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ADT-Monitored-Logo

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,454

This Review is maintained by Chase Sagum

Review Last Updated: August 12, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#6
ADT-Monitored-Logo

1.1
$27.99-58.99
$99+

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if a burglary occurs while your system is armed.”

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score
    0
    July 26th, 2019
    1 people found this review helpful!
    ADT is out to get your money. Just try terminating with them, They string you out, keep charging your account. I had to go to the bank to stop them from taking money out of my account.

    Under no circumstances work with these people.

    Read More
  2. User Score
    0
    July 25th, 2019
    0 people found this review helpful!
    Alarm goes off all the time at any random moment. We call, wait 45 minutes to reach someone for them to tell us they will send over a tech guy. Same tech guy has showed up for the 6th time since we’ve been using the product and assumes it’s the sensors and pushes a few buttons and leaves. A day later, sometimes even hours later, the alarm starts beeping again.
    We have a 1 year old child who wakes up because of this and after multiple complaints to ADT we are still left with the same problem. They have offered no compensation for this and the only way out of this ridiculous plan is to buy out of our plan. Any good customer service would offer some method of keeping the business or the client happy.
    I will tell anyone who asks to never go with adt after this and continue to write negative reviews after the poor service we received.
    We pay this money to feel safe yet we can’t even trust the product. We feel the complete opposite.
    Read More
  3. User Score
    0
    July 24th, 2019
    3 people found this review helpful!
    They are actually scam artists, passing themselves off as Customer Services Reps. I inherited a house from a deceased relative who had ADT. I paid the bill until I sold the house (only a few months later). They tried to lie and say that I signed a contract and they wanted me to pay almost $2,000 for contract cancellation. I had to talk to at least 10 ADT “associates” and threaten legal action before they would stop harassing me. These people are out for money and they are absolutely horrible. If you are a senior they are especially predatory. Beware!
    Read More
  4. User Score
    2
    July 24th, 2019
    2 people found this review helpful!
    they were very nice when put it in but the service is crap they do not fix your stuff but just want more money to fix they are not good to older people.its like this i am 70 more or less fix it your self cam don’t work they blame it the computer because its sat they have told me so many reasons why it don’t tell me one thing why did it work when put it in almost 1yr,
    Read More
  5. User Score
    0
    July 24th, 2019 Wichita, KS
    3 people found this review helpful!
    To Whom It May Concern,

    Please do not use ADT or their authorized dealer, Defenders, dba, Protect Your Home. I purchased fire detection from them that proved faulty because it did not notify me of the fire before my home was already engulfed in flames and burning down with my 3 dogs inside. Thankfully, I arrived home and was able to rescue my dogs. I was then informed that despite my home burning down I could not suspend or cancel my agreement and would thus have to pay out the remainder of the 36 month term with ADT/Protect Your Home which came out to over $1,000.00. Considering their faulty monitoring as well as equipment, I was more than willing to pay the $1,000 to be done with this company permanently. I was told by ADT/Protect Your Home that they could not issue me any sort of bill or invoice for the required $1,000! I informed ADT/Protect Your Home that I was not willing to issue them a payment of $1,000 without having something in writing stating what I was paying. I was then told by ADT/Protect Your Home, that if I did not pay out the remainder of my contract, despite not having a home for them to service because it had burned to the ground, they would illegally report me to a credit bureau. So not only do they provide a faulty service and a 10 page fine print contract that was obviously drafted by a bunch of attorneys, they made threats against me in violation of credit reporting law. My recourse against them per the contract is to go to arbitration – why are they treating the little customer like this? What sickens me the most is that despite providing a bad smoke detector and my home burning to the ground they still expected me to not only pay out the contract, but were also unwilling to provide me an invoice or statement in order to pay this fee! Please share this with your friends and family so they don’t suffer the same fate as me.

