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ADT-Monitored-Logo

ADT

ADT offers home security monitoring with a 36-Month Contract. High pricing. Read customer reviews here.

Our Score
8.0
User Score
1.1
Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,483

This Review is maintained by Chase Sagum

Review Last Updated: September 13, 2019

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.9
$34.95-59.99
$199-499

#6
ADT-Monitored-Logo

1.1
$27.99-58.99
$99+

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you’ll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home’s smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company’s website, ADT offers a theft protection guarantee that lets you “get up to $500 of your insurance deductible covered if a burglary occurs while your system is armed.”

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it’s difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, and a money-back guarantee as well as a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service including cameras, video doorbells, motion detectors/motion sensors, a digital control panel, smart locks, and other monitoring service equipment. Unfortunately, the bad seems to outweigh the good when it comes to ADT security systems.

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from “Traditional” package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from “Control” package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

  ADT Protect America Frontpoint Vivint
Basic Home Security Monitoring $27.99 - $52.99 $19.99 - $39.99 $34.99 $29.99
Home Automation Monitoring $52.99 $41.99 $44.99 - $49.99 $39.99
Video Home Security Monitoring $58.99 $24.99 - $49.99 $49.99 $49.99
Equipment Upfront Yes; Price Undisclosed $0 $69 - $833 $500 - $1800
Financing* Unknown Available No $12 - $30/mo
Contract 3-year 3-year 3-year 5-year
Installation Professional; $99 DIY DIY Professional; $50-200
Available 40 U.S. States All U.S. States 50 U.S. States + Canada 50 U.S. States + Canada

