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Reviews for Xfinity Home Security | 2019 Home Security Company Reviews
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#25
Reviews for Xfinity Home Security | 2019 Home Security Company Reviews

Xfinity Home Security (Comcast)

Xfinity Home Security is available as an add-on for existing customers. 2-year contract; prices subject to change mid-contract

Our Score
6.2
User Score
2.0
Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

451

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Xfinity offers security monitoring to existing customers for an additional $29.99 – $39.99 per month.  Not available in: NV, MT, WY, ND, SD, NE, OK, IA, HI, AK, RI

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#25
Reviews for Xfinity Home Security | 2019 Home Security Company Reviews

2.0
$29.99-39.99
$0-1200

Pros

Enhanced Professional Monitoring

Xfinity Home security systems offer around-the-clock professional monitoring. This specific type of security monitoring allows customers to get notifications anytime.

Alarm Mode Options

Customers can get a few different home automation Xfinity alarm modes with their home security system: Arm away, Arm stay, and Arm night.

  • Arm away alarm mode allows the customer to enable their home motion sensor when they are in the process of leaving their home.
  • Arm stay alarm mode allows the customer to arm their home security system while they are in their home. This system ensures that customers can move freely throughout their home while the system is armed.
  • Arm night alarm mode allows customers to get alerts if their perimeters are breached while the motion sensor for their home is disabled.

Xfinity Home Mobile App

Xfinity offers customers an app that allows customers to receive real-time alert notifications on their devices and allows them to control their home from wherever they are. Customers can control their thermostat, their lights, and more. The app also gives customers live video monitoring of their home at no extra cost. Customers do need to purchase xfinity security cameras, however, in order to obtain live video monitoring. Those who choose to purchase the live video package will get the indoor outdoor camera. Xfinity Home offers a camera with recording package as well that customers can choose.

Cons

Two-Year Contract & Fluctuating Prices

Xfinity Home security requires a two-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase customers’ monthly monitoring fees after the first year of service, that’s why the cost for 24/7 professional monitoring is listed as “29.95/month for 12 months” out of a 24-month contract. 

Additional Xfinity Services Required

Individuals cannot purchase Xfinity Home Security unless they are already customers of Xfinity (internet, cable, phone, etc). For the most basic home security package, customers are required to have their high-speed internet service. For the more comprehensive home security package, customers are required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation where customers are paying much more each month then they may have originally planned just to get access to Xfinity home automation.

Core Xfinity Customer Service Complaints

Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor Xfinity customer service over the phone. A majority of the consumer reviews we have received regarding Xfinity have been negative experiences with the home security service.

View Top-Rated Home Security Companies

Our Recommendation

As a home automation provider, Xfinity security does not compete with other companies. For starters, there have been several negative Xfinity home security reviews- specifically about their two-year contract with fluctuating monthly monitoring costs. Additionally, customers must obtain extra services in order to get access to Xfinity home security systems.

We do not recommend Xfinity Home Security at this time because you have to purchase other services from them, they can change your monthly fees, and they have negative customer reviews. We recommend looking into companies such as Frontpoint Security and Protect America.


How Much is Xfinity Home Security?

Basic Home Security Package: $29.99/month

  • 24/7 professional monitoring
  • Control hub (touchscreen)
  • Wireless keypad
  • 3 window/door sensors
  • 1 motion sensor

Video Home Security Monitoring: $39.99/month

  • All features of the home security package
  • Indoor camera
  • Live stream video

Those who want to add on equipment to their 24/7 monitoring service will need to purchase devices individually:

  • Door/window sensor: (1) $49.95; (3) $129.95; (5) $199.95
  • Indoor/outdoor camera: $195.95
  • Motion sensor: $49.95
  • Outlet controller: $49.95
  • Smoke detector: $99.95
  • Zen Thermostat: $199.95

Xfinity Home Security vs Protect America & Vivint

The biggest difference between Xfinity Home Security and Protect America is that Xfinity Home Security is offered as an add on to their other services – not as a stand-alone. Additionally, Xfinity customer rate the company 2/10, as opposed to the 8/10 rating Protect America customers give them.

  Xfinity Protect America Vivint  
Equipment Upfront $0 - $1200 $0 $500 - $1800
Basic Home Security Monitoring $29.99 $19.99 - $39.99 $29.99
Video Home Security Monitoring $39.99 $24.99 - $49.99 $49.99
Contract 2-year 3-year 5-year
Installation Professional DIY Professional; $50-200
Customer Rating 2/10 8/10 2/10

