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#27
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Xfinity Home Security (Comcast)

Xfinity Home Security is available as an add-on for existing customers. 2-year contract; prices subject to change mid-contract

Our Score
6.2
User Score
2.0
Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

447

This Review is maintained by Chase Sagum

Review Last Updated: September 13, 2019

Xfinity offers security monitoring to existing customers for an additional $29.99 – $39.99 per month.  Not available in: NV, MT, WY, ND, SD, NE, OK, IA, HI, AK, RI

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#27
rkSLisrAPIpwRBxXvrjwFQ9KcTcG334U2t7ReVAi

2.0
$29.99-39.99
$0-1200

Pros

Enhanced Professional Monitoring

Xfinity Home security systems offer around-the-clock professional monitoring. This specific type of security monitoring allows customers to get notifications anytime.

Alarm Mode Options

Customers can get a few different home automation Xfinity alarm modes with their home security system: Arm away, Arm stay, and Arm night.

  • Arm away alarm mode allows the customer to enable their home motion sensor when they are in the process of leaving their home.
  • Arm stay alarm mode allows the customer to arm their home security system while they are in their home. This system ensures that customers can move freely throughout their home while the system is armed.
  • Arm night alarm mode allows customers to get alerts if their perimeters are breached while the motion sensor for their home is disabled.

Xfinity Home Mobile App

Xfinity offers customers an app that allows customers to receive real-time alert notifications on their devices and allows them to control their home from wherever they are. Customers can control their thermostat, their lights, and more. The app also gives customers live video monitoring of their home at no extra cost. Customers do need to purchase xfinity security cameras, however, in order to obtain live video monitoring. Those who choose to purchase the live video package will get the indoor outdoor camera. Xfinity Home offers a camera with recording package as well that customers can choose.

Cons

Two-Year Contract & Fluctuating Prices

Xfinity Home security requires a two-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase customers’ monthly monitoring fees after the first year of service, that’s why the cost for 24/7 professional monitoring is listed as “29.95/month for 12 months” out of a 24-month contract. 

Additional Xfinity Services Required

In order to get access to Xfinity Home Security, customers have to first utilize other Xfinity services. For the most basic home security package, customers are required to have their high-speed internet service. For the more comprehensive home security package, customers are required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation where customers are paying much more each month then they may have originally planned just to get access to Xfinity home automation.

Core Xfinity Customer Service Complaints

Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor Xfinity customer service over the phone. A majority of the consumer reviews we have received regarding Xfinity have been negative experiences with the home security service.

View Top-Rated Home Security Companies

Our Recommendation

As a home automation provider, Xfinity security does not compete with other companies. For starters, there have been several negative Xfinity home security reviews and Xfinity does require customers to sign a two-year contract and tends to fluctuate with prices. Additionally, customers must obtain extra services in order to get access to Xfinity home security systems.

We do not recommend Xfinity Home Security at this time because you have to purchase other services from them, they can change your monthly fees, and they have negative customer reviews. We recommend looking into companies such as Frontpoint Security and Protect America.


How Much is Xfinity Home Security?

Basic Home Security Package: $29.99/month

  • 24/7 professional monitoring
  • 3 door / window sensors
  • Motion sensor
  • Touchscreen control hub
  • Wireless keypad

Video Home Security Monitoring: $39.99/month

  • All features of the home security package
  • Indoor camera
  • Live stream video

Those who want to add on equipment to their 24/7 monitoring service will need to purchase devices individually:

  • Door/window sensor: (1) $49.95; (3) $129.95; (5) $199.95
  • Indoor/outdoor camera: $195.95
  • Motion sensor: $49.95
  • Outlet controller: $49.95
  • Smoke detector: $99.95
  • Zen Thermostat: $199.95

Xfinity Home Security vs Protect America & Vivint

The biggest difference between Xfinity Home Security and Protect America is that Xfinity Home Security is offered as an add on to their other services – not as a stand-alone. Additionally, Xfinity customer rate the company 2/10, as opposed to the 8/10 rating Protect America customers give them.

