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Reviews for ADT | 2019 Home Security Company Reviews
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Reviews for ADT | 2019 Home Security Company Reviews

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,538

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#6
Reviews for ADT | 2019 Home Security Company Reviews

1.1
$27.99-58.99
$99+

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee. If your home has a burglary while your ADT system is set, ADT will give you up to $500 towards your insurance deductible. 

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, a money-back guarantee, and a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service: digital control panel, cameras, video doorbells, smart locks, motion detectors, and more. However, when you look at the customer reviews left for ADT, the good is outweighed by contract and customer service issues. 

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score
    0
    September 25th, 2019
    2 people found this review helpful!
    Had a system Installed within the first month started receiving calls about the alarm had a repair man here every month for 7 months before I was told I needed a new system. Finally 1 last guy came but he turned off the system so I would not receive any more calls unannounced to me. So I thought it was weird and in july purposely set my alarm off and guess what no call so when I called in I was to it’s the long weekend and we are short staffed. Than again they sent a repair man he fix a sensor but said I still need a new system. So for the heck of it I set my alarm and it went off this time the phoned the cops it was a new girl so she wasnt sure of what to do yet great now I have to pay the cops for coming. This time the manager calls his name is Alain he says he was sorry for what happened but he will figure something out and I will hear from him on the 19th of September well now another week has passed and no call so I have called again and told they will put a request for a manager to call but I probably wont get a call for another week this is unacceptable this is a horrible company to be with hope this helps someone out.
    Read More
  2. User Score
    0
    September 25th, 2019
    2 people found this review helpful!
    ADT charged my credit card for the installation that I had never signed up with them. They quoted me a special on the phone and when they rep came to the house, they quoted me a different price. I called to get them to credit the charges back to my credit card and they said they would but never did. I have had to call couple of times now and still nothing happened. I now will have to file a dispute with my visa. Bad service,
    Read More
  3. User Score
    0
    September 24th, 2019
    1 people found this review helpful!
    I am a 30 year ADT user. I QUIT. My equipment needed replacing, Wanted to charge me approximately $1000 to upgrade my system. No consideration of customer loyalty and the fact my bill is always paid. Very disappointed and unhappy to be treated so shabbily by a company I have supported for many, many year.
    Read More
  4. User Score
    0
    September 24th, 2019 Virginia Beach, VA
    2 people found this review helpful!
    I called in to get information about ADT Home Security.  I did not want to rec’d an appointment as of yet, but sales convince me to talk to a team, that saves the call. After being advised I would get a $500 credit for more equipment, I was advised I need to pass credit check once that was done, I was told I need to give a credit card or debit card that will charge a $105 to get the tech out. Now, here where this is so wrong on so many levels, I asked about my credit run, will it be hard or soft, and advised me tech couldn’t come out unless I gave it but didn’t advised me my credit card would be needed or charge, and if I had known that I would not allow them to run my credit PERIOD, so wrong on so many levels to force customers into an appointment and credit check in order to get a tech out. This information should be told to all customers prior to doing anything PERIOD. 
    Read More
  5. User Score
    0
    September 24th, 2019
    3 people found this review helpful!
