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alarm_grid

Alarm Grid

Similar to: SimpliSafe

Our Score
8.2
User Score
9.9

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Our Score
8.2
User Score
9.9
Rank this Company

Ratings Breakdown

Price

Basic monthly payment
$15 - $45

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
No contract

Cancellation Policy

Can you cancel contract?
No fee; 30 days

Moving Policy

Can you move with system?
Undisclosed

Index

Quality Index (Below 413 is good)
106

Number of Reviews

User reviews here on BHSC
87

This Review is maintained by Chase Sagum

Review Last Updated: February 2, 2017

Alarm Grid is a new home security company on the scene and trying to make ripples in the home security industry. The company offers a myriad of Honeywell and 2Gig alarm systems, which are well-known for their quality and durability. Alarm Grid provides a DIY monitoring package at $15-45 per month which allows consumers to monitor their security systems themselves as well as central station monitoring plans that start at $15 per month. DIY monitoring is a cheap alternative to professional monitoring from central stations but it does put the liability in the hands of the owners. Customers not comfortable monitoring their own systems, or not willing to pay extra for Alarm Grid’s professional monitoring option might consider our top home security companies.

The Good

  • No Contract
  • No Cancellation Fees 
  • Self-Monitoring as Low as $15 a Month
  • Great Transparency/Customer Service
  • Financing Options Available

Alarm Grid explicitly states it will not lock customers into contracts. This no-contract policy is quite unique in the home security industry and provides customers with a low-risk alternative to major companies. And because Alarm Grid features no long-term contracts, customers will not need to worry about the hefty cancellation fees – in which they would need to pay up to hundreds of dollars towards the remaining balance. Although customers should note the 30-day return policy on equipment purchased.

Alarm Grid provides a number of flexible monitoring options for every budget and preference. Self-monitoring is the cheapest option (as low as $15 a month), and allows customers to monitor their own system by calling the local authorities in the event of an intrusion. Alerts and notifications are sent via text to smart phones give homeowners proper notice to the dealings of their systems. Basic monitoring is handled by Criticom Monitoring Services from $15-45 per month. Basic monitoring gives homeowners access to professional monitoring but requires a phone line. However, if your home doesn’t have a phone line then you’ll have to use one of Alarm Grid’s Gold plan which uses a cellular connection and is very popular. Using the Gold plan allows you to use any of the home automation features Alarm Grid offers.

Because Alarm Grid has positioned itself as one of the best DIY home security systems in the industry, the company provides plenty of online and phone support to help its customers manage their own security systems. The company features video tutorials, a comprehensive knowledge base, and live chat to answer questions and resolve issues. Customers have praised Alarm Grid’s customer service as both responsive and informative.

Alarm Grid has a unique partnership with Affirm which provides its customers an opportunity to finance their systems. The approval process is instant allowing individuals with no credit score to get a 3, 6, 12-month loan to help pay for their system.

The Bad

  • Equipment Costs Upfront
  • Inherent Risks with Self-Monitoring
  • Strictly a DIY Company

While Alarm Grid customers pay nothing in terms of activation or installation costs, they will be required to pay for all their equipment upfront, which can be hundreds of dollars even for a basic monitoring system. Other home security companies have successfully absorbed the cost of the equipment into their monthly fees, allowing customers to pay for the equipment over time. And although self-monitoring is an effective way to reduce you monthly monitoring costs, it also presents some inherent risks. Customers who choose this option will be required to contact the authorities themselves, even if they receive an alert in the middle of the night or far from home. If customers are asleep or otherwise away from their phone or computer, several minutes can transpire before authorities are contacted. Alarm Grid does not have any local service techs and is strictly a DIY company. If you prefer to install your system on your own then great, but if you prefer to have a technician do it for you, then you may need to look elsewhere.

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The Bottom Line

Despite Alarm Grid’s relatively short time in business, the company has established itself as an industry disruptor. With no long-term contracts, cancellation fees, or required third-party monitoring, Alarm Grid is truly putting home security in the hands of the consumer. However, whether or not the company is placing home security in good hands depends entirely on the attention of its customers. Potential customers need to be aware of the responsibility that comes with monitoring their own systems. They should also be prepared to pay for all of their security and automation equipment upfront. And though Alarm Grid has partnered with a reliable monitoring company for its professional monitoring packages, customers are encouraged to investigate other companies with more industry experience before making a final decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.7
$34.99
$99

