Best Home Security Companys

121 Companies 14,965 Real Customer Reviews

#6
ADT-Monitored-Logo

ADT

36-Month Contract, Home Automation, Poor Customer Reviews

Our Score
8.0
User Score
1.2

Or By Phone:  1-(888) 998-5318

Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$36.99-$52.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
2,243

This Review is maintained by Chase Sagum

Review Last Updated: April 15, 2019

  • High monthly monitoring fees: Standard monitoring plans for new customers range from $36.99 to $52.99 per month. This is a bit higher than other leading industry providers. Specifically, their lowest plan is considerably higher than other industry leading providers and their respective lower plans.
  • A long, 36-Month contract: ADT provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 3 year (36-month) contract. Also it’s important to note that these contracts aren’t too forgiving. Customers are expected to pay what they owe on the contract in the event that they try to cancel early.
  • Video surveillance option: ADT has a video plan option where for $49.99/month, you get the standard home security package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.
  • Customer service complaints: Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, and high cancellation fees. We have received over 1,500 negative reviews here on this website regarding ADT from real customers.
  • Our recommendation: Despite being the industry’s most well-known name and arguably its largest institution, we recommend other more inexpensive and more customer-oriented home security providers. We suggest looking into companies like Frontpoint Security and Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

1-(888) 998-5318

We'll Introduce you!

Call our recommended rep over at ADT below.

Or you can visit their site by clicking here.

2,243 ADT Reviews

1. Select Your Rating:

1436
366
133
79
30
32
13
9
19
25
101
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    2
    March 20th, 2019 Casa Grande, AZ
    1 people found this review helpful!
    Closed my business in May of 2018, Sent a written letter to cancel to the address the y advised me to sent it to. They are still charging me and it now March of 2019. Spoke tot another rep 2 months ago and she gave me an email address and told me to send her a copy of the letter and explain what has happened as she advised they never recevied the letter. Well, it did not come back to me so whose desk is it sitting on? Guess a letter is the next step.
    Read More
  2. User Score
    0
    March 20th, 2019
    1 people found this review helpful!
    ADT is a racket, as is its partner, Safe Streets USA. At installation, the installer / sales person failed to tell me that my monthly service fee was handled by Safe Street USA. I had no idea I my account was basically “sold” to this third party. When I sold my home and moved, leaving behind my security system, I was told I must pay the remainder of a 3-year service contract that, again, the installer / sales person did not disclose. During this discussion with a Safe Street Agent, when I calmly and pleasantly asked for clarification of the cancellation policy, he hung up on me – appalling and very disrespectful and poor customer service. I then paid the remaining balance, over $900, and cancelled my service effective on that date, only to find that I continued to be charged the monthly service fee. When I called to inquire about the continued charge, I was told it takes 30 days for the cancellation to take effect. Once again, I was not told this when I spoke with the agent who accepted my $900+ and notice of cancellation. I highly recommend NOT working with these companies if you value transparency, customer service, and honesty!!!
    Read More
  3. User Score
    0
    March 20th, 2019 PA
    1 people found this review helpful!