  Xfinity Protect America Vivint  
Equipment Upfront $0 - $1200 $0 $500 - $1800
Basic Home Security Monitoring $29.99 $19.99 - $39.99 $29.99
Video Home Security Monitoring $39.99 $24.99 - $49.99 $49.99
Contract 2-year 3-year 5-year
Installation Professional DIY Professional; $50-200
Customer Rating 2/10 8/10 2/10

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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447 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    0
    May 17th, 2018
    8 people found this review helpful!
    My security cameras are hacked and it’s nothing Comcast will do about , but want me to pay my bill to them every month. I can’t leave home because the hacker takes my cameras off line and if I wasn’t home they would break in. I have to move because I don’t like for anyone to be able to take over my security cameras that I am paying for, Comcast won’t do nothing to help me, they want to send out their installers. They can’t do anything so why come out to my home.
    Read More
  2. User Score
    0
    May 8th, 2018 Fairfield, CA
    5 people found this review helpful!
    Terrible service, can’t support all forms of burglary protection, like glass break sensors. Outdated equipment. Filthy uninformed technicians that leave dirt marks all over you walls. Salespeople who don’t put the right notes in the instructions. Horrible phone support that takes at least 10 minutes for anyone to pick up the phone. Absolutely terrible experience start to finish. Had to cancel it the day after they installed due to all the misinformation and sub-standard execution. Need to file an insurance claim now to remedy the damage they did to my house. Took 40 minutes of my time to call them to cancel and file complaint. World class terrible consumer experience.
    Read More
  3. User Score
    0
    May 5th, 2018
    9 people found this review helpful!
    The worst company out there. My city billed me because of system caused false alarm. The system was on away mode and I was out of the house. The alarm went off, so I asked them to dispatch help. There was nothing/no-one. it was a system error. Happened twice in a year on random days and different sensors. Comcast won’t take any responsibility since according to them I signed an agreement, that all false alarms are my responsibility. So now I have to pay the city for their faulty system.

    I will NEVER BUY XFINITY HOME again ever. It might seem good for value with the package, but is the worst system and service out there.

