Best Home Security Companys

121 Companies 8,619 Real Customer Reviews

alarm_grid
Current

What Others Are
Researching Right Now:

#5
alarm_grid

Alarm Grid

Similar to: SimpliSafe

Our Score
8.2
User Score
10.0

Visit Site

Our Score
8.2
User Score
10.0
Rank this Company

Ratings Breakdown

Price

Basic monthly payment
$15 - $45

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
No contract

Cancellation Policy

Can you cancel contract?
No fee; 30 days

Moving Policy

Can you move with system?
Undisclosed

Index

Quality Index (Below 413 is good)
106

Number of Reviews

User reviews here on BHSC
83

This Review is maintained by Chase Sagum

Review Last Updated: February 2, 2017

Alarm Grid is a new home security company on the scene and trying to make ripples in the home security industry. The company offers a myriad of Honeywell and 2Gig alarm systems, which are well-known for their quality and durability. Alarm Grid provides a DIY monitoring package at $15-45 per month which allows consumers to monitor their security systems themselves as well as central station monitoring plans that start at $15 per month. DIY monitoring is a cheap alternative to professional monitoring from central stations but it does put the liability in the hands of the owners. Customers not comfortable monitoring their own systems, or not willing to pay extra for Alarm Grid’s professional monitoring option might consider our top home security companies.

The Good

  • No Contract
  • No Cancellation Fees 
  • Self-Monitoring as Low as $15 a Month
  • Great Transparency/Customer Service
  • Financing Options Available

Alarm Grid explicitly states it will not lock customers into contracts. This no-contract policy is quite unique in the home security industry and provides customers with a low-risk alternative to major companies. And because Alarm Grid features no long-term contracts, customers will not need to worry about the hefty cancellation fees – in which they would need to pay up to hundreds of dollars towards the remaining balance. Although customers should note the 30-day return policy on equipment purchased.

Alarm Grid provides a number of flexible monitoring options for every budget and preference. Self-monitoring is the cheapest option (as low as $15 a month), and allows customers to monitor their own system by calling the local authorities in the event of an intrusion. Alerts and notifications are sent via text to smart phones give homeowners proper notice to the dealings of their systems. Basic monitoring is handled by Criticom Monitoring Services from $15-45 per month. Basic monitoring gives homeowners access to professional monitoring but requires a phone line. However, if your home doesn’t have a phone line then you’ll have to use one of Alarm Grid’s Gold plan which uses a cellular connection and is very popular. Using the Gold plan allows you to use any of the home automation features Alarm Grid offers.

Because Alarm Grid has positioned itself as one of the best DIY home security systems in the industry, the company provides plenty of online and phone support to help its customers manage their own security systems. The company features video tutorials, a comprehensive knowledge base, and live chat to answer questions and resolve issues. Customers have praised Alarm Grid’s customer service as both responsive and informative.

Alarm Grid has a unique partnership with Affirm which provides its customers an opportunity to finance their systems. The approval process is instant allowing individuals with no credit score to get a 3, 6, 12-month loan to help pay for their system.

The Bad

  • Equipment Costs Upfront
  • Inherent Risks with Self-Monitoring
  • Strictly a DIY Company

While Alarm Grid customers pay nothing in terms of activation or installation costs, they will be required to pay for all their equipment upfront, which can be hundreds of dollars even for a basic monitoring system. Other home security companies have successfully absorbed the cost of the equipment into their monthly fees, allowing customers to pay for the equipment over time. And although self-monitoring is an effective way to reduce you monthly monitoring costs, it also presents some inherent risks. Customers who choose this option will be required to contact the authorities themselves, even if they receive an alert in the middle of the night or far from home. If customers are asleep or otherwise away from their phone or computer, several minutes can transpire before authorities are contacted. Alarm Grid does not have any local service techs and is strictly a DIY company. If you prefer to install your system on your own then great, but if you prefer to have a technician do it for you, then you may need to look elsewhere.

