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#17
AlarmGrid-Logo

Alarm Grid

Comparible to Protect America's DIY System

Our Score
7.1
User Score
9.9
Our Score
7.1
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$10-45

Install & Equipment Fee

$320-625+

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

None

Index

106

Number of Reviews

101

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

Alarm Grid is a DIY, no contract alarm monitoring company. They sell security systems straight from manufacturers for businesses and personal home use. The company offers free consultations on the equipment they sell and encourage each person to pick a system that works best in their home and that the customer can install themselves. Customers can purchase alarm equipment with or without monitoring service.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#17
AlarmGrid-Logo

9.9
$10-45
$320-625+

Pros

No Contract

Alarm Grid explicitly states it will not lock customers into contracts. This no-contract policy is quite unique in the home security systems industry and provides customers with a low-risk alternative to major companies. And because Alarm Grid features no long-term contracts, customers will not need to worry about the hefty cancellation fees – in which they would need to pay up to hundreds of dollars towards the remaining balance. Although customers should note the 30-day return policy on equipment purchased.

Although self-monitoring is an effective way to reduce your monthly monitoring costs, it also presents some inherent risks. Customers who choose this option will be required to contact the authorities themselves, even if they receive an alert in the middle of the night or far from home. If customers are asleep or otherwise away from their phone or computer, several minutes can transpire before authorities are contacted.

Inexpensive Monthly Monitoring

Alarm Grid provides a number of flexible security options for every budget and preference. Alarm Grid has monitoring plans that start at just $10/month and increase depending on what a homeowner wants out of their system (up to $45/month).

Alarm Grid has a unique partnership with Affirm which provides its customers who bought equipment an opportunity to finance their systems. The approval process is instant; allowing individuals with no credit score to get a 3, 6, 12-month loan to help pay for their system.

While Alarm Grid customers pay nothing in terms of activation or installation costs, they will be required to pay for all their equipment and sensors upfront, which can be hundreds of dollars even for a basic monitoring system. Other home security companies have successfully absorbed the cost of the equipment into their monthly fees, allowing customers to pay for the equipment over time.

Positive Alarm Grid Reviews

While there are not a lot of recent reviews for Alarm Grid on our site, the reviews we have are overwhelmingly positive.

Cons

High Upfront Costs

Alarm Grid offers monitoring for a low cost because customers purchase their system upfront. Their system is not ideal for those who can’t afford to purchase all their equipment upfront. A wireless alarm system costs anywhere from $320 (security system, 3 door/window sensors, and a motion sensor) to $625 (security system, 10 door/window sensors, and a motion sensor). Any additional equipment is purchased separately. See the “About Alarm Grid” section below for pricing.

For those who are unable to purchase equipment upfront, the company offers financing through Affirm Finance. Customers can pay off their equipment in 3, 6, or 12 months. This is not an interest-free loan – APR starts at 10%.

Our Recommendation

AlarmGrid’s monthly monitoring fees and equipment fees are comparable to other DIY home security systems. If you are interested in a DIY system, we recommend comparing them to other DIY companies. If you are interested in a professionally installed home security system, we recommend reading about Guardian Protection.


About Alarm Grid

Equipment from Alarm Grid

Alarm Grid sells wireless alarm systems from the below brands. Systems come with a control panel, door/window sensors, and motion sensors:

  • 2GIG
  • Alarm.com
  • AT&T
  • Honeywell
  • Impassa
  • Iotega
  • Rogers
  • Qolsys
  • Verizon

 

You can enhance a system you purchase from Alarm Grid or any system, with their add-ons:

  • Indoor / outdoor cameras ($120-243)
  • Video doorbell ($100-250)
  • Motion sensors ($44-267)
  • Glass break detectors ($30-89)
  • Smoke, fire, carbon monoxide detectors ($44-150)
  • Key fob ($18-52)
  • Panic buttons ($30-84)
  • Medical alert button ($33-63)

 

Monitoring Options From Alarm Grid

Alarm Grid has two monitoring options – professional monitoring and self-monitoring. There are no activation fees, extra charges, and no contracts. One thing to note about Alarm Grid is that they work with customers who already have a system and just need it to be activated. A majority of their customers are system takeovers.