    Read More
  6. User Score
    0
    July 24th, 2019 Wayne, NJ
    2 people found this review helpful!
    System has not worked well since being installed. Technicians have been back to home several times. ADT will not refund the system, even though it is not in working order.
    Read More
  7. User Score
    0
    July 24th, 2019
    2 people found this review helpful!
    On Monday..7/24/2019 I called ADT Security to inquire about monitoring. Supposedly, the person that responded to my call presented himself as a corporate manager. I shared my concerns and needs and in return he shared a promotional offer that he claimed he created for me. Everything sounded great. I decided to take a chance, after all I had dealt with this company before and the only problem I had with them was price increases. Every month there was a price increase so after my contract expired I paid the balance and switched to another nightmare.
    But here’s the real problem..after going through the process of running my credit to see if I meet the criteria and everything was set up for installation, Ithe next day I received a call from Defenders which is a contractor that contracts with ADT for installations. I was told that my name was placed on a call list which placed a hold on installing equipment due to a balance which I knew was a lie because I paid my last payment in the month of the contract expiration.
    The part that really insulted me is when this guy asked me to fax a copy of my property deed.
    I told him that my property deed is none of ADT nor his business and that ADT and his company have gone to far and bold for me, so he said that’s the only way he could move forward. I told him I don’t need him to move forward but move backwards and refund my deposit. He agreed to do so and he ask that I allow 5-7 business days for refund to go back to my account. I pray that I never have to depend nor deal with ADT.
    I should have listened to my daughter and my best friend. THEY TOLD ME THAT ADT SECURITY IS A TOTAL RIPOFF AND INCONSISTENT.
    Read More
  8. User Score
    0
    July 24th, 2019
    1 people found this review helpful!
    Over billed for 2 months. Has taken over 3 months to correct. Constantly told its resolved but still no refund. Dont use this company. I’ve been overcharged hundreds and still waiting months for resolution. Excuse after excuse.
    Read More
  9. User Score
    0
    July 23rd, 2019 El Cajon, CA
    3 people found this review helpful!
    Adt,

    Is ok, if you don’t mind spending $60 plus a month for some dings when the doors open and close. Service sucks.

    I canceled today to go to ring. I was told after 5 years of paying too much money, I would have to pay one extra month to cancel. They are thieves and someone needs to stop them from stealing from their customers. Never again will I do business with such a shady company.

    When I tried to cancel, they were rude and bombarded me with questions of why and with endless offers. I told them I just don’t want your service anymore. I understand trying to keep business and customer retention.

    I don’t understand fighting with me when I want to cancel and charging me an extra month. Adt is such a ripoff.

    Adt… YOU SUCK!

    Read More
  10. User Score
    1
    July 23rd, 2019 Rock Hill, SC
    3 people found this review helpful!
    Unbelievable poor customer service–set my robo calls for 5 am.

    ADT has my auto calls coming before 6 am–about 5:27.

    I take the calls because who would be calling at 5 am if not an emergency—low battery alert.

    Not to worry, press 3 for a live person—of course if you cannot think of your password at 5 am, they will not change your calls time to the UNREASONABLE request for no robo call before 9 am.

