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alarm_grid

Alarm Grid

Biggest Customer Praise: Great Customer Service (read reviews)

Our Score
7.7
User Score
9.9

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Our Score
7.7
User Score
9.9
Rank this Company

Ratings Breakdown

Price

Basic monthly payment
$10 - $45

Up-Front Costs

Activation, Install & Equipment
$329-639.99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
No contract

Cancellation Policy

Can you cancel contract?
No fee

Time in Business

Total # of years
2012

A+

Customer Support

Good, Bad, Limited
Limited

Index

Quality Index (Below 413 is good)
106

Number of Reviews

User reviews here on BHSC
77

This Review is maintained by Chase Sagum

Review Last Updated: December 1, 2016

Alarm Grid is a new home security company on the scene and trying to make ripples in the home security industry. The company offers a myriad of Honeywell and 2Gig alarm systems, which are well-known for their quality and durability. Alarm Grid provides a DIY monitoring package at $15-45 per month which allows consumers to monitor their security systems themselves as well as central station monitoring plans that start at $15 per month. DIY monitoring is a cheap alternative to professional monitoring from central stations but it does put the liability in the hands of the owners. Customers not comfortable monitoring their own systems, or not willing to pay extra for Alarm Grid’s professional monitoring option might consider our top home security companies.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.2
$44.99
$99-499

#2

8.6
$43.49
$35

#3

7.2
$14.99
$229.96

#4
alarm_grid

9.9
$10 - $45
$329-639.99

The Good

  • No Contract
  • No Cancellation Fees 
  • Self-Monitoring as Low as $15 a Month
  • Great Transparency/Customer Service
  • Financing Options Available

Alarm Grid explicitly states it will not lock customers into contracts. This no-contract policy is quite unique in the home security industry and provides customers with a low-risk alternative to major companies. And because Alarm Grid features no long-term contracts, customers will not need to worry about the hefty cancellation fees – in which they would need to pay up to hundreds of dollars towards the remaining balance. Although customers should note the 30-day return policy on equipment purchased.

Alarm Grid provides a number of flexible monitoring options for every budget and preference. Self-monitoring is the cheapest option (as low as $15 a month), and allows customers to monitor their own system by calling the local authorities in the event of an intrusion. Alerts and notifications are sent via text to smart phones give homeowners proper notice to the dealings of their systems. Basic monitoring is handled by Criticom Monitoring Services from $15-45 per month. Basic monitoring gives homeowners access to professional monitoring but requires a phone line. However, if your home doesn’t have a phone line then you’ll have to use one of Alarm Grid’s Gold plan which uses a cellular connection and is very popular. Using the Gold plan allows you to use any of the home automation features Alarm Grid offers.

Because Alarm Grid has positioned itself as one of the best DIY home security systems in the industry, the company provides plenty of online and phone support to help its customers manage their own security systems. The company features video tutorials, a comprehensive knowledge base, and live chat to answer questions and resolve issues. Customers have praised Alarm Grid’s customer service as both responsive and informative.

Alarm Grid has a unique partnership with Affirm which provides its customers an opportunity to finance their systems. The approval process is instant allowing individuals with no credit score to get a 3, 6, 12-month loan to help pay for their system.

The Bad

  • Equipment Costs Upfront
  • Inherent Risks with Self-Monitoring
  • Strictly a DIY Company

While Alarm Grid customers pay nothing in terms of activation or installation costs, they will be required to pay for all their equipment upfront, which can be hundreds of dollars even for a basic monitoring system. Other home security companies have successfully absorbed the cost of the equipment into their monthly fees, allowing customers to pay for the equipment over time. And although self-monitoring is an effective way to reduce you monthly monitoring costs, it also presents some inherent risks. Customers who choose this option will be required to contact the authorities themselves, even if they receive an alert in the middle of the night or far from home. If customers are asleep or otherwise away from their phone or computer, several minutes can transpire before authorities are contacted. Alarm Grid does not have any local service techs and is strictly a DIY company. If you prefer to install your system on your own then great, but if you prefer to have a technician do it for you, then you may need to look elsewhere.

Want to know which home security companies are top rated? Click Here

The Bottom Line

Despite Alarm Grid’s relatively short time in business, the company has established itself as an industry disruptor. With no long-term contracts, cancellation fees, or required third-party monitoring, Alarm Grid is truly putting home security in the hands of the consumer. However, whether or not the company is placing home security in good hands depends entirely on the attention of its customers. Potential customers need to be aware of the responsibility that comes with monitoring their own systems. They should also be prepared to pay for all of their security and automation equipment upfront. And though Alarm Grid has partnered with a reliable monitoring company for its professional monitoring packages, customers are encouraged to investigate other companies with more industry experience before making a final decision.

