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Reviews for ADT | 2019 Home Security Company Reviews
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Reviews for ADT | 2019 Home Security Company Reviews

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,489

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#6
Reviews for ADT | 2019 Home Security Company Reviews

1.1
$27.99-58.99
$99+

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee. If your home has a burglary while your ADT system is set, ADT will give you up to $500 towards your insurance deductible. 

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, a money-back guarantee, and a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service: digital control panel, cameras, video doorbells, smart locks, motion detectors, and more. However, when you look at the customer reviews left for ADT, the good is outweighed by contract and customer service issues. 

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score
    0
    July 9th, 2019
    3 people found this review helpful!
    They give you runaround on cancellation even after contract is finished . One person tells you one thing ,next time you get another person they tell you something else. We are now July and they are telling us we owe money even though we have sent letters canceling in May and they are telling us we owe for June and July because they didn’t get letter until June 1 and now it is July and after they investigated we did all right but we owe for June and July even after we took equipment out in May.
    Read More
  2. User Score
    0
    July 9th, 2019
    3 people found this review helpful!
    Stay away from ADT, they don’t care about their customers, I had disconnect my service after 12 YEARS with ADT due to a life event and ADT would not waive a early termination fee of $934.88 because I had just signed a new contract for a outside camera, I offered to pay for the camera but was told no, and was told I must pay the $934.88 in order to end my contract with them. I ask did my 12 years with them mean anything. Their reply was we are sorry there is no exceptions. I was told this by Three individuals.
    Again there are better companies out there. Also make sure you read your contracts and remember when talking to these sales Reps make sure when they tell you something you write it on your contract document and both of you initial it. It has to be in writing. Don’t trust any of them.

    Here is my ADT Account: Account Number: 31634367. After being with ADT for over twelve years, I had to close my account with ADT because I had to sale my Home. I ask ADT to wave the termination fee because I had just finished a three contract in December 2018 and had only added a outside camera and I offered to pay for the camera if they would wave the $934.88 termination fee because I would not have a place of my own and had be a GREAT customer for 12 YEARS. Their answer was NO. So please stay away from ADT they don’t reward loyalty . I will be get another home one day but ADT will NOT be someone I would choose for my future alarm need.