Want to know which home security companies are top rated? Click Here

The Bottom Line

Despite Alarm Grid’s relatively short time in business, the company has established itself as an industry disruptor. With no long-term contracts, cancellation fees, or required third-party monitoring, Alarm Grid is truly putting home security in the hands of the consumer. However, whether or not the company is placing home security in good hands depends entirely on the attention of its customers. Potential customers need to be aware of the responsibility that comes with monitoring their own systems. They should also be prepared to pay for all of their security and automation equipment upfront. And though Alarm Grid has partnered with a reliable monitoring company for its professional monitoring packages, customers are encouraged to investigate other companies with more industry experience before making a final decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.4
$19.99-$42.99
$0

#2

8.1
$34.99
$99

#3

6.5
$34.95-49.95
$99

#5
alarm_grid

10.0
$15 - $45
Undisclosed

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

Request Reconsideration

83 Alarm Grid Reviews

1. Select Your Rating:

1
1
81
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

3. Review Validation*

or

    Sort By:

  1. User Score
    10
    April 21st, 2017
    0 people found this review helpful!
    I bought a new prewired house. After shopping around for a hybrid alarm system, I decided to do everything myself. From consultation to ordering, from shipping to installation help and finally activation, Alarm Grid was absolutely outstanding. All employees where very courtesies, patients, knowledgeable and professionals. Sterling Donnelly stand above all. His knowledge and patience are unbeatable. The bottom line is now I have first class hybrid alarm system, monitored, no contract, and with a company you really like to do business. Yes, I would highly recommend Alarm Grid for all your alarm’s need
    Read More
  2. User Score
    10
    April 4th, 2017
    0 people found this review helpful!
    Great Service!!! Made it very easy to set everything up and great support on their website. Would recommend to anyone who wishes to do a self installed alarm system!!!!
    Read More
  3. User Score
    10
    March 14th, 2017 Cordova, TN
    0 people found this review helpful!
    Sterling, my contact technician at AlarmGrid, was a terrific communicator and with his kind, patient, and expert help, I was able to resolve the issue I had with my alarm system.
    Read More
  4. User Score
    10
    March 1st, 2017 Sterling, VA
    1 people found this review helpful!
    I recently bought a Lyric system from Alarm Grid. I have started using their monitoring service. I am a more than happy customer.

    I was very impressed with their staff (Gill & Frank) in helping me select the correct products by understanding my needs and evaluating my current system. Their resources on the website were also helpful for me to understand my options. Their customer service was very prompt. My solution was a bit challenging because I wanted to reuse my existing hardwired sensors, add new wireless one and use z-wave home automation. They helped me on all of these. I had a particularly mysterious issue with wiring 5800C2W (wired to wireless convertor). Alarm Grid Staff (Joshua, Frank & Sterling) quickly guessed the issue and provided trouble shooting tips. This illustrates their experience in providing remote help to folks who want to do DIY alarm system setup. I also wanted to call out on their exceptional commitment to provide best service to their clients. I had accidentally ordered the wrong part. Frank blew me away with his response when I told him about it. He said ” I am sorry, we should have caught that on our end, and not send the wrong part”. It shows that they try to take the effort to understand the solution that a customer is trying to put in place and verify if it will work.