    I tried faxing the form 25 times. to the fax provided never works, so I mailed in the cancellation notice and they don’t seem to ever get it. I sent proof of all the faxes and it was time stamped as well.
    this is a crazy I was given a sup # her name is Allie they have the call documented but the fax and mail don’t seem to work or get to them. this is a scam to say the least.
    Read More
  4. User Score
    2
    March 20th, 2019
    1 people found this review helpful!
    Was told we would receive Ring for free and when the guy arrived they tried charging a $300 activation fee. Straight ridiculous and scammers.
    Read More
  5. User Score
    0
    March 19th, 2019
    2 people found this review helpful!
    Very rude! Susan P said they had my recorded conversation saying I approved, told her to play it for me and she said I had to have a court order.
    Read More
  6. User Score
    0
    March 19th, 2019 Clarksville, TN
    1 people found this review helpful!
    Very pushy on the phone, kept asking for my credit card and when I said I didn’t know about getting services they got all defensive and tried telling me I need to talk to my husband now or they weren’t gonna keep the same deal. Horrible customer service. AND THEY DID A HARD INQUIRY ON MY CREDIT WITHOUT ASKING
    Read More
  7. User Score
    0
    March 19th, 2019
    2 people found this review helpful!
    We called to cancel the account they said okay but 1 year later they were still charging us and we did not even live there any longer,when I called they said that no it wasn’t canceled because they need a letter which can be e-mailed, they gave the email address and I emailed a letter and didn’t want to be bothered by the one years payments they stole from us. After the letter was e-mailed years down the road I get a call from collections, apparently they still never canceled it because they needed a pen signature on the letter because otherwise they cannot prove it was the right person!! I mean are you crazy? I have the account number and e-mailed from the e-mail which was under the account and it was signed so I have no idea what they are talking about they just continue to steal money and when you call them out on it they try to make and excuse for what they have done. I also have a business account with them for many many years and after the kind of attitude I got for the manager in Mississauga by the name of Sakeen H I will be canceling the account with them. This is ridiculous and they should be jailed for fraud!! All I asked for them is to remove a $300 outstanding fee and I would call it even but they didn’t do this, even though they took $1000’s from our business account for the house which we had moved out of and tried to cancel more then once!!
    Read More
  8. User Score
    1
    March 19th, 2019
    1 people found this review helpful!
    This Company is absolutely awful & unprofessional! I called as a new customer, they took my info, transferred me to another gentleman referred to as a Mgr. & told me it would cost $99 right then before anyone comes out to do a Consultation with us. I declined because another company I had called did not request that. I then received a letter a week later that they did a hard credit check on me, which was never disclosed with me!!
    Read More
  9. User Score
    1
    March 18th, 2019
    2 people found this review helpful!
    ADT is a very difficult company to deal with whenyou have system problems. Buyer BEWARE… If the system does not work ( quality cell signal required) they will consistently send out repair techs (5 hour appointment windows of course) that do absolutely nothing but reboot your system so the problem reappears within 1 week. The worst part of the system is the contract. Even if your system does not work, like mine does not work reliably, they still try to charge you 75% of the balance remaining on the contract. WIN WIN for ADT and their agents, LOSE, LOSE for the homeowner.

