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Reviews for ADT | 2019 Home Security Company Reviews
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#6
Reviews for ADT | 2019 Home Security Company Reviews

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,538

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#6
Reviews for ADT | 2019 Home Security Company Reviews

1.1
$27.99-58.99
$99+

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee. If your home has a burglary while your ADT system is set, ADT will give you up to $500 towards your insurance deductible. 

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, a money-back guarantee, and a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service: digital control panel, cameras, video doorbells, smart locks, motion detectors, and more. However, when you look at the customer reviews left for ADT, the good is outweighed by contract and customer service issues. 

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,538 ADT Reviews

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  1. User Score
    0
    August 24th, 2019 Pittsburgh, PA
    5 people found this review helpful!
    Horrible and shady business practices. Actual costs & amounts I should expect to be charged to my credit card was NOT discussed. Neither was the installation fee! I was only told my card would be charged for two months and I’d get a $200 Visa gift card.. I’ve have 3 charges since 7/29/19. Then to cancel service you have to pay 75% of your contract.
    Read More
  2. User Score
    0
    August 24th, 2019
    2 people found this review helpful!
    The worst of the worst. Almost impossible to cancel, and didn’t even bother to check on a disconnected wireless signal for months. These people are pure scum.
    Read More
  3. User Score
    1
    August 24th, 2019 Auburn, AL
    5 people found this review helpful!
    Totally unhappy with customer service period
    I’ve been told wrong information about credit pulls that my credit wouldn’t have a hard hit but few day later there it is a hard hit with multiple points off my credit.
    Not to add more salt to my Wounds they over charge me for installation about 100$ more that was presented to me. I’m infuriated to the point that I wouldn’t mind leaving a bad review every month until I recover my credit again
    Read More
  4. User Score
    1
    August 24th, 2019
    4 people found this review helpful!
    these guys are crooks, right from the day of the install they charged me for items that they didn’t supply thinking that I would not notice, after I counted the equipment that was installed VS what I was billed for I contacted them for a immediate refund, which I got but I was still very upset. Their monitoring cost is higher than most all other companies and even with my ridiculous three year contract they raised it a additional $10 to over $62 a month. Just another pain in the ass their cancellation process is also ridiculous and I have gotten several answers from their representatives on how to go about it , very frustrating to deal with!
    Read More
  5. User Score
    1
    August 22nd, 2019
    3 people found this review helpful!
    Beware of contracts. They will not let you out, even after 2.5 years. Continual transfers as sales associates continue to bully you to stay. Once they accept you’re leaving they continue to bill you and refuse to refund. I will NEVER suggest this company to friends or family. Terrible customer service
    Read More
  6. User Score
    0
    August 22nd, 2019 Spring, TX
    3 people found this review helpful!
    Overpriced.

    Endless hidden fees.

    Pushy and condescending sales group.

    Lengthy contracts.

    Promised one price, contract ended up being another.

    Said price included fire monitoring, it didn’t.

    Promised a ‘large’ discount on home insurance, it was 1 dollar. But it wasn’t a problem with their sales tactic, it was a problem with my insurance.

    In short, what you want doesn’t matter with ADT, you are just a simpleton. They know best and if you disagree they will tell you why their opinion is fact and yours is irrelevant.