    Thanks
    B

    Read More
  5. User Score
    10
    January 6th, 2017
    4 people found this review helpful!
    I’ve had Alarm Grid as my provider for over 24 months with no issues and no regrets.
    Reading Rupesh’s question leads me to point out the main part of pricing the post is missing. First, if you are going to have an alarm for 12 months and leave the country, going DIY may not be your best option. If you go DIY and you move to another state you can take your $300 worth of equipment with you to your new home. If you go with a mainstream company they will charge you $40-$50 per month plus the $99 install. At the end of the term, usually 24-36 months, you own nothing and have overpaid thousands of dollars. Going DIY with Alarm Grid, over 24-36 month brings your overall cost way down. Look at 48-60 months and there’s a huge savings in final costs going DIY.
    Using the numbers 24 months of $40/mo of the $99 dollar leased equipment is $1,059, at 36 months at $50/mo is $1,899. You still don’t own the equipment.
    Using the DIY numbers 24 months of $20/mo monitoring plus $300 of equipment you own is $780, a savings of $279 or $12/mo. DIY at 36 months with better service at $35/mo plus $300 equipment is $1,560, a $339 savings or $9.41/mo savings.
    I went 13 years with my last monitoring company but they weren’t IP/cellular. I cancelled the copper wire and went VOIP saving $45/mo. I’ve got e911 for $15/year and no VOIP costs after buying the $25 Obi box. Another thing I like about DIY is adding a guest pass code in 2 minutes! That saves me a service call! When you own it, you control it. I didn’t know anything about alarms. I photographed the old system’s set up, labeled the wires, and ripped it out. I wired it all back up and Alarm Grid did the programming.
    Read More
  6. User Score
    10
    December 29th, 2016 Chicago, IL
    0 people found this review helpful!
    Great prices, products, and exceptional customer service!
    Read More
  7. User Score
    10
    November 18th, 2016 Mount Prospect, IL
    1 people found this review helpful!
    By far Alarm Grid has the best customer service ever. No matter what question, every time they answered right away. I am really happy with their products.
    Read More
  8. User Score
    10
    November 6th, 2016
    1 people found this review helpful!
    Best online tech support with video, for the DIY, Great phone support, price of equipment inline with others on net.
    Read More
  9. User Score
    10
    November 3rd, 2016 Johnston, RI
    0 people found this review helpful!
    What a great job they activating my system to total connect 2.0. it was done flawlessly. A couple of emails and it was done…. and I wasn’t even home at the time. Great Job!!
    Read More
  10. User Score
    7
    October 20th, 2016 Reston, VA
    4 people found this review helpful!
    Can someone explain how this company’s monitoring system is rated low price? I wasn’t here to rate the services or anything so please disregard the rating i have provided as i am not a customer. I just want to understand why they are sold as low price company.
    Here is my breakdown:
    At minimum I am getting a 300 dollars worth of equipment + $32 for an extra sensor (sensor price of $32 is listed in their website) which means total of $332
    If I go with the cheapest monitoring package they offer it comes out to be $15 bucks per month.

    In total per month I am then paying $332/12 = $27.6+ $15 = $42.6 per month before taxes

    If I go with 2nd highest monitoring plan then I have to pay $25 which then makes my monthly to be $27.6 + $25 = $52.6 per month

    Read More
  11. User Score
    10
    October 17th, 2016 Reston, VA
    0 people found this review helpful!
    Amazing Company!
    Read More
  12. User Score
    10
    September 20th, 2016 San Diego, CA
    5 people found this review helpful!
    I just started using Alarm Grid (coming from another Florida based DIY monitoring service).

    I am astonished on how together and professional everyone in this organization is. Frank Longo in particular was patient and thorough in getting our system online quickly. I highly recommend this company.

    Even another plus – No push for extra services. If you need a consult, they will do that. If you go in knowing what you want there will be no car salesmen tactics.

    Read More
  13. User Score
    10
    August 15th, 2016 MO
    3 people found this review helpful!
    There is not much to say except this company is awesome! I dislike something about most companies (TV, Internet, Cellular, etc.) but this company really stands out. Inexpensive with a lot of service options.

    Because it’s a DIY alarm, some items can be tricky to setup. I have had to call twice and both times the tech was on the spot with an answer and helped me setup the hardware. They gave me advice on other or the best hardware to use for a particular automation.

    I also Had no problem with bringing my old equipment. As with other companies, you have to use their products, but not here. I was able to use an existing system and their support team helped me set it up.

    Great company!

    Read More
  14. User Score
    10
    July 30th, 2016 Hilton Head Island, SC
    4 people found this review helpful!
    I was tired of paying a big company an ever increasing large fee per month for an ancient low-feature system, so did some research on what was available to do myself. I was impressed with the capabilities of the Honeywell Lynx 5200 and very fortunately stumbled across Alarm Grid’s superb online videos on how to install it myself. I found that I could even tie it in to some of my existing sensors.

    Before I started, I was extremely impressed that I could ask Alarm Grid questions via email and get a rapid technical response. I installed the system and am very, very pleased with it. (With the great documentation, Sterling’s superb videos, and the ability to email questions, it is hard to fail. )

    When I wanted to use some of its more advanced features and could not figure out how to do it, I emailed Alarm Grid again. Within 1 day Sterling had gone the extra mile and I had a great response that worked perfectly.

    I am not a large customer and have no connection with them whatsoever. I live far away from their territory. Yet this seems to be a business that really puts customer satisfaction as priority one.

    Thanks again.