    Read More
  4. User Score
    4
    May 3rd, 2018
    7 people found this review helpful!
    Cameras seem to get distorted allot of the time when people are walking.
    Camera has shown a person “that I knew and not stealing” go into my garage and nothing after that, did not show them coming out out what was taken out.
    Reboot of camera is more often needed than what it should be
    Read More
  5. User Score
    1
    April 24th, 2018
    5 people found this review helpful!
    I’ve had a recurring issue with my Xfinity Home security cam.
    However, after being on vacation and discovering that the camera failed during my absence- this doesn’t work for me and I am beyond livid. I called customer service and was told that they do NOT remove requirement. WTF?!!! So I am forced to keep and continue to pay for service I am not receiving??????? I was told I could cancel online but there is still 7 months remaining on the contract. Another WTF?!
    Tired of being the Screwed Consumer poster child. Bring it on, Xfinity!
    Read More
  6. User Score
    1
    April 20th, 2018
    6 people found this review helpful!
    I had Comcast Install 6 Cameras. It’s been 2 months and they still drop and refresh and do not run properly. Techs have been out 6-8 times with no solution. Zach inside sales was persistent on signing up but try getting him involved is been crickets!! NOT A GOOD SYSTEM at this time. I have requested a full refund. There are a lot better systems out there currently.
    Read More
  7. User Score
    3
    April 9th, 2018
    5 people found this review helpful!
    Why doesn’t Comcast monitoring call us when our alarm goes off? It went off again this morning because my husband couldn’t disarm the system due to the display acting funky. What’s the point of this system if we aren’t receiving the proper communication to make sure everything’s o.k.? This system is ridiculous! I’m almost regretting switching from our original system, which used to call us within 30 seconds after r ceiling alarm notification.
    Read More
  8. User Score
    3
    March 27th, 2018 Birmingham, MI
    6 people found this review helpful!
    there cameras stink. Every time it rains or snows they fog up and you can’t see anything that you are paying for. You only see a big blog on your screen so you can’t make out anything. It buffers constantly and takes a long time to connect.
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  9. User Score
    0
    March 18th, 2018
    11 people found this review helpful!
    They talk my wife into installing a security system with the camera. First they installed it on the inside of the window which from the reflection from the glass you couldn’t see anything on the screen. Another installer came back and installed the camera outside thinking this was a good deal . Well doing today you can’t see anything under the porch by the door camera is useless. Second if the camera only stayed on half the time that will be a great deal. I guess for a few extra dollars we can get this System to record what happens outside my door. But if the whole area under the porch by the front door is dark you can’t even you can see a person there. The good part is the time delay if someone were to steal a package they could be two blocks down by the time I would see them on camera. I guess I will have to pay the fees for this junk for two years before I can return it or pay a penalty fine for early termination. Do not get this junk camera does not work half the time and save yourself some big headaches . And trying to find something on TV to watch is another challenge. For over $200 a month I can’t find anything to watch that is decent. Half the freaking crap is in Spanish what country are we in .? When my contract is done so I am I would Comcast.
    Read More
  10. User Score
    1
    March 16th, 2018 Portland, OR
    11 people found this review helpful!
    BEWARE! This service is terrible. The alarm went off even after I entered the code correctly several times. Then it started screaming in my ears. I couldn’t shut it off. I contacted the alarm service so they wouldn’t send the cops. They couldn’t shut the alarm off and connected me to Comcast customer service and they said they couldn’t shut it off after a 20 min hold. I had to throw the monitor in my car…my ears are still ringing. Finally, a guy told me to unscrew the back and take out the battery. I cancelled this service immediately. I would recommend this service to a dog. Keep your money and your hearing…AVOID AT ALL COSTS!
    Read More
  11. User Score
    0
    February 3rd, 2018
    17 people found this review helpful!
    First my comcast home security stopped working after week 1 had service techs out 3 times. My first bill was 666.00$ tried to cancel service told I couldn’t or I’d be charged a fee of 1600$ even though I was keeping all other services. My bill went up 80$ after 3 months. I continued to call Xfinity telling the service was not working asking why I was paying for a service that didn’t work. They would walk me through the steps to get it back online. Next day it would stop working. Then here’s the kicker my home was broken into items where taken. Police report was made given to Xfinity I asked to reimbursed for my services that didn’t work for all of the time that it didn’t work all of sudden they had changed there rules I was able to break my contract and get a credit of 106$ after arguing with everyone in corporate they refused to reimburse me any more even though I paid about 1200$ for this service. 43 billion dollar company could not afford to credit a 15yr customer fees that’s were owed to them. While my account was under investigation my account was supposed to be suspended of being shut off. My service was shut off 3x. I’d stay far away from this scam they are running and there horrible customer service they are a discrace and they are thieves…….
    Read More
  12. User Score
    0
    January 25th, 2018
    9 people found this review helpful!
    First of all I had the internet then I added the home security and five cameras. the cameras keep going off line. and I had a installer come out. The wire for the cameras is installed so low to the ground my thug neighbors across the street came to my home and messed with the wire to set up a home invasion on me. I asked Xfinity to come out and raise the line . No reply. I pay over one hundred dollars a month for internet and the security system. and this is not acceptable at all. I am living in fear if they cut the wire I won’t have any way of knowing what’s going on outside of my home. (2ND) I was paying my bill by the 18th of the month since I had the security cameras installed my payment due date changed, I asked them to change it back because I am being charged a late fee every month. No reply from Xfinity. The installer wanted to walk through my home to see the sensors I told him no and he said it’s mandatory that he see them. I know when someone want to be nosey. I refused to let him walk through out my home, and he got mad and said he is through with his work and he left. My daughter had her house broken into after a Comcast man left her home.
    Read More
  13. User Score
    0
    January 16th, 2018
    15 people found this review helpful!
    I ordered the triple play including home security, when they arrived I was informed that it only covers the doors or windows so only 3 sensors. How many people live in homes with only 1 door and 2 windows. The website does not tell you that and it doesn’t ask you to purchase any additional sensors $49 each. Shame on you Xfinity, you make so much money stop trying to rip off hard working Americans!!!
    Read More
  14. User Score
    4
    January 12th, 2018
    8 people found this review helpful!
    While watching my home security footage the screen times out every few minutes. My recordings are inconsistent. The video blacks out randomly even though it’s suppose to be 24/7 and online it says we’re still all connected, just no footage.
    Read More
  15. User Score
    10
    January 3rd, 2018
    12 people found this review helpful!
    I love my Xfinity Home setup it has the best equipment that’s available, it has WiFi and cellular back up a 24 hour back up battery the equipment was free as long as I signed a two year contract and the difference in cost from the premier double play was 129.99 vs the triple play with xhome for 149.99 per month so 20.00 per month isn’t to bad we even got a free wireless camera. I thought I was getting sold by a door to door guy but he still helps us with questions and issues just like a customer service rep. If you sign up call your Local rep for more info because then you will have a direct phone number for your customer service needs. Also that premier package gives me the voice remote to control my xh too and tv and hbo sho cone and all the other channels 7 mos later still paying the same…
    Read More
  16. User Score
    2
    January 2nd, 2018 Bellwood, IL
    14 people found this review helpful!
    I’ve been an xfinity customer for over 15 years. We have web, tv and phone services and we were going to add security today. We wanted xfinity to take over our existing wireless system which the rep on the phone said they definitely could. I took the day off, the tech arrived and said:
    1. they could not reuse the existing wireless devices including 5 door sensors, 2 motion sensors and 2 thermostats.
    2. they would not remove the existing wireless devices
    3. our garage was too far (50′ from the house) to monitor wirelessly

