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Alarm Grid

Similar to: SimpliSafe

Our Score
7.1
User Score
9.9

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Our Score
7.1
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$10+

Install & Equipment Fee

Undisclosed

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

Undisclosed

Index

106

Number of Reviews

98

This Review is maintained by Chase Sagum

Review Last Updated: January 17, 2019

  • Contract and Cancellation: Alarm Grid explicitly states it will not lock customers into contracts. This no-contract policy is quite unique in the home security industry and provides customers with a low-risk alternative to major companies. And because Alarm Grid features no long-term contracts, customers will not need to worry about the hefty cancellation fees – in which they would need to pay up to hundreds of dollars towards the remaining balance. Although customers should note the 30-day return policy on equipment purchased.
  • Monitoring: Alarm Grid provides a number of flexible monitoring options for every budget and preference. Alarm Grid has monitoring plans that start at just $10/month and increase depending on what a homeowner wants out of their system.
  • System Financing: Alarm Grid has a unique partnership with Affirm which provides its customers who bought equipment an opportunity to finance their systems. The approval process is instant; allowing individuals with no credit score to get a 3, 6, 12-month loan to help pay for their system.
  • Equipment Costs: While Alarm Grid customers pay nothing in terms of activation or installation costs, they will be required to pay for all their equipment and sensors upfront, which can be hundreds of dollars even for a basic monitoring system. Other home security companies have successfully absorbed the cost of the equipment into their monthly fees, allowing customers to pay for the equipment over time.
  • Self-Monitoring: Although self-monitoring is an effective way to reduce your monthly monitoring costs, it also presents some inherent risks. Customers who choose this option will be required to contact the authorities themselves, even if they receive an alert in the middle of the night or far from home. If customers are asleep or otherwise away from their phone or computer, several minutes can transpire before authorities are contacted.
  • Our Recommendation: While obviously an affordable option, Alarm Grid isn’t necessarily the most reliable requiring so much of the homeowner to deal with on their own. For those who want 24/7 professional monitoring, Protect America and Frontpoint are viable options.

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98 Alarm Grid Reviews

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  1. User Score
    10
    December 4th, 2015 Fairfax, VA
    5 people found this review helpful!
    I’ve been an AlarmGrid customer for two years. The service has been excellent! The service is well-priced and very reliable, and customer service is very responsive to inquiries, even about DIY equipment issues. The company also produces instructional videos about installing components – in fact, it’s how I found them. I’m pleased to recommend AlarmGrid without reservation.
    Read More
  2. User Score
    10
    November 25th, 2015 Prescott, AZ
    8 people found this review helpful!
    I bought and installed a Lynx 7000 from AG about 6 months ago. The whole sales, installation, support, and follow up was outstanding. It’s such a pleasure to call them and get a real person on the line. On one occasion I had a question that needed to be refered to someone. I was told that I would hear back from “Frank” before closing and guess what… Yup as promised Frank got ahold of me. That is pretty rare these days. I have had a few occasions to reach out to Sterling had he has always been friendly, courteous and professional. He is always willing to help DYI’ers
    So, this past weekend, for the first time in my life we had a legitimate break in at 00:05 Saturday morning. We were out of town. But the alarm and monitoring service performed flawlessly. From the video feed after the fact we could see the “Perp” approach the front door and ring the door bell multiple times then run to the back of the house. He gained entry buy prying/ bending a 6’x2′ sliding window panel. Of course that triggered the alarm. The sensor trip sequence was, window, LR motion, FR motion, back door. The central station reached me on my cell and dispatched the local police.
    Amazingly, nothing was taken. I can only assume that with the siren blasting the burgler decided not to stick around.
    Thank you AG. I’m a believer.
    R
    Read More
  3. User Score
    10
    November 19th, 2015 Short Hills, NJ
    5 people found this review helpful!
    I’ve been an AlarmGrid customer for a year and do not typically write recommendations, however, Sterling and his company’s service is exceptional. By following his online instructions/videos, purchasing a few products and getting his email/phone advice, we were able to remotely reconfigure my inherited Honeywell Alarm system. The internet service via TotalConnect has worked seamlessly and the mobile app is very convenient. Finally, AlarmGrid is always promptly responds with knowledgeable thoughtful solutions.
    Read More
  4. User Score
    10
    October 12th, 2015 Santa Barbara, CA
    8 people found this review helpful!
    After several frustrating calls to other companies seeking answers to my questions about converting my existing hard-wired / telco-based system to a new IP-based system, AlarmGrid patiently and accurately guided me in the right direction. They didn’t try to sell me the moon and the stars, either.

    I received my new components quickly and had no trouble getting them installed. Then their tech support wizard remotely configured my system with nary a hitch. She was extremely knowledgable and it all was done in about a half hour.

    These folks are pros, and couldn’t be nicer to deal with. Highly recommended.