    Read More
  7. User Score
    0
    August 21st, 2019
    2 people found this review helpful!
    Poor service!
    Read More
  8. User Score
    10
    August 21st, 2019
    0 people found this review helpful!
    Our technician “Ryan” was professional in every way. He knows ADT and how to make home installation easy for the customer. He answered every question and repeated them as many times as we needed. He was friendly and made us feel comfortable to have him provide the service we requested. Our rating for Ryan is A+. Thank you.
    Read More
  9. User Score
    1
    August 21st, 2019 Spring Hill, TN
    1 people found this review helpful!
    ADT lied in their advertising, it states that you have 6 months to cancel, but I tried to cancel. NO they don’t! I called before the 30 days in fact I called before 7 days to cancel. I realized I was paying $52.99 for the $19.99 package. They would not let me cancel! BEWARE!!! So now I am stuck paying $52.99 for a $19.99 basic package. They have your bank information and take it out monthly, so there is nothing I can do!
    Read More
  10. User Score
    0
    August 21st, 2019 Bowie, MD
    1 people found this review helpful!
    I decided to sell my home and asked if I could suspend my contract until my new home was completed and then I would transfer the service. I was told no and that I had to cancel the service, then start it again. I explained to the rep that my new home was a smart home and asked if ADT would be compatible. The rep said yes. I then find out that it was not. I called and spoke with the corporate office and was told that I would have to pay $1049 for the cancellation if I didn’t have the system installed. Then they threatened to send the bill to collections. So being left with either installing ADT and disconnecting my smart home as well as voiding the warranty, I reluctantly paid the bill. According to their website I would have had to have moved to an area with no service capability at all, but then what’s the difference? By the way, they wanted me to cold call someone anywhere in the country and ask if they would take over my contract.
    Read More
  11. User Score
    0
    August 20th, 2019
    2 people found this review helpful!
    I called ADT as a new potential customer, Aug 20, 2019 at 5:22pm, San Diego, CA time. Representative who answered the phone was very rude, she hung up on me. (RED FLAG!!!) Before she HUNG up on me, this is what transpired: I called. I was answered by an automated system. I followed the prompts. A representative (should I say her name?) answered the phone. She asked, for what reason do I need home surveilance, and if “did something happened?” I answered “I am being gangstalked. Do you know what that is?” I told her “they” came into my home, moved things around inside my home, got into my refrigerator and did things to the food.They also get onto my yard and do bad things. They tore up my American Flag. So, I need home security.” She said she didn’t know what gangstalking is, and she thought I meant hard core gang members. I said, “no,” and I tried to explain what I meant by gangstalking – after all, she did ask if something happened. I asked if she’s ever heard of community gang stalking. Again, she said, “no.” I said, “You’re in the business of home security and you’ve never heard of that?” She got offended. My intention was NOT to offend anyone. I was trying to explain what “gangstalking” is. She said, “Just because I work here, doesn’t mean I know everything and she HUNG UP. So, I called again. I asked to speak with a supervisor. The 2nd person who answered the phone said she would connect me with the manager. She connected me with customer relations (or customer service). I explained what happened, all she said was that “she’s sorry.” She gave me a few quotes as to how much services would cost. So, based on all that: NOPE! I won’t take a chance with ADT! I now wonder if ADT gives false advertisement. Sorry ADT.
    Read More
  12. User Score
    0
    August 20th, 2019 Ocean Springs, MS
    2 people found this review helpful!
    I called ADT and scheduled an appointment for three weeks later. The day of the appointment they were supposed to be here at 8:00 AM. At 10:30 they called and said they were in the wrong state and had my ZIP Code wrong. The other office would be another three hours before arriving. Very high pressure salesman who smelled bad quoted me $7500 for the install. I asked him to leave and after negotiating for another 30 minutes he came down to $1200 and with only 2 cameras and an outdoor light and 4 sensors difference?! Expensive stuff or scam?
    We signed the contract on a tablet that barely worked and he sped through it and left. I received an email contract and immediately noticed the address was completely wrong. 2 hours on phone and I was assured the contract would be redone and sent to me….in a week?!
    Next day I noticed the motion detector on camera not working. Called adt but they couldn’t resolve so the put me on hold for 35 minutes while they called the installation contractor. Disconnected call for some reason. I wait 30 minutes thinking I would get a call back. Nope. Called them back, another 20 minutes, then troubleshooting by contractor and decision to send out tech the next day. While on the phone they once again confirmed I still had the wrong address and if I had an alarm the police would respond to another city.
    Tech no showed, called to check what happened and was told they tried but couldn’t get in touch with the tech or his supervisor. Btw they never tried to call me either, I called them after waiting around all day. Called adt to cancel contract while still within my 3 days. ADT said it’s not their contract and patched me through to contractor answer service. 1 hour 10 minute hold time when someone answers and emails me cancel documentation. Faxed documents that minute by 3 different fax services just in case.
    Next afternoon no word from adt or contractor. Call adt to file a complaint, they tell me corporate takes up to 48 hours before they will call me back to hear my complaint. I then call installation contractor and they deny getting my cancellation notice but say it may take 48 hours to be in the system. I ask to speak to a manager and they inform me there just an answering service and there isn’t anyone to speak too. I call American Express and file a billing dispute. And on, and on, and on. Horrible experience! You have been warned. They suck.
    Read More
  13. User Score
    0
    August 19th, 2019
