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#6
ADT-Monitored-Logo

ADT

36-Month Contract, Home Automation, Poor Customer Reviews

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$28.99+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,398

This Review is maintained by Chase Sagum

Review Last Updated: July 10, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#6
ADT-Monitored-Logo

1.1
$28.99+
$99

Pros

Video Surveillance Option

ADT has a video plan option where for $49.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if a burglary occurs while your system is armed.”

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $28.99 for their traditional package. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unike other home security companies, like Protect America, ADT does not disclose how much their monitoring packages are. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


ADT Home Security Packages

Traditional

  • Uses a cellular connection for monitoring / alarm
  • Backup battery
  • Digital panel
  • Wireless keychain remote
  • Door and window motion detector
  • Window and yard sign

Control

  • All equipment from the ‘Traditional’ package
  • Ability to connect to the ADT mobile app
  • Z-Wave technology

Video

  • All equipment from ‘Control’ package
  • Indoor camera
  • Outdoor camera

Possible Add-Ons

  • Carbon monoxide detectors
  • Emergency alert button
  • Flood Sensors
  • Smoke detectors
  • Video Doorbell Camera
  • ADT Go – to keep track of your family member’s locations. Includes 24/7 roadside assistance and vehicle crash detection.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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2,398 ADT Reviews

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  1. User Score
    1
    May 8th, 2019
    3 people found this review helpful!
    I call for a price check and they get my info. The representative gives me the manager and she asks for my last 4 digits of my social for the file. She did not tell me it was a credit check and I told her numerous of times I was in the middle of buying a house and just PRICE CHECKING!!!
    Read More
  2. User Score
    0
    May 8th, 2019
    2 people found this review helpful!
    be careful with them, really!! They never called me when my line was put down so it was never monitored, besides that the cancelation process is still a nightmare with them.They are still charging even after the services are cut off.
    Manager called Paul (didnt want to give lastname) at Montreal is a total scam, he is a layer giving dates of installations that never happen and the cancellation proces has been the most awful experience I have had in all my life.They are also expensive, service is horrible in all senses.
    Read More
  3. User Score
    2
    May 8th, 2019 Huntsville, AL
    2 people found this review helpful!
    Their technicians are so Rude and disrespectful. Their technician should not be in service. They don’t know how to take care of their customer. They are annoying May because they make a lot of money these technician did not think the money they earned were come from customers. I have bad experienced with technician. Two different technician almost the same bad attitude.
    Read More
  4. User Score
    0
    May 7th, 2019
    3 people found this review helpful!
    Horrible service, horrible people. Horrible managers. They never call you back. They just take money out of your account when they aren’t suppose to. And instead of giving it back they issue a credit on your account which should be fraud. I’m set up to bill every three months but they keep continuing to take the money out monthly and they won’t give me my money back. They just keep issuing me credits. I can’t ever get a manager and I can’t ever get a manager to call me back. Worse part is I’m stuck in a contract for two years. Can’t wait to switch to a better company.

    Worst alarm system ever!!!!!

