ADT

ADT

5.9

Our Score

1.1

User Score

ADT offers professionally installed home security systems in 40 U.S. states. They do not offer home security in the following US states: Alaska, Colorado, Hawaii, Kansas, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire. Almost all equipment needs to be purchased upfront. Monthly monitoring fees start at $27.99 for basic home security, $52.99 to use the ADT app, and $58.99 for video monitoring.

Pros

Video Surveillance Option

ADT has a video plan option where for $58.99 per month, you get the standard security systems package along with a camera that includes video surveillance features that you can monitor through the ADT mobile app. Most home security service providers still do not offer video surveillance as a service. So if this is an important feature to you, you'll want to consider ADT.

ADT Mobile App

With the ADT app, you can disarm and arm your ADT home security system, receive email and text message alarm notifications, and control your home's smart devices like smart locks and motion sensors. According to the ADT home security systems website, the ADT app uses innovative Z-Wave technology.

ADT Guarantees

ADT offers a six-month money-back guarantee on installation and monitoring if you are unhappy with your current home security system. Additionally, according to the company's website, ADT offers a theft protection guarantee. If your home has a burglary while your ADT system is set, ADT will give you up to $500 towards your insurance deductible. 

Cons

High Monthly Monitoring Fees

Standard monitoring plans for new customers start at $27.99 for their traditional package and goes up to $58.99 for video monitoring. Those interested in the ADT mobile app or an outdoor/indoor camera, will need to pay more for the more comprehensive home security packages. The cost could end up being higher than other leading home security system providers. Specifically, their lowest plan is considerably higher than other industry-leading providers and their respective lower plans.

Undisclosed Information

Unlike other home security companies, like Protect America, ADT does not disclose how much added on equipment is. While you can see that the company offers three packages, it's difficult to see the distinctions and what equipment is offered in each package.

Negative ADT Home Security Reviews

On BestHomeSecurityCompanys.com, ADT customer rate the company at 1.2 out of 10. Common complaints of ADT customers include sales and installation reps failing to show up to scheduled appointments, long wait times, additional charges, and high cancellation fees.

We have received over 1,500 negative ADT reviews from real customers. We never scrub reviews to make companies appear a certain way to potential buyers and negative reviews cannot be paid off by the company.

Our Recommendation

ADT offers a video surveillance option, a helpful mobile app, a money-back guarantee, and a theft protection guarantee. Additionally, ADT offers a variety of high-tech products with their monitoring service: digital control panel, cameras, video doorbells, smart locks, motion detectors, and more. However, when you look at the customer reviews left for ADT, the good is outweighed by contract and customer service issues. 

Customers are charged high monthly fees for ADT security services and are usually locked into a long-term contract. Also, there have been a plethora of negative customer reviews regarding ADT customer service and professional installation.

At this time, we do not recommend ADT for home security because of their negative reviews and their undisclosed information. We recommend choosing a home security company that discloses pricing and package information. Check out our top companies here.

 


How Much Does ADT Cost?

Traditional: $27.99/month

  • Digital control panel
  • Cellular monitoring
  • Front door sensor
  • Wireless keychain remote
  • High decibel alarm

Control: $52.99/month

  • Monitoring and equipment from "Traditional" package
  • ADT mobile app

Video: $58.99/month

  • Monitoring and equipment from "Control" package
  • Remote access to video: live clips and triggered events
Additional security equipment and home automation can be purchased. Prices are undisclosed.
  • Indoor camera
  • Outdoor camera
  • Doorbell camera
  • Smoke detector
  • Carbon monoxide detector
  • Flood sensor
  • Emergency button
  • Automated door locks
  • Automated home lighting
  • Smart thermostat
  • Garage door monitor
  • Smart home plugins

ADT vs Vivint

Ratings Breakdown
Monthly Monitoring Fee $27.99-58.99
Install & Equipment Fee $99+
Contract Length 36 Months
Cancellation Policy Undisclosed
System Relocation Fee Undisclosed
Number of Reviews 2,603
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

2,603 ADT Reviews

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0

Score

Grover

Sep 12, 2019

The worst company, when you take the service they offer many discounts and gift cards but they never send to us and when you cancel your service they try to charge that it’s suppose to be payed,

0

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Cam

Sep 12, 2019

Not upfront about fees and contract. VERY expensive to cancel. Customer service virtually nonexistent. ADT is mot to be trusted when selling plans to consumers. Avoid ADT!

