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ADT-Monitored-Logo

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,483

This Review is maintained by Chase Sagum

Review Last Updated: September 13, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#6
ADT-Monitored-Logo

1.1
$27.99-58.99
$99+

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if a burglary occurs while your system is armed.”

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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    Sort By:

  1. User Score
    1
    April 1st, 2014
    0 people found this review helpful!
    Terrible company with dreadful service. Have had five customer service visits this year for the same problem. Today the tech didn’t call before she was coming, as requested, so I missed the visit and have to wait yet another week for yet another tech visit. NO ONE at ADT cares at all about the customers – the phone people are the worst. I waited over half an hour to speak to a supervisor – still waiting. Do yourself a giant favor and avoid ADT like the plague they are!
    Read More
  2. User Score
    0
    March 28th, 2014 Gibsonia, PA
    0 people found this review helpful!
    Steel Security ADT Rep: Spoke to JL Rep at a home show in Pgh. 3/8/14.
    After agreeing to try ADT on condition my husband could cancel if he was not on board, I was given a paper receipt written on a Direct TV worksheet (first clue). My husband thought the monthly cost was too much so i called company 2 days later to cancel. Rep not in, admin. who does finances not in?? Told to call back. After 5 phone calls and a call to DN at ADT corporate i was told it would be taken care of. As of today, 3/28/14 charge was not taken off my credit card for services never received. Finally, i called my credit card company to file complaint and to get the charge removed. This was after final phone call to Steel Security which i again got the run around that the rep that sold me system was NOT in and that admin. in finance was not in and i would have to call back on Monday!! Not a very people friendly company at all!
    Read More
  3. User Score
    0
    March 25th, 2014 Bloomingdale, IL
    0 people found this review helpful!
    Be careful here. Had a system installed in a business and was broken into 4 days later. Alarm DID NOT SEND A SIGNAL. Getting runaround from adt regarding this issue. Trying to get to the bottom of this, but so far am very unhappy……..
    Read More
  4. User Score
    10
    March 24th, 2014 Vineland, NJ
    0 people found this review helpful!
    They don’t explain to you that the sensors ONLY protect half your window. If the sensor is down at the bottom and your window open from the top as well it will NOT GO OFF!! So how is this protecting my home when I live in a Bi-level home??? Plus they charge you a cheap price because the equipment is JUNK!! Very Bad description on the items and Very Bad service!!! NOT FULLY PROTECTED BUT THEY WANT THEIR MONEY UP FRONT FOR A TECH TO COME OUT AND GIVE YOU ABSOLUTELY NOTHING!!
    Read More
  5. User Score
    3
    March 21st, 2014 Portage, IN
    1 people found this review helpful!
    ADT may be the biggest, but for sure the slowest to respond! We lost our phone lines that report any emergencies to them…TWO WEEKS later they finally called to inform us!! On top of that, are rates increased?? We made the switch to Guardian Protection, and LOVE THEM!
    Read More
  6. User Score
    0
    March 19th, 2014 Chula Vista, CA
    1 people found this review helpful!
    Not very good , I call them for my alarm went on, the person answered the call put me on hold for 10 minutes . I hanged up and called again it says they are experiencing of high volume of calls , I’am very frustrated in the service , there is no number to call for emergency , I could be dead in ten minutes
    Read More
  7. User Score
    1
    March 17th, 2014 Sarasota, FL
    1 people found this review helpful!
    I have been a customer of ADT for 16 yearrs with few problems,, until now. Upon purchasing a second home in November 2013, my husband called to have an ADT system installed. The Safestreets (ADT -authorized dealers in Florida) failed to install a functioning system. We have had numerous service calls within the first few days and weeks of system installation. Safestrreets had to replace numerous contacts with wireless and charged us each time(no meeting of the minds from 1st installation, keep in mind we also paid for the initial installation) There were numerous false alarms and we had to drive an hour each way to this 2nd house each time. The police were even notified and responded to a false alarm. We also discovered on either ths 2nd or 3rd service call that the actual audio alarm (siren) had not even been hooked up to the system. The straw that broke the camels back was once again we had a “not reday” code on our system and we spent over an hour with ADT. They told us to bypass the zone,which means there is no security at that zone site. My husband requested service and we did not receive a return phone call to schedule in over a week (apparently there was