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ADT-Monitored-Logo

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,454

This Review is maintained by Chase Sagum

Review Last Updated: August 12, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#6
ADT-Monitored-Logo

1.1
$27.99-58.99
$99+

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if a burglary occurs while your system is armed.”

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

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  1. User Score
    0
    August 7th, 2019
    2 people found this review helpful!
    Absolute worst when it comes the customer service. They put all their effort into selling and leave nothing for customer service/support. They hire shady independent contractors who won’t leave you alone until you sign up for service and will lie to you to help get you to buy.
    Read More
  2. User Score
    0
    August 7th, 2019 Jacksonville, NC
    3 people found this review helpful!
    DO NOT USE THIS COMPANY
    On July 23, 2019 I contacted ADT about their security services. They made me an offer and asked for a installation fee. I told them I would have to wait till friday as I could not cover it at the time. They then told me they could do it by check by phone and it wouldnt come out of my account for 3 days. It came out the same day, nearly overdrawing my account. I called them back the minute I saw it, same day. I cancelled everything and was told i would be refunded withing 3 to 5 days. Didnt happen. I called and complained. They said sorry and that it would be expedited. A couple days later…..still nothing. I called yet again and was assured that it be in my bank by the end of the day. Nothing….It is now 08/07/2019. I called yet again and was given excuses upon excuses. Once again I am being told it has been escalated to upper managment, whom I was not allowed to talk to and that it will be maybe 30 days before I get my refund! I get a different answer every time I call but no refund.
    Read More
  3. User Score
    2
    August 7th, 2019 Miami, FL
    2 people found this review helpful!
    As far as an Alarm monitoring company I have no issues with ADT, but when your contract ends and you don’t want to renew the nightmare begins. I contacted ADT two months in advance telling them via their rmail, That I was not going to renew. I was told I had to contact customer service via telephone. I contacted Customer Service via Telephone, they said they would transfer me to account services, where I was told the wait time would be at least fifteen minutes. I don’r have fifteen minutes to waste holding n the phone, so I sent a letter to ADT Account Services and then tried five more times over the next two weeks to contact ADR Customer Services by telephone. Same result hold time of fifteen minutes or longer. I wonder if they are grossly understaffed or if this is ploy to squeeze more money out of the customer? They are still trying to bill me! Stay away from ADT!
    Read More
  4. User Score
    0
    August 6th, 2019
    2 people found this review helpful!
    I’ve been using ADT since 2016 and when I need to cancel it, there was a trick.

    after I gave them notice of cancellation and I disconnect their device to other system, ADT kept charging me for 5 more months without any notice. when I called them to find out, they said that I missed my signature on my cancellation note. Without sending email or mail that I needed to resend the note with signature, they just kept charging me even though the device was disconnected for 5 months. When I asked ADT to send me the note email about missing signature, they said ” We don’t have the email but there is internal note that we sent” ok……..we have internal note that ” we canceled ADT since March ”

    I didn’t get any secure service for 5 months and I & all of my employee didn’t get any email about cancellation not being proceed. please do right thing and refund my money.

