Best Home Security Companys

121 Companies 14,965 Real Customer Reviews

#6
ADT-Monitored-Logo

ADT

36-Month Contract, Home Automation, Poor Customer Reviews

Our Score
8.0
User Score
1.2

Or By Phone:  1-(888) 998-5318

Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$36.99-$52.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
2,243

This Review is maintained by Chase Sagum

Review Last Updated: April 15, 2019

  • High monthly monitoring fees: Standard monitoring plans for new customers range from $36.99 to $52.99 per month. This is a bit higher than other leading industry providers. Specifically, their lowest plan is considerably higher than other industry leading providers and their respective lower plans.
  • A long, 36-Month contract: ADT provides the installation and equipment free of charge, but with one major caveat. You’re basically signing a 3 year (36-month) contract. Also it’s important to note that these contracts aren’t too forgiving. Customers are expected to pay what they owe on the contract in the event that they try to cancel early.
  • Video surveillance option: ADT has a video plan option where for $49.99/month, you get the standard home security package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.
  • Customer service complaints: Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, and high cancellation fees. We have received over 1,500 negative reviews here on this website regarding ADT from real customers.
  • Our recommendation: Despite being the industry’s most well-known name and arguably its largest institution, we recommend other more inexpensive and more customer-oriented home security providers. We suggest looking into companies like Frontpoint Security and Protect America.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,243 ADT Reviews

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  1. User Score
    0
    March 12th, 2019
    1 people found this review helpful!
    By far the worst security company around for your home, they should concentrate on protecting businesses, rude customer service rep (Cedric) I cancelled in 2014 they kept taking money out my account, I simply called to have them stop billing me, did not request a refund and Cedric was so rude and disrespectful, it’s my money I can choose to STOP paying, they suck anyway with their outdated equipment . Look at their horrible reviews
    Read More
  2. User Score
    0
    March 12th, 2019
    0 people found this review helpful!
    If any less stars were available I would have choose less.
    Their equipment is garage it doesn’t work. The door bell camera doesnt ring the actual door bell in the home. The panel doesnt make any noise when you enter to tell you yo turn it off so the kids are constantly setting it off. I have been literally fighting with them to set up a service call and they refuse to call me back. I did an on line service request they came back with an answer saying it’s cold out so electronics dont work in the cold. Its warm now and they still dont work.
    Customer service is even worse then their garbage system if you can even imagine that it is possible to go that low but they have found a way.