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  1. User Score
    0
    June 18th, 2019 San Jose, CA
    6 people found this review helpful!
    ADT is the WORST system ever. It is useless. The customer service is terrible as well. They will lure you into a lengthy contract because they knew their system sucks. When you call in to cancel they will sweet talk you to prolonging your contract—DON’T. They will also make it very difficult for you to cancel. Just buy RING or other alarm system and pay nothing or 10$ monthly for professional monitoring.
    Read More
  2. User Score
    0
    June 18th, 2019
    3 people found this review helpful!
    The sales rep on the phone told me something completely different than when the “security advisor” that showed up told me and he stayed here 4 hours trying to force me to buy his services and refused to give me what I asked for initially even having the advertisement I got in the mail in my hand which he read and then the email that I had gotten…. After 4 hours of not talking “NO” for an answer he gets on the phone with his “boss” and proceeds to talk so badly about us to his “boss” that I almost cried…. He made sure we knew he drove one and a half hours to get to my home just to waste his time and gas that he would NOT get back….I should’ve called the cops but didn’t think of That so I called my father and he came over and the guy still hadn’t left when my father left…. They say it’s NO pressure but by all means they will put every ounce of issue they can on YOU to force you to feel so bad that you get their services to the point her lied to me on so many levels when saying it was a 3 day money back her could call his “boss” to extend that policy but he wasn’t allowed to and tried to make me pay $507/month plus $58.99/month for 4 months then $58.99/month after THAT for equipment I never asked for or wanted…. At this point there’s no way I would tell any woman to meet with any ADT person ALONE…. DON’T DO IT….
    Read More
  3. User Score
    0
    June 18th, 2019 Clarksville, TN
    4 people found this review helpful!
    I had ADT at an address for 2 years. When I moved to a new address, they modified my contract to make it 3 additional years instead of finishing out 1. $800 fee to cancel at this point.
    Read More
  4. User Score
    0
    June 18th, 2019 Philadelphia, PA
    3 people found this review helpful!
    I’m writing the review I’m very unhappy with ADT at this point, I just got this installed at my house and last night the system had gone off. Because the didn’t hook the door sensor up right. So my family was thinking someone had came in the back door. Not only didn’t ADT not call to make sure everything was okay the never ever set the cops, I had to call 911. They told me because I entered the code the assume everything was okay. What since does that make what if someone had a gun to my head and I had to enter my code to save my family life? how would they know I was okay if they didn’t call??? Now there telling me that can’t come out until tomorrow to fix the problems so I have to have that sensor on bypass. I’m completely not happy with ADT; and nor do I feel safe with this company at this point. If I wasn’t in the contract I would be so done with them very unhappy with this company and upset that I put my family with them and we don’t feel safe.
    Read More
  5. User Score
    0
    June 18th, 2019
    2 people found this review helpful!
    I have had the unfortunate experience with dealing with your customer service staff when looking for a company to provide security services. In many cases I was quoted 3-4 different rates for the same service with the same company??? Also some of your reps are rude especially when I requested to speak with someone specifically. Also I was addressed unprofessionally, customers should be addressed by the last name, I’m a customer not a friend so why I’m I addressed by my first name?? For these reasons I’m looking diligently for another company to provide the services I need.
    Read More
  6. User Score
    0
    June 17th, 2019
    1 people found this review helpful!
    Worst company ever! Lied about services provided. Purchased equipment because I was led I would get smaller contract… had a concern and told me maintenance was included and just saw where a bill was added that they “mistakenly” added! Cheers; thieves, liars; professional con artists….do not subscribe….. furthermore; my own insurance company is in partnership with them which is where I got my lead. Screw them too! USAA if ur curious…. 70 bucks a month as well if u want to use the equipment u paid for !
    Read More
  7. User Score
    0
    June 17th, 2019
    0 people found this review helpful!
    Bad Company with customer service! Just first time call in as a new customer but they transfer around & the register for new service never done! What happened if later on your get problem with your services & how they treat you ??? (called in at 5:24 pm on 06/17/2019)
    Read More
  8. User Score
    0
    June 17th, 2019 Tampa, FL
    1 people found this review helpful!
    We were paying for just home monitoring & they kept charging extra, which we assumed was for all the new modern technology we didn’t have.So when we called to cancel there service, they lowered our bill because we felt that it was to much to pay for just in home monitoring. They did not tell us that we had to keep the service for x amount of months, it was all recorded when they lowered it so I told them to find the recording where they stated that & that,was agreed to, which they never have.. They went & auto debited our account for the amount they say we owed. Fortunately the bank caught it & got our money back from them, now they are turning it into collections, which we are both on social security & don’t have it pay them. We were with them for over 10 years & thought they were a good company, but will never trust them again or give them authorization to debt our account. Oh, & they used another account # to debt our account when they did that.
    Read More
  9. User Score
    2
    June 17th, 2019
    2 people found this review helpful!
    Oh my. No wonder I’m having such a problem. ADT has a hx. We need to get a class action suit started. My complaint, I tried to cancel I have another service now. I informed several reps of need for cancellation . But ADT is now holding me accountable because I didn’t hold for 15 min for a particular person I needed to talk with. So they want to back charge me for monitoring when ADT was not actually monitoring me another company was. Sounds fishy to me.
    Read More
  10. User Score