0

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Ronnie

Sep 11, 2019

Made an appointment with them for an estimate cost to installed out door security cameras and they did not show up on the date nor call to to reschedule. So disappointed with a well known company such as them.

0

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ziba s La Jolla, CA

Sep 11, 2019

Once you stop the ADT services, and cancel the account. They never stop the billing. Then start Harassing you for past due billing, by phone, email , mail . This is the worst company for security system service. Once YOU ARE IN YOU CAN NEVER GET OUT! they do not accept your cancellation. even you are cancelled still sending you statement for past due amount. Few months later you call ADT office and talk with the manager , supervisor the head of the customer service for few hours. get the cancellation confirmation. still the account is not close and you will get another past due notice.

0

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Ashley Fornarotto

Sep 11, 2019

First off, I’ve had ADT for years and have always been a great and loyal customer. We cancelled our service about a year ago because of payment issues. We basically couldn’t afford our service anymore. Last night 09/9/19 we decided to call them up and set up our service again. The woman and manager were amazing on the phone. Promised us a 1400 dollar credit to do our whole house and included security camera and smoke detectors that were not included in the 1400 along with a camera in front of the house. Needless to say they didn’t hold up to their promise and their tech was a completed a**hole and complains the entire time infront of is that He wasn’t going to make any money off the service. I’ll never ever use their services. They lost us for good.

0

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Becky Holleman Kinston, NC

Sep 10, 2019

My daughter wanted ADT and she had cash to pay for the installation fee. She called and asked if I would pay it with my debit card and she would bring me the cash. The charge was $548.11. I asked the installer to verify I would only be charged ONE time. He replied, "That was correct." Well I have just found out they have charged me 2 more times of $548.11 for a total of $1096.22. I have called twice already and have been hung up on intentionally by representatives that work at ADT. They keep telling me that there is nothing they can do. My daughter has also talked to them and let them know that I am telling the truth. BEWARE of ADT. I consider this fraud to knowingly charge someone's card without their PERMISSION! I have talked to several employees that work for ADT. They have all been RUDE and not helpful. They are refusing to refund my MONEY. BUYER BEWARE!!!!

1

Score

Laketa S Louisville, KY

Sep 8, 2019

High monthly fees with poor service. My alarm went off yes they contacted me but i wasn't near my phone so I missed the call after 20 minutes I noticed the call I called home everything was fine, daughter forgot I changed the code , but the alarm was still going off and when i called ADT they said they were going to dispatch the police...WHAT!!! The robbers would have taken everything by that time if there was a real emergency and I just got an email saying the price is going WHAT? AGAIN??? yes I'm looking for service through someone else. ADT needs to decrease the monthly fees for bad service NOT increase it

0

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Brian Lacey

Sep 6, 2019

Worst service ever!!!!! Got me on hold for 10 minutes when I wanted to cancel the account. On a call back they were not able to give me an email address on which to cancel the service. Awful customer service! Do not ever use them!!!

0

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Claude Narramore

Sep 6, 2019

Monthly service charges were paid via debiting my bank account. This contract has been active for 19 years. During the first couple of years after the initial purchase of equipment and service, I received two notices of service rate increases. Then, many years passed. without notices of further price increases. Recently, by accident, I learned that the monthly debits to my bank account had more than doubled without my knowledge. Currently. I am getting the run-around re restitution for such devious, non-professional, business practices.

0

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Gaurav La Mirada, CA

Sep 5, 2019

Horrible equipment. Motion sensors don't detect a person inside when in arm away. They convinced us to buy all this equipment, promised us a $100 gift card, it never showed up. When we call them about it, they keep transferring us and then disconnect. Terrible service, run the other way. Would not recommend this to anyone.

0

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David Matawan, NJ

Sep 5, 2019

Horrible company. Be prepared to wait when calling ADT to talk with a corporate parrot that only wants to sell you something...not solve your problem. When I first started with ADT, they said they had 2 techs for the entire DFW area so I would have to wait. When our power went out and the fire alarm batteries went out, we had 5 alarms chirping at us within 2 hours at 1 AM. After waiting about 10 minutes per call for support, it took 3 "techs" to figure out I needed to find a ladder and remove the smoke detectors or not sleep that night. I couldn't cancel for 3 years. Only when you want to stop paying them money do they want to provide a service or lower their costs. Just say "no" and sleep knowing the peace of mind of not having to deal with ADT.