    Salesman showed up at my front door and tried to strong arm me into making a purchase. I tried very politely, every way possible, to say no and get him to leave. He got aggressive and rude with me. The guy was a complete and utter jerk, a liar, and a bully. One of my sons told me that he had seen him looking through our windows and front door prior to me talking to him.
    Read More
  6. User Score
    0
    September 23rd, 2019
    1 people found this review helpful!
    BE VERY careful. Without knowing it we got hooked into a three year obligation after having had them forever prior to this “renewal.” They gave us a camera and called it the PULSE system and when we moved across the country after two years (had it for like seven in total), they told us it would cost us $662 to terminate our contract in a house we no longer owned. CRIMINALS!! Whatever you do, choose the other company.
    Read More
  7. User Score
    2
    September 23rd, 2019
    2 people found this review helpful!
    I have just cancelled my ADT alarm system. After three false fire alarms with fire trucks arriving, I am done. Despite the fact that there was a failure with the smoke alarm the FD was called. The technology should have picked that up. Once I had even called them to tell them I was getting a low battery signal, still they called 911.
    Read More
  8. User Score
    1
    September 23rd, 2019
    3 people found this review helpful!
    It’s a shame I have to start out like this. I wouldn’t have expected it from a Security company. It being a LIE. Why can’t ADT tell the truth about their prices up front instead of tricking customers. AS a Veteran it is heartbreaking and sad to find you have been LIED by those whom you were once prepared to die for. I was told I would get a special deal because I was a veteran. My special deal was, $106. 00 upon initiating the contract. Next, upon checking the system which was already in place, I was told I had to Pay another $67. and that it would cover two months payment. I asked about the $106.00 and I was told I would received $100.00 Gift card as a promotional reduction. To my big surprise, instead of charging me the $67, I was charged $96. and that I would be refunded the differences. Wow, what a process only to pay for a security system. Why can’t ADT just tell the Truth about the Cost right out? The obviousreason could be the company executives believe they are tricking some of their customer by Lying.. Sad! Thus, if ADT CEO and other company managers NEED to lie to trick some of their customers, I will Not go through the ridiculos Process of applying for the from ADT Reps Promised $100. gift Card. I will them keep it because they need it so bad they must LIE to Customers. Further I will post this online on a variety of social networking sites to see how many more were lied to. I respect one who tells the truth even if it costly, but if one lies to me, why should I respect that one?
    Read More
  9. User Score
    0
    September 21st, 2019
    3 people found this review helpful!
    There is not one positive thing I could say about ADT/defenders. It is a bait and switch had 2 different techs come here saying they installed something they didn’t, tried to charge credit card 2 times the amount each time. We have filed a claim with the BBB still trying to get this all canceled after a year and a 1/2. Do not use this company!!
    Read More
  10. User Score
    0
    September 17th, 2019
    4 people found this review helpful!
    purchased pulse wireless system made rep aware we rented planned to buy home 1-1/2 years later we purchased home and boxed up alarm system. now we are told that my $1000.00 alarm unit which is wireless could not be used and should have stayed at property which i didnt own as a gift to new tenant IM PISSED!!! would not have purchased this junk knowing this
    Read More
  11. User Score
    2
    September 17th, 2019 Clayton, NC
    3 people found this review helpful!
    I do not recommend ADT services to any of my friends, and I don’t know I ever will. They told me the amount for added equipment would be split into 4 monthly payments and instead took the whole amount out of my account. When I called them they advised they would refund the extra amount but this was 2 weeks ago and I am still waiting. I have called their office everyday and today they advised: oh, we credited your account last night at 1 am. But I was told a week ago it was already done.

