Best Home Security Companys

132 Companies 16,468 Real Customer Reviews

Reviews for ADT | 2019 Home Security Company Reviews
Current

What Others Are
Researching Right Now:

#6
Reviews for ADT | 2019 Home Security Company Reviews

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,489

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#6
Reviews for ADT | 2019 Home Security Company Reviews

1.1
$27.99-58.99
$99+

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee. If your home has a burglary while your ADT system is set, ADT will give you up to $500 towards your insurance deductible. 

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, a money-back guarantee, and a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service: digital control panel, cameras, video doorbells, smart locks, motion detectors, and more. However, when you look at the customer reviews left for ADT, the good is outweighed by contract and customer service issues. 

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

2,489 ADT Reviews

1. Select Your Rating:

1619
403
148
86
30
33
13
9
19
25
104
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    0
    September 17th, 2019
    1 people found this review helpful!
    purchased pulse wireless system made rep aware we rented planned to buy home 1-1/2 years later we purchased home and boxed up alarm system. now we are told that my $1000.00 alarm unit which is wireless could not be used and should have stayed at property which i didnt own as a gift to new tenant IM PISSED!!! would not have purchased this junk knowing this
    Read More
  2. User Score
    2
    September 17th, 2019 Clayton, NC
    1 people found this review helpful!
    I do not recommend ADT services to any of my friends, and I don’t know I ever will. They told me the amount for added equipment would be split into 4 monthly payments and instead took the whole amount out of my account. When I called them they advised they would refund the extra amount but this was 2 weeks ago and I am still waiting. I have called their office everyday and today they advised: oh, we credited your account last night at 1 am. But I was told a week ago it was already done.

    The first time I called they would not assist because a contractor installed my service. The last I heard contractors are hired by your company and represent your company so take responsibility when there is a issue.

    They lie just to make a sale and get your money, and when a mistake is made they take their sweet time to resolve it. I have had payments returned and appointments cancelled because of this mistake by ADT. Do yourself a favor and call some other company. They are not worth the headache.

    Read More
  3. User Score
    3
    September 16th, 2019
    1 people found this review helpful!
    I was promised hundreds of dollars worth of equipment and all they did with put 6 door sensors and 2 in the hallways. I was also promised a doorbell camera with my package and they never bothered to mention there was a $299 activation fee to get it going.
    The guy who installed said I can buy my own equipment they would put it up for free but then when I called the ADT office they told me no we don’t do that so they’re contradicting each other. I feel this was very deceptive , they say one thing and dont follow through on it. My door bell camera was never installed and there suppose to give me a 100$ gift card which wasent followed through on until I complained . There rude on the phone too, they don’t care that I was lied to . The installer was nice but the company is not to be trusted. They trick you into a contract by promising all kind of free goodies but dont mention the activation fees. I don’t like being lied to , shady business. I would not recommend this company. they lie.
    Read More
  4. User Score
    0
    September 14th, 2019
    1 people found this review helpful!
    An urgent issue on my part, which seriously affect our business. is unimportant on ADT’s part. Problem has been recurring for two weeks but they would not consdier prioritize our request. Even gave us a 7 hour window for the technician in the future. DO NOT SIGN WITH ADT, espicially if it is on your business facility.
    Read More
  5. User Score
    1
    September 14th, 2019
    1 people found this review helpful!
    i HAD A cOMMUNICATION failure on the keypad, and have been a customer for years. I called and was told I would need to wait two days to get a Tech out. I had no choice, so I agreed. On the appointed day, I was told the Tech would come between 12–5pm. I waited at home, and at 4:30pm called in to make sure the Tech was coming. I was told he would arrive at 5pm. At 5:20, when he still had not arrived, I called in and was told he LIED and told ADT that I had called HIM to say “nevermind”. When I escalated–I had to wait another 24 hours to get a TECH–and AGAIN give them the FIVE HOUR window. Mr. Cory showed up–and had my cell number. He started to look at the system–and then told my housekeeper he was leaving and would be back TUESDAY—-FOUR DAYS LATER!!!!!!—but didn’t bother to call me and explain! When I again escalated this to Corporate Customer Relations–Rochelle–I was told Tuesday was the soonest, and they WOULD NOT put me ahead of any other business. I cancelled my service on the spot. However, I got Rochelle to agree–on a taped line–that their service is “appalling”.
    Read More
  6. User Score
    0
    September 13th, 2019
    1 people found this review helpful!
    ADT is a deceptive company. The information given over the phone is not the same as the sales rep tells you. There is this add on and that add on.The Sales Rep sent to our home was the rudest person I’ve ever dealt with when he is looking for our business. I wish I had looked at these reviews before allowing an appointment with the sales guy. I wouldn’t have wasted my time.
    Read More
  7. User Score
    0
    September 12th, 2019
    1 people found this review helpful!
    The worst company, when you take the service they offer many discounts and gift cards but they never send to us and when you cancel your service they try to charge that it’s suppose to be payed,
    Read More
  8. User Score
    0
    September 11th, 2019
    2 people found this review helpful!
    Not upfront about fees and contract. VERY expensive to cancel. Customer service virtually nonexistent. ADT is mot to be trusted when selling plans to consumers. Avoid ADT!
    Read More
  9. User Score
    0
    September 11th, 2019
    1 people found this review helpful!
    Made an appointment with them for an estimate cost to installed out door security cameras and they did not show up on the date nor call to to reschedule.