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451 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    0
    September 8th, 2017 Cherry Hill, NJ
    8 people found this review helpful!
    DONT GET THIS! IT DOES NOT WORK MOST OF THE TIME. YOU CAN NOT GET SERVICE WHEN IT DOESNT WORK, YOU ARE ON THE PHONE WITH THEM FOR HOURS, THEY DO NOT HONOR WHAT THEY SAY THEY DO, THEY GIVE YOU THE RUN AROUND AND NO ONE SEEMS TO BE ABLE TO HELP YOU. I HAVE NOT HAD MY SECUITY WORKING FOR ALMOST 2 MONTHS. THEY SAID THEY WERE GOING TO SEND SOMEONE OUT AND AS I WAS SITTING HOME WAITING FOR THEM THEY CALLED AND SAID SOMEONE WAS AT MY HOME AND I WAS NOT THERE…AS I WAS STANDING AT THE FRONT DOOR WITH NO SERVICE TECH. XFINITY SHOULD NOT BE IN THE HOME SECURITY BUSINESS. THEY DO NOT KNOW WHAT THEY ARE DOING
    Read More
  2. User Score
    3
    September 6th, 2017
    12 people found this review helpful!
    Our home was broken into in August, 2017. The sliding glass door sensor did not work, and Xfinity stopped selling the glass-break window sensor in 2016, because it wasn’t reliable. When I explained to them my home was broken into and that I’d paid for security services for the past 3 years that didn’t work, they were all too happy to discontinue my services without further charges. The problem? They are continuing to sell a bogus product to millions of unsuspecting Americans, whom, should they suffer a home invasion, will experience the same lackadaisical display of “I don’t gaf because I already have your money, so I can let you go at this point,” disposition.
    Read More
  3. User Score
    0
    September 6th, 2017
    6 people found this review helpful!
    My husband called to have a security system scheduled for install. When they called to confirm, they confirmed the wrong date. When we inquired, our appointment was rescheduled for another date without our knowledge. When we took the day off of work for our next set appointment, we came to find out that our appointment was once again cancelled and changed without notification. Customer service was HORRENDOUS!!! They could give us no explanation for why this was occurring. We are moving on the another security company.
    Read More
  4. User Score
    0
    September 2nd, 2017
    9 people found this review helpful!
    I have had comcast home security for over a year now, and I realized last night that I’ve been paying for absolutely nothing. Last night my alarm was activated, I didn’t even really hear the alarm, the police was NOT notified, and no one got through to me to see if I was okay. When I called customer service to talk to someone about it, they told me that it was my job to register with the local police. NO ONE ever told me this! I will be switching today.
    Read More
  5. User Score
    5
    September 1st, 2017 Sudbury, MA
    8 people found this review helpful!
    I’m usually a positive person in all aspects of my life, but unfortunately when it comes to Comcast I have to digress. I did leave their cable service, but stuck with the alarm because it entailed my windows and had a good package at the time for the camera at my front door. However, multiple issues came forward – from the camera not working, to various sensors in the house being dead, to the connection to my phone (which they bragged about) never working. Getting someone on the phone is near impossible. The last time I phone them I was on hold for over twenty minutes. When I finally spoke with someone for a service call (which I had received an email about – needing mandatory service by them for my system), the operator informed me that she couldn’t “schedule my visit without an authorization from her manager because he had the code.” After waiting another twenty minutes, I asked her to call me back. No call back. I can’t wait for my contract to end.
    Read More
  6. User Score
    0
    August 30th, 2017 Humble, TX
    8 people found this review helpful!
    This service is a absolute joke. The cameras are wifi base and they go out constantly. Your cancellation period is 30 days however your first bill is until after 31 days and all undisclosed fees come out. Called to try and cancel it and they kick you out of all promotional offers and raise the price to almost the same price if you just kept the crappy service. ADT has much better service and a much better price. Beware Comcast will omit all they need to just to get you to sign on the dotted line and then you’re screwed. Stay away from this crap
    Read More
  7. User Score
    8
    August 18th, 2017 Olive Branch, MS
    4 people found this review helpful!
    System works great but there’s no audio in the system. They need to add audio to the camera so you can speak to whomever you see on your camera
    Read More
  8. User Score
    10
    August 8th, 2017
    6 people found this review helpful!
    The technician was very helpful, and took the time to explain how to use the system. I cancelled ADT, and all of a sudden ADT wanted to offer me more services at a discounted rate. They lied about the price and kept going up. My experience with Xfinity has been great…on time, very knowledgable, and transparent in the cost. The same can’t be said about ADT.
    Read More
  9. User Score
    10
    August 3rd, 2017
    13 people found this review helpful!
    I have no idea why this system is rated poorly by so many.

    I have had the system for awhile now and it is excellent. Installation was on time as scheduled and was relatively quick. The tech was very informative.The equipment works perfectly and is aesthetically pleasing. The app is very useful and easy to use. I get up to date notifications right on my cell phone. I know if the alarm has been armed /disarmed, I know if there was any motion in the house, and I know if any doors or Windows have been opened or not. Even if you lose power the system has a battery backup. Even if someone cuts your cable it has cellular communication.

    The add one from Home Depot are a huge plus! Cameras, smoke detectors, thermostats, lighting, and garage door sensor to name a few.

    Excellent system! Highly recommended!