    Read More
  5. User Score
    0
    August 6th, 2019 Glendale, CA
    0 people found this review helpful!
    As others have stated ADT is horrible about keeping dates and arriving on time. The fact they give a 5 hour window and they fail to get there speaks volumes about how much they care about their customers (who pay their bills). IGetting ADT to install our system required 3 five hour windows that were cancelled by ADT. The third attempt I had to get several managers involved. That should never happen. I have had ADT out to my house three times in the past 4 months. The issue still not resolved. One tech disarmed have of our zones since he.couldn’t figure out the problem.
    Read More
  6. User Score
    0
    August 6th, 2019 Freehold, NJ
    3 people found this review helpful!
    Wow. These reviews say everything about my experience with ADT. Terrible customer service. A system that was never fully functional. Very expensive and high maintenance. Old home security model. I am going to pay the exorbitant cancellation fee just to be done with this company.
    Read More
  7. User Score
    0
    August 6th, 2019
    1 people found this review helpful!
    Was told that I could move system. ADT sent a third party Defenders to install. Now ADT says that I need to purchase a totally new system due to Defenders installing it. A loss of $1000 equipment because of a lie.
    Read More
  8. User Score
    0
    August 5th, 2019
    1 people found this review helpful!
    Worst customer service experience ever. I will be disconnecting my service at the end of the billing cycle. They are very unprofessional, I was transferred to an from different departments, and finally I hung up. Do better ADT!
    Read More
  9. User Score
    0
    August 4th, 2019
    1 people found this review helpful!
    Had my first experience with being burglarized while away from home. ADT agent was not able to give me any details. Stated that they had dispatched the police. There was no follow up on what was stolen or if there was any damage to the property. The agent offered to provide me with my local police departments number. When I asked for the number, they told me to use Google. This is a security firm that is ranked on reputation and not actual service. I do not recommend using ADT.
    Read More
  10. User Score
    0
    August 3rd, 2019
    0 people found this review helpful!
    ADT control system is the worst, video monitoring is not efficient- often stalling on the app. I called technical support because the cameras aren’t working. I was basically told that I had to fix it myself or be charged for service fees if a technician comes to my home. My service was installed in April and I tried to cancel today (Aug 03), I was told I’d be charged $1200 to cancel. What happen to the 6 month guarantee or your money back? False advertising. ADT has become a scam.
    Read More
  11. User Score
    3
    August 2nd, 2019 Savannah, GA
    1 people found this review helpful!
    Caution, ADT can raise your rate, while other top companies lock in your rate. Canceling ADT today. A rip Off !!!
    Read More
  12. User Score
    1
    August 2nd, 2019
    1 people found this review helpful!
    The worst company ever to work with! Very unethical practices, customer service, and technical staff! By unethical I mean, changing your service order, the price and bills after they leave your house. So, be very careful and get a receipt from whoever comes to your house. I have never seen anything like this. The ADT and Defender work together and they are both equally as bad.
    Read More
  13. User Score
    1
    August 1st, 2019
    2 people found this review helpful!
    If I am paying a monthly fee to a company, that company should guarantee that the system works and that the equipment is functional and up to date. Plain and simple, I shouldn’t have to argue about having a functionali system. ADT rivals comcast for horrible customer service. ADTis unresponsive to customer needs and satisfaction and it’s expensive expensive.
    Read More
  14. User Score
    0
    July 31st, 2019
    0 people found this review helpful!
    ADT has a money back guarantee that is a fraud.. I went through this for over a year with less than half that having working service.. they kept telling me we will do this to fix the problem and next time we will cancel.. well they always seemed to ignore that next time. My home was burglarized and vandalized. While having ADT… I have police reports.. all they would say is we will send someone out to fix the problem.. and cameras are not monitored.. which according to them they only had a problem with the cameras.. maybe that’s why the back door with alarm was broke into.. because they are to dumb to realize the system was down again.. I wanted no money back .. just take your system so I can get a real security system.. but I had to stop payment my checking account to them.. now I got their attention but they put me in collections.. next stop BBB. then attorney. Maybe they sent someone to rob the house.. why else would they defend against police reports so much.. BEWARE CONARTIST AND WILL NOT STAND BY THEIR CONTRACT.
    Read More
  15. User Score
    0
    July 31st, 2019 Mount Prospect, IL
    0 people found this review helpful!
    Cant cancel, impossible to contact, require another 30 days to cancel service once you get contact info and wait 30 min to talk to a person. Find another security company
    Read More
  16. User Score
    0
    July 30th, 2019
    0 people found this review helpful!
    I have tried a few times to ask questions, but customer service representatives spoils it every time! Horrible
    Read More
  17. User Score
    0
    July 30th, 2019 Riviera, TX
    0 people found this review helpful!
    They have ridiculous contracts that keep renewing everytime you get a new piece of equipment like a camera or any kind of upgrade. This company is a scam. When you move they force you to sign a new contract for three more years or pay a large cancellation fee. I wish i never signed up in the first place. They could care less if you are a loyal member. Stay away!
    Read More
  18. User Score
    0
    July 29th, 2019 Odenville, AL
    1 people found this review helpful!
    ADT works with local Authorized Providers (Defenders – ADT Authorized Premier Provider)

    They promise you on the phone that they won’t charge anything but monthly payments. Then you end up with installation fees, deposits, etc… They pacify you with gift cards. The tech came to my home on a beautiful Sunday at 2 pm and left at 10:30 pm. I moved to another city a month ago. A tech came but couldn’t finish the job. I rescheduled but they didn’t show up. The system is not active and of course, they keep charging monthly payments and transfer fee the one they never mentioned!

    Read More
  19. User Score
    0
    July 29th, 2019
    0 people found this review helpful!
    ADT TECH stole from our house and cased the place while he ‘mistakenly’ went into various rooms looking for washroom. Watched as I put
    Read More
  20. User Score
    0
    July 27th, 2019
    1 people found this review helpful!
    ADT -THE WORST SECURITY COMPANY EVER! Very dishonest. Makes it extremely difficult to cancer service. You can’t cancel from your ADT on line account. When I called ADT to cancel my service Rep said she has done it; then few days later I got a call from ADT that they have scheduled installation of ADT security system. It took me five calls to cancel the service. But guess what, ADT will charge you one month fee after you cancel the service. Their Auto Pay system is a trap – don’t fall into it.
    Read More

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Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,454
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392