    The beauty of the system is that ADT does not actually install the system so they rely on 3rd part installers that will do anything to put a system in your house. Beware as the service techs that come install your system are nothing more then used car salesman.

    Moral of the story, perhaps ADT works in the right area but if you live in an area where you consistently have 2 bars of service on your cell phone, RUN away from this system and save yourself the grief that I have went thru.

    Read More
  10. User Score
    0
    March 18th, 2019
    0 people found this review helpful!
    Having to put up with rude customer service representatives and high monthly fees. No wonder they make you sign a contract, otherwise people would see what horrible service and leave.
    Read More
  11. User Score
    2
    March 18th, 2019 Garden City, MI
    0 people found this review helpful!
    I wish I would have consulted reviews before signing up w/ ADT. I hope my review will help someone else from making the same mistake. I unfortunately signed on for the long term contract. Please note they will NOT allow you to cancel for any reason (I have paid for service for half of the contract for service at my parents home. ADT will not allow me to cancel despite the fact that they do not use the service. Highly recommend other more inexpensive and more customer-oriented home security providers.
    Read More
  12. User Score
    0
    March 18th, 2019
    0 people found this review helpful!
    They get you into a contract and yet their equipment doesn’t work half the time. They are rude and unprofessional. They don’t care about anything except getting your money. They lie about the wonderful equipment you’re getting. It all stinks.
    Read More
  13. User Score
    1
    March 18th, 2019
    0 people found this review helpful!
    Before canceling my service with ADT I called and notified them of the new homeowners taking over my account with them because I didn’t plan to take it with me. The new homeowners ended up having to get a whole new system and I had to pay the remaining amount on the account when I was told once they called to confirm the transfer I wouldn’t have to. Needless to say the transfer didn’t happen. I will not be purchasing ADT in the future.
    Read More
  14. User Score
    0
    March 16th, 2019 Citrus Heights, CA
    1 people found this review helpful!
    The ADT security company is junk they don’t do what they say the ADT installed installed December 2018, we were told that we would get a doorbell camera and two other outdoor cameras but would have to wait a few days for them to come back and install. Well they called today and informed us that we would have to now purchase them and that the cameras are not included after they sold us on this package that included it. So I call customer service and get a company line and ask for a supervisor and the lady refused to transfer me to a supervisor. We canceled the and will never use them again. Shady untrustworthy people wanting you to trust them to protect your home they are junk don’t buy anything from them
    Read More
  15. User Score
    0
    March 16th, 2019
    0 people found this review helpful!
    We had ADT for six months. After that the alarm system kept going off. We called and said that our system needed to be serviced but no one would be available in our area. Suggested that we change the batteries and or override that device. Ultimately we were paying them for a system that didn’t work.
    We put the account on hold and then cancelled the services. There is a 30 day charge to cancel the service then you get sent to collections if you don’t pay the charge that we were not even aware of until we called when we received the collection notice a month later.
    ADT Service Reps are exrtelmy rude the miscommunication in the company is embarrassing. We talked to four reps in one day and they all told us something different.
    I suggest looking into another source for home security.
    Read More
  16. User Score
    3
    March 15th, 2019 Frankfort, KY
    2 people found this review helpful!
    After doing my research and talking with different security companies, I chose ADT because their products would meet my needs per information given to me by ADT representatives. After installation and signing a contract, I found that the outdoor security camera I had been told would record 24/7 did not do that at all. The camera only records when motion has been detected, and the motion range is approximately 15 feet. That makes the camera worthless for the purpose for which I had it installed. When I called on March 11, 2019, to inform the company and see what they were going to do to remediate the problem, I was transferred from one department to another, finally being told that someone would call me later that same day. No one has called. I have emailed corporate customer relations and am waiting to see if the company responds. In addition to the misinformation I was given about the camera recording 24/7 during the 1 hour I was on the phone and got nowhere, an ADT representative told me that the motion sensor on the Ring Doorbell camera could be adjusted to pick up motion at 30 feet. I had just spoken with Ring the day before, so I knew that was incorrect. Representatives have lied about their products. When I told some of the people with whom I spoke on March 11 about the incorrect information I had been given, I was told that they were “sorry” and that the problem would be addressed with those employees. How does that help me? I am stuck with a camera that does not meet my needs for the 3 years of my contract. If I don’t pay them, that is breach of contract. If they deliver products that do not perform as the customer has been promised, that is not breach of contract???
    Read More
  17. User Score
    3
    March 14th, 2019 Rochester, NY
    2 people found this review helpful!
    Let me start of this post by saying that I am not someone who does this regularly. In fact, I’m the person that gets angry with people who just air grievances online over and over again. I don’t have social media accounts and I keep to myself. I’m not going to yell, scream, or curse. I’m not going to mention anyone by name, but I am going to call out a company for treating loyal customers like trash and being crooks.
    With that being said, I am writing this to put out there the horrible experiences I have had with ADT Home Security. I had ADT installed at my home a week after I purchased it in September 2011. I remained a loyal customer despite price increases and many offers from other company that would save literally hundreds of dollars a year. On top of not being a complainer, I am also not someone who jumps from company to company to just save a buck. The price got so high that I called ADT three separate times requesting they decrease the price for a loyal customer. That of course did not happen.