    Read More
  3. User Score
    0
    July 9th, 2019 Washington, DC
    2 people found this review helpful!
    After 7 years as a customer, they give you the runaround in trying to cancel. There is also a 30 day period before they cancel, ensuring that you have to pay another month even after you’ve stopped using the system.
    Read More
  4. User Score
    1
    July 9th, 2019 Bloomfield, NJ
    0 people found this review helpful!
    Worst experience of my adult life hands down. Promised the world by Manny, the regional manage for Nutley NJ safe haven and had to fight him tooth and nail every step of the way to get my home secured AND ITS STILL NOT SECURE. His installation guy forgot to do the main ground floor window in front of the house and when I called him three weeks later (when I noticed there was no sensor at all on the most vulnerable window in the house) he basically yelled and screamed at me like I’m a child saying, “you think I’m a magician? I can do magic? I can’t give you free stuff! I already did you a favor by giving you the basement windows so I can’t help you.” He then tried to placate me by saying, “No one is going to break into that window you’re fine!” It’s in my contract that the home be secure in the living room and they still won’t honor it. What’s worse is that he talked me out of securing my dining room windows saying, “trust me no one will ever break into that room cause it’s above a garage.” Meanwhile the identical house next door was broken into in the exact same windows last year but all they care about is skimping on the little cheap $5 plastic sensors. He also said, “you don’t need back windows, basement windows or garage door, trust me. No one will break in there.” My dad asked me why the heck I let this guy rip me off so bad. When my wife heard how ripped off I got and how insecure our new home is she told me either call him back and get the whole house covered or she’s moving out. When I called him back he was rude and even hung up on me! I texted him asking if he actually just hung up on me and he ignored my texts. After fighting and arguing for a week and threatening to cancel service he gave me the 3 basement window sensors in boxes but refused everything else. Then a couple weeks later I noticed the installation guy missed my main windows in the living room! When I called he picked up he was already angry to hear from me and made me feel like I was bothering him. He said, “why are you even calling me three months later?” It has been exactly 32 days since he banged on my door and pressured me into ADT service. NOT THREE MONTHS. He insisted it’s been three months. He also lied and said, “I already gave you 17 sensors I can’t give you more.” He only gave me 8. I tried to explain it’s not 17 but he insisted it’s 17. They don’t care about your families safety only your cash. They’ll do everything they can to whittle the service down to bare bones and make you feel like trash for trying to get all the windows and doors covered to actually be a functional security system. When I called his office they put me on a half hour hold then hang up on me. I called ADT about 5 times about the front windows (that are guaranteed in the contract!) and they said they’d get back to me and never did. I called about locational services I read about on line (system disabling when you’re within a mile from home) they said there’s no such thing. They don’t even know their own tech. Now a month later my house isn’t secure and my wife is furious with me for signing a $2,000 contract when all she wanted was the Google Nest home security system for $200. I tried to cancel 3 weeks in and they said I’d have to pay $1500 (75% of what’s left in the brand new contract). I should have listened to my wife and got the Nest or similar WiFi system for $200. What an idiot I was to let this door to door scam artist into my home. They made me feel like an idiot, messed up my relationship with my family, lied to me about my service, denied full coverage as contractually agreed to and treated me like garbage every step of the way. I don’t think In my whole life I’ve ever felt so angry, frustrated and duped by any other company. If I could go on TV about this I would do anything to tell the world what a scam and a nightmare this company is. I feel like making a documentary about this nightmare company. I wish I NEVER EVER MET MANNY AT ADT. I have no one to turn to and everyone there treats me like I’m an annoyance. Even though I am paying them $2,000 I’m somehow the problem. Somehow he did me a favor when I signed a three year contract for some crappy little plastic Chinese made sensors for 2k. Somehow I am bothering them by being their customer and I never even got what they promised me in their own contract. What a horrible horrible nightmare. I’ll spend the rest of my days tweeting, blogging and sharing my nightmare. I’ll never stop warning the world about the sham that is ADT and Safe Haven.
    Read More
  5. User Score
    0
    July 8th, 2019
    1 people found this review helpful!
    I wanted adt to come out to put in two more sensors. Wasted my whole day waited for tech to come out. He came at 9 pm at night and brought the wrong part. SOOOOO i had to reschedule and today they called and cancelled cause the tech called in sick. They had NO ONE else to co come out. I wish i had NEVER used adt……
    Read More
  6. User Score
    0
    July 6th, 2019 Silver Spring, MD
    1 people found this review helpful!
    The 3 year contract is a bigger deal than you might imagine. Regardless of how poor their service is, you can’t escape. When they set up your system wrong and tell you they will fix it right away but don’t show up, you can’t escape. When you have to call them to get them to come out again, and then they set it up wrong a second time, you can’t escape. Then, when you call to complain, and they say your contract is with a local company called Defenders, and they transfer you to them only to have them lie about a supervisor having gone home for the day and then “oh actually one just walked in”, you can’t escape. Then when they create an official case to look into the issue and will certainly call you back in 72 business hours (which of course they don’t, 1 full week later), you can’t escape. In fact, when you call in to ask for a supervisor, and they tell you that all supervisors are too busy to come to the phone but one will certainly call you back in 48hours (which, of course they don’t), you can’t escape.

    So, maybe you get lucky. Maybe everything runs smoothly. But are you willing to risk the $1700 that it will cost to get out of your contract? I was too excited to get a security system to think about this. I thought the fancy cameras and app would make up for it. I was wrong. You don’t have to make my mistake.