a snow storm in N Carolina, however the home is question is in Florida. Safe strreets is actually demanding we pay them over $1000.00 , this is unbelievable as they failed to install a functioning system I plan on contacting the Fair trade comission as ADT and safestreets hide behind each other while neither has provided a functioning system, this is an unfair trade practice as they never fulfilled their obligation which is to provide a functioning system. We also plan on filing a suit for money already paid for system installation. Too bad they no longer are able to provide a quality service and installation. I am not sure how much training the installers have but in my situation it seemed like they were either incompetant or simply did not care enough to provide a functioning system. Safestreets is very difficult to deal with and ADT needs to provide better oversight of their authorized dealers.
    Read More
  8. User Score
    10
    March 17th, 2014
    0 people found this review helpful!
    Consumers BEWARE !!!
    After constant calls and emails from ADT I agreed to speak to a rep about a free instillation and was charged off the top of $200 to have the system installed with a promise of 2 $100 gift cards. When the installers were at my home they waned another $100. I told the installers I didn’t want to pay any more then what I had already paid. The installer Justin talked me into another $5 for an extra door. I gave them my credit card to charge the $5. I checked my statement and ADT had charged another $58 and found anothe pending charge of $45.
    Now I called to cancel and was told the 30 day money back is only good for 48 hours….
    Read More
  9. User Score
    10
    March 12th, 2014 Columbus, GA
    0 people found this review helpful!
    I was very disappointed. Called ADT because I felt they could help me. I had been burglarized and the first lady I spoke with got my confidence. Then they missed two (2) appointments for a quote. Not a good feeling for a lady living alone that needs good service. I am done.
    Read More
  10. User Score
    10
    March 10th, 2014 Pasadena, CA
    0 people found this review helpful!
    ADT has many hidden fees that will haunt you after signing up. Their customer service is horrible and they charge to repair their equipment. I would never use ADT again.
    Read More
  11. User Score
    10
    March 6th, 2014 Selkirk, NY
    0 people found this review helpful!
    DO NOT USE ADT – they signed my family home up with a 36 month plan, for $54 fixed monthly cost, but then THEY SCREW YOU ON THE SMALLL PRINT and go and change the rates on you while you are locked into the term. Apparent reason being that THEY chose to upgrade their system, and yet the CUSTOMER is expected to pay for their decision. This is BS. AVOID THIS COMPANY!
    Read More
  12. User Score
    0
    March 5th, 2014 Pittsburgh, PA
    0 people found this review helpful!
    I would rather trust my dog than ADT. Had them for business and they totally sucked and their installers messed up cameras after paying about $1,000.00. ADT also screwed up the billing and could never get it right. Totally unorganized service I got from ADT. I’m now buying a system for my home and am passing ADT by like a runaway freight train. I think their just too big to get a real Handel on their installers and their operations. Do yourself a favor and use another company.
    Read More
  13. User Score
    0
    February 28th, 2014 Katy, TX
    0 people found this review helpful!
    ADT is the worst! Once they gouge your for their system and rope you into their contract, their service dries up. I’m paying $50 a month for a system I can’t use and can’t get anyone to come out to fix. I take days off of work and they call me and tell me the tech can’t make it out and they have to reschedule. This is after waiting 2-3 weeks to get the appt! Don’t be stupid – they may be the big name, but that just means you’re a no body to them.
    Read More
  14. User Score
    0
    February 25th, 2014 TX
    1 people found this review helpful!
    ADT is an absolutely useless company – there customer service is horrendous – my system has been down for 2 months and they just sent a technician out to fix it. They were supposed to be at my house at 9am they finally showed up at 11am with no apology. If they hadn’t tricked me into a 3yr contract I would be cancelling this instant and I will 100% be cancelling on the first day I am able to. This is by far the worst provider for security in North America – don’t get tricked into signing a long term contract
    Read More
  15. User Score
    10
    February 22nd, 2014 Ripley, MS
    0 people found this review helpful!
