Best Home Security Companys

124 Companies 15,723 Real Customer Reviews

#6
ADT-Monitored-Logo

ADT

36-Month Contract, Home Automation, Poor Customer Reviews

Our Score
8.0
User Score
1.2

Or By Phone:  1-(888) 998-5318

Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$28.99+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,352

This Review is maintained by Chase Sagum

Review Last Updated: June 14, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#6
ADT-Monitored-Logo

1.2
$28.99+
$99

Pros

Video Surveillance Option

ADT has a video plan option where for $49.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if a burglary occurs while your system is armed.”

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $28.99 for their traditional package. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unike other home security companies, like Protect America, ADT does not disclose how much their monitoring packages are. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


ADT Home Security Packages

Traditional

  • Uses a cellular connection for monitoring / alarm
  • Backup battery
  • Digital panel
  • Wireless keychain remote
  • Door and window motion detector
  • Window and yard sign

Control

  • All equipment from the ‘Traditional’ package
  • Ability to connect to the ADT mobile app
  • Z-Wave technology

Video

  • All equipment from ‘Control’ package
  • Indoor camera
  • Outdoor camera

Possible Add-Ons

  • Carbon monoxide detectors
  • Emergency alert button
  • Flood Sensors
  • Smoke detectors
  • Video Doorbell Camera
  • ADT Go – to keep track of your family member’s locations. Includes 24/7 roadside assistance and vehicle crash detection.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,352 ADT Reviews

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  1. User Score
    0
    May 14th, 2019
    4 people found this review helpful!
    As a first time home buyer and a single mother I trusted this company Do not believe anything they say ! I pay 62.00 dollars a month for a basic system that I paid 3 thousand for equipment then adt pulse which I was told was a indoor outdoor night vision camera absolutely not ! Not waterproof and window gives a glare so for 1 camera I pay the highest amount also stuck in a 3 year contract which I wasnt told about untill all the equipment was installed and 7 hours of my day gone do not trust this company adt pulse is a joke connects sometimes mostly buffers customer service rude the worst scam and ive actually had 3 technicians come to my house and appoligize for there 3rd party contractors the defenders and how bad of a job they did . They even put a sensor in my bathroom closets to the shower head DO NOT GO WITH THIS COMPANY I SHOULD OF BOUGHT A SYSTEM AND DONE IT MYSELF OR TRUSTED ANYONE ELSE BUT THIS IS A TOTAL RIP OFF
    Read More
  2. User Score
    0
    May 14th, 2019
    2 people found this review helpful!
    Bad equipments, pulse doesn’t work properly and very slow.
    Bad and worst customer retainer who plays around of being nice but are really nasty
    can’t resolve issues that always favors them/ADT like you’re the enemy after they take your
    equipment that you paid for then you want to getout because of bad service. The money back guarantee in 6 months they advertise is very untrue and deceptive, they are cunning and you’re stock and taken and with them for three years with bad equipment and defective units and system. They got your money with hundreds of dollars on add ons that doesn’t work and malfunctioning endlessly and with no resolutions.there are lots of bad people working at DAT
    specially Corporate Advocate higher ups. Really bad and sad experience I have with ADT this third time with them and will be my last with them.
    Read More
  3. User Score
    0
    May 14th, 2019
    3 people found this review helpful!
    We pay about $45 a month for no service at all. They do not acknowledge any of our alarms… they sometimes send an e-mail to tell us there was an alarm!!! what if I am getting killed by a visitor at the door who happened to force the door? They used to call and after we upgraded and pay more… they stopped calling to check on us! We are moving and we will have to pay big cost to get out of the service that we never received in the first place.

    DO NOT ENTER INTO A CONTRACT WITH THEM!!!

    Read More
  4. User Score
    0
    May 14th, 2019
    7 people found this review helpful!
    ADT IS VERY disappointing. they don’t monitor your service, they just collect each month your money.

    I don’t appreciate being threaten by an employee and telling me that someone is going to break into my house.

    they tell you, if you want to cancel, you have to pay $$ to break your contract, wow…. what a bunch of crooks, as I don’t have there equipment, as it was already in the house.
    they won’t even adjust the bill, as I know they can if they wanted to.

    what is the real definition of ADT? aren’t they suppose to monitor, and be there for you?
    they are NOT!!!!

    Read More
  5. User Score
    1
    May 14th, 2019 Carmel, IN
    1 people found this review helpful!
    We had ADT services for about 8 years. Price kept creeping up every year with no improvement in service or equipment. For the amount I paid, I could have been monitoring 5 houses with Ring Security (with more sensors per house).

    Additional problem is this: our system was connected via landline. The issue is that if you do not use your landline for anything but ADT, your line may be cut by burglar, disconnected by phone service provider, damaged by various contractors digging in the area and you would not know about it. ADT’s system is flawed because it would still allow you to arm it and it will not even check if you still have the active line to enable monitoring.