0

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Aamir

Sep 4, 2019

try calling Customer Service at 866-656-8883 verse EVER RESPONSE CALLED YESTERDAY REP CAME ON PHONE AFTER 1 HOUR 5 MINUETS NOT HELPFUL GIVE YOU RUN around KEEP PASSING TO NEXT REP. ONCE YOU PUT YOUR CARD ON LINE FOR AUTO PAYMENTS YOU CAN NOT CHANGE IT. THEY KEEP CHARGING YOU . CALLED TODAY KIMBERLY ANSWERED AFTER ASKING MY ACCOUNT NUMBER SHE PUT ME IN QUE AGAIN FOR NEXT REP VERY BAD BUSINESS

0

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Alexandra bala

Sep 4, 2019

disgusting service !!!! never use their services. when changing the password, the employee of this company did not correctly install something. due to his error, the alarm did not work. once again called the master. and for this they are forced to pay 234 pounds. Due to their mistake !!!! it's just a nightmare !!!!!! we can’t break the contract, they are still asking for money. disgusting service. we will go to court!

1

Score

Linda Voight Saint Paul, MN

Sep 4, 2019

We called at 730 am today to cancel our service with ADT. We called 1 800 238 2727 to cancel as of 9/4/2019. They want us to pay thru 10/3/2019. We have been without service thru ADT since 8/12/2019. We have tried working with ADT to get this fixed but to no resolve. It is against all reasonable business practices to charge people for something they are not given or receive. We will remove the equipment ourselves and will cease payments

0

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Karey K Amesbury, MA

Sep 3, 2019

ADT IS very bad!! Their cameras do not work. They make you sign a contract for 3 years. Their system did not work for us when we needed it. I wanted out of the contract as they were not able to provide the security we needed but they do not care and make you fulfill your contract anyway. A very insecure company that makes you sign a 3 year contract anyway. They must be afraid their system is going to fail to make people sign that long. DO NOT GO WITH ADT SECURITY. Not a good company!!

1

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Todd Coulter

Sep 3, 2019

I selected ADT they installed their system in my house, I spent a few extra dollars too be secure.. About 2400 extra dollars.. I've had more problems from the installation than I can imagine.. ADT is supposed too be professional, but their tech crews suck.. My system is shut down 99%of the time because my door sensors don't match up and keep going off.. I've called ADT for techs and they don't show up.. My account number is 13950353 if you don't believe me.. Yes I'm still getting billed and paying for my no good security system.. Todd Coulter

10

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Rose Sullens

Aug 31, 2019

Mike V I had appointment with Mike he did a very good job for me today if I need any helping the furer I would like to have him a very good worker fix all my promble for me thank you

0

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Susan S. Phoenix, AZ

Aug 31, 2019

I just called ADT to request a new alarm fob because the top of it broke so I can't keep it on my keychain. I was told it would be 100 dollars to replace it even though it was their equipment that broke. I was told to go to Amazon and purchase some type of cover for it! I am a retired teacher and 100 dollars is a lot on my income. Now if I had lost it or did something to cause the break that would be different but I didn't do anything. Regardless of my personal situation I think 100 dollars is too much money to replace a faulty piece of their equipment. I have had ADT for 9 years so much for loyal customers. I will start looking immediately for another security company. If there is some type of cover sold on Amazon why doesn't ADT give them to customers to protect the fob. Maybe they are working with Amazon and they both benefit. My grandfather had a saying that a company is a body without a heart and no soul to save. Sounds like ADT.

0

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Gary Thompson

Aug 29, 2019

I already had ADT equipment in my house when I moved into it. ADT had a technician waiting at my door when I moved in (WHILE I WAS MOVING FURNITURE INTO MY HOUSE) wanting to sign me up. Since I already had the equipment I thought there would be NO CONTRACT. So I signed up for their services thinking if I didn't like it I could cancel at any time. Those CON ARTISTS at ADT signed me up for a 3 YEAR CONTRACT. without my consent. NEVER said a word about there being a contract. I recently called to cancel my monthly subscription to ADT and that is how I found out about the 3 year contract. They wanted to charge me 1200 dollars to cancel my contract. So now I'm stuck with their BS service for the next 3 years. DO NOT SELL YOUR SOUL TO THIS SHITTY ASS COMPANY. They are a ripoff.