#3

5.9
$34.95-49.95
$99

#4
alarm_grid

9.9
$15 - $45
Undisclosed

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87 Alarm Grid Reviews

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  1. User Score
    10
    September 6th, 2017
    3 people found this review helpful!
    Spoke with Dylan at Alarm Grid and he took care of all my needs. I really enjoy dealing with Dylan, he was great at setting me up to be monitored. Alarm Grid has everything I needed at a great price and and it is easy to make changes if needed. I highly recommend Alarm Grid for your monitoring needs. They are very knowledgeable, friendly and professional.
    Read More
  2. User Score
    9
    July 22nd, 2017 Coos Bay, OR
    2 people found this review helpful!
    I am offering this review of alarm grid both unsolicited and unrewarded.
    I rarely do reviews and tend to only do so for the most extreme of reasons in either direction, good or bad…
    …And in this case it’s all to the good!

    From my very first initial phone call when first considering installing a home alarm system all the way through to customer service after the sale answering my questions regarding either the product itself or setup, the folks at alarm grid are patient knowledgeable and thorough. The first gentleman I spoke with was on the phone with me for a good 30 45 minutes answering all of my questions and taking care of all of my concerns to help me make an educated decision in my purchase of a home alarm system. The product arrived sooner than expected & very well packaged. When I called to initiate service I had not yet had time to sit down and thoroughly read all of the instructions on setup or installation ( a hectic work schedule in preparation for a vacation which prompted the need for the alarm in the first place) the technician I spoke with walked me through the entire process, from programming of my main panel and set up of all peripherals. Where we got off the phone literally all I had to do is Mount the peripherals at a place of my choosing.
    Even after initial installation and setup there’s customer service is still top notch I can’t tell you how many phone calls ive made to them with random questions about why this happened or what’s up with that ( nothing is wrong with the system at all, more operator error.)
    It is rare that I am this impressed with a company’s customer service and having worked customer service in the past I am fairly critical in the area.
    If you’re looking for friendly service, a knowledgeable staff, and customer support after the sale that doesn’t make you feel like you’ve been lost in the breeze I highly recommend you give the folks at alarm grid a chance to impress you as they did me.

    Read More
  3. User Score
    10
    July 20th, 2017 Winter Park, FL
    2 people found this review helpful!
    HI i am quite impressed with Alarm Grid. I was shopping around to get a new alarm monitoring service on line. Luckily I founded Alarm Grid is not most inexpensive one but is very inexpensive. No contract ( well thought ). My old monitoring company wanted me to renew my contract for 5 more years, no way Jose. When I had my old monitoring company I decided to change from my landline phone number to a VOIP phone number what a bad decision, my old alarm monitoring company did not have that service, but because I had a contract with them I ended up losing my 20 + years phone number when had to returned back to my landline company or pay $31.50 times 24 more months to my old monitoring company until my contract expired. Finally a company with NO contract. NO set up fee. NO installation fee, NO cancellation fee, excellent low monthly payments just $15 a month and excellent service. I called several companies before calling Alarm Grid I was a little scare because I am not an internet expert. but I took the challenge and called Alarm Grid. They explained me everything. I signed up with them on line.Maid a next day phone installation appointment They called me exactly on the time we agreed, guided me step by step and answered all my questions, in less than 40 minutes my alarm monitoring service was up and running. I tested the alarm monitoring service again during the night that same day and I could not be happier. Now i am saving $15.50 every month and thinking to get the upgrade to cellular monitoring
    Read More
  4. User Score
    10
    July 6th, 2017 Mason, OH
    1 people found this review helpful!
    A few comments for the support team. I had phone calls with a number of your staff to assist me with several issues that my wired system presented.

    I was amazed! Contrary to the usual phone support from most companies, each individual treated me with total respect even though I am a novice in the wiring of the system. They talked me through each step with patience. I ran into a couple of issues: one screw terminal on my old system being stripped out by a previous worker, and a transformer on the old system with 5 terminals with wires rather than 3 terminals with 2 wires as I understand is “normal”. An x-10 automation system was the answer which made perfect sense once we all knew where those extra 3 wires plugged into the Vista panel.

    Since I was unsure of all the ins and outs, I asked what must have appeared to be “dumb questions” which were answered with no smirks or laughter. Thanks for keeping my ego intact!

    A suggestion would be to ask Honeywell to include in the communicator box a 10 ft. length of wire of each 5 conductor and 2 conductor in the 22 guage. I made trips to 5 stores and could only come up with 18 gauge which worked, but thinner would have been better to work with.

    I also had an online chat with a rep who was also excellent!