    Our phone line got damaged 4-5 months ago by some contractors digging in the area and we did not know about it. We continued to use ADT, thinking we are still getting monitoring. When I found out and decided to switch, ADT was not willing to issue refund for the months when we had no service and proceeded to charge for next month of “services” even after I requested to cancel.

    It is unacceptable for security hardware, when it is “monitored”, to allow setting it to Armed, while the communication with the service provider does not exist – equipment must be designed to check and alert the user when there is no active line. On top of that, the service provider must be checking periodically that it has connection with their equipment.

    Bad design, bad customer service and overpriced.

    Read More
  6. User Score
    0
    May 13th, 2019 Charlotte, NC
    3 people found this review helpful!
    They have the worst cancellation service! Be careful when you are using the service, they do no early termination at all, even it is their problem! You are bound to a initial 36 month service!!!! You are required to pay full amount even if you decide to terminate early due to their issue!!! Their sensor is not tight secured on doors, they are very easy to drop on floor and cause a lot of false alarm!!!!
    Read More
  7. User Score
    0
    May 11th, 2019 Sioux Falls, SD
    2 people found this review helpful!
    Horrible, have not used system in 5 months, my father died had to send death certificate ect… to close account. Took me 6 times to send documents before they said they received. Over a 6 month period. They charged my moms account for 5 months before I caught it. No refunds due to them saying they have not received documents, prey on a 85 year old person. Horrible.
    Read More
  8. User Score
    0
    May 10th, 2019 Tampa, FL
    3 people found this review helpful!
    Customer service is SO unhelpful! Every time I call in they need different random information or else they won’t help. They needed a password this time, well I never set one up and it took them 20 minutes of arguing to get them to finally acknowledge that. God forbid someone had actually broken in! I’ve called in a million times and they never needed a password but all of a sudden they will IGNORE you if you don’t have it when it was their fault they never set one up for me!!! Ridiculous, if I wasn’t under contract I’d quit and get Brinks.
    Read More
  9. User Score
    1
    May 10th, 2019
    3 people found this review helpful!
    Customer service is Terrible with this company. I spoke with a guy Adey who hung the phone up on me. Would not let me speak and told me I could not be transferred to a manager. They signed my aunt up for a 5 year term without her husband being there and she speaks portequese. Terrible company, terrible customer service. They have never sent anyone to check our equipment and if you move they try and automatically resign you to 5 years. Stay away
    Read More
  10. User Score
    0
    May 10th, 2019 Fremont, OH
    7 people found this review helpful!
    DO NOT CALL ADT! I called them a few days ago requesting information on packages and pricing. The man insisted they send someone to talk to me in person to give me the information and show me the different things they use. A salesman came to my house a few days later. After listening to the guy to go on and on and 3 hours, he told me he’d recommend that I go with a package that would cost me $4,000.00 and with a monthly fee of $52.99. I told him my husband and I needed to think about it seeing as how that was a big price tag. The sales guy told me that, “If you don’t act today, you’ll lose this promo and that promo.” I told him we were willing to risk losing that because we weren’t ready to fork over that kind of money so quickly. The sales guy then proceeded to get his supervisor on the phone and he asked that I speak with him. Boy was I in for a surprise. The moment I got on the phone the supervisor said, “What’ the problem? Why are you not moving forward with installation?!” As I proceeded to explain to him that 1) I was under the impression that this was just an informational visit and 2) my husband and I weren’t ready to make that commitment, he continued to make me feel bad for wasting the salesman’s time. When I politely told he we just weren’t ready, he said, “Uh-okay.” and then hung up. His name is Chris (i think last name D) and he is with the Cleveland or northeast Ohio ADT department. He has made my decision NOT to go with ADT VERY simple. I even told my sister, who just bought a new house, and my new neighbors, not to go with ADT. This was not right. I strongly advise anyone reading this to look elsewhere.
    Read More
  11. User Score
    0
    May 9th, 2019 Redwood City, CA
    1 people found this review helpful!
    Tried tons of way to cancel their appointment to install the equipment at home but they just won’t let me cancel. They keep saying they will save thousands of money for me and i will be regret if i cancel. I was like WTF!!!
    Read More
  12. User Score
    10
    May 9th, 2019
    0 people found this review helpful!
    I have had ADT for several years and have updated my system to their Smart Home Automation. I have had nothing but great service with my Authorized Dealer Superior Alarm Systems and Security. I reccomend you use a local Authorized dealer. For more customized and individualized care.
    Read More
  13. User Score
    0
    May 9th, 2019
    7 people found this review helpful!
    They have the worse billing and customer service department that I have ever encountered!!! I canceled the contract 2 months ago and told them to send me the bill and I would pay it off. Instead, they left my alarms on and sent me a late bill. I then called the company and got transferred 4 times to someone who finally said he would discontinue my service and send me a bill. Today, like clockwork their billing service calls again. When I start to explain the whole story, this rude lady says “No, your service is not cancelled”, so I start to explain again and she just hangs up on me! Never again will I contract this terrible company!!!
    Read More
  14. User Score
    0
    May 8th, 2019
    2 people found this review helpful!
    Last year, I upgraded to an ADT Pulse Home Security System with multiple cameras ($1,900. worth). The ADT Pulse Gateway Router PGZ NG1 is ‘proprietary'(?) and I’m not allowed to have access to the ‘preference pane’ or the camera ‘preference panes’.