    Read More
  10. User Score
    3
    July 23rd, 2017
    5 people found this review helpful!
    The camera provided is nearly useless. While it does have night vision the picture is VERY grainy. I placed my camera outside and about ten feet away from my car and can’t even read the plate!
    Read More
  11. User Score
    1
    July 18th, 2017 Rock Creek, OH
    20 people found this review helpful!
    I work customer service for Xfinity home and let me say it’s not worth it, techs miss appointments, sensors fail constantly and the system can be jammed by devices giving access to the home, so much more I could say but hopefully you get the point
    Read More
  12. User Score
    0
    June 30th, 2017
    22 people found this review helpful!
    The bottom line, don’t put all your eggs in one basket. If you have their other services with Xfinity, don’t add security to the mix. If your internet goes down, your app goes down. If you’re looking to enter your house, you usually have to wait on the app to load before you can shut the system off and if you are having issues, you will have to wait or rush inside to shut it off manually. When I had the system installed and asked about remotes, I was told they were available but in fact they do not offer any remotes for their system.
    If you have an issue with your internet connection, and it can not be fixed over the phone and the result is an equipment issue, they will not simply exchange equipment to fix the issue like they would if you were just, an triple play customer. Now because you’re an Xfinity home customer, they will have to send a field person out to fix matters and only they can swap the equipment because of the security system.
    So right now my internet is working intermittently at best and when I called for assistance, they told me to head to an office to exchange equipment. When I got there, they refused to exchange any equipment because I have their Home Security System and now I will have to wait 3 days before anyone can come out to fix it.
    We were ADT customers prior to this and never had any issues with our system. These internet based systems may be cheaper but are mediocre at best and should be avoided. Xfinity Home Security has a long way to go before you should relay on them to deliver something as important as your peace of mind.
    Xfinity creates a monthly incident report that gets deleted after 30 days. For the month of June, our report showed that there were 21 incidents with our system (meaning system down or not functioning as it should in some capacity). I think that equates to an issue every weekday this month…..
    Read More
  13. User Score
    8
    June 10th, 2017
    9 people found this review helpful!
    I don’t have an issue with the home security features. They work as advertised. This company is not cheap to use in any arena. To get the home security you have to up your internet speed and also sign a contract. We got approached in a Walmart store by their vendors and promised something that x-finity would not honor. Could have sued them and won but they made it good with credits.
    Read More
  14. User Score
    4
    May 28th, 2017
    4 people found this review helpful!
    The camera night vision is VERY intermittent. That is when we need it most.
    Read More
  15. User Score
    1
    May 24th, 2017
    16 people found this review helpful!
    NEVER WORKS, constanty loses communication with door sensors. Indicates they are opening in the middle of the night, when they clearly are not. What a mess! instead of piece of mind, my mind is on edge and shattered in pieces for no reason. SCREW YOU COMCAST
    Read More
  16. User Score
    0
    May 23rd, 2017
    8 people found this review helpful!
    Comcast technician offered me the xfinity home secure service for free including the installation. Now I know that it was $40.00 a month. What a scam !
    Read More
  17. User Score
    10
    May 3rd, 2017 Glen Gardner, NJ
    9 people found this review helpful!
    Not sure why all of the negative reviews. The system works great and they are cheaper than the competitors.
    Read More
  18. User Score
    3
    April 26th, 2017 Duluth, GA
    14 people found this review helpful!
    This system is a toy. If someone breaks in and smashes the control unit with a hammer. There is no alarm system remaining. So if someone scoped out your house and knows you have this system, guess what?
    Read More
  19. User Score
    0
    April 23rd, 2017 San Ramon, CA
    10 people found this review helpful!
    We recently moved house and requested that xfinity home transfer our home security to the new address. The xfinity tech that visited our new home first complained that his word order was incorrect. When I clarified that I was not responsible for creating the work order; he told me he would not be able to complete the work irrespective. After one hour, he ended up ripping a hole on our closet wall and still not managing to get the home security system to work.He abruptly left saying I would have to reschedule on my own and left all my home security panels scattered.
    I called Xfinity to reschedule and they gave a date that was one week out. In addition they canceled one of my TV premium channels because it was through a bundle that included xfinity home. Their reasoning was – if xfinity home has an open work request that is not resolved; all services that part of that bundle – including TV – will need to be suspended until the open work order is closed. It seems xfinity is punishing me for they not being able to install my home security. Xfinity sucks!!
    Read More
  20. User Score
    0
    April 21st, 2017
    15 people found this review helpful!
    I have never used Xfinity Home Alarm before, and we’ve never had an alarm system at our house, so I’m completely new to the whole Alarm business, but here is what happened.

    Someone I know has the alarm system. Door sensors, and window sensors. I went to their house to do work, and they forgot to disarm them. Great, the alarms about to go off, and I only have 2 minutes to type in the code they never gave me. It took me about 20 seconds to find a way to just shut the whole system off, and the alarm stopped. The police are suppose to be called to my understanding when the alarm goes off, but I waited for them and no one showed. Before I left I got the alarm running and it was as if I was never there. This is a complete scam honestly. If you don’t have to deal with Comcast don’t. Comcast is ranked one of the worse companies for customer satisfaction, and clearly their products aren’t up to par.

    Read More

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Our Score
6.2
User Score
2.0
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$29.99-39.99

Install & Equipment Fee

$0-1200

Contract Length

24 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Fees May Apply

Number of Reviews

451
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432