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Xfinity Home Security (Comcast)

Similar to: Frontpoint Security

Our Score
6.2
User Score
2.1

Visit Site

Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
432

This Review is maintained by Chase Sagum

Review Last Updated: February 20, 2019

  • 2-year contract & fluctuating prices: Xfinity home security requires a 2-year contract at minimum. This is very similar to other service providers in the market but with one major difference. Xfinity contractually reserves the right to increase your monthly monitoring fees after the first year of service. And they are known for doing so often.
  • Additional Xfinity services required: In order to get access to Xfinity home security, you have to first utilize other Xfinity services. For the most basic home security packages, you’re required to have their high-speed internet service. For the more comprehensive home security plans, you’re required to have one of their “home packages” which includes a bundle of both internet and TV services. Because of these requirements, it creates a situation as a customer where you’re paying much more each month then you may have originally planned just to get access to Xfinity’s home security possibilities.
  • Core customer service complaints: Former and current Xfinity customers on the home security side have complained of problems with delays of service, billing issues resulting in extra fees, and poor customer service over the phone. A majority of the consumer reviews we have received here on this website regarding Xfinity have been negative experiences with the home security service.
  • Our recommendation: We recommend going with a more cost-effective solution that gives you an equal amount of home security technology but at much better pricing and with much better levels of customer service. Companies such as Frontpoint Security and Protect America.

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432 Xfinity Home Security (Comcast) Reviews

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  1. User Score
    0
    April 21st, 2017
    15 people found this review helpful!
    I have never used Xfinity Home Alarm before, and we’ve never had an alarm system at our house, so I’m completely new to the whole Alarm business, but here is what happened.

    Someone I know has the alarm system. Door sensors, and window sensors. I went to their house to do work, and they forgot to disarm them. Great, the alarms about to go off, and I only have 2 minutes to type in the code they never gave me. It took me about 20 seconds to find a way to just shut the whole system off, and the alarm stopped. The police are suppose to be called to my understanding when the alarm goes off, but I waited for them and no one showed. Before I left I got the alarm running and it was as if I was never there. This is a complete scam honestly. If you don’t have to deal with Comcast don’t. Comcast is ranked one of the worse companies for customer satisfaction, and clearly their products aren’t up to par.