    Read More
  5. User Score
    10
    April 21st, 2017
    2 people found this review helpful!
    I bought a new prewired house. After shopping around for a hybrid alarm system, I decided to do everything myself. From consultation to ordering, from shipping to installation help and finally activation, Alarm Grid was absolutely outstanding. All employees where very courtesies, patients, knowledgeable and professionals. Sterling Donnelly stand above all. His knowledge and patience are unbeatable. The bottom line is now I have first class hybrid alarm system, monitored, no contract, and with a company you really like to do business. Yes, I would highly recommend Alarm Grid for all your alarm’s need
    Read More
  6. User Score
    10
    April 4th, 2017
    2 people found this review helpful!
    Great Service!!! Made it very easy to set everything up and great support on their website. Would recommend to anyone who wishes to do a self installed alarm system!!!!
    Read More
  7. User Score
    10
    March 14th, 2017 Cordova, TN
    1 people found this review helpful!
    Sterling, my contact technician at AlarmGrid, was a terrific communicator and with his kind, patient, and expert help, I was able to resolve the issue I had with my alarm system.
    Read More
  8. User Score
    10
    March 1st, 2017 Sterling, VA
    2 people found this review helpful!
    I recently bought a Lyric system from Alarm Grid. I have started using their monitoring service. I am a more than happy customer.

    I was very impressed with their staff (Gill & Frank) in helping me select the correct products by understanding my needs and evaluating my current system. Their resources on the website were also helpful for me to understand my options. Their customer service was very prompt. My solution was a bit challenging because I wanted to reuse my existing hardwired sensors, add new wireless one and use z-wave home automation. They helped me on all of these. I had a particularly mysterious issue with wiring 5800C2W (wired to wireless convertor). Alarm Grid Staff (Joshua, Frank & Sterling) quickly guessed the issue and provided trouble shooting tips. This illustrates their experience in providing remote help to folks who want to do DIY alarm system setup. I also wanted to call out on their exceptional commitment to provide best service to their clients. I had accidentally ordered the wrong part. Frank blew me away with his response when I told him about it. He said ” I am sorry, we should have caught that on our end, and not send the wrong part”. It shows that they try to take the effort to understand the solution that a customer is trying to put in place and verify if it will work.

    Thanks
    B

    Read More
  9. User Score
    10
    January 6th, 2017
    9 people found this review helpful!
    I’ve had Alarm Grid as my provider for over 24 months with no issues and no regrets.
    Reading Rupesh’s question leads me to point out the main part of pricing the post is missing. First, if you are going to have an alarm for 12 months and leave the country, going DIY may not be your best option. If you go DIY and you move to another state you can take your $300 worth of equipment with you to your new home. If you go with a mainstream company they will charge you $40-$50 per month plus the $99 install. At the end of the term, usually 24-36 months, you own nothing and have overpaid thousands of dollars. Going DIY with Alarm Grid, over 24-36 month brings your overall cost way down. Look at 48-60 months and there’s a huge savings in final costs going DIY.
    Using the numbers 24 months of $40/mo of the $99 dollar leased equipment is $1,059, at 36 months at $50/mo is $1,899. You still don’t own the equipment.
    Using the DIY numbers 24 months of $20/mo monitoring plus $300 of equipment you own is $780, a savings of $279 or $12/mo. DIY at 36 months with better service at $35/mo plus $300 equipment is $1,560, a $339 savings or $9.41/mo savings.
    I went 13 years with my last monitoring company but they weren’t IP/cellular. I cancelled the copper wire and went VOIP saving $45/mo. I’ve got e911 for $15/year and no VOIP costs after buying the $25 Obi box. Another thing I like about DIY is adding a guest pass code in 2 minutes! That saves me a service call! When you own it, you control it. I didn’t know anything about alarms. I photographed the old system’s set up, labeled the wires, and ripped it out. I wired it all back up and Alarm Grid did the programming.
    Read More
  10. User Score
    10
    December 29th, 2016 Chicago, IL
    1 people found this review helpful!
    Great prices, products, and exceptional customer service!
    Read More
  11. User Score
    10
    November 18th, 2016 Mount Prospect, IL
    3 people found this review helpful!
    By far Alarm Grid has the best customer service ever. No matter what question, every time they answered right away. I am really happy with their products.
    Read More
  12. User Score
    10
    November 6th, 2016
    2 people found this review helpful!
    Best online tech support with video, for the DIY, Great phone support, price of equipment inline with others on net.
    Read More
  13. User Score
    10
    November 3rd, 2016 Johnston, RI
    1 people found this review helpful!
    What a great job they activating my system to total connect 2.0. it was done flawlessly. A couple of emails and it was done…. and I wasn’t even home at the time. Great Job!!
    Read More
  14. User Score
    7
    October 20th, 2016 Reston, VA
    9 people found this review helpful!
    Can someone explain how this company’s monitoring system is rated low price? I wasn’t here to rate the services or anything so please disregard the rating i have provided as i am not a customer. I just want to understand why they are sold as low price company.
    Here is my breakdown:
    At minimum I am getting a 300 dollars worth of equipment + $32 for an extra sensor (sensor price of $32 is listed in their website) which means total of $332
    If I go with the cheapest monitoring package they offer it comes out to be $15 bucks per month.