Professional Monitoring

Bronze: $15/month

  • Central station (live operator calls when the alarm goes off)
  • Landline or internet monitoring

Silver: $25/month

  • Central station
  • Internet monitoring
  • Remote home automation
  • Arm / disarm system remotely
  • Push notifications (email or text)

Gold: $35/month

  • Central station
  • Cellular monitoring
  • Remote home automation
  • Arm / disarm system remotely
  • Push notifications (email or text)

Platinum: $45/month

  • Central station
  • Internet monitoring
  • Remote home automation
  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Video Surveillance
Self Monitoring

Self Bronze: $10/month

  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Internet connection

Self Silver: $15/month

  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Internet connection
  • Remote home automation

Self Gold: $25/month

  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Cellular connection
  • Remote home automation

Self Platinum: $35/month

  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Cellular connection
  • Remote home automation
  • Video Surveillance

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101 Alarm Grid Reviews

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  1. User Score
    10
    April 2nd, 2016 Mclean, VA
    7 people found this review helpful!
    AlarmGrid is a great, DIY-focused alarm company. They sell high-quality hardware, no-contract UL-listed monitoring and provide outstanding technical support. I’ve worked with them the past six months to upgrade hardware and switch to their monitoring service at two locations. I also installed a new wireless system at another location. The two upgrades and account transfers and the one new install all went smoothly and I’ve been very pleased with their technical support along the way.

    Hardware:
    I’ve been impressed with AlarmGrid’s wide range of high-quality, name-brand wireless and wired control panels, sensors and accessories. Specifically, they have a good selection of commercial-quality Honeywell Ademco products.

    Monitoring:
    The courteous customer service and professional response from their UL-listed monitoring service, Criticom, has been excellent. Monitoring services are sold on a month-to-month basis with no contract commitments. Specific plans range from basic phone/internet-based monitoring for $15/month to the full-featured phone/internet/cellular plan with video monitoring for $45/month. They have self-monitoring plans without UL-listed monitoring if you only want to receive notifications of events and act on them yourself. They can customize your plan to include/exclude specific options. Billing is monthly via credit card, in the spirit of a no-contract plan, but can be billed annually if requested.

    Technical support:
    This is where AlarmGrid truly shines. Technical support by all their staff has been outstanding. They are all very knowledgeable of the products they sell and understand the nuances of installing, programming and monitoring alarm systems. They do a great job of walking you through the monitoring set-up after you schedule a one-hour block of time in advance to interact on the phone with a technician to ensure the account set-up goes smoothly and successfully. The technician will also patiently work with you to test the alarm system to ensure your sensors work properly and you alarm panel communicates with the central station. I truly appreciated their patience and attention to detail when setting up an account on a new installation, as they suggested subtle programming adjustments I had missed.

    Product information:
    In addition to excellent live technical support over the phone, AlarmGrid’s website has useful FAQ’s on many of their products and services. The comments section of each product web page is also a good place to look for installation tips and answers to common questions. There are also links to instructional videos on many products. Bottom line is that there is a lot of good information and guidance on almost every product on their web site.

    Customer service:
    I’ve experienced only one minor error on an order, which was quickly corrected once I let them know. Similarly, I had a new product that arrived defective and was promptly replaced once I called about the issue. The staff is always positive and professional in every interaction I’ve had with them. They are also easy to reach via phone during normal business hours and respond promptly to emails.

    Read More
  2. User Score
    10
    February 27th, 2016 Alpharetta, GA
    4 people found this review helpful!
    I am extremely pleased I chose Alarm Grid. I decided on a DIY installation of a Honeywell L7000PK-WIFI-3G system and went with Alarm Grid to do the monitoring. They make it so easy to do business with.

    Their process to get connected was super smooth. They schedule a time when it’s convenient for you to get you connected. It’s all done over the phone. They made sure everything was configured and tested and they did a great job of following up on additional questions I had. And they have a many videos and tutorials that were extremely helpful for the DIY user.