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77 Alarm Grid Reviews

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  1. User Score
    10
    November 18th, 2016 Mount Prospect, IL
    1 people found this review helpful!
    By far Alarm Grid has the best customer service ever. No matter what question, every time they answered right away. I am really happy with their products.
    Read More
  2. User Score
    10
    November 6th, 2016
    1 people found this review helpful!
    Best online tech support with video, for the DIY, Great phone support, price of equipment inline with others on net.
    Read More
  3. User Score
    10
    November 3rd, 2016 Johnston, RI
    0 people found this review helpful!
    What a great job they activating my system to total connect 2.0. it was done flawlessly. A couple of emails and it was done…. and I wasn’t even home at the time. Great Job!!
    Read More
  4. User Score
    7
    October 20th, 2016 Reston, VA
    1 people found this review helpful!
    Can someone explain how this company’s monitoring system is rated low price? I wasn’t here to rate the services or anything so please disregard the rating i have provided as i am not a customer. I just want to understand why they are sold as low price company.
    Here is my breakdown:
    At minimum I am getting a 300 dollars worth of equipment + $32 for an extra sensor (sensor price of $32 is listed in their website) which means total of $332
    If I go with the cheapest monitoring package they offer it comes out to be $15 bucks per month.

    In total per month I am then paying $332/12 = $27.6+ $15 = $42.6 per month before taxes

    If I go with 2nd highest monitoring plan then I have to pay $25 which then makes my monthly to be $27.6 + $25 = $52.6 per month

    Read More
  5. User Score
    10
    October 17th, 2016 Reston, VA
    0 people found this review helpful!
    Amazing Company!
    Read More
  6. User Score
    10
    September 20th, 2016 San Diego, CA
    3 people found this review helpful!
    I just started using Alarm Grid (coming from another Florida based DIY monitoring service).

    I am astonished on how together and professional everyone in this organization is. Frank Longo in particular was patient and thorough in getting our system online quickly. I highly recommend this company.

    Even another plus – No push for extra services. If you need a consult, they will do that. If you go in knowing what you want there will be no car salesmen tactics.

    Read More
  7. User Score
    10
    August 15th, 2016 MO
    2 people found this review helpful!
    There is not much to say except this company is awesome! I dislike something about most companies (TV, Internet, Cellular, etc.) but this company really stands out. Inexpensive with a lot of service options.

    Because it’s a DIY alarm, some items can be tricky to setup. I have had to call twice and both times the tech was on the spot with an answer and helped me setup the hardware. They gave me advice on other or the best hardware to use for a particular automation.

    I also Had no problem with bringing my old equipment. As with other companies, you have to use their products, but not here. I was able to use an existing system and their support team helped me set it up.

    Great company!

    Read More
  8. User Score
    10
    July 30th, 2016 Hilton Head Island, SC
    2 people found this review helpful!
    I was tired of paying a big company an ever increasing large fee per month for an ancient low-feature system, so did some research on what was available to do myself. I was impressed with the capabilities of the Honeywell Lynx 5200 and very fortunately stumbled across Alarm Grid’s superb online videos on how to install it myself. I found that I could even tie it in to some of my existing sensors.

    Before I started, I was extremely impressed that I could ask Alarm Grid questions via email and get a rapid technical response. I installed the system and am very, very pleased with it. (With the great documentation, Sterling’s superb videos, and the ability to email questions, it is hard to fail. )

    When I wanted to use some of its more advanced features and could not figure out how to do it, I emailed Alarm Grid again. Within 1 day Sterling had gone the extra mile and I had a great response that worked perfectly.

    I am not a large customer and have no connection with them whatsoever. I live far away from their territory. Yet this seems to be a business that really puts customer satisfaction as priority one.

    Thanks again.