    My ADT equipment began to breakdown and malfunction which led to many problems including me being woken up several times in the middle of the night. When I spoke to them they encouraged me to change the batteries. That didn’t work. When I called again they offered for a technician to come to my house, at a charge of course, to look at the system and then for me to pay for whatever equipment needed to be replaced. I declined and tried to live with the faulty equipment. Around this time my brother moved into a new home and had such a bad experience with ADT that he switched to a new company after being with ADT for 10+ years (he was the reason I went with them to begin with).
    I decided to look at other options in January 2019. I ended up finding a company for much cheaper. I had to buy all the new equipment up front (I bought all the same parts as I currently had) and would still save over $75 the first year because the monthly fee was so much cheaper. After the first year I would save $350 per year without having any contract. I couldn’t pass those savings up and made the switch.
    When I proceeded to call ADT to cancel my monitoring I became very upset. They argued with me that I couldn’t possibly have the same equipment or services for so much cheaper. When that didn’t work they asked if I had a maintenance program which replaces old or faulty equipment like ADT. I informed them that I didn’t have that with ADT at which time I was informed that I did. I became very upset and asked why I hadn’t been offered that when I had previously called about my equipment and why I was informed I would be charged. I told the person that I felt like they were stealing money from me all those years. They then told me that I had to give a 30 day notice in order to cancel. I argued that indicating that I was no longer on a contract. They insisted I give a 30 day notice and were rude in doing so. I was transferred to someone else for the cancelation. I literally went through the exact same process with them. They offered a discounted price for 6 months, but then nothing after that. I declined and ended the call.
    Two days later I received a call asking why I was switching. After explaining they offered to reduce my rate to match my rate with the other company. I asked if I would get all new equipment too just as I am with the new company. I was informed that I would not. I politely declined, explained my frustration with my call two days earlier, and let them know that I already took down all of my ADT equipment.
    Approximately a week and a half later I was checking my credit card statement and saw that they did charge my credit card for my normal monthly fee even though I had canceled and removed all my equipment. I called ADT and requested to speak with a supervisor. I insisted that they refund my money. I was told that they would not do this. At this point I became very upset, let them know I would be disputing the charge, and “trashing ADT online”. They told me that someone from customer relations would contact me within 24 hours. That was over 144 hours ago.
    I apologize for the long story and my rambling. The bottom line is that ADT is a horrible company. I was a loyal customer for over 7 years. I was taken advantage of, not notified of programs I was paying for, and received no support when I called customer service. They are crooks who take advantage of people. I would NEVER encourage anyone to do business with them. They are just a name from the past. With so many viable options out there nowadays due yourself a favor and stay far away from ADT. I have zero complaints about my new company, my brother had and still has zero complaints about the company we are with, and we encouraged my sister to sign up to. She did and you guessed it, zero complaints. ADT sucks!!!!!!!!!!!!!!!!!!!
    Read More
  18. User Score
    2
    March 14th, 2019
    1 people found this review helpful!
    We are so disappointed with our choice on ADT, none of the system is free, l08.00 to install and our package is almost $ 400.00 a month for equipment. They offer a Visa card but do not supply proper work other than by computer so you better own one and own a printer also.
    Yes they maybe one of the best but 36 month contract at 59.99 binding and also a lot of effort to receive the Visa rebate, and you can’t apply that to your bill.
    My first hit on my visa is prorated $ 79.00 for two months and then one almost $ 400.00 for the equipment that was FREE, and also the l08.00 Install fee. so the first month hit is $ 600.00. unreal. We have just had this system a few days but to long to get out of our contract so we will suck it up but probably not recommend them.
    Read More
  19. User Score
    1
    March 14th, 2019 Cherry Hill, NJ
    0 people found this review helpful!
    Completely false advertising and a total ripoff so glad I cancelled when I did cheap equipment too I noticed the door lock they were trying to sell me for $299 was less than $100 at home Depot had service issues the same day
    Read More
  20. User Score
    0
    March 14th, 2019 Knoxville, TN
    0 people found this review helpful!
    My 3 year contract is up in July….my contract states that it will auto renew on a monthly basis unless I notify them that I am cancelling AT LEAST 30 Days in advance. Call yesterday and was first told that they could only put the cancel in 30 days in advance….then 60 days but no more. If I put the cancellation in now – I would have to pay the early cancellation penalty. I told them I didn’t want to cancel early – that I wanted to cancel at the end of my contract. I asked to speak to a supervisor and was told by Dwight that he would get them and that they were on the line. I tried speaking to the supervisor and then was told – “Oh he is on the “other” line”….well I guess I wasn’t speaking to the supervisor. I asked again to speak to a supervisor and file a formal complaint against Dwight for lying. Eventually spoke to a supervisor and was told that I needed to cancel in writing – asked where that was in the contract as Item 1 in the contract stated that I just needed to contact ADT via the phone (and the phone number was listed) at least 30 days before my contract expired. Told them to make the notification of cancellation in my account and make the recording available as I wouldn’t be calling back 30 days before my contract expired. Wish I had never signed up with them.
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
#6
ADT-Monitored-Logo
Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$36.99-$52.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
2,243
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317