    Read More
  15. User Score
    10
    July 29th, 2016 Scottsdale, AZ
    1 people found this review helpful!
    Even before purchasing some equipment off them they were very helpful in helping me with an old alarm system. I have since purchased equipment and when set up will use their monitoring. Some of there equipment prices may be a little higher than others but the wealth of information and service more than makes up for it. I do recommend highly
    Read More
  16. User Score
    10
    July 27th, 2016
    2 people found this review helpful!
    Great customer service. The day I had my phone appointment to finish setting up my service with they were right on time with the call. They have answered all my questions in a professional and timely manner. This was the first time I have ever installed a home alarm. With the help of their online videos it went very smooth. I would recommend anyone with any technical experience to install your own alarm and save a bunch of money. If you have any questions along the way sterling and his team will be right there to help you after the sale unlike the “other guys”. They ar3 up front with who provides there monitoring service in like the largest installer of alarms who out sources there monitoring to a third party.
    Read More
  17. User Score
    10
    July 25th, 2016 Loveland, CO
    5 people found this review helpful!
    I’m going to share my personal experience with AlarmGrid 3 yrs into using their monitoring service. I wanted a do-it-yourself home security solution because I’ve never felt too confident about the door-to-door sales reps approach…or their associated contract commitments…(24-month +). I spent several weeks researching product specs and found Honeywell’s product in 2013 (5100 series) the best value and customer rating. Sterling with AlarmGrid produced YouTube videos easily available on a google search and made me feel very confident about getting this project done. They’re the most technically proficient & customer-service oriented service provider I’ve ever dealt in my 25 years of direct Business-to-Business sales career. Whatever you’re looking to do to feel safer at your home (Fire, Video Surveillance, Home Automation or basic home security) trust AlarmGrid. These folks are AWESOME!!!) 5+++ Star service and support. I couldn’t speak highly enough and I rarely offer reviews on the Internet… they deserve it!!! Thanks again for your continued service and support.
    Read More
  18. User Score
    10
    July 7th, 2016 Columbia, MD
    1 people found this review helpful!
    The folks at Alarm Grid have been excellent. I took over my panel from one of the “big guys” so I could have more flexibility and save money. Customer service and support have been great at getting me set up without a hitch and updating my setup with the central station as I add on to my system.

    Strongly recommend for the do it your selfer!

    Read More
  19. User Score
    10
    June 8th, 2016 Montgomery, AL
    4 people found this review helpful!
    My family was in the market for a better alternative to the expensive monitoring companies. I began doing my research, and was initially going with another company, however they didn’t offer the next generation hardware. I opted for Alarm Grid for that reason, and am exceedingly glad that I did. These guys have consistently been top-notch. They are very prompt, professional, and are great at what they do. I got my system quickly, and it set up easily with the YouTube videos they provide. I got scheduled to get the system registered with them, and they were able to accommodate an earlier opening I had to come available. They were patient, helpful and courteous through the registration process. Alarm Grid has since emailed the certificate to my insurance company. I honestly can’t say enough great things about Alarm Grid. Thanks Sterling, Frank, and Connie!
    Read More
  20. User Score
    10
    May 24th, 2016 South Fork, CO
    7 people found this review helpful!
    Due to a recent rash of home break ins in our area, I felt it was necessary to install a home security system I got bids from two different local security companies and was uncomfortable with the price from the first company and the product from the second. I found Alarm Grid on line and started doing some research on the Honeywell system. At first it looked intimidating to install, but after watching the numerous videos provided by Alarm Grid I decided to go ahead. The videos are spot on! I had very little difficulty getting the system up and running. I did contact Alarm Grid twice via e-mail support with questions and both times my questions were answered quickly and fully. I just got off the phone with Frank Longo getting me set up for the monitoring portion and I am perfectly happy with the customer service provided by Alarm Grid. I also saved over $900.00 by doing it myself, plus another $5.00 a month in monitoring fees. Best of all, I am not tied to a 3 to 5 year contract quoted by others. Two thumbs up!
    Read More

Recent News:

Want Us To Review a Company?

If there is a home security company that you don't see on our site, and would like us to review, please contact us.

REAL REVIEWS (YES THEY’RE REAL)

With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
8.2
User Score
10.0
Rank this Company

Ratings Breakdown

Price

Basic monthly payment
$15 - $45

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
No contract

Cancellation Policy

Can you cancel contract?
No fee; 30 days

Moving Policy

Can you move with system?
Undisclosed

Index

Quality Index (Below 413 is good)
106

Number of Reviews

User reviews here on BHSC
83
Our Score
9.0
User Score
8.4
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,879