    Read More
  3. User Score
    10
    February 18th, 2016 Norwalk, CT
    3 people found this review helpful!
    I’ve been an Alarm Grid customer for approximately 2 years. I could not be happier! The customer service is truly amazing – Alarm Grid walked me through everything step-by-step during initial setup – and during tweaks that I’ve made to my system since then. The monitoring is top notch, prompt, and very reliable. The pricing is also very fair – they even look for ways to save you money! All in all – I would recommend Alarm Grid to anyone looking for a terrific alarm company!
    Read More
  4. User Score
    10
    December 4th, 2015 Fairfax, VA
    5 people found this review helpful!
    I’ve been an AlarmGrid customer for two years. The service has been excellent! The service is well-priced and very reliable, and customer service is very responsive to inquiries, even about DIY equipment issues. The company also produces instructional videos about installing components – in fact, it’s how I found them. I’m pleased to recommend AlarmGrid without reservation.
    Read More
  5. User Score
    10
    November 25th, 2015 Prescott, AZ
    8 people found this review helpful!
    I bought and installed a Lynx 7000 from AG about 6 months ago. The whole sales, installation, support, and follow up was outstanding. It’s such a pleasure to call them and get a real person on the line. On one occasion I had a question that needed to be refered to someone. I was told that I would hear back from “Frank” before closing and guess what… Yup as promised Frank got ahold of me. That is pretty rare these days. I have had a few occasions to reach out to Sterling had he has always been friendly, courteous and professional. He is always willing to help DYI’ers
    So, this past weekend, for the first time in my life we had a legitimate break in at 00:05 Saturday morning. We were out of town. But the alarm and monitoring service performed flawlessly. From the video feed after the fact we could see the “Perp” approach the front door and ring the door bell multiple times then run to the back of the house. He gained entry buy prying/ bending a 6’x2′ sliding window panel. Of course that triggered the alarm. The sensor trip sequence was, window, LR motion, FR motion, back door. The central station reached me on my cell and dispatched the local police.
    Amazingly, nothing was taken. I can only assume that with the siren blasting the burgler decided not to stick around.
    Thank you AG. I’m a believer.
    R
    Read More
  6. User Score
    10
    November 19th, 2015 Short Hills, NJ
    5 people found this review helpful!
    I’ve been an AlarmGrid customer for a year and do not typically write recommendations, however, Sterling and his company’s service is exceptional. By following his online instructions/videos, purchasing a few products and getting his email/phone advice, we were able to remotely reconfigure my inherited Honeywell Alarm system. The internet service via TotalConnect has worked seamlessly and the mobile app is very convenient. Finally, AlarmGrid is always promptly responds with knowledgeable thoughtful solutions.
    Read More
  7. User Score
    10
    October 12th, 2015 Santa Barbara, CA
    8 people found this review helpful!
    After several frustrating calls to other companies seeking answers to my questions about converting my existing hard-wired / telco-based system to a new IP-based system, AlarmGrid patiently and accurately guided me in the right direction. They didn’t try to sell me the moon and the stars, either.

    I received my new components quickly and had no trouble getting them installed. Then their tech support wizard remotely configured my system with nary a hitch. She was extremely knowledgable and it all was done in about a half hour.

    These folks are pros, and couldn’t be nicer to deal with. Highly recommended.

    Read More
  8. User Score
    10
    October 2nd, 2015 Milwaukee, WI
    9 people found this review helpful!
    Within the two weeks worth of DIY Security System setup that I have been engaged in with Alarm Grid thus far, Alarm Grid has done a phenomenal job at providing the necessary steps to complete a successful DIY setup. This is coming from an IT professional that has been on both ends of the spectrum when it comes to putting together documentation of project requirements and functional designs as well as following and developing solutions per technical specs. I find the video tutorials by Sterling, the FAQ’s, and the accessible manuals on the website extremely helpful. And I truly appreciate their approach to running their business. They don’t hold back information and they are very detailed in delivering the important instructions. Almost every hiccup I encountered during my DIY setup, I was able to find the solution and the how to on the Alarm Grid website.
    Read More
  9. User Score
    10
    October 1st, 2015 Portsmouth, NH
    5 people found this review helpful!
    Alarmgrid is the best. I tried them out with a new system at a vacation home. I was so happy with their knowledge and service that I wanted to switch from ADT to them in my primary residence. Again, they were exceptionally knowledgeable, guiding me as to what to order to transform my ADT Vista 20P panel to use with Total Connect/Alarm Grid. The process went flawlessly.

    By the way, the agents are very well trained. I had to do some special programming on my system and they told me exactly what to do as if they’ve been through it a million times.

    This company is the real deal. I’m very happy! Highly recommended!

    Read More
  10. User Score
    10
    September 11th, 2015 Indian Trail, NC
    3 people found this review helpful!
    Alarm Grid has provided excellent service for my home security needs for the last few years. They have always been professional, patient and courteous. I recommend them to family and friends. Choose AlarmGrid for your security needs.
    Read More
  11. User Score
    10
    September 10th, 2015
    3 people found this review helpful!
    Great service and helpful support staff!
    Read More
  12. User Score
    10
    August 12th, 2015 Moncks Corner, SC
    3 people found this review helpful!
    Alarm Grid is the best stand alone alarm service around. Their videos on youtube are great for the do it yourselfer. Also, they tech support is extremely knowledge and will help you with any needs or questions that you may have. Their customer service has been excellent so far, and their prices are the best around. If you are looking for an alarm company this is the one to go with!!!
    Read More
  13. User Score
    10
    July 28th, 2015 Glen Oaks, NY
    4 people found this review helpful!
    Alarm Grid is a solid 10 in my book. I have been with them for just under two years and have absolutely nothing negative to say. They respond to questions in a timely manner and both Sterling and Frank are always extremely helpful. I am fine with self monitoring and highly recommend this company to all my friends. I think when you look at all of the user ratings for Alarm Grid it is a real testament to them.
    Read More
  14. User Score
    10
    July 16th, 2015 Olympia, WA
    6 people found this review helpful!
    Been with Alarm Grid for over a year now. Top notch customer service and their online video instruction is great. I’ve had to contact them a coupe times with questions and have been shocked to get a call each time within minutes. They have been very helpful and are knowledgable about products and what I was trying to do. They also explain things in plan language so anyone can understand. They couldn’t have made it any easier and I feel like an expert now.