    Unbelievable

    Read More
  11. User Score
    1
    July 22nd, 2019 Fargo, ND
    2 people found this review helpful!
    Terrible service i regret everything about getting adt. The pulse programm is usually unusable. The sensors and equipment are garbage. Constant false alarms and the adt doorbell rings randomly. I asked for a custom choice, got those installed and signed for them for less than recommended package cost. They are still charging for the expensive recommended package. I cant get in contact with them. Nor can i log in to adt online now.
    Read More
  12. User Score
    0
    July 19th, 2019 Tacoma, WA
    1 people found this review helpful!
    I have decided to cancel ADT service since I got myself self installing home monitoring system. Wow, I have been waiting for agent for 1 hour and 31 minutes as of now. And I AM STILL ON HOLD! Very upsetting! It gave me enough time to get me here and write this review as well. This is a terrible business practice and I am never going back to ADT.
    Read More
  13. User Score
    2
    July 19th, 2019
    0 people found this review helpful!
    The “Control” app they use now may have the worst UX I’ve seen in an application and I’ve been in the software business a long time. No support as it’s so new, and no way to do bulk deletes of videos – and you can imagine there are a lot of these when monitoring movement! Be ready to spend 30 minutes a day cleaning up the video files! Sucks!
    Read More
  14. User Score
    0
    July 18th, 2019 Brighton, CO
    3 people found this review helpful!
    Have been with ADT(Protection One) monitoring for over 25 years, I called to cancel monitoring due to me finding better monitoring options. They said I had another 10 months left on my monitoring contract. They said I signed a 5 year contract. I found all the other paperwork but that one. When I checked their website, they are advertising a 36 month contract. All they did almost 5 years ago was change the control panel. The equipment in my house is over 20 years old with a 5 year old panel. The lady said that I had to pay my remaininig of my monitoring fees for the rest of my term. With me being with ADT for so long, I figured they could grant me an exception for me being a loyal customer for such a long time. They didn’t. When I spoke to Customer Service, which the lady was rude and negative, and bad talked the other company, when she found out what company I was going with due the to price savings and me approaching retirement, I need to save as much money as possible. I made this known to the agent, still no change in their decision.
    I will never go with ADT monitoring services again. I figured they would have some loyalty to people thats been with them for such a long time. I am going to wait for my “so called” agreement to expire and then I’m gone. I am very dissappointed in ADT.
    I don’t know where the 5 year contract came from and when the auto pay kicked in, it was more than what I was quoted. Also, the sales rep. nor the install technician mentioned a 5 year contract. No wonder they filled a lawsuit against Ring. I know they probably don’t care, but it’s obvious they don;t care about the little man of who’s backs they built their company.
    Read More
  15. User Score
    0
    July 18th, 2019
    1 people found this review helpful!
    I spoke to ADT in March for alarm system. While on the phone I requested a doorbell camera, inside camera, and an outdoor camera. Customer was very friendly to get our business. THEN THE NIGHTMARE BEGINS. No show – no call. Finally comes out and everything said on the original call has now changed. I paid the 50$ activation fee 1st phone call. While out of course up sell- up sell- up sell!!! Since I was buying into “upsell” the attitude started. I was told by the installer to hook up cameras I needed to pay 330$ or he would not install. So of course i paid it. After the was received by ADT i was told he didn’t have the outdoor camera and would have to back. After a month of waiting i contacted ADT and was told i had to wait 3 months to get installed. So whatever i waited the 3 months and contacted ADT back. I was told that Defenders installed my equipment and they did not cover their work! They are the one who sent them out. We went around and around ALMOST TWO HOURS ON THE PHONE!!! Finally two supervisors made the decision to install my outdoor camera. Not even an hour later the corporate office contacted me. STATED THEY WOULD NOT BE OUT TO INSTALL THE CAMERAS… WHY you ask because ADT’S installers installed and they dont install out door cameras. After paying 330$ to install the cameras up front. Their corporate office said I could pay them to install one. Why should I have to pay AGAIN. I also have in writing that he would be back out to install the camera. Now it’s time for me to get UGLY- I ASKED THEM TO CANCEL MY SERVICE- I CANT HANDLE GOING AROUND IN CIRCLES!! ADT STATED THEY WOULD DISCOUNT. YET IT IS STILL GETTING TAKING OUT OF MY ACCOUNT.. I JUST DONT UNDERSTAND HOW A COMPANY CAN NOT GO BY WHAT THEY SAY. I NEVER SIGNED A CONTRACT!
    I WONT THE SERVICE DISCONNECTED AND MY 330$ BACK BECAUSE THE JOB WAS NEVER COMPLETED. WORST COMPANY I HAVE EVER DEALT WITH….
    Read More
  16. User Score
    0
    July 18th, 2019 Cologne, MN
    0 people found this review helpful!