    0
    June 15th, 2019
    1 people found this review helpful!
    They lie about everything, try to con you out of money you don’t owe, and I had my name forged on a paper I never laid eyes on.
    Read More
  11. User Score
    0
    June 14th, 2019
    2 people found this review helpful!
    Criminal organization that should be put under the jail. Worthless excuse for service. Pproduct is garbage.
    Read More
  12. User Score
    0
    June 13th, 2019 Cumming, GA
    7 people found this review helpful!
    This company has a classic bait and switch business model. When we called ADT to have a system installed they sent their authorized representative Defenders to install our system.
    We wanted to protect two homes and an outbuilding on the same property. We were originally told that this would require two systems with a separate panel for both houses. The outbuilding was to be part of one house’s system. After 4 days (not exaggerating) it was determined that the outbuilding was too far from either house and so it needed its own system for protection. We agreed to the additional cost and the third panel was installed.
    From the first conversation when we scheduled the installation we were assured my account would be consolidated for billing purposes regardless of the number of physical locations on my property or the number of addresses covered under the account. I also was assured that a manual billing was possible and the only thing they would hit my charge account for was the original installation.
    I will spare you the details of the initial billing issues that took months to straighten out but it suffices to say that if you start out with a list of equipment that doesn’t work and you move it to another “location/panel”, don’t expect them to be able to charge one location and credit the other. They have the charges down pat – the credits not so much.
    But back to the current issue, for some reason they seem totally incapable of combining the systems like they told me they could do. As a warning to any business out doing research – if you have multiple physical locations you too will have this problem.
    They charged my credit card (unauthorized) $58.99 on May 10th that is not reflected on anywhere on my account. The description says “ADT-Protect your home”. I have talked to them about this and received assurances they would investigate and either tell me why I owed it or they would credit my account. I have heard nothing from them and today I found and additional charge (unauthorized) of $58.99 on June 10th that is also not reflected in my account. I called them again today and they are again supposed to call me back since they cannot see any charges to my card on their system. Also, the May 10th is definitely a duplicate billing and I can only assume that given a couple of days I will receive another charge for $58.99 elsewhere on this same location.
    The accounting is a mess and last week I received notification that one location was going to stay with Defenders as my provider while the other locations are transferring to ADT. Exactly how do they intend to accomplish that if it’s actually one account? And exactly why is ADT not accepting one of the locations? Is it because I have complained?
    My husband and I are both in our seventies and I am beginning to believe that their lack of responsiveness is indeed a reflection of what they can get away with seniors as their clients. I wonder how many other seniors have similar complaints about ADT. I doubt that I am the only one.
    We had ADT years ago for our security provider but this is not the same company. I am thoroughly disgusted with this company and their sales practices.
    Read More
  13. User Score
    0
    June 11th, 2019
    6 people found this review helpful!
    Good luck to you if you want to cancel your service. Likely you will get several different sets of instructions on how to get it accomplished. Keep calling until you get a rep that will cancel it immediately. Don’t fall for the certified mail letter requirement or special form. Cost me six months of service costs for protecting an empty space because of the run around. Lying unethical and unprofessional. Someday the lawyer sharks will do a class action lawsuit against ADT.
    Read More
  14. User Score
    0
    June 11th, 2019
    5 people found this review helpful!
    Let me start by saying ADT is one of the most well known security providers but understand this, you are literally just paying for a name. Their sale tactics are very misinformed to say the least, they will typically quote you for the basic package they offer even after you inform them of what you want then they show up and that quote is nothing like what it sounded like over the phone. Customer service is ridiculous, very unprofessional and make you question how they’re even still in business. Their 36 month service contract “IS NOT” an industry standard (that in and of itself is the BIGGEST LIE they tell). They’re plenty of other companies that do make you sign a contract agreement but not just for servicing (typically lock you in unless you pay off your equipment in full). Even after you own all of your equipment outright (which they only offer you a maximum of 3 months to pay for), they still lock you in a service contract. If you happen to want to cancel your service for the sake of relocation or even personal preference, you have to pay 75% of what your monthly charges are x the remaining length of your contract term. DO NOT get the ADT pulse package unless you’re planning on installing cameras because you’ll be paying a 20 dollar markup on fees just to be able to arm/disarm your system on your phone. They have 3rd party installation companies that provide misinforming information so whatever you do read that ridiculously long contract you sign from beginning to end. All in all, I WILL NEVER RECOMMEND NOR OWN ANOTHER ADT SECURITY SYSTEM AGAIN!!!
    Read More
  15. User Score
    1
    June 10th, 2019 Ogden, UT
    7 people found this review helpful!
    Absolute garbage. The installation technician completely messed up the entire job. False alarms, equipment failures and damage to my property. It’s been over 2 months and my system still doesn’t function. Numerous technical service appointments. Sometimes they show up sometimes they don’t. Trapped in a contract. I want to save other people the experience of contacting ADT. Don’t do it.
    Read More
  16. User Score
    0
    June 9th, 2019
    4 people found this review helpful!
    ADT have access to the main codes of the alarm system, and will not provide the codes to the consumer.