    Read More
  9. User Score
    10
    July 29th, 2016 Scottsdale, AZ
    1 people found this review helpful!
    Even before purchasing some equipment off them they were very helpful in helping me with an old alarm system. I have since purchased equipment and when set up will use their monitoring. Some of there equipment prices may be a little higher than others but the wealth of information and service more than makes up for it. I do recommend highly
    Read More
  10. User Score
    10
    July 27th, 2016
    2 people found this review helpful!
    Great customer service. The day I had my phone appointment to finish setting up my service with they were right on time with the call. They have answered all my questions in a professional and timely manner. This was the first time I have ever installed a home alarm. With the help of their online videos it went very smooth. I would recommend anyone with any technical experience to install your own alarm and save a bunch of money. If you have any questions along the way sterling and his team will be right there to help you after the sale unlike the “other guys”. They ar3 up front with who provides there monitoring service in like the largest installer of alarms who out sources there monitoring to a third party.
    Read More
  11. User Score
    10
    July 25th, 2016 Loveland, CO
    3 people found this review helpful!
    I’m going to share my personal experience with AlarmGrid 3 yrs into using their monitoring service. I wanted a do-it-yourself home security solution because I’ve never felt too confident about the door-to-door sales reps approach…or their associated contract commitments…(24-month +). I spent several weeks researching product specs and found Honeywell’s product in 2013 (5100 series) the best value and customer rating. Sterling with AlarmGrid produced YouTube videos easily available on a google search and made me feel very confident about getting this project done. They’re the most technically proficient & customer-service oriented service provider I’ve ever dealt in my 25 years of direct Business-to-Business sales career. Whatever you’re looking to do to feel safer at your home (Fire, Video Surveillance, Home Automation or basic home security) trust AlarmGrid. These folks are AWESOME!!!) 5+++ Star service and support. I couldn’t speak highly enough and I rarely offer reviews on the Internet… they deserve it!!! Thanks again for your continued service and support.
    Read More
  12. User Score
    10
    July 7th, 2016 Columbia, MD
    1 people found this review helpful!
    The folks at Alarm Grid have been excellent. I took over my panel from one of the “big guys” so I could have more flexibility and save money. Customer service and support have been great at getting me set up without a hitch and updating my setup with the central station as I add on to my system.

    Strongly recommend for the do it your selfer!

    Read More
  13. User Score
    10
    June 8th, 2016 Montgomery, AL
    3 people found this review helpful!
    My family was in the market for a better alternative to the expensive monitoring companies. I began doing my research, and was initially going with another company, however they didn’t offer the next generation hardware. I opted for Alarm Grid for that reason, and am exceedingly glad that I did. These guys have consistently been top-notch. They are very prompt, professional, and are great at what they do. I got my system quickly, and it set up easily with the YouTube videos they provide. I got scheduled to get the system registered with them, and they were able to accommodate an earlier opening I had to come available. They were patient, helpful and courteous through the registration process. Alarm Grid has since emailed the certificate to my insurance company. I honestly can’t say enough great things about Alarm Grid. Thanks Sterling, Frank, and Connie!
    Read More
  14. User Score
    10
    May 24th, 2016 South Fork, CO
    4 people found this review helpful!
    Due to a recent rash of home break ins in our area, I felt it was necessary to install a home security system I got bids from two different local security companies and was uncomfortable with the price from the first company and the product from the second. I found Alarm Grid on line and started doing some research on the Honeywell system. At first it looked intimidating to install, but after watching the numerous videos provided by Alarm Grid I decided to go ahead. The videos are spot on! I had very little difficulty getting the system up and running. I did contact Alarm Grid twice via e-mail support with questions and both times my questions were answered quickly and fully. I just got off the phone with Frank Longo getting me set up for the monitoring portion and I am perfectly happy with the customer service provided by Alarm Grid. I also saved over $900.00 by doing it myself, plus another $5.00 a month in monitoring fees. Best of all, I am not tied to a 3 to 5 year contract quoted by others. Two thumbs up!
    Read More
  15. User Score
    10
    April 19th, 2016 Trumbull, CT
    6 people found this review helpful!
    I was extremely impressed and quite honestly, pleasantly surprised by the amazing customer service I received from Sterling to get this system up and running in my house.

    He really went above and beyond to walk me through each step and followed up with me several times to be sure I was all set.

    I’m not that great with technology but he was patient, courteous and respectful during the process.

    I highly recommend this company and feel safe knowing they are providing this reliable service.

    Read More
  16. User Score
    10
    April 15th, 2016 Houston, TX
    5 people found this review helpful!
    I’ve been an Alarm Grid customer for 2 years. I chose them because I wanted an affordable company that could monitor the Lynx 7000 DIY system I chose to install.

    Their customer service before the sale was fantastic; answering my questions about the various sensors, etc, even though I told them I was going to purchase from Amazon.

    Their customer service after the sale is just as good. The activation process is very straightforward, and the technicians that walk you through the final steps needed for activation are top notch. You’d almost think they were looking over your shoulder.

    I installed a new system this week for a friend who was moving into a new house, and the process was just as good as my original experience.

    I can’t fathom that there is a better value out there for the DIY alarm customer. I know that I’ll be a customer for life.