0

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Susan K Philadelphia, PA

Aug 29, 2019

Terrible company. Locked us in to a three year contract when we first signed up. They raised the rates during the three years but we were unable to cancel. Went to cancel as soon as my contract was up and THEN told that it takes them "four weeks" to process a cancellation so I would have to pay for another month of service. Terrible billing practices and when I asked why it took 4 weeks to cancel, they said "it just does". Would never work with this company again and would not recommend them.

0

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joe grote

Aug 28, 2019

Do not use ADT. They are deceptive. They have you sign stuff digitally never send you a copy, then change the story. I signed up a deal over the phone which included installation for free with a 3 year deal. They said they would review the details when the technician showed up. When he did, he started installing immediately. When I asked him to see the details, he told me it would be $1200 for installation. I told them to cancel at the time. He had a manager call me and we reduced the rate $500 which I paid. I signed the "contract" on the technicians Ipad. I never received a copy.of the contract. The tech told me someone else needed to come out to install the outdoor cameras which was scheduled. They never showed up. Now they are saying that the cameras are not included. THey could not explain what the $500 I paid was for. Their staff was rude, flippant and could care less. They are more crooked than the crooks they claim they will protect you from

0

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Ramiro Del Bosque Iii

Aug 28, 2019

Horrible company! Not transparent with there packages. They end up charging thousands more and if you try to negotiate they threaten to report you to credit agencies. ALL Of their tellers are condescending it must be part of their training. Just a horrible experience. AVOID at all costs!

1

Score

Angelo Jr

Aug 28, 2019

I had cancelled my account 2 months ago because my contract was done. 2 months later, the company still withdrew 2 payments from my bank without authorization because I was told that eventhough I called and cancelled, they can still charge you bank account 30 days. Then they'll cancel the debit. Short version: your bank account will still be charged another month or 2 months before they close the account.

0

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Annick Tremblay

Aug 27, 2019

Waited 4 times for an installation technician to come. They called only once on the same day to reschedule, the other times they juste didn’t show up. When I called their customer service, they just couldn’t find our file and were completly confused. When I asked to speak to a supervisor, after the tech didn’t show up after the 4th appointment, I’ve been told the supervisor was on break and to call later. Very very poor customer service. I’ve never seen such thing. I cancelled everything. Sorry, but for a security company, they just don’t inspire trust. How can I rely on such unreliable people for my safety? A real joke... save your time and money and go elsewhere!

0

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Toni

Aug 27, 2019

ADT is a horrible company. The equipment stopped working and my new home was unsecured for 3 months. The alarm would go off and no one would call or nothing. We changed to Vivint, who are awesome, and ADT never called even though all there equipment was disconnected. The customer service lady blamed it on me and said I should have called someone. How in the he’ll did I know you was not monitoring my home until we disconnected you. I would not recommend them to secure a dog house. They are rude and obnoxious. I spent 26 years in the military and I have never dealt with such crazy. And to top it off refused to detail my last bill. We have received 3 last bills with 3 different prices. Done done done! Don’t get into a contract with ADT you will regret it.

0

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Dawn Pittsburgh, PA

Aug 24, 2019

Horrible and shady business practices. Actual costs & amounts I should expect to be charged to my credit card was NOT discussed. Neither was the installation fee! I was only told my card would be charged for two months and I’d get a $200 Visa gift card.. I’ve have 3 charges since 7/29/19. Then to cancel service you have to pay 75% of your contract.

0

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Steve B

Aug 24, 2019

The worst of the worst. Almost impossible to cancel, and didn't even bother to check on a disconnected wireless signal for months. These people are pure scum.

1

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Jym W Auburn, AL

Aug 24, 2019

Totally unhappy with customer service period I've been told wrong information about credit pulls that my credit wouldn't have a hard hit but few day later there it is a hard hit with multiple points off my credit. Not to add more salt to my Wounds they over charge me for installation about 100$ more that was presented to me. I’m infuriated to the point that I wouldn’t mind leaving a bad review every month until I recover my credit again

1

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JC Andersen

Aug 24, 2019

these guys are crooks, right from the day of the install they charged me for items that they didn't supply thinking that I would not notice, after I counted the equipment that was installed VS what I was billed for I contacted them for a immediate refund, which I got but I was still very upset. Their monitoring cost is higher than most all other companies and even with my ridiculous three year contract they raised it a additional $10 to over $62 a month. Just another pain in the ass their cancellation process is also ridiculous and I have gotten several answers from their representatives on how to go about it , very frustrating to deal with!