    3 people found this review helpful!
    I should never get services from ADT , we can to trust this company for over Charge , Not come tru on the account very very very very bad experience I do not recommend to any one to get ADT services
    Read More
  14. User Score
    0
    August 19th, 2019 Wayne, NJ
    3 people found this review helpful!
    I give ZERO Star reviews to ADT period. ADT customer service is the worst I have ever experienced. ADT services are too expensive, when we can get much better security services for very low price. I am pissed off by their services and wanted to switch to some other service and wanted to discontinue their service. ADT provided six months money back guarantee and refund of all installation and monitoring money.
    However when I called ADT at Phone 833-238-8423 and connected to Account Management Department one associate named Jeff from Account Management who gave me the worst horrible terrible customer experience with ADT. This person Jeff was so rude, yelling, screaming and repeating same statement “ This call should be two way. This call should be two way. Don’t down talk to me”. Evan when I was silent and not talking, this person kept on repeating “ Don’t down talk to me. This call should be two way” It’s very unfortunate ADT is having such untrained employees in Account Management department who are rude, ill-mannered, crude, unrefined employees in ADT team.
    He was so rude and abruptly disconnected my phone call. ADT needs to take corrective action on training basic customer service skills. ADT needs to review my phone call with Jeff and take action, if not we as customer will take legal action for allowing such annoying, agitated, rude untrained aggressive employees harass and annoy customers who doesn’t want to get their service at all.
    Again I called back and spoke with an Associate Cynthia, she disconnected the call when I introduced everyone on the call. Never Never Never Never Never I would recommend anyone ADT.
    ZERO stars to ADT.
    I should have even given ZERO star for their worst poor customer service. If ADT doesn’t respond and take action on a rude and unprofessional behavior of this associate from Account Management, as customer I may need to take legal action against ADT.
    ADT associates I spoke to them are abusive, aggressive and rude. ADT needs to train their associates how to communicate and basic customer service skills.
    Read More
  15. User Score
    0
    August 17th, 2019
    2 people found this review helpful!
    Buyer beware. The ADT sales rep presented the “bundled” system and offered no other options. I am a first time security system buyer and the sales rep took advantage of my ignorance. I failed to do my homework and was gullible enough to trust the ADT sales rep. Now I have equipment I don’t need or want. I have made several attempts to contact the sales rep with no response. Local customer service is a ghost. Guess, I’m locked into a contract and service provider I no longer trust!
    Read More
  16. User Score
    0
    August 17th, 2019
    2 people found this review helpful!
    Been with ADT for over 3 years never an issue. Called to add a camera and was told it would be free. The installers came and hooked it up and now I’m getting charged over $300 for it and a touch screen I never got. Customer service are not able to give me a straight answer. Now to do me a favor they wanted only to charge me half. I never agreed to that. Worst customer problem resolution ever.
    Read More
  17. User Score
    0
    August 17th, 2019
    3 people found this review helpful!
    I recently moved and less than a month ago had a guy knocking on my door saying that when I bought my home it came with ADT set up…ok. I got talked into getting the system WITHOUT being told it’s a 3yr contract. I’ve been having non stop issues with the system since they installed it. It keeps shutting off on its own and after 2 weeks of trying to get ahold of the company about it… the guy said he’s never seen a system do that and it’s probably just the updates…… when I tried to just cancel all together since I didn’t want to pay for something that didn’t even work…I got the ring around until finally a manager tells me “it’s your responsibility to read what your signing. You signed so now your locked in. Either keep the contact or pay the 75% cancellation fee”. So now I’m a widow with 4 kids having to pay this ridiculous amount every month for something that doesn’t even work with shitty customer service and no way out fit the next 3yrs…… I’m extremely pissed off. I will be sharing their crappy con business and telling all my friends and family NOT to do business with them. This is ridiculous
    Read More
  18. User Score
    0
    August 15th, 2019 Redmond, OR
    1 people found this review helpful!
    This company sucks. I’m not gonna spend time explaining my experience… I will say that’s it’s very similar to all the other negative reviews. I tried to cancel after 26 days and only then learned that I had only 3 days to cancel! They scam you!
    The install tech told me I had thirty days to cancel! After calling I learned that on page 5 of the contract I signed it said I had three days. This company knows that after three days we wise up and know we’ve been scammed.
    Terrible company. Do not sign up with them!!!
    Read More
  19. User Score
    1
    August 15th, 2019
    1 people found this review helpful!
    Had a tech come out to look at my doorbell ringer as it wasnt recording right.the first thing out the techs mouth was it was my internet and I tryed to explain to him it wasnt cause the prob just started about 2 weeks ago and I’ve had my internet for 3 months so he continued to argue with me about why my camera isnt working
    And never recieved a courtesy call that they will be on there way
    Read More
  20. User Score
    0
    August 14th, 2019
    2 people found this review helpful!
    On top of being expensive, ADT purposely makes the process of cancelling service extremely time-consuming and onerous, and the customer “service” representative was about as rude as I’ve ever experienced once I stated that I would not be using ADT at my new home (I was cancelling service at my old house due to a move). Any company that makes it this difficult to cancel their service clearly offers a terrible service.
    Read More

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Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,538
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,415