    Read More
  5. User Score
    10
    October 2nd, 2015 Milwaukee, WI
    9 people found this review helpful!
    Within the two weeks worth of DIY Security System setup that I have been engaged in with Alarm Grid thus far, Alarm Grid has done a phenomenal job at providing the necessary steps to complete a successful DIY setup. This is coming from an IT professional that has been on both ends of the spectrum when it comes to putting together documentation of project requirements and functional designs as well as following and developing solutions per technical specs. I find the video tutorials by Sterling, the FAQ’s, and the accessible manuals on the website extremely helpful. And I truly appreciate their approach to running their business. They don’t hold back information and they are very detailed in delivering the important instructions. Almost every hiccup I encountered during my DIY setup, I was able to find the solution and the how to on the Alarm Grid website.
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  6. User Score
    10
    October 1st, 2015 Portsmouth, NH
    5 people found this review helpful!
    Alarmgrid is the best. I tried them out with a new system at a vacation home. I was so happy with their knowledge and service that I wanted to switch from ADT to them in my primary residence. Again, they were exceptionally knowledgeable, guiding me as to what to order to transform my ADT Vista 20P panel to use with Total Connect/Alarm Grid. The process went flawlessly.

    By the way, the agents are very well trained. I had to do some special programming on my system and they told me exactly what to do as if they’ve been through it a million times.

    This company is the real deal. I’m very happy! Highly recommended!

    Read More
  7. User Score
    10
    September 11th, 2015 Indian Trail, NC
    3 people found this review helpful!
    Alarm Grid has provided excellent service for my home security needs for the last few years. They have always been professional, patient and courteous. I recommend them to family and friends. Choose AlarmGrid for your security needs.
    Read More
  8. User Score
    10
    September 10th, 2015
    3 people found this review helpful!
    Great service and helpful support staff!
    Read More
  9. User Score
    10
    August 12th, 2015 Moncks Corner, SC
    3 people found this review helpful!
    Alarm Grid is the best stand alone alarm service around. Their videos on youtube are great for the do it yourselfer. Also, they tech support is extremely knowledge and will help you with any needs or questions that you may have. Their customer service has been excellent so far, and their prices are the best around. If you are looking for an alarm company this is the one to go with!!!
    Read More
  10. User Score
    10
    July 28th, 2015 Glen Oaks, NY
    4 people found this review helpful!
    Alarm Grid is a solid 10 in my book. I have been with them for just under two years and have absolutely nothing negative to say. They respond to questions in a timely manner and both Sterling and Frank are always extremely helpful. I am fine with self monitoring and highly recommend this company to all my friends. I think when you look at all of the user ratings for Alarm Grid it is a real testament to them.
    Read More
  11. User Score
    10
    July 16th, 2015 Olympia, WA
    6 people found this review helpful!
    Been with Alarm Grid for over a year now. Top notch customer service and their online video instruction is great. I’ve had to contact them a coupe times with questions and have been shocked to get a call each time within minutes. They have been very helpful and are knowledgable about products and what I was trying to do. They also explain things in plan language so anyone can understand. They couldn’t have made it any easier and I feel like an expert now.

    Sterling has always been responsive and friendly but so has everyone else I’ve had contact with. Because of their help and instruction, I have expanded my system to include more sensors and feel comfortable doing so.

    The Honeywell L5100 system is easy to use and monitoring with my mobile device (iPhone/iPad) couldn’t be any easier. I receive text and email instantly and can monitor just about everything going on at our property in another state.

    I 100% recommended the company to friends and family. They understand their customers focus on the customers needs first.