    If you are not happy with the product you may cancel with full refund with in 30 day, ADT did not refund anything

    Read More
  17. User Score
    1
    June 8th, 2019
    6 people found this review helpful!
    If you appreciate efficient, prompt and old school quality customer service, ADT is definitely NOT the security provider for you. Coordination between dispatch and technicians is totally nonexistent. Whomever happens to be announced as scheduled to be your visiting technician is unrelated to whom actually shows up, if they show up at all. Be forewarned! Look elsewhere for your home or office protection vendor – or you are very likely to be enormously disappointed.
    Read More
  18. User Score
    0
    June 7th, 2019
    5 people found this review helpful!
    I will NEVER use ADT again. When I signed up for services, the rep who installed put a large hole in my wall that they did not fix. He also did not go over the contract in detail therefore I was unaware of a 3 year (36 month) term with a cancelation fee when I had to cancel services. This company gets no points from me. Do not use them unless you want to make five your money away!!!
    Read More
  19. User Score
    2
    June 6th, 2019
    8 people found this review helpful!
    I’ve learned the hard way, as many have and continue to do. I’m reading this isn’t with just ADT but with all wireless wifi security systems in general. Lots of material on the internet on ‘spoofing-jamming’ wireless home security systems. My home system is basically maxed out with cameras and various sensors – monthly rate is nearly $65 per month.

    Sadly, these systems are easily ‘spoofed’, meaning cameras can be stopped from recording activity with range, while door/window sensors can be manipulated into thinking they are ‘closed’ when dwelling entry is actually underway, thereby not notifying the monitoring center that an intrusion is taking place. From the monitoring/tech center, everything will appear to be ‘quiet’ with no activity.

    The device needed (SDR or Software Defined Radio) can be bought off of eBay and/orAmazon for less than $50, can be programmed by the average highschooler who can access the frequencies (can usually be found on the internet) the security vendor is using. The two most common devices are: 1. One looks like a fat USB memory stick that is mostly used into tricking security cameras into not recording activity that is within their coverage area. 2. The other looks like a common tv remote control with a short HF flexible antenna. Apparently this one is most commonly used to defeat motion detectors, door and window sensors.

    During the ADT Tech’s most recent visit, an ‘opposition member’ drove up next door and the camera(S) never recorded him despite being within range of 3 cameras. A short while later, the system was being overtly jammed. Tech stated he had never seen anything like it, phoned his tech support office, stayed on the phone with them for a few minutes, whereupon my system was completely turned off (reset?), presumably by ADT Support. Tech promptly announced that he had another appointment to attend and to phone ADT if my system didn’t come back up. My system rebooted and came back up shortly after the tech left, appearing to work normally, like nothing had ever happened.

    I’ve been complaining about this since early last December and this was the first time I could replicate the condition with a tech present so now they can’t say I’m full of it. I suspect this is something they have full knowledge of but would prefer to keep it covered up as sales would collapse tomorrow if the general public found out. Cops stated there was nothing I could do since I had no proof. Can’t afford an attorney or private investigator.

    The ‘opposition’ consists of 7 entities that I know of, 3 of which are next door neighbors. Nothing of serious financial value has been stolen, but i’ve experienced ‘unauthorized entries’ despite having locks changed, repeated vandalism and unauthorized use of motor vehicles. This, and being taunted on a near daily basis. One of my backyard cameras that also caught part of their property was recently mis-aimed toward the ground. I could go on in much more detail but I feel everyone gets a picture of my predicament. And, I have two years left on the contract for a system that is practically useless.

    Read More
  20. User Score
    0
    June 6th, 2019
    2 people found this review helpful!
    Signed me up for a monthly alarm monitoring, however neglected to mention anything about equipment repairs not being included as part of my monthly fee. My smoke detector they provide died after only 6 month. They came to change it, again no word about any charges, 1 month later I get a bill for $300 for a SMOKE DETECTOR! I called and they said they would not reduce the charges so I cancelled my 6 businesses with them.
    Read More

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Our Score
8.0
User Score
1.1
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$27.99-58.99

Install & Equipment Fee

$99+

Contract Length

36 Months

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

2,483
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,396