1

Score

Cheryl

Aug 22, 2019

Beware of contracts. They will not let you out, even after 2.5 years. Continual transfers as sales associates continue to bully you to stay. Once they accept you’re leaving they continue to bill you and refuse to refund. I will NEVER suggest this company to friends or family. Terrible customer service

0

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Joe Kendall Spring, TX

Aug 22, 2019

Overpriced. Endless hidden fees. Pushy and condescending sales group. Lengthy contracts. Promised one price, contract ended up being another. Said price included fire monitoring, it didn't. Promised a 'large' discount on home insurance, it was 1 dollar. But it wasn't a problem with their sales tactic, it was a problem with my insurance. In short, what you want doesn't matter with ADT, you are just a simpleton. They know best and if you disagree they will tell you why their opinion is fact and yours is irrelevant.

0

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Sheng Chuang

Aug 22, 2019

Poor service!

10

Score

G. Rohner

Aug 22, 2019

Our technician "Ryan" was professional in every way. He knows ADT and how to make home installation easy for the customer. He answered every question and repeated them as many times as we needed. He was friendly and made us feel comfortable to have him provide the service we requested. Our rating for Ryan is A+. Thank you.

1

Score

N.Ray Spring Hill, TN

Aug 21, 2019

ADT lied in their advertising, it states that you have 6 months to cancel, but I tried to cancel. NO they don't! I called before the 30 days in fact I called before 7 days to cancel. I realized I was paying $52.99 for the $19.99 package. They would not let me cancel! BEWARE!!! So now I am stuck paying $52.99 for a $19.99 basic package. They have your bank information and take it out monthly, so there is nothing I can do!

0

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Tim McLaurin Bowie, MD

Aug 21, 2019

I decided to sell my home and asked if I could suspend my contract until my new home was completed and then I would transfer the service. I was told no and that I had to cancel the service, then start it again. I explained to the rep that my new home was a smart home and asked if ADT would be compatible. The rep said yes. I then find out that it was not. I called and spoke with the corporate office and was told that I would have to pay $1049 for the cancellation if I didn't have the system installed. Then they threatened to send the bill to collections. So being left with either installing ADT and disconnecting my smart home as well as voiding the warranty, I reluctantly paid the bill. According to their website I would have had to have moved to an area with no service capability at all, but then what's the difference? By the way, they wanted me to cold call someone anywhere in the country and ask if they would take over my contract.

0

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Tina Gil

Aug 21, 2019

I called ADT as a new potential customer, Aug 20, 2019 at 5:22pm, San Diego, CA time. Representative who answered the phone was very rude, she hung up on me. (RED FLAG!!!) Before she HUNG up on me, this is what transpired: I called. I was answered by an automated system. I followed the prompts. A representative (should I say her name?) answered the phone. She asked, for what reason do I need home surveilance, and if "did something happened?" I answered "I am being gangstalked. Do you know what that is?" I told her "they" came into my home, moved things around inside my home, got into my refrigerator and did things to the food.They also get onto my yard and do bad things. They tore up my American Flag. So, I need home security." She said she didn't know what gangstalking is, and she thought I meant hard core gang members. I said, "no," and I tried to explain what I meant by gangstalking - after all, she did ask if something happened. I asked if she's ever heard of community gang stalking. Again, she said, "no." I said, "You're in the business of home security and you've never heard of that?" She got offended. My intention was NOT to offend anyone. I was trying to explain what "gangstalking" is. She said, "Just because I work here, doesn't mean I know everything and she HUNG UP. So, I called again. I asked to speak with a supervisor. The 2nd person who answered the phone said she would connect me with the manager. She connected me with customer relations (or customer service). I explained what happened, all she said was that "she's sorry." She gave me a few quotes as to how much services would cost. So, based on all that: NOPE! I won't take a chance with ADT! I now wonder if ADT gives false advertisement. Sorry ADT.