    So disappointed with a well known company such as them.

    Read More
  10. User Score
    0
    September 11th, 2019 La Jolla, CA
    1 people found this review helpful!
    Once you stop the ADT services, and cancel the account. They never stop the billing. Then start Harassing you for past due billing, by phone, email , mail .
    This is the worst company for security system service. Once YOU ARE IN YOU CAN NEVER GET OUT!
    they do not accept your cancellation. even you are cancelled still sending you statement for past due amount. Few months later you call ADT office and talk with the manager , supervisor the head of the customer service for few hours. get the cancellation confirmation. still the account is not close and you will get another past due notice.
    Read More
  11. User Score
    0
    September 10th, 2019
    1 people found this review helpful!
    First off, I’ve had ADT for years and have always been a great and loyal customer. We cancelled our service about a year ago because of payment issues. We basically couldn’t afford our service anymore. Last night 09/9/19 we decided to call them up and set up our service again. The woman and manager were amazing on the phone. Promised us a 1400 dollar credit to do our whole house and included security camera and smoke detectors that were not included in the 1400 along with a camera in front of the house. Needless to say they didn’t hold up to their promise and their tech was a completed a**hole and complains the entire time infront of is that He wasn’t going to make any money off the service. I’ll never ever use their services. They lost us for good.
    Read More
  12. User Score
    0
    September 10th, 2019 Kinston, NC
    2 people found this review helpful!
    My daughter wanted ADT and she had cash to pay for the installation fee. She called and asked if I would pay it with my debit card and she would bring me the cash. The charge was $548.11. I asked the installer to verify I would only be charged ONE time. He replied, “That was correct.” Well I have just found out they have charged me 2 more times of $548.11 for a total of $1096.22. I have called twice already and have been hung up on intentionally by representatives that work at ADT. They keep telling me that there is nothing they can do. My daughter has also talked to them and let them know that I am telling the truth. BEWARE of ADT. I consider this fraud to knowingly charge someone’s card without their PERMISSION!

    I have talked to several employees that work for ADT. They have all been RUDE and not helpful. They are refusing to refund my MONEY. BUYER BEWARE!!!!