    Salesman was ok, promised more than he could deliver. Tech had no idea what he was doing. Billing is horrible, they do not listen and cannot understand what they are saying. (i think are in another country) False alarms all the time, they won’t do anything about and getting charges from the city. Costomer service is horrible, I call in and never get the same person twice. Always some different even if it was 5 minutes after last call. I call and cancel alarm and they still send the police anyway. Warranty is ONLY 90 days compared to other companies 1 year. Service charges are rediculos. I would not recommend them to my worst enemy. Monitoring cost went from $38.99 to almost $150 month in three years and they would not let me out of contract/ I had to pay remainder of contract to get out.
    Read More
  17. User Score
    1
    July 16th, 2019 Portsmouth, NH
    1 people found this review helpful!
    ADTs monitoring service overall was good but the monthly monitoring fees are kind of high and when you go to cancel, be prepared for a hassle. I have been with ADT for 11 years which was partly due to the fact that when I moved, I could not cancel without paying a very high fee. Then when I moved the service, ADT would create a new contract, extending and locking me into another term when I specifically advised I did not want to extend the contract. Also, I was told in our moves that we could not take equipment we had installed and move it to a new house. We were then told on 2 occasions that we could have taken the equipment with us to avoid additional charges so the last time we moved, we took the equipment with us and had it installed in the new house. We recently moved to another province of which the house we bought already had an existing monitoring service. I called to cancel and was told I had 5 months remaining in my contract of which I had to pay $75% of the remaining fee. Again, I was under the assumption that I was not in a long term contract as I specifically advised I did not want to extend the contract. The girl we spoke to in Cancellations named Larissa (who would not provide an ID # or other contact info),advised that we were in a contract and had a fee. I attempted to explain the situations we experienced over the past 11 years. Lets just say customer service was not her number one priority. As we were explaining our story in a calm manner, she kept interrupting trying to talk over us explaining that we could not have moved our system or paid for it outright as the regulations in Ontario don’t allow us to move our equipment and new equipment needs to be installed each time we move. When we tried to explain we have paperwork to prove otherwise, she kept interrupting saying that is not possible. We asked her to look up our contracts and paperwork and she advised that she could not do that but had already previously explained that every time we moved a new contract must be created (but yet, she could not see these contracts) We asked to speak to a Supervisor and was told there was no supervisor or manager around. We advised her that we were disputing the cancellation charges and needed to speak to someone who can waive these fees. She advised that no one can and that we will receive a bill and then can call the number to dispute. Not sure why we couldn’t have been transferred to that department and dispute it now. All in all, at least we now will be rid of ADT and not tied to them. Word of advice, stay clear of ADT.
    Read More
  18. User Score
    1
    July 15th, 2019
    0 people found this review helpful!
    Constant system failures. Being told by defender senior technician that one of my four exterior doors cannot be alarmed. I was offered to either disable it, or move the door sensor to an interior door of my home. Can’t use the system as it is constantly alarming. Have had multiple service technicians out here to repair multiple items. Will spend hours on the phone between ADT and defender customer care department I have lost over 32 hours of work sitting at home waiting for technicians to show up Just in 10 months. Trying to reach management who can make any kind of decision is impossible. All they do is continue to tell me they can send another technician out, and send me a copy of my service contract. They are scam artists!
    Read More
  19. User Score
    0
    July 13th, 2019
    1 people found this review helpful!
    The ADT reps are rude. The guy that came and installed the system was very unprofessional and drilled right through my wall to install the system, it was too late before I realized wtf he was doing. He was an idiot. Their cancellation policy is ridiculous, I wouldn’t recommend them to my worst enemy. Oh and I got a call today from the billing department to call them back yet they are closed today, geniuses. ADT is a joke.
    Read More
  20. User Score
    0
    July 12th, 2019
    1 people found this review helpful!
    STAY AWAY FROM ADT!!!! I was promised by the salesman / installer that battery replacements by a technician would be covered for life. This coverage was volunteered as part of their service. I didn’t ask for the free battery replacement or negotiate it into the purchase. It was simply promised to me.

    As soon as the first battery failed, I called ADT and was informed that there is no such service and I’d have to pay for a technician to come out and replace the battery.

    I don’t mind paying a premium for good service, but I despise being lied to. I am cancelling my service as soon as the contract is up.

    In addition the software is slow and unresponsive, and the interface to Alexa is inconsistent. ADT is definitely not a software company and their products are dated, probably a force fit to software and the internet.

    STAY AWAY FROM ADT

    Read More

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Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,454
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392