    Look out if you choose this ridiculous company to outfit your home

    Read More
  3. User Score
    0
    March 12th, 2019 Grand Junction, CO
    0 people found this review helpful!
    Never use them. They triggered 3 false alarms during the time I had them, then when I went to cancel my service because of moving they still wanted to charge me 75% of what my contract had remaining on it. NEVER USE THEM!!!!!!!
    Read More
  4. User Score
    1
    March 12th, 2019 Sherman, TX
    1 people found this review helpful!
    I had the same experience as Karen I have not used them for years and they are still billing me . we don’t even live in that state anymore.. I would never recommend them.
    Read More
  5. User Score
    0
    March 11th, 2019
    3 people found this review helpful!
    The billing is too high. Initially they will give all the promises to get it installed after that ADT or the Defender service will not stay on even a single word they gave during the installation. I have had 10 promises that they did not keep after the installation and cancellation.
    1. The monthly bill they said was $36.99 but after the installation they said since I don’t have a landline I will have to pay $52.99 per month.
    2. Before installation, manager, customer rep and the Technician all spoke with me and promised me some extra things but during the installation they said I need to pay for those items.
    3. During the installation again the technician called the manager and made the promise like they will be covering all the damages like holes etc if I cancel the service, but after the cancellation the defender service called me and said they will not be covering them.
    These are some of the false promises they made me and never kept their words. Never ever go with ADT. If at all you go with ADT it is purely your risk.
    Read More
  6. User Score
    0
    March 9th, 2019 Waynesboro, VA
    1 people found this review helpful!
    My mother purchased ADT and her bill was a lot more than quoted, but that was not as terrible as trying to cancel her service after she died. She passed in October and I sent them her death certificate and went through a lengthy phone conversations answering their service representative questions. Sent them emails and letters with copies of my mother’s death certificates attached for 4 consecutive months with no resolve. I called again and was told I had to contact another company that they are associated wit, so I did and sent them the death certificate. ADT continued to get activate her auto pay on her credit card. Then I cancelled my mother’s credit card, yet ADT persisted and now the mail bills to my mother’s address. I guess I can give bad reviews and do a youtube to warn others. If you are considering the service be prepared for problems.
    Read More
  7. User Score
    0
    March 8th, 2019
    1 people found this review helpful!
    This is amazing; you guys don’t want to cancel my service, I am going to the better business bureau, 22 minutes on the phone, to tell me that I need a password that I have not to use in years, you have my address my social security number, my credit card information? Come on this is the worst ever. Not a simple sorry sir! I was transferred 5 times!!! can you believe this. You suck! UPDATE: I just spoke to a supervisor, I said to her you have all of my private information, the bank, the IRS verify my information differently! She responded, ” we are not the bank nor the IRS, wait for the password in the mail”! I will not tell you about the tactics that the salesperson used to get me to sing a contract for that was my fault for not reading the contract. UNETHICAL COMPANY
    Read More
  8. User Score
    0
    March 8th, 2019
    2 people found this review helpful!
    They can’t get a repairman out to my home for 5 days guess we don’t have a house alarm which I’ll be paying for while I sit here and wait. wow with a young child in my house and break ins in our neighbourhood just around the corner from us this is unbelievable. I would understand 24 to 48hrs for a repair, but for such a large company they should have tech repair at their disposal. Will be posting negative reviews everwhere I can BBB etc… Is there a class action lawsuit against this company for defrauding their customers out of their money and not providing the services paid for. Will look into it, hope others do too.
    Read More
  9. User Score
    0
    March 8th, 2019
    3 people found this review helpful!
    AWFUL DO NOT GET!
    From the beginning they lied about the package I was told I would get my installation fee back it took 3 months to actually get it back and that was only because I had to call and tell them they never gave that back I was charged three different times in one month for service and two other things that they couldn’t even tell me what the charges was for, we recently had to move out of state which we decided to move the service with us come to find out they can’t move our service because THEY don’t serve out of state which does NOT say in contract and they are charging us 1000 plus for termination fees after telling them we are not trying to term we just want to relocate the lady representative said “ well you will have to be forced to early term and pay” I told her that this should have been stated in the contract her response was “ we don’t have to!” So please search for different service like Ring they are much better!
    Read More
  10. User Score
    0
    March 7th, 2019
    1 people found this review helpful!
    Worst customer service and big liars. I signed for 2 year contract. I tried to cancel after two years and 2 months and they charged me for the whole year telling me contract was for 3 years. Liars!
    Read More
  11. User Score
    0
    March 7th, 2019 Victoria, TX
    3 people found this review helpful!
    ADT is the bottom dweller of all security systems. Even where their service is useless like in the country where it would take 45 minutes for any city cop to even get to you. Do you think any robbers are going to wait 45 minutes to start robbing your home? They will have your home cleaned out in minutes. I used to live in the city when I signed up for ADT and had them for 2 yrs. I had to move beyond my control and had a year left on my contract. They absolutely will not let you out of your contract under any circumstances. Any good reputable security company would understand, but that is the reason THIS company gets the bad reviews it gets. Since I have to pay for another year without having not even one of their security monitoring boxes in my home, I still have another year to pay for something I am not using. Easy money for these crooks. So that’s a year of emails each and every day to the CEO on why they are the bottom dwellers of all security companies out there. They are the lowest of the low and I have a enough reasons for a years worth of emails. Like when I did have them and the times my alarms went off at 2 and even 3am and not one single monitor call. This must be the only job where their monitoring company gets to come to work and sleep, because they sure don’t answer alarm calls. Do not believe the few good fake reviews from their own family and friends. Read the real reviews on website that do not support any company. Amazing how many of the same complaints from years and years of reviews. Now they can add me to the list.