    Read More
  13. User Score
    1
    September 7th, 2019 Louisville, KY
    2 people found this review helpful!
    High monthly fees with poor service. My alarm went off yes they contacted me but i wasn’t near my phone so I missed the call after 20 minutes I noticed the call I called home everything was fine, daughter forgot I changed the code , but the alarm was still going off and when i called ADT they said they were going to dispatch the police…WHAT!!! The robbers would have taken everything by that time if there was a real emergency and I just got an email saying the price is going WHAT? AGAIN??? yes I’m looking for service through someone else. ADT needs to decrease the monthly fees for bad service NOT increase it
    Read More
  14. User Score
    0
    September 6th, 2019
    1 people found this review helpful!
    Worst service ever!!!!! Got me on hold for 10 minutes when I wanted to cancel the account. On a call back they were not able to give me an email address on which to cancel the service. Awful customer service! Do not ever use them!!!
    Read More
  15. User Score
    0
    September 6th, 2019
    1 people found this review helpful!
    Monthly service charges were paid via debiting my bank account. This contract has been active for 19 years. During the first couple of years after the initial purchase of equipment and service, I received two notices of service rate increases. Then, many years passed. without notices of further price increases. Recently, by accident, I learned that the monthly debits to my bank account had more than doubled without my knowledge. Currently. I am getting the run-around re restitution for such devious, non-professional, business practices.
    Read More
  16. User Score
    0
    September 5th, 2019 La Mirada, CA
    1 people found this review helpful!
    Horrible equipment. Motion sensors don’t detect a person inside when in arm away. They convinced us to buy all this equipment, promised us a $100 gift card, it never showed up. When we call them about it, they keep transferring us and then disconnect. Terrible service, run the other way. Would not recommend this to anyone.
    Read More
  17. User Score
    0
    September 5th, 2019 Matawan, NJ
    1 people found this review helpful!
    Horrible company. Be prepared to wait when calling ADT to talk with a corporate parrot that only wants to sell you something…not solve your problem. When I first started with ADT, they said they had 2 techs for the entire DFW area so I would have to wait. When our power went out and the fire alarm batteries went out, we had 5 alarms chirping at us within 2 hours at 1 AM. After waiting about 10 minutes per call for support, it took 3 “techs” to figure out I needed to find a ladder and remove the smoke detectors or not sleep that night. I couldn’t cancel for 3 years. Only when you want to stop paying them money do they want to provide a service or lower their costs. Just say “no” and sleep knowing the peace of mind of not having to deal with ADT.
    Read More
  18. User Score
    0
    September 4th, 2019
    1 people found this review helpful!
    try calling Customer Service at 866-656-8883
    verse EVER RESPONSE
    CALLED YESTERDAY REP CAME ON PHONE AFTER 1 HOUR 5 MINUETS NOT HELPFUL
    GIVE YOU RUN around KEEP PASSING TO NEXT REP.
    ONCE YOU PUT YOUR CARD ON LINE FOR AUTO PAYMENTS
    YOU CAN NOT CHANGE IT.
    THEY KEEP CHARGING YOU .
    CALLED TODAY KIMBERLY ANSWERED
    AFTER ASKING MY ACCOUNT NUMBER SHE PUT ME IN QUE AGAIN FOR NEXT REP
    VERY BAD BUSINESS
    Read More
  19. User Score
    0
    September 4th, 2019
    1 people found this review helpful!
    disgusting service !!!! never use their services. when changing the password, the employee of this company did not correctly install something. due to his error, the alarm did not work. once again called the master. and for this they are forced to pay 234 pounds. Due to their mistake !!!! it’s just a nightmare !!!!!! we can’t break the contract, they are still asking for money. disgusting service. we will go to court!
    Read More
  20. User Score
    1
    September 4th, 2019 Saint Paul, MN
    2 people found this review helpful!
    We called at 730 am today to cancel our service with ADT. We called 1 800 238 2727 to cancel as of 9/4/2019. They want us to pay thru 10/3/2019. We have been without service thru ADT since 8/12/2019. We have tried working with ADT to get this fixed but to no resolve.
    It is against all reasonable business practices to charge people for something they are not given or receive. We will remove the equipment ourselves and will cease payments
    Read More

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,489
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396