    Read More
  7. User Score
    0
    July 2nd, 2019 Lawton, MI
    3 people found this review helpful!
    Below is the message I left on ADT’s facebook page. ANYONE reading my review: do not use ADT!
    I have never been CHEATED, ENTRAPPED, TREATED in the way you are treating me and my family. We signed up a year ago. We explicitly and multiple times asked what happens if we must relocate ABROAD due to JOB transfer. We were told that if ADT cannot provide services at our new location (like moving abroad), we will not be held to the early termination fee and penalties. NOW that my husband got a contract (copy was submitted), the company first tried to tell us that the no-penalty rule applies only to the military. When I pointed out that “military only” was NEVER mentioned, the story changed to one of the MOST INSANE arguments: that it is my husband’s contract and not mine, and since I signed up for ADT, we are still in breach of contract (never mind NO ONE mentioned to me that my husband should be on the account and not me – we are MARRIED!!!). When I offered to keep services at our new home, I was told that ADT does not service Germany. SO… your company is telling me that you cannot provide services that you demand I pay for?!?!?!? I am not talking morality here. I am talking FRAUD. You are a terrible company! You do not care about your clients. Your logic is insane: my husband gets the transfer, but I am liable because I do not have a job in our new location?!!! You sent me on a calling chase, resulting me in speaking to nearly 10 different people in various departments over the course of 50 minutes. Your lack of logic and consideration for people is disappointing and enraging. Not to mention that your logic is entrapment of clients and fraud (yes, I am mentioning the word again). I hope to make sure no other family falls for your deception. Rest assured I will continue fighting.
    Read More
  8. User Score
    1
    July 2nd, 2019 Morganville, NJ
    3 people found this review helpful!
    I had my old ADT system upgraded last week. The upgrade included three wireless security cameras. The picture quality of these cameras is horrid. Pixelation, unfocused, and the inability to clearly see faces. One service tech said it was due to a poor wireless signal. This is simply not true as I own a wireless Nest camera which uses the same wireless system and the Nest provides a crystal clear picture. The lead tech for my area told me to just return the cameras if I wasn’t happy with the quality. I called up ADT customer service today to see what they could do. The representative was totally dismissive. Again I was told that my only option was to have the cameras removed. ADT outright refused to lower my monitoring cost for the inferior cameras. They also refused to provide me with a better camera when one comes out unless I paid for the new cameras. My wireless is fine, the ADT cameras are pitiful. After being an ADT customer for almost thirty years I am seriously considering having the entire system removed and going to a different security company. Nothing but rudeness, dismissiveness, and a run around from the technical, sales and customer support departments. This is unacceptable for a company with over 140 years in the business.
    Read More
  9. User Score
    0
    July 1st, 2019 Laveen, AZ
    5 people found this review helpful!
    I have been a customer since 2016 until recently and I have to say ADT has been very slacking in their service. One time I received call that the alarm of my house sounded off when I was away. The representative actually told me that he tried to call the police but could not get a hold and told me the continue to call the police until someone pick up. Why do I have to pay you big buck each month so that I have to call the police myself?!!!

    A few year until recently, I noticed a slight increase in my bill of $6. The sale person set up the system for me promised me that the bill will never increase. I called and they were able to reduce it. The fact that they increased it then reduce it back when being called is sketchy business practice. Does that mean if I didn’t make the call my bill might go up again in a couple months/years?

    Fast forward until a couple months from now, I changed to another security service. In a way to persuade me to stay, they said they can lower my bill to 29.99 per month from 57.73. This means I was overcharged so much for the entire time I stayed with them? Super Sketchy.

    Now about the cancellation part, I called to cancel on 5/14. They said there is a 30 days cancellation policy so I’m still being charged for the month of June, but they charged the wrong amount. So I called 2 more times and was ensured that the credit amount will be refunded back to my credit card. I waited and waited and nothing came, so I call again for the fourth times. The two ladies account manager and billing department (Whitney) were actually able to help me understand the billing part and explained that they have to initiate a Refund Request (they promised to send me a check this time), which the previous 3 representatives never did. They also helped remove the Autopay from my account so that I don’t get auto-charged again in the future months since my service is already cancelled, another thing the other representatives never did. Dysfunctional business process!!! How many time a customer needs to call to get a simple request done?!!! Now that I’m gone, I will never go back. I will also advise all the people I know to never deal any business with ADT.

    Read More
  10. User Score
    0
    July 1st, 2019 Mahwah, NJ
    2 people found this review helpful!
    If there is a negative number for this review I will give it today. Worst customer service EVER!!! Took me 2 days to get to the right person to just get a service. Are you kidding me. Now they took my deposit and I have to wait for 5 days to get my refund. Too many choices out there.
    Read More
  11. User Score
    2
    July 1st, 2019 Excelsior Springs, MO
    3 people found this review helpful!
    we paid the last bill and had no luck talking with the Billing Dept; now we recd a collection letter for $62.05! this was already paid and now we have to have it taken off our credit report; bad business
    Read More
  12. User Score
    0
    June 30th, 2019
    2 people found this review helpful!
    I had ADT installed over 5 years ago I used it for less than 2 years and I cancelled it. Customer service asked me if I would like to keep it open for $4.95 a month in case I change my mind or decide to rent the house out which I almost did. My bank statements showed a $5 fee each month for some time and then I noticed 2 years ago they’d started charging me $56.95 a month again! And I do realize this is a lot my fault for not checking my bank statements, but I called and told them what they had been doing and that I needed a refund and they agreed. I told them just to completely stop my account and close it. As of last month they are still taking out $56.95 a month and I have not used their equipment I’ve not used anything and they know that. AT&T did this to me to the tune of around $10,000. I am so upset and I don’t have time to fight these stupid battles I’m fighting for my life right now with cancer. I’m on a fixed income and I’m trying to pay my way back and forth to Houston from Oklahoma to MD Anderson hospital and it’s ridiculous have to deal with this crap. And if I had the money back that they owed me it would make these trips a little bit less painful financially. Actually it would help a lot. What to do?
    Read More
  13. User Score
    5
    June 29th, 2019 Blountville, TN
    1 people found this review helpful!
    I HAVE BEEN TRYING FRO SEVERAL MONTHS TO CANCEL MY SERVICE AND EACH TIME THEY ADD A NEW WRINKLE OR ROAD BLOCK. I WOULD SOON HAVE BEEN BURGLARIZED AS TO EVER HAVE TO DEAL WITH THJIS COMPANY AGAIN
    Read More
  14. User Score
    0
    June 26th, 2019 Warren, OH
    4 people found this review helpful!
    Relentless illegal marketing from this company. They don’t care about no-call lists. They keep sending people to our door, uninvited. Given how much they’re spending trying to get our business (it will never happen), I’m sure the service itself is either overpriced, worthless or both.
    Read More
  15. User Score
    0
    June 26th, 2019
    2 people found this review helpful!
    We had ADT security installed in our home but last year had a break-in. Turns out the alarm on that window was not working. I called ADT to replace the damaged screen and found out several screens were not working.