    Read More
  12. User Score
    10
    July 7th, 2015 Bordentown, NJ
    2 people found this review helpful!
    After searching online for a company that I could monitor myself with, I chose Alarm Grid. The idea was to connect with a company that would give me what I asked for without trying to upgrade or change my choice of service. The technician was polite, informative and explained things with correct verbiage. My system was up and running in just a few minutes and I could start monitoring and controlling my system instantly. This is why I chose Alarm Grid and I am pleased to have chosen them.
    Thank you Alarm Grid,
    Al
    Read More
  13. User Score
    10
    May 8th, 2015 Metairie, LA
    5 people found this review helpful!
    Been with Alarm Grid for about 2 months now. Setting up the getting everything set up took about 30 minutes. I have the L5200 with Wifi and have been ay dding sensors here and there and they have been very helpful. I accidentally set off a panic button and the monitoring center called in a matter of seconds. The monitoring fee is very reasonable. Everything when dealing with this company has been positive. I had purchased an Alarm Grid sign on their website. Sterling emailed me stating that he was crediting my card back and mailing out the sign free of charge. I received it a couple days later and it was a pretty sturdy sign too. It’s the little things that matter!
    Read More
  14. User Score
    10
    April 29th, 2015 Indianapolis, IN
    3 people found this review helpful!
    I’ve been with AlarmGrid now for over a year and recently upgraded my communicator. They made the process simple from the scheduling to the support provided all the way through the install and activiation. From the wealth of information on the website to the knowledge shared during the install, these guys know their stuff. The overall customer experience everytime I have a question or have an appoitment with them has been exceptional!
    Read More
  15. User Score
    10
    February 20th, 2015 Baytown, TX
    9 people found this review helpful!
    I used my old Honeywell Vista system, and the total cost was only $15.00. Nothing extra added on, nobody tried to hit me up for extra $ or services. Everything is handled over the phone; I liked it better than waiting days for a service technician like I have in the past.
    I did a lot of research and I did find cheaper companies, but I did not want to get wrapped up in another contract for 3 years. You know the ones-if you do not write a letter (certified US mail) canceling the contract within 30 days before your 3 years is up, you are STUCK in another 3 year contact (that might increase $). And, you have to pay a full year in advance to get the cheaper price!
    With Alarm Grid there is no contract,just 15 bucks a month. I pay my home insurance once a year and I saved around $400 on my home insurance also, so I am making money by using Alarm Grid. If I could rate them higher I would. Ann
    Read More
  16. User Score
    10
    February 11th, 2015 Fort Mill, SC
    12 people found this review helpful!
    Every review is a 10. As a DIY alarm guy for 15 yrs, First panel was a Vista 20 SE, There is NO comparison . Customer service is Instant , Dont even need to call. Lynx Touch L7000, 24 zones, Z-wave with automation. I own all my equipment. Every Window , Every door, 2 smoke detectors , 3 glass-breaks, 4 motions, 3 remotes…. Ill just say Easy to install , Easy to pay , No contacts , No interest , No service calls , Full control from any Pc , tablet , phone . Big box price 3K..
    Read More
  17. User Score
    10
    January 20th, 2015 Chesapeake, VA
    9 people found this review helpful!
    Where do I start.

    Alarm Grid is the company I have always dreamed of. They are a DIYers dream! They allow so much customization and don’t require you to have a tech come out. I switched from ADT because of their plain basic system that I had to have tech’s come out to do anything to it and they charged me $75 a visit. I couldn’t do it any longer so I found Alarm Grid. The staff has been super friendly and overly helpful with my transition to Alarm Grid and they answer any and all questions I have within a few hours at most.

    They recently branded the Total Connect site to show their logo and it make me feel that I belong with Alarm Grid. I feel free with so much flexability. If I want to add a zone I can when I want. If I want to add a Z-wave device I can do that too…I don’t remember how to do it? No problem, Sterling has done an amazing job with his Youtube video collection.

    I would definitely recommend Alarm Grid to friends and family with out thinking twice. Keep up the good work!

    Read More
  18. User Score
    10
    January 19th, 2015 Plant City, FL
    7 people found this review helpful!
    Outstanding Service! Sterling walked me through every step of the process in getting my Honeywell Vista panel setup for Alarm Grid’s monitoring services. Was very patient with me after make a few fat fingered entries on my side, and walked me through correcting these issues in a very proficient manner. I am very happy I choose them as my Alarm Company, not just for the monitoring services but for their experience in the alarm industry and outstanding (prompt) customer service. I am already talking to people at work, who are thinking about switching and I would definitely recommend Alarm Grid to friends and family.
    Read More
  19. User Score
    10
    January 12th, 2015
    4 people found this review helpful!
    I can not say enough about the team here at Alarm Grid. If you are DIYer and need product and technical help this is the place. These guys are thorough and thoughtful. For example I placed a call late on a Friday evening , after hours , just hoping someone would answer and understandably reached their recording. About 10 minutes later I received a call from Sterling …..this is outstanding and far and above what most companies would provide! KEEP UP THE EXCELENT SERVICE!
    Read More
  20. User Score
    10
    January 9th, 2015 Gilbert, AZ
    6 people found this review helpful!
    I recently had a great encounter with the folks at Alarm Grid. It all started with their online chat app through which they answered many challenging questions about my daughter’s antiquated alarm system. They also directed me to User and Programming manuals for the alarm.

    They contacted me by e-mail to see if all my questions were answered because each step of this “adventure” brought more questions. The adventure was the “hands on” effort at my daughter’s house to re-set her alarm after purchasing her home. The sellers left no information on the alarm which rendered us rather helpless. BUT the folks at Alarm Grid, Sterling and Frank in particular, were relentless in their knowledgeable assistance.

    After several e-mail clarifications, Frank spent considerable time on the phone walking me through the installer and master code re-set sequences. His background and patience spoke volumes about Alarm Grid as a company. As we finished diagnosing the keypad and panel, he offered a few options to rectify my problems, and their costs.

    Never did I feel like these folks were trying to sell me something. I felt completely confident that they were sincerely interested in helping me, and, if a future sale was part of the solution, okay, if not, that was fine too.

    I value the integrity and professionalism of the folks at Alarm Grid and would use them in a second.

    Read More

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Our Score
7.1
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$10+

Install & Equipment Fee

Undisclosed

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

Undisclosed

Index

106

Number of Reviews

98
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-$42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,352