    Sterling has always been responsive and friendly but so has everyone else I’ve had contact with. Because of their help and instruction, I have expanded my system to include more sensors and feel comfortable doing so.

    The Honeywell L5100 system is easy to use and monitoring with my mobile device (iPhone/iPad) couldn’t be any easier. I receive text and email instantly and can monitor just about everything going on at our property in another state.

    I 100% recommended the company to friends and family. They understand their customers focus on the customers needs first.

    Read More
  15. User Score
    10
    July 7th, 2015 Bordentown, NJ
    2 people found this review helpful!
    After searching online for a company that I could monitor myself with, I chose Alarm Grid. The idea was to connect with a company that would give me what I asked for without trying to upgrade or change my choice of service. The technician was polite, informative and explained things with correct verbiage. My system was up and running in just a few minutes and I could start monitoring and controlling my system instantly. This is why I chose Alarm Grid and I am pleased to have chosen them.
    Thank you Alarm Grid,
    Al
    Read More
  16. User Score
    10
    May 8th, 2015 Metairie, LA
    5 people found this review helpful!
    Been with Alarm Grid for about 2 months now. Setting up the getting everything set up took about 30 minutes. I have the L5200 with Wifi and have been ay dding sensors here and there and they have been very helpful. I accidentally set off a panic button and the monitoring center called in a matter of seconds. The monitoring fee is very reasonable. Everything when dealing with this company has been positive. I had purchased an Alarm Grid sign on their website. Sterling emailed me stating that he was crediting my card back and mailing out the sign free of charge. I received it a couple days later and it was a pretty sturdy sign too. It’s the little things that matter!
    Read More
  17. User Score
    10
    April 29th, 2015 Indianapolis, IN
    3 people found this review helpful!
    I’ve been with AlarmGrid now for over a year and recently upgraded my communicator. They made the process simple from the scheduling to the support provided all the way through the install and activiation. From the wealth of information on the website to the knowledge shared during the install, these guys know their stuff. The overall customer experience everytime I have a question or have an appoitment with them has been exceptional!
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  18. User Score
    10
    February 20th, 2015 Baytown, TX
    9 people found this review helpful!
    I used my old Honeywell Vista system, and the total cost was only $15.00. Nothing extra added on, nobody tried to hit me up for extra $ or services. Everything is handled over the phone; I liked it better than waiting days for a service technician like I have in the past.
    I did a lot of research and I did find cheaper companies, but I did not want to get wrapped up in another contract for 3 years. You know the ones-if you do not write a letter (certified US mail) canceling the contract within 30 days before your 3 years is up, you are STUCK in another 3 year contact (that might increase $). And, you have to pay a full year in advance to get the cheaper price!
    With Alarm Grid there is no contract,just 15 bucks a month. I pay my home insurance once a year and I saved around $400 on my home insurance also, so I am making money by using Alarm Grid. If I could rate them higher I would. Ann
    Read More
  19. User Score
    10
    February 11th, 2015 Fort Mill, SC
    12 people found this review helpful!
    Every review is a 10. As a DIY alarm guy for 15 yrs, First panel was a Vista 20 SE, There is NO comparison . Customer service is Instant , Dont even need to call. Lynx Touch L7000, 24 zones, Z-wave with automation. I own all my equipment. Every Window , Every door, 2 smoke detectors , 3 glass-breaks, 4 motions, 3 remotes…. Ill just say Easy to install , Easy to pay , No contacts , No interest , No service calls , Full control from any Pc , tablet , phone . Big box price 3K..
    Read More
  20. User Score
    10
    January 20th, 2015 Chesapeake, VA
    9 people found this review helpful!
    Where do I start.

    Alarm Grid is the company I have always dreamed of. They are a DIYers dream! They allow so much customization and don’t require you to have a tech come out. I switched from ADT because of their plain basic system that I had to have tech’s come out to do anything to it and they charged me $75 a visit. I couldn’t do it any longer so I found Alarm Grid. The staff has been super friendly and overly helpful with my transition to Alarm Grid and they answer any and all questions I have within a few hours at most.

    They recently branded the Total Connect site to show their logo and it make me feel that I belong with Alarm Grid. I feel free with so much flexability. If I want to add a zone I can when I want. If I want to add a Z-wave device I can do that too…I don’t remember how to do it? No problem, Sterling has done an amazing job with his Youtube video collection.

    I would definitely recommend Alarm Grid to friends and family with out thinking twice. Keep up the good work!

    Read More

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Our Score
7.1
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$10-45

Install & Equipment Fee

$320-625+

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

None

Index

106

Number of Reviews

101
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414