    In total per month I am then paying $332/12 = $27.6+ $15 = $42.6 per month before taxes

    If I go with 2nd highest monitoring plan then I have to pay $25 which then makes my monthly to be $27.6 + $25 = $52.6 per month

    Read More
  15. User Score
    10
    October 17th, 2016 Reston, VA
    1 people found this review helpful!
    Amazing Company!
    Read More
  16. User Score
    10
    September 20th, 2016 San Diego, CA
    7 people found this review helpful!
    I just started using Alarm Grid (coming from another Florida based DIY monitoring service).

    I am astonished on how together and professional everyone in this organization is. Frank Longo in particular was patient and thorough in getting our system online quickly. I highly recommend this company.

    Even another plus – No push for extra services. If you need a consult, they will do that. If you go in knowing what you want there will be no car salesmen tactics.

    Read More
  17. User Score
    10
    August 15th, 2016 MO
    6 people found this review helpful!
    There is not much to say except this company is awesome! I dislike something about most companies (TV, Internet, Cellular, etc.) but this company really stands out. Inexpensive with a lot of service options.

    Because it’s a DIY alarm, some items can be tricky to setup. I have had to call twice and both times the tech was on the spot with an answer and helped me setup the hardware. They gave me advice on other or the best hardware to use for a particular automation.

    I also Had no problem with bringing my old equipment. As with other companies, you have to use their products, but not here. I was able to use an existing system and their support team helped me set it up.

    Great company!

    Read More
  18. User Score
    10
    July 30th, 2016 Hilton Head Island, SC
    7 people found this review helpful!
    I was tired of paying a big company an ever increasing large fee per month for an ancient low-feature system, so did some research on what was available to do myself. I was impressed with the capabilities of the Honeywell Lynx 5200 and very fortunately stumbled across Alarm Grid’s superb online videos on how to install it myself. I found that I could even tie it in to some of my existing sensors.

    Before I started, I was extremely impressed that I could ask Alarm Grid questions via email and get a rapid technical response. I installed the system and am very, very pleased with it. (With the great documentation, Sterling’s superb videos, and the ability to email questions, it is hard to fail. )

    When I wanted to use some of its more advanced features and could not figure out how to do it, I emailed Alarm Grid again. Within 1 day Sterling had gone the extra mile and I had a great response that worked perfectly.

    I am not a large customer and have no connection with them whatsoever. I live far away from their territory. Yet this seems to be a business that really puts customer satisfaction as priority one.

    Thanks again.

    Read More
  19. User Score
    10
    July 29th, 2016 Scottsdale, AZ
    2 people found this review helpful!
    Even before purchasing some equipment off them they were very helpful in helping me with an old alarm system. I have since purchased equipment and when set up will use their monitoring. Some of there equipment prices may be a little higher than others but the wealth of information and service more than makes up for it. I do recommend highly
    Read More
  20. User Score
    10
    July 27th, 2016
    4 people found this review helpful!
    Great customer service. The day I had my phone appointment to finish setting up my service with they were right on time with the call. They have answered all my questions in a professional and timely manner. This was the first time I have ever installed a home alarm. With the help of their online videos it went very smooth. I would recommend anyone with any technical experience to install your own alarm and save a bunch of money. If you have any questions along the way sterling and his team will be right there to help you after the sale unlike the “other guys”. They ar3 up front with who provides there monitoring service in like the largest installer of alarms who out sources there monitoring to a third party.
    Read More

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Our Score
8.2
User Score
9.9
Rank this Company

Ratings Breakdown

Price

Basic monthly payment
$15 - $45

Up-Front Costs

Activation, Install & Equipment
Undisclosed

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
No contract

Cancellation Policy

Can you cancel contract?
No fee; 30 days

Moving Policy

Can you move with system?
Undisclosed

Index

Quality Index (Below 413 is good)
106

Number of Reviews

User reviews here on BHSC
87
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,037