    Read More
  5. User Score
    1
    May 7th, 2019
    1 people found this review helpful!
    I had the worse customer service ever when I called last week,I didn’t cancel my service at all been canceled by ADT
    The reason I called them last week that my ADT keypad was peeping for a month and keeps showing numbers and fire check I wasn’t sure what was going on with it.,three of my fire alarm working with new batteries,and I called and hoped that someone can tell me what to do since I still have the ADT keypad and I was a client with the service since 2012,the technician she was very rude to me and she was very aggressive and disrespectful and she was rude saying I have no reason or right to call to ask why my ADT keypad peeping,I wanted to renew my service that ended in 2018 without my knowledge, since that aggressive response I won’t at all, i had respected her and appreciate the service the call that I made to ADT brought my tears.
    Read More
  6. User Score
    0
    May 6th, 2019
    3 people found this review helpful!
    Please stay away from ADT. They are the worst. I had to move for work and I had called to ask for options and specifically mentioned not to cancel until I sell my house but without telling me and confirming with me they canceled and send it for collection. I had my buyer ready to pick up my rest of the contract but they wanted them to take another 3 years of contract instead of taking remaining on my contract. They played hard ball with me and I had to pay almost 1000 dollars. Absolutely worst customer service. I would highly recommend people to stay away from this company. Don’t sign any contract with them.
    Read More
  7. User Score
    0
    May 6th, 2019
    1 people found this review helpful!
    All the reps I spoke to stated the monitoring service was 27.99. The installer put up the keypad then tried to pitch me the service for $52.99 because I didn’t have a landline. I no longer wanted the service and a hole is left in my wall. The installer claimed the company will patch the hole. Customer service ask for 3 estimates. I sent the estimates along with pictures. They have not got back to me. Their bait and switch is horrible. A major corporation leaving holes in the walls of people homes, they really should pay.
    Read More
  8. User Score
    0
    May 5th, 2019
    3 people found this review helpful!
    Terrible treatment by customer service. I feel like a victim. Promised 4 gift cards and may receive three for paying for something I should have not had to pay for. I feel like the crooks already came in my home and I have an alarm and feel robbed. Installers will convince and tell you misinformation and bullied. Awful
    Read More
  9. User Score
    0
    May 5th, 2019 San Antonio, TX
    1 people found this review helpful!
    I do not recommend!!! They offer so many specials initially but once you sign the contract they charge your credit card for everything they said they were giving you without asking you or letting you know! When calling to resolve the issue they act like they don’t know what’s going on they promise to fix it but they never do. Cancelling was extremely difficult! Just a horrible experience with them.
    Read More
  10. User Score
    0
    May 3rd, 2019
    1 people found this review helpful!
    I had a service visit scheduled for 7:00 AM on 5/7. Technician never showed up. I called and I was told the scheduled time was actually between 8AM-5PM. I told them that it was un acceptable when I have an Email stating 7:00-8:00 AM. Then I was told they could send a technician at 12:30 PM. I told them that I would be there at that time. At 11:55 AM I get a call saying there is a technician at my house. Unbelievable. I told them that could be there at 12:30 PM at the agreed upon time. The customer service person said ok. At 12:30 PM no one shows up. I called and they said no one would be coming and no other technician has the time to come out to my house. I asked to cancel my service. There are too many good security companies available now to have to deal with poor customer service. ADT used to have good customer service but it is definitely not a priority now. I’ve always paid my service up a year in advance and feel terrible that this is the way I was treated. I hope this helps someone that could be considering ADT as their security company.
    Read More
  11. User Score
    0
    April 30th, 2019 Jackson, MS
    2 people found this review helpful!
    The previous owners had ADT and I chose another company. So, I have to listen to a clicking noise the system makes all day until their cancellation date. They have long contracts and you get stuck in them – and sometimes other people like me get stuck! I have been listening to this noise for a month! I have to temporarily disarm the system every time it does it which customer service instructed me on. It does it at 4:30 a.m! Customer service is rude and confused about policies. I just want the system removed from my home. It is an older system with holes and wires going through my wall and they will not remove it. I shopped around and chose another alarm company. I would not recommend ADT to my enemy!
    Read More
  12. User Score
    2
    April 29th, 2019
    2 people found this review helpful!
    Do Not sign up with this company. First of all it is a automatic 3 year contract that you only have 3 days to decide if you would like their services.
    *They have several different distributors that you have to deal with. Making it difficult to resolve any complaints. I just spent 2 hours on the phone going back and forth with ADT and their distributor. Trying to resolve some billing issues.
    *The equipment is outrageously priced. They charge 70$ for a lighting product when you can purchase the same thing for 30$ at Staples.
    *I have had a couple active alarms and have not received a phone call yet.

    I suggest you invest in purchasing your own equipment to protect your home.