    Read More
  2. User Score
    0
    April 18th, 2017 Lawrenceville, GA
    14 people found this review helpful!
    I am being forced to pay over $900 for a home security system installed by Comcast that never worked. Per the customer agreement, Comcast provides and maintains the service and I pay monthly fees. An early termination fee applies if the service is canceled by me after 30 days. In short, that is the terms of the agreement.
    At no time did the system work even to the lowest industry standards. Several false alarms occurred in the middle of the night, startling me awake. After determining that it was indeed not an intruder causing these alarms, I thought it may be my doors shaking slightly. I attempted to stabilize them. Over time it became apparent that it was poor quality in the system that caused the false alarms. So I called Comcast to repair the system. They did not show for the appointment. Since they wasted my time and I had lost faith in the system they installed, I terminated the service as they were in breach of the agreement to provide a system that worked.
    An ethical company would refund the money spent on the faulty system. Comcast not only will not refund the money I spent, but is also charging me the early termination fee since it was just outside the 30 day period. Never mind that I never had a working system in my house. This type of treatment of their now former good customers is the reason they have earned the reputation as being an unethical and poor performing service and utility company.
    I have spoken repeatedly to their corporate customer service. It seems that the home security department is separate and makes their own determinations as to how to treat their customers. I have filed complaints with the BBB, the PSC, and the GA State Attorney’s Office. Comcast will not back down. I am paying the bill simply to protect my credit from Comcast’s predatory nature. My next step is to consider suing in Magistrates Court (thankfully, I did not agree to the arbitration clause in the agreement).
    If you are considering a new home security system, consider the many quality alternatives out there. My advice is to not use Comcast for obvious reasons. Their security system is inferior and is only surpassed by their terrible customer service.
    Read More
  3. User Score
    9
    April 12th, 2017
    8 people found this review helpful!
    we have been comcast customers for 30 years. Basically we have been pleased overall in their services and customer responses. Now, we have added the X Finity Alarm system and are delighted with the installation by a professional and its performance. It is user friendly and the least costly of the choices in our area. Because we were long time customers, there are no cancellation fees and the $20. per month charge is locked in by contract. Highly recommend.
    Read More
  4. User Score
    0
    April 3rd, 2017 Trenton, NJ
    10 people found this review helpful!
    Absolutely not dependable in service or equipment. Will never use again and would
    recommend no one use this service.
    Read More
  5. User Score
    3
    March 7th, 2017 Stockton, CA
    7 people found this review helpful!
    I love Xfinity, had the Xfinity home for over a year and was very upset when my sensors started triggering false alarms. I had Comcast out here many times and the bottom line was that they couldn’t do anything for me after replacing all the equipment and still had issues. They let me out of my contract though.
    Read More
  6. User Score
    0
    March 1st, 2017
    10 people found this review helpful!
    This is a horrible service and the company locks you in a contract and cannot get out. Customer Service is trained not to cancel any service lines. I wish the government did not allow monopolies in Cable, Phone, etc. Customers lose!
    Read More
  7. User Score
    10
    February 28th, 2017
    7 people found this review helpful!
    This is the best security, everything works like it suppose to, response to triggered alarms works, email alert works, camera works sensors work, customer service is friendly, we think this is the best choice for us, glad we chose xfinity.
    Read More
  8. User Score
    0
    February 7th, 2017
    5 people found this review helpful!
    Never worked correctly from day 1. have called THREE times so far to cancel and they STILL have NOT removed it from my bill! Customer Service is Unbelievably RUDE each time; and tell you it is taken care of however, it is not.
    BUYER BEWARE!
    Read More
  9. User Score
    0
    January 28th, 2017
    22 people found this review helpful!
    Warning – do not get XFINITY home security – I had security systems installed in of October beginning of November 2016 – my home was broken into – the alarm was set – the burglars kicked in the basement – in my basement is the motion sensor – when they entered the basement the sensor did not pick it up – up stairs is where the camera is located – mind you the camera is suppose to pick up motion and record – camera did not record – the alarm did not go off until the burglar or barglars open a door to exit the home the camera did not start recording until the alarm went off – customer service tried calling us we were not available they called my daughter, asked her was we home because the alarm is going off – she told them my parents are at work – my daughter was able to reach my husband to inform him – he was able to go on his phone & see one of the burglars coming back into the home – Xfinity nevered notified the police my husband had to call – the police was at my home in 2 minutes after my husband called – I would not recommend the service – I spoke with Ken Xfinity home escalation supervisor – he was no help – I canceled my service
    Read More
  10. User Score
    0
    January 26th, 2017
    9 people found this review helpful!
    COMCAST started limiting their Data in November of 2015. Certain areas were limited to 300GB. They change their plans at any time and as a customer you are not grandfathered in. That means your unlimited data plan became limited at 300GB. In November of 2016 the limit was changed to 1TB of data limit. When I spoke with a Comcast representative they did state it could be changed again at any time. That’s how this company works and it is in their Terms Of Service Agreement when you sign on. Why am I stating this here? Because Comcast Security services works off of WiFi/Internet and uses Data. If you add the camera you will have 24/7 video at the cost of Data. While Comcast offers an Unlimited Data option on your plan it costs an extra $50. That means you will have the cost of your Security Service, with Comcast’s ability to change your rates and plan at anytime they wish, with the extra cost of Unlimited Data. Something to consider.
    Read More
  11. User Score
    1
    January 22nd, 2017
    1 people found this review helpful!
    We got the Security system installed with the thermostat that is part of the package. They had installed the wrong type of thermostat for the heat pump unit we had and it ran our unit wrong until it stopped working and we were without heat. Comcast came to our home 3x and assured us the reason for no heat was not the thermostat. Then we finally got an HVAC company and they said it is the wrong type of thermostat for our type of heating unit and that it was also not wired properly.
    Read More
  12. User Score
    1
    January 17th, 2017 Conyers, GA
    6 people found this review helpful!
    Wihile Comcast requires that you have other services to also have the securuty system through their company, the customer/sales person never says that there will be 2 termination fee – one for the qualifying service and another for the security system. We cancelled our service because they were so exense once installation occurred. We were then billed $640 for cancllation. $320 for the bundled triple play and then $320 for the secu4ity system – which we we not allowed to have without the bundle. It was never poin ted out that there would be a separate cancellation fee. I think that we will be contacting an attorney. How can they require that you have a bundle through them in order to get the security system. Then when you cancel the bundle they require that you cancel the security system but charge an outrageous fee to cancel as they require!
    Read More
  13. User Score
    0
    January 4th, 2017
    4 people found this review helpful!
    Security monitoring system went down often and no one called to alert.
    Had to reboot system often to enable broadband/cameras.
    They were suppose to call the phone numbers per the contract but never did.
    They sent one e-mail alerting me that there might be system failure when in actuality I had cancelled and turned in the equipment a week earlier.
    Read More
  14. User Score
    1
    January 2nd, 2017 Park Forest, IL
    1 people found this review helpful!
    Centra station do not respond most of the time.
    Read More
  15. User Score
    0
    December 21st, 2016 Santa Clara, CA
    3 people found this review helpful!
    Very poor service and terrible company (especially its cable and phone too).
    Read More
  16. User Score
    10
    December 11th, 2016
    2 people found this review helpful!
    works like it should
    Read More
  17. User Score
    10
    November 22nd, 2016 Minneapolis, MN
    13 people found this review helpful!
    Comcast now has one package and you do not need other services like the review says. The price starts off at 29.99 for the first 2 years and then goes up to 39.99
    The system has a built in cell connection in case the line is cut. Other companies charge for that service. And the equipment is the same stuff other companies use and Comcast does not monitor the system COPS does.
    You guys need to get your facts right….
    Read More
  18. User Score
    0
    November 12th, 2016
    12 people found this review helpful!
    Xfinity home service in the past two months has broken down eight times where I’ve had to take it off work or come home in the middle the night when I was not home and awls they do is credit my bill a total of $40 this is ridiculous I’ll be contacting the Better Business Bureau this is uncalled for so now if somebody breaks into my house because the service is not working what will they do ?
    Read More
  19. User Score
    0
    November 5th, 2016
    8 people found this review helpful!
    This company states that it locks you into a two-year account, but when I reached the end of the two years I was told that at some point when I’d asked for maintenance on a malfunctioning portion I’d been changed over to a NEW two-year account. WITHOUT MY PERMISSION. During most of the two years they have been steadily increasing the extra fees. My bill never has any resemblance to the “bundle” price for which I signed up.
    Read More
  20. User Score
    10
    October 27th, 2016 Ocean City, MD
    4 people found this review helpful!
    WBest product so far Xfinity Total Home Solution was the best move for my family.
    Read More

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Our Score
6.2
User Score
2.1
Rank this Company

Ratings Breakdown

Price

Monthly Price
$39.95

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
24

Cancellation Policy

Can you cancel contract?
Undisclosed

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
328

Number of Reviews

User reviews here on BHSC
432
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317