    The first time I called they would not assist because a contractor installed my service. The last I heard contractors are hired by your company and represent your company so take responsibility when there is a issue.

    They lie just to make a sale and get your money, and when a mistake is made they take their sweet time to resolve it. I have had payments returned and appointments cancelled because of this mistake by ADT. Do yourself a favor and call some other company. They are not worth the headache.

    Read More
  12. User Score
    3
    September 16th, 2019
    3 people found this review helpful!
    I was promised hundreds of dollars worth of equipment and all they did with put 6 door sensors and 2 in the hallways. I was also promised a doorbell camera with my package and they never bothered to mention there was a $299 activation fee to get it going.
    The guy who installed said I can buy my own equipment they would put it up for free but then when I called the ADT office they told me no we don’t do that so they’re contradicting each other. I feel this was very deceptive , they say one thing and dont follow through on it. My door bell camera was never installed and there suppose to give me a 100$ gift card which wasent followed through on until I complained . There rude on the phone too, they don’t care that I was lied to . The installer was nice but the company is not to be trusted. They trick you into a contract by promising all kind of free goodies but dont mention the activation fees. I don’t like being lied to , shady business. I would not recommend this company. they lie.
    Read More
  13. User Score
    0
    September 14th, 2019
    2 people found this review helpful!
    An urgent issue on my part, which seriously affect our business. is unimportant on ADT’s part. Problem has been recurring for two weeks but they would not consdier prioritize our request. Even gave us a 7 hour window for the technician in the future. DO NOT SIGN WITH ADT, espicially if it is on your business facility.
    Read More
  14. User Score
    1
    September 14th, 2019
    3 people found this review helpful!
    i HAD A cOMMUNICATION failure on the keypad, and have been a customer for years. I called and was told I would need to wait two days to get a Tech out. I had no choice, so I agreed. On the appointed day, I was told the Tech would come between 12–5pm. I waited at home, and at 4:30pm called in to make sure the Tech was coming. I was told he would arrive at 5pm. At 5:20, when he still had not arrived, I called in and was told he LIED and told ADT that I had called HIM to say “nevermind”. When I escalated–I had to wait another 24 hours to get a TECH–and AGAIN give them the FIVE HOUR window. Mr. Cory showed up–and had my cell number. He started to look at the system–and then told my housekeeper he was leaving and would be back TUESDAY—-FOUR DAYS LATER!!!!!!—but didn’t bother to call me and explain! When I again escalated this to Corporate Customer Relations–Rochelle–I was told Tuesday was the soonest, and they WOULD NOT put me ahead of any other business. I cancelled my service on the spot. However, I got Rochelle to agree–on a taped line–that their service is “appalling”.
    Read More
  15. User Score
    0
    September 13th, 2019
    2 people found this review helpful!
    ADT is a deceptive company. The information given over the phone is not the same as the sales rep tells you. There is this add on and that add on.The Sales Rep sent to our home was the rudest person I’ve ever dealt with when he is looking for our business. I wish I had looked at these reviews before allowing an appointment with the sales guy. I wouldn’t have wasted my time.
    Read More
  16. User Score
    0
    September 12th, 2019
    2 people found this review helpful!
    The worst company, when you take the service they offer many discounts and gift cards but they never send to us and when you cancel your service they try to charge that it’s suppose to be payed,
    Read More
  17. User Score
    0
    September 11th, 2019
    3 people found this review helpful!
    Not upfront about fees and contract. VERY expensive to cancel. Customer service virtually nonexistent. ADT is mot to be trusted when selling plans to consumers. Avoid ADT!
    Read More
  18. User Score
    0
    September 11th, 2019
    2 people found this review helpful!
    Made an appointment with them for an estimate cost to installed out door security cameras and they did not show up on the date nor call to to reschedule.

    So disappointed with a well known company such as them.

    Read More
  19. User Score
    0
    September 11th, 2019 La Jolla, CA
    3 people found this review helpful!
    Once you stop the ADT services, and cancel the account. They never stop the billing. Then start Harassing you for past due billing, by phone, email , mail .
    This is the worst company for security system service. Once YOU ARE IN YOU CAN NEVER GET OUT!
    they do not accept your cancellation. even you are cancelled still sending you statement for past due amount. Few months later you call ADT office and talk with the manager , supervisor the head of the customer service for few hours. get the cancellation confirmation. still the account is not close and you will get another past due notice.
    Read More
  20. User Score
    0
    September 10th, 2019
    1 people found this review helpful!
    First off, I’ve had ADT for years and have always been a great and loyal customer. We cancelled our service about a year ago because of payment issues. We basically couldn’t afford our service anymore. Last night 09/9/19 we decided to call them up and set up our service again. The woman and manager were amazing on the phone. Promised us a 1400 dollar credit to do our whole house and included security camera and smoke detectors that were not included in the 1400 along with a camera in front of the house. Needless to say they didn’t hold up to their promise and their tech was a completed a**hole and complains the entire time infront of is that He wasn’t going to make any money off the service. I’ll never ever use their services. They lost us for good.
    Read More

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Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,538
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,415