    I have been a customer with ADT for 16 years. Everything was fine until last July when my house was hit by lightning. It took out my phone service and also my ADT system. When I called the company to have a service rep to come and check on it , they sent one who told me my system was too old and it had to be replaced because they didn’t have parts for the old one anymore. He gave me an estimate and I turned it into my insurance company. I was told at the time that there were no instillation charges as I was an existing customer. My homeowners insurance paid for the new system. It was put in in August and I paid the service rep. the full amount that he said that I owed him. He marked my bill paid in full and put down amount I owed was 0. I again I asked him about instillation charges and again I was told as an existing customer I would never pay instillation charges again. Well, I received a bill in September for a whopping 3300.00 for instillation charges. That was more than I was charged for the equipment that was installed in my home. I called the billing department and was switched from one person to another and constantly put on hold. No one would help me. I received phone calls from people wanting to know when I was going to pay the bill that I didn’t owe. In November I filed a dispute with the ADT. They said it would take 20 to 30 days to settle it. In December I received a letter saying they just got my dispute and it would take 20 days to settle. In the mean time I contacted the service technician and he contacted his boss and they both told me I did not owe this money. They sent someone over from their department to inform the billing department to settle this. I received another hateful letter in January and had to finally hire a lawyer to help me. Needless to say this was finally settled and I was told this was just a misunderstanding.
    Wow!!!! I would call this a big misunderstanding on their part. The bottom line is I did not have to pay this bill but I did have to pay a lawyer fee to settle this. I would not recommend ADT to anyone. I went through 5 months of absolute misery and hell. No one in that billing department was the least bit interested in helping me to resolve this issue at all. They just put you on hold until you are disconnected or you hang up. I just can’t recommend this company to anyone at all. It was so uncalled for the way that they treat their people.
    Read More
  16. User Score
    10
    February 22nd, 2014 Clinton, CT
    1 people found this review helpful!
    I am an ADT Sales rep. I also had ADT before becoming a rep. I work here because they care about the customer. Not everything can be perfect but I just want to shine the light on some issues that have been addressed. Yes we have a three year contract like your cellphone companies but unlike other companies we have a 75% cancellation fee not 100%. We can do hardwired contacts but most people like the wireless contacts because if you needed to replace a door or Window the contacts doesn’t get compromised. Most important things to know as an ADT customer we have six monitoring centers which all have the ability to instantly move customers to another center should something catastrophic happen in their area such as hurricanes, tornados or like the shooting in aurora, Colorado we went in lock down for the safety of our people. Who else can do this and still monitor you without service interruption? This is why we maybe more expensive but we can be more price competitive if we shut down five of our centers but ADT believes that this is how to provide the best security service! If you were to take your monthly charge and divide it by the number of monitoring centers you are getting we are less than everyone else never mind top notch equipment. We have generations of families with us and that’s because we ARE customer obsessed and I am proud to be one of them! Thank you for reading this if you made it to the end.
    Read More
  17. User Score
    5
    February 19th, 2014 Duncanville, TX
    0 people found this review helpful!
    I have the ADT Pulse system installed in my home. My system has cameras, light switch controls and fire emergency sensors. I paid handsomely for the system and am paying a monthly monitoring fee that is far more than comparable alarm systems. I have been loyal to ADT, having them both in California and now in Texas. That said, I feel like I am being taken advantage of when there are companies with high ratings offering comparable systems and monitoring at much lower prices.
    Read More
  18. User Score
    10
    February 17th, 2014 Chicago, IL
    0 people found this review helpful!
    Good
    Read More
  19. User Score
    1
    February 13th, 2014 Maryville, TN
    3 people found this review helpful!
    System has nit worked since novembet 2013. Customer service and technicians have been very hard to work with. System is still not fixed however they are still taking out payment every month. Be very weary of this company. Will not even give you a manual of system.
    Read More
  20. User Score
    1
    February 12th, 2014 San Jose, CA
    1 people found this review helpful!
    I really disappoint ADT. Today I had a problem on my home system from last week, just after install new system. Really I want cancel system. When ADT fix problem after bugler visit my home. When ADT fix my problem….
    Read More

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Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,483
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396