    Our existing provider has been able to monitor our whole house, 5 doors, 2 motions, 2 thermostats for the last 9 years with no problems. We’re so disappointed with xfinity.

    Read More
  17. User Score
    1
    December 29th, 2017
    8 people found this review helpful!
    Customer are not told upfront about all the fee. What’s advertised on TV I’d not what’s sold to you when you sign up. The price changed without me knowing.
    Read More
  18. User Score
    0
    December 27th, 2017
    8 people found this review helpful!
    In my opinion, Xfinity security system is VERY expensive and completely worthless. I have been using this system for 19 months now and in that time I have had my vehicle broken into twice, an intruder got my front door opened and a trailer was stolen out of my backyard in broad daylight. The Xfinity security cameras caught none of it. This system is a complete waste of money! If you are looking for a security system, keep searching!
    Read More
  19. User Score
    0
    December 26th, 2017 Decatur, GA
    9 people found this review helpful!
    Customer Service- Horrible. I called and for information and representative would not even talk to me until the bill was paid. I had never NOT paid a bill. She acted like a bill collector for a transferred delinquent account. After paying the bill, I was transferred and placed on hold for 40 minutes. For Xfinity Home service, TERRIBLE!!!! If power goes off, service has to be reset. You have to call them and it takes forever to get through. Cameras are not good (purchased in 2016…no night vision and no upgrades.) Contractor left wires hanging everywhere. Each person is contracted, so you never get individuals who work directly for Xfinity.
    Read More
  20. User Score
    1
    December 21st, 2017
    7 people found this review helpful!
    What is the purpose of being able to cancel an alarm from your phone if they still send the police out if you do not answer the phones. If I’m at work in a meeting but I still cancelled the alert, why would you send the cops out? Even when I called to state I had cancelled and because I had given a incorrect passcode and had already stopped the alarm you still call the police. You can verify that it was one of the numbers I had provided, so why would you send the cops out. To me its a waste of money, the sensors always need batteries, the billing is off, customer service sucks because they work for the company and are protecting their interest; WHAT is the purpose of being able to control from your devices but yet I’m now getting billed from the police department $100 because you failed to recognize that the alerts were cancelled from my registered cell number. I HATE COMCAST. WHEN I MOVE I WILL NEVER USE AGAIN. WHATS THE POINT THEY ARE USELESS, AND FOR THE POOR CUSTOMER SERVICE THEY PROVIDE JUST KEEP RENTERS/HOME INSURANCE YOUR ITEMS WILL BE COVERED QUICKER THEN THEM DOING THEIR JOB.
    Read More

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Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

447
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396