0

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John Ocean Springs, MS

Aug 20, 2019

I called ADT and scheduled an appointment for three weeks later. The day of the appointment they were supposed to be here at 8:00 AM. At 10:30 they called and said they were in the wrong state and had my ZIP Code wrong. The other office would be another three hours before arriving. Very high pressure salesman who smelled bad quoted me $7500 for the install. I asked him to leave and after negotiating for another 30 minutes he came down to $1200 and with only 2 cameras and an outdoor light and 4 sensors difference?! Expensive stuff or scam? We signed the contract on a tablet that barely worked and he sped through it and left. I received an email contract and immediately noticed the address was completely wrong. 2 hours on phone and I was assured the contract would be redone and sent to me....in a week?! Next day I noticed the motion detector on camera not working. Called adt but they couldn’t resolve so the put me on hold for 35 minutes while they called the installation contractor. Disconnected call for some reason. I wait 30 minutes thinking I would get a call back. Nope. Called them back, another 20 minutes, then troubleshooting by contractor and decision to send out tech the next day. While on the phone they once again confirmed I still had the wrong address and if I had an alarm the police would respond to another city. Tech no showed, called to check what happened and was told they tried but couldn’t get in touch with the tech or his supervisor. Btw they never tried to call me either, I called them after waiting around all day. Called adt to cancel contract while still within my 3 days. ADT said it’s not their contract and patched me through to contractor answer service. 1 hour 10 minute hold time when someone answers and emails me cancel documentation. Faxed documents that minute by 3 different fax services just in case. Next afternoon no word from adt or contractor. Call adt to file a complaint, they tell me corporate takes up to 48 hours before they will call me back to hear my complaint. I then call installation contractor and they deny getting my cancellation notice but say it may take 48 hours to be in the system. I ask to speak to a manager and they inform me there just an answering service and there isn’t anyone to speak too. I call American Express and file a billing dispute. And on, and on, and on. Horrible experience! You have been warned. They suck.

0

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Leandro Nunes

Aug 19, 2019

I should never get services from ADT , we can to trust this company for over Charge , Not come tru on the account very very very very bad experience I do not recommend to any one to get ADT services

0

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Austin Giltus Wayne, NJ

Aug 19, 2019

I give ZERO Star reviews to ADT period. ADT customer service is the worst I have ever experienced. ADT services are too expensive, when we can get much better security services for very low price. I am pissed off by their services and wanted to switch to some other service and wanted to discontinue their service. ADT provided six months money back guarantee and refund of all installation and monitoring money. However when I called ADT at Phone 833-238-8423 and connected to Account Management Department one associate named Jeff from Account Management who gave me the worst horrible terrible customer experience with ADT. This person Jeff was so rude, yelling, screaming and repeating same statement “ This call should be two way. This call should be two way. Don’t down talk to me”. Evan when I was silent and not talking, this person kept on repeating “ Don’t down talk to me. This call should be two way” It’s very unfortunate ADT is having such untrained employees in Account Management department who are rude, ill-mannered, crude, unrefined employees in ADT team. He was so rude and abruptly disconnected my phone call. ADT needs to take corrective action on training basic customer service skills. ADT needs to review my phone call with Jeff and take action, if not we as customer will take legal action for allowing such annoying, agitated, rude untrained aggressive employees harass and annoy customers who doesn’t want to get their service at all. Again I called back and spoke with an Associate Cynthia, she disconnected the call when I introduced everyone on the call. Never Never Never Never Never I would recommend anyone ADT. ZERO stars to ADT. I should have even given ZERO star for their worst poor customer service. If ADT doesn’t respond and take action on a rude and unprofessional behavior of this associate from Account Management, as customer I may need to take legal action against ADT. ADT associates I spoke to them are abusive, aggressive and rude. ADT needs to train their associates how to communicate and basic customer service skills.

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Cynthia Dooley

Aug 17, 2019

Buyer beware. The ADT sales rep presented the "bundled" system and offered no other options. I am a first time security system buyer and the sales rep took advantage of my ignorance. I failed to do my homework and was gullible enough to trust the ADT sales rep. Now I have equipment I don't need or want. I have made several attempts to contact the sales rep with no response. Local customer service is a ghost. Guess, I'm locked into a contract and service provider I no longer trust!