    I had the system installed due to repeated burglaries (unauthorized entries) and vandalism. Interesting is whenever any one of a group of about four(?) people are close to my property my cameras won’t record them, even though they are clearly within range. The entire camera system shut down for 10 days while I was out of town – ADT stated ‘everything is working properly’. A few weeks back, there was a large gathering next door and the entire camera system went down for about 6 hours.

    I’ve noticed the camera live ‘views’ often appear to be jumping back and forth in time as people, vehicles and outdoor lighting will ‘flash frame’. One of my vehicles was vandalized a few weeks back, well within range of two cameras and nothing was recorded. The ‘ringleader’ of this group taunts me about their ‘activities’ on a regular basis. System seems to work fine otherwise and ADT service people tell me there’s nothing wrong with the system.

    To add insult to injury, the ‘ringleader’ was standing a few doors away in his yard with a person who appeared to be wearing an ADT uniform. This took place yesterday and happened about two hours before the ADT Service Person showed up for my appointment – different person.

    Hoping someone will steer me in the right direction.

    Read More
  15. User Score
    1
    May 8th, 2019
    3 people found this review helpful!
    I call for a price check and they get my info. The representative gives me the manager and she asks for my last 4 digits of my social for the file. She did not tell me it was a credit check and I told her numerous of times I was in the middle of buying a house and just PRICE CHECKING!!!
    Read More
  16. User Score
    0
    May 8th, 2019
    2 people found this review helpful!
    be careful with them, really!! They never called me when my line was put down so it was never monitored, besides that the cancelation process is still a nightmare with them.They are still charging even after the services are cut off.
    Manager called Paul (didnt want to give lastname) at Montreal is a total scam, he is a layer giving dates of installations that never happen and the cancellation proces has been the most awful experience I have had in all my life.They are also expensive, service is horrible in all senses.
    Read More
  17. User Score
    2
    May 8th, 2019 Huntsville, AL
    2 people found this review helpful!
    Their technicians are so Rude and disrespectful. Their technician should not be in service. They don’t know how to take care of their customer. They are annoying May because they make a lot of money these technician did not think the money they earned were come from customers. I have bad experienced with technician. Two different technician almost the same bad attitude.
    Read More
  18. User Score
    0
    May 7th, 2019
    3 people found this review helpful!
    Horrible service, horrible people. Horrible managers. They never call you back. They just take money out of your account when they aren’t suppose to. And instead of giving it back they issue a credit on your account which should be fraud. I’m set up to bill every three months but they keep continuing to take the money out monthly and they won’t give me my money back. They just keep issuing me credits. I can’t ever get a manager and I can’t ever get a manager to call me back. Worse part is I’m stuck in a contract for two years. Can’t wait to switch to a better company.

    Worst alarm system ever!!!!!

    Read More
  19. User Score
    1
    May 7th, 2019
    1 people found this review helpful!
    I had the worse customer service ever when I called last week,I didn’t cancel my service at all been canceled by ADT
    The reason I called them last week that my ADT keypad was peeping for a month and keeps showing numbers and fire check I wasn’t sure what was going on with it.,three of my fire alarm working with new batteries,and I called and hoped that someone can tell me what to do since I still have the ADT keypad and I was a client with the service since 2012,the technician she was very rude to me and she was very aggressive and disrespectful and she was rude saying I have no reason or right to call to ask why my ADT keypad peeping,I wanted to renew my service that ended in 2018 without my knowledge, since that aggressive response I won’t at all, i had respected her and appreciate the service the call that I made to ADT brought my tears.
    Read More
  20. User Score
    0
    May 6th, 2019
    3 people found this review helpful!
    Please stay away from ADT. They are the worst. I had to move for work and I had called to ask for options and specifically mentioned not to cancel until I sell my house but without telling me and confirming with me they canceled and send it for collection. I had my buyer ready to pick up my rest of the contract but they wanted them to take another 3 years of contract instead of taking remaining on my contract. They played hard ball with me and I had to pay almost 1000 dollars. Absolutely worst customer service. I would highly recommend people to stay away from this company. Don’t sign any contract with them.
    Read More

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#6
ADT-Monitored-Logo
Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$28.99+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,352
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368