    You can imagine how upset I was to find out my home was not protected (even though I was paying my monthly ADT bill).

    So I cancelled the service.

    The young man who originally sold me ADT told me not to worry, he would take care of ending the contract. But he never did and I continued to be billed.

    I would call him and remind him to take care of it but he never did. So I called the main ADT number and was told it would be taken care of, but it never was.

    Recently, I received a letter from a collection agency for close to $1000!

    Again, I called ADT and was told someone would call me. No one ever did.

    Today, I called ADT again and was told there is nothing they can do because the bill has already been sent to collections.

    Excuse me? I was let down AT EVERY STEP OF THE WAY by ADT. I would never recommend this company to anyone. They really just don’t care.

    Read More
  16. User Score
    0
    June 25th, 2019
    4 people found this review helpful!
    ADT
    Do not use this company. They lie about rates. Charge for services you don’t order. Take money out of bank accounts without permission. They are thieves. They promis rebates and don’t follow thru.
    Read More
  17. User Score
    0
    June 25th, 2019
    3 people found this review helpful!
    Someone trespassed in my driveway
    I have three cameras and they only record for 30 seconds a clip
    So the guy walks in my yard then after 30 seconds the camera stops recording and doesn’t start recording until the guy is gone.
    I call and ask why one person lied and said my cameras can record longer
    The next person put me on hold and never picked up the phone again after I called back and ask why did the person just lie to me and didn’t send me information on how to make the cameras record longer
    A persons life and property is worth more than 30 secs
    It’s sad but the people at ADT don’t care they put you on hold and wait for you to hang up
    I’m looking for another service please help

    Stay far way from this service

    Read More
  18. User Score
    3
    June 25th, 2019 Cornelius, NC
    5 people found this review helpful!
    I have been a customer of ADT for 20 years. I have a windows sensor that began to fail simply due to settling of the house. I called to get it serviced and ADT stated that I could add an additional service contract to my monthly bill for an additional $32.00 per month and then it would cost me an additional $80.00 for the technician to come out and move the sensor closer to the window. Or, I could pay $94.00 for the first 30 minutes and an additional $34.00 dollars per 15 minutes that the technician was on-site. So, I could spend a couple hundred dollars for the technician to move my sensor closer to the window, or replace it, or I could upgrade my system for less money but sign up for another contract. ADT doesn’t care about their customers. You are just a number to them and once they have you, they don’t care to provide support to you any longer.
    Read More
  19. User Score
    0
    June 24th, 2019
    4 people found this review helpful!
    I ordered 4 cameras with audio and night vision to be monitored by ADT. Spoke with customer service who said their would be a $100 installation fee. The technicians came by to installed all cameras and said I would be getting to burglar alarm key pad for free. So he installed it and left. Got home to read the paperwork and ADT installed 4 indoor cameras without audio which will not be monitored by ADT (after talking to someone else in customer service) just the door. I told customer service that is not the door I needed monitored, it’s the cameras.. This is absurd and having ADT pick up all their equipment.
    Read More
  20. User Score
    0
    June 24th, 2019
    1 people found this review helpful!
    ADT pulse doesn’t work. Then, they Don’t have any customer support to call back to help resolve the issues.
    Read More

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Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,489
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396