    Read More
  13. User Score
    2
    April 29th, 2019
    5 people found this review helpful!
    I just found out my phone line wasn’t even connected to my system. I found out just by coincidence. I called for something else but also asked if they can test my signals. The technician tells me I wasn’t connected. I was paying almost $50 for nothing for years.
    Read More
  14. User Score
    0
    April 27th, 2019 Seattle, WA
    4 people found this review helpful!
    ADT appears to view subscribing to their service as a lifetime commitment! It is easy to pay them, very difficult to stop the service. I found no way to cancel the service online, and was referred to a phone number. On the call, the ADT rep simply would NOT agree to cancel my service. I said “I no longer want this, I wish to stop paying” and the guy – clearly with instructions from the company – would change the subject. I finally stopped payment from my checking account, at which point ADT went to a collection agency. I have no paid them in full, but will NEVER work with them again. Choose another company. Corporations that do not treat their customers as individuals who may wish to purchase their services (or not) should not be rewarded with new customers.
    Read More
  15. User Score
    0
    April 26th, 2019
    1 people found this review helpful!
    Not only has the company been taking money out of our account, even after we asked for the services to be discontinued, they were taking double payments out of our bank account. This dates back as far as 2013. I have been calling them to have the money refunded but keep getting different answers, and whenever asked to verify my passcode, apparently there are two different ones. I am not sure how they can double bill the same customer by using the same address. I am still waiting for my money to be refunded. This is the worst customer service I have ever encountered. The managers are always busy and can never take your call, and the CSR’s have a different story/excuse whenever I call.
    Read More
  16. User Score
    0
    April 25th, 2019
    0 people found this review helpful!
    ITS easy to hire their but to difficult to cancel the service ,They give hard times
    Read More
  17. User Score
    0
    April 25th, 2019
    1 people found this review helpful!
    The only people robbing people is ADT. I have been charged 4 times in a week of having this service. I have half of my equipment and no one can give me an answer of when it will be in. I’ve called 4 times for canceling and have been put on hold for 40 plus minutes each time. Can’t get a call back to save my life. Highly recommend anyone and everyone to avoid this rip off company.
    Read More
  18. User Score
    0
    April 24th, 2019
    1 people found this review helpful!
    I received a flier in the mail for a great deal for home security through ADT. They smooth talked me through the process of signing up by offering me a ton of freebies. I set up an appointment for a representative to visit my home to tell me about plan options and set up the system if I wanted to proceed. The next day the rep showed up and immediatly began installing a system in my home. I asked him to wait a second and asked about plan options. The rep started talking quickly about plans while he was removing my old key pad and installing a new one by the front door. I continued to say stop and he did not. He began telling me a story about his girlfriend and her kids. It was total manipulation and I fell for it. I ended up signing up for service and paid the $500 instillation fee that he told me about after installing the system. He also said the ADT would refund the $500 if I asked for one. The next day I tried to arm my home before I left for work and the system wouldn’t arm because of a window sensor that was installed incorrectly. I called ADT and spoke to a rude representative that asked me why I would want to cancel my service if the system was installed, and why would I let someone into my home to install a system I did not want. She also laughed at me when I told her about the refund for the instillation fee. Then she informed me the only way to cancel service was to search through 8 emails sent to me and find the one with an attachment that said cancellation of contract. I only had three days to cancel it so I’d better hurry she said and laughed. Fortunately I jumped through all of the hoops a cancelled the service. Please beware of this scam.
    Read More
  19. User Score
    0
    April 24th, 2019 Cypress, TX
    2 people found this review helpful!
    I just spent 1:15 minutes on phone with them to transfer one apartment to another.It seems there has been a policy change 11 months ago regarding transferring from apartment to apartment. They will not remove equipment from my old apartment and my ex landlord is not happy. To move to another apartment there is now a wireless system that you “own”. This cost me another $120 to just get the equipment and now I have to start my contract for 36 months again after I have paid for a year at old apartment. Been using ADT for years and you gave them old address than gave them new address and everything was fine. They have changed all of this now. The customer service representative did the best he could but the one who transferred me said “I wish this was a home transfer”, so even reps know this is messed up. I have equipment to take with me wherever I move. But I have an idea that the policy will change again. DO NOT SIGN WITH THEM. GO WITH COMCAST – never have had one problem with them.
    Read More
  20. User Score
    0
    April 24th, 2019 Mundelein, IL
    4 people found this review helpful!
    They came to our home to give us a quote for equipment and monthly charges, but it turned into them harassing us and blaming us for wasting their time because we wouldn’t commit in that moment. We were very explicit about the fact we were just wanting a quote and would not be committing until we collected from other vendors too. It was like having a car salesman in your home who wouldn’t take no for an answer but then started saying that you were misleading them and preventing other customers from getting protection. We repeated thanked them for the quote and told them we were done and would follow-up with them later but eventually I had to tell the technician to take his managers off speaker phone or I would hang it up myself and if he would please leave our home.
    I called their customer service right after to explain my experience and they said they would escalate. They also assured me that I would receive a follow-up call about the matter which did not happen. My advice to you – do not let them into your home! One of the worst customer service experiences I have ever had and in my own home. There are lots of other options out there so do the work and research before you go with them, but we certainly didn’t.
    Read More

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Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$28.99+

Install & Equipment Fee

$99

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,398
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378