    Read More
  12. User Score
    0
    March 6th, 2019
    0 people found this review helpful!
    Very bad customer service. They have a trip charge of 25$. I paid it the first time and in the past 90 days I’ve had to call them another two times about the same camera and same issue. They want to charge me 25$ again. Also the technician that came to fix the camera asked about the money before even looking at the issue. My keypad never works and the cameras are always having issues. I wouldn’t recommend them at all.
    Read More
  13. User Score
    0
    March 5th, 2019 Brooklyn, NY
    0 people found this review helpful!
    They do not stop SPAMMING my email….. The worst company I have ever dealt with in all my tears living! I hate them and will never recommend them.
    Read More
  14. User Score
    0
    March 4th, 2019
    2 people found this review helpful!
    Horrible company. Drains your pockets. I’ve installed this product in my home really for a Ring door bell and now I am stuck with over charges for something I dont even use. Called to lower monthly prices and they would not do it because I am late into my contract, mind you I’ve been calling way since in beginning 2 months of my contract. Stay away!
    Read More
  15. User Score
    0
    March 4th, 2019 Marysville, WA
    2 people found this review helpful!
    Wife wanted a quote for some specific system upgrades (since we have an existing hard wired system). We wanted a bid because after all, there are other systems and equipment out there. If they were competitive I would not mind paying a little more for a established product and service. They refused to give us a bid without a credit or debit card. Apparently they want to charge for total system conversion along with their monthly service, sight unseen. No thanks. I wondered why my neighbor quit working for ADT. With their sales tactics it is no wonder they get one star reviews.
    Read More
  16. User Score
    0
    March 2nd, 2019
    1 people found this review helpful!
    This is perhaps one of the worst site I visit each month. Nothing ever works. I didn’t even get a confirmation number this time, just a cc validated message. Went back in to see if it actually paid the bill and there was nothing to say one way or the other if it was paid or if the auto pay will just start next month. Its confusing and not user friendly. My panel has been fixed once already and is having the same problem. Upon moving I was told I had to start a new contract, I couldn’t transfer my existing contract that only had a few months left on, I was told I had to buy a new one. Only after signing the new contract was I told that I could’ve paid out and released myself but it was “unfortunately too late now”. I’ve only had negative experiences with ADT and look forward to leaving this crooked company for good, well as soon as my FORCED contract is up.
    Read More
  17. User Score
    0
    March 2nd, 2019
    2 people found this review helpful!
    After 3 years of thinking that the alarm key fob ADT gave me for mobile panic alarm I find out from them that I was never connected to their service!!!!! In fact, they tone told me it was ILLEGAL for them to connect me to their remote service!!!! I have been walking around my home with this key fob in my hand believing that if I had an emergency all I had to do was press a button and help would arrive!!! It’s a good thing I never needed it! They gave me a potentially deadly false sense of security which was deceptive trade and negligence on their part!!!! Beware. You are NOT protected! With ADT!!!!!
    Read More
  18. User Score
    1
    March 1st, 2019
    1 people found this review helpful!
    Our ADT alarm hadn’t worked for months and they told us we would have to upgrade to an expensive new system so we cancelled. The representative said they would waive the monthly fees for the period it hadn’t been working, but instead sent a collection agency after my wife. When I called customer service to sort this they were not interested.
    If you need an alarm system, go with a customer-oriented one.
    Read More
  19. User Score
    0
    March 1st, 2019
    1 people found this review helpful!
    ADT has the worst customer service I have ever experienced. I’ve had nothing but issues from day one and the way they would like to rectify the situation is binding you to a new three year contract to replace equipment which has proven to be non functioning. And let’s not forget the two month cancellation fee they are adding on because you can not cancel service if it’s broken they want to come out and make it “right”. I was woken up by a faulty sensor at 4am And it continued to go off until 5 am when I finally pulled it off the wall completely. I have been fined by the city which I was supposed to be reimbursed for never saw that money again and they came out multiple times to replace sensors but were adiment that I could not get a new system because it wasn’t necessary. The experience I had is unreal.
    Read More
  20. User Score
    0
    February 28th, 2019
    5 people found this review helpful!
    I didn’t originally contract with ADT, but they purchased the company which I had contracted with, and I continued with them after that purchase.
    When I sold the house which was monitored by them, I wrote to notify them. I gave them a date at which the service was to end, along with my new address and telephone number (landline) where I could be reached for any closing billing.
    I heard nothing from them for over a year, at which point I was contacted by a collections company who claimed that I failed to pay for the past year’s service.
    Basically, ADT was billing me for a year’s service on a house I no longer owned.
    I had mail forwarded for six months, and received no notice from ADT. The collection company had been provided with my new address and phone number by ADT, which they had obtained from my letter of notice of end of service.
    I have since learned that this a common practise of this company.
    I have no complaint with the actual service they provide – mostly because I had no break-in attempts during their period of service. I have no idea what their actual response is like.
    But this practise of billing for an entire YEAR after they were notified of the end of service is nothing short of theft.
    I find it ironic that a company whose mandate is to protect their clients from theft is, in fact, engaged in it.
    Read More

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#6
ADT-Monitored-Logo
Our Score
8.0
User Score
1.2
Rank this Company

Ratings Breakdown

Price

Monthly Price
$36.99-$52.99

Up-Front Costs

Activation, Install & Equipment
$99

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36 Months

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Index

Quality Index (Below 413 is good)
202

Number of Reviews

User reviews here on BHSC
2,243
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,317