    Read More
  17. User Score
    10
    April 2nd, 2016 Mclean, VA
    4 people found this review helpful!
    AlarmGrid is a great, DIY-focused alarm company. They sell high-quality hardware, no-contract UL-listed monitoring and provide outstanding technical support. I’ve worked with them the past six months to upgrade hardware and switch to their monitoring service at two locations. I also installed a new wireless system at another location. The two upgrades and account transfers and the one new install all went smoothly and I’ve been very pleased with their technical support along the way.

    Hardware:
    I’ve been impressed with AlarmGrid’s wide range of high-quality, name-brand wireless and wired control panels, sensors and accessories. Specifically, they have a good selection of commercial-quality Honeywell Ademco products.

    Monitoring:
    The courteous customer service and professional response from their UL-listed monitoring service, Criticom, has been excellent. Monitoring services are sold on a month-to-month basis with no contract commitments. Specific plans range from basic phone/internet-based monitoring for $15/month to the full-featured phone/internet/cellular plan with video monitoring for $45/month. They have self-monitoring plans without UL-listed monitoring if you only want to receive notifications of events and act on them yourself. They can customize your plan to include/exclude specific options. Billing is monthly via credit card, in the spirit of a no-contract plan, but can be billed annually if requested.

    Technical support:
    This is where AlarmGrid truly shines. Technical support by all their staff has been outstanding. They are all very knowledgeable of the products they sell and understand the nuances of installing, programming and monitoring alarm systems. They do a great job of walking you through the monitoring set-up after you schedule a one-hour block of time in advance to interact on the phone with a technician to ensure the account set-up goes smoothly and successfully. The technician will also patiently work with you to test the alarm system to ensure your sensors work properly and you alarm panel communicates with the central station. I truly appreciated their patience and attention to detail when setting up an account on a new installation, as they suggested subtle programming adjustments I had missed.

    Product information:
    In addition to excellent live technical support over the phone, AlarmGrid’s website has useful FAQ’s on many of their products and services. The comments section of each product web page is also a good place to look for installation tips and answers to common questions. There are also links to instructional videos on many products. Bottom line is that there is a lot of good information and guidance on almost every product on their web site.

    Customer service:
    I’ve experienced only one minor error on an order, which was quickly corrected once I let them know. Similarly, I had a new product that arrived defective and was promptly replaced once I called about the issue. The staff is always positive and professional in every interaction I’ve had with them. They are also easy to reach via phone during normal business hours and respond promptly to emails.

    Read More
  18. User Score
    10
    February 27th, 2016 Alpharetta, GA
    3 people found this review helpful!
    I am extremely pleased I chose Alarm Grid. I decided on a DIY installation of a Honeywell L7000PK-WIFI-3G system and went with Alarm Grid to do the monitoring. They make it so easy to do business with.

    Their process to get connected was super smooth. They schedule a time when it’s convenient for you to get you connected. It’s all done over the phone. They made sure everything was configured and tested and they did a great job of following up on additional questions I had. And they have a many videos and tutorials that were extremely helpful for the DIY user.

    Read More
  19. User Score
    10
    February 18th, 2016 Norwalk, CT
    3 people found this review helpful!
    I’ve been an Alarm Grid customer for approximately 2 years. I could not be happier! The customer service is truly amazing – Alarm Grid walked me through everything step-by-step during initial setup – and during tweaks that I’ve made to my system since then. The monitoring is top notch, prompt, and very reliable. The pricing is also very fair – they even look for ways to save you money! All in all – I would recommend Alarm Grid to anyone looking for a terrific alarm company!
    Read More
  20. User Score
    10
    December 4th, 2015 Fairfax, VA
    4 people found this review helpful!
    I’ve been an AlarmGrid customer for two years. The service has been excellent! The service is well-priced and very reliable, and customer service is very responsive to inquiries, even about DIY equipment issues. The company also produces instructional videos about installing components – in fact, it’s how I found them. I’m pleased to recommend AlarmGrid without reservation.
    Read More

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Our Score
7.7
User Score
9.9
Rank this Company

Ratings Breakdown

Price

Basic monthly payment
$10 - $45

Up-Front Costs

Activation, Install & Equipment
$329-639.99

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
No contract

Cancellation Policy

Can you cancel contract?
No fee

Time in Business

Total # of years
2012

A+

Customer Support

Good, Bad, Limited
Limited

Index

Quality Index (Below 413 is good)
106

Number of Reviews

User reviews here on BHSC
77
Our Score
7.8
User Score
8.6
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$43.49

Up-Front Costs

Activation, Install & Equipment
$35

Technology & Equip.

10/10 = BEST
5/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Fees May Apply

Time in Business

Total # of years
1992

A

Customer Support

Good, Bad, Limited
Good

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,556