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#16
AlarmGrid-Logo

Alarm Grid

Comparible to Protect America's DIY System

Our Score
7.0
User Score
9.9
Our Score
7.0
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-45

Install & Equipment Fee

$342

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

Undisclosed

Index

106

Number of Reviews

99

This Review is maintained by Chase Sagum

Review Last Updated: June 19, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#16
AlarmGrid-Logo

9.9
$15-45
$342

  • Contract and Cancellation: Alarm Grid explicitly states it will not lock customers into contracts. This no-contract policy is quite unique in the home security industry and provides customers with a low-risk alternative to major companies. And because Alarm Grid features no long-term contracts, customers will not need to worry about the hefty cancellation fees – in which they would need to pay up to hundreds of dollars towards the remaining balance. Although customers should note the 30-day return policy on equipment purchased.
  • Monitoring: Alarm Grid provides a number of flexible monitoring options for every budget and preference. Alarm Grid has monitoring plans that start at just $15/month and increase depending on what a homeowner wants out of their system.
  • System Financing: Alarm Grid has a unique partnership with Affirm which provides its customers who bought equipment an opportunity to finance their systems. The approval process is instant; allowing individuals with no credit score to get a 3, 6, 12-month loan to help pay for their system.
  • Equipment Costs: While Alarm Grid customers pay nothing in terms of activation or installation costs, they will be required to pay for all their equipment and sensors upfront, which can be hundreds of dollars even for a basic monitoring system. Other home security companies have successfully absorbed the cost of the equipment into their monthly fees, allowing customers to pay for the equipment over time.
  • Self-Monitoring: Although self-monitoring is an effective way to reduce your monthly monitoring costs, it also presents some inherent risks. Customers who choose this option will be required to contact the authorities themselves, even if they receive an alert in the middle of the night or far from home. If customers are asleep or otherwise away from their phone or computer, several minutes can transpire before authorities are contacted.
  • Our Recommendation: While obviously an affordable option, Alarm Grid isn’t necessarily the most reliable requiring so much of the homeowner to deal with on their own. For those who want 24/7 professional monitoring, Protect America and Frontpoint are viable options.

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99 Alarm Grid Reviews

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  1. User Score
    10
    January 9th, 2015 Gilbert, AZ
    6 people found this review helpful!
    I recently had a great encounter with the folks at Alarm Grid. It all started with their online chat app through which they answered many challenging questions about my daughter’s antiquated alarm system. They also directed me to User and Programming manuals for the alarm.

    They contacted me by e-mail to see if all my questions were answered because each step of this “adventure” brought more questions. The adventure was the “hands on” effort at my daughter’s house to re-set her alarm after purchasing her home. The sellers left no information on the alarm which rendered us rather helpless. BUT the folks at Alarm Grid, Sterling and Frank in particular, were relentless in their knowledgeable assistance.

    After several e-mail clarifications, Frank spent considerable time on the phone walking me through the installer and master code re-set sequences. His background and patience spoke volumes about Alarm Grid as a company. As we finished diagnosing the keypad and panel, he offered a few options to rectify my problems, and their costs.

    Never did I feel like these folks were trying to sell me something. I felt completely confident that they were sincerely interested in helping me, and, if a future sale was part of the solution, okay, if not, that was fine too.

    I value the integrity and professionalism of the folks at Alarm Grid and would use them in a second.

    Read More
  2. User Score
    10
    November 20th, 2014
    4 people found this review helpful!
    Excellent service and customer service. They provide a supreme professional service for a fraction of the cost, even having my system outside the US. No matter how foolish is my doubt, question or requirement, they always solve it in a quick and satisfactory way. They are totally customer oriented.
    With no doubt I recommend this company and the services they provide.
    Read More
  3. User Score
    10
    November 4th, 2014 Boone, NC
    3 people found this review helpful!
    Excellent customer service and technical assistance. Very helpful in customizing my system. My house had a previously installed system which I wanted to update and customize. I was guided through the maze of what components I needed and their setup without any problems. The cost is a fraction of what my local company wanted and the equipment is the same. They also provide online manuals for the various components which I find very helpful.
    Read More
  4. User Score
    9
    October 23rd, 2014 Columbus, OH
    4 people found this review helpful!
    Great company. Very good videos and the help excellent. I bought my system from Sterling and would buy from them again. I would recommend this company to anyone who is considering installing a DIY system. The installation was perfect thanks to Sterling. Support has been great after the fact as well.
    Read More
  5. User Score
    10
    October 14th, 2014 Philadelphia, PA
    3 people found this review helpful!
    Excellent customer service, and highly knowledgeable technical assistance. I would recommend this company to anyone who is considering installing a DIY system. They have most certainly made the process for me a breeze.
    Read More
  6. User Score
    10
    October 2nd, 2014 Elizabethtown, KY
    4 people found this review helpful!
    AlarmGrid has been monitoring my home security system since March 2014. Their monitoring center is responsive and their staff is extremely knowledgable. I recommend AlarmGrid because their number one goal is customer service. Find another alarm company who puts people first it won’t happen.
    Read More
  7. User Score
    10
    October 1st, 2014 Atlanta, GA
    4 people found this review helpful!
    I meant to rate these guys 10 out of 10!!
    Read More
  8. User Score
    10
    September 24th, 2014 Atlanta, GA
    6 people found this review helpful!
    The staff at AlarmGrid are extremely professional, highly knowledgeable, much more reliable than my last alarm company, and I would recommend this company to anyone looking for a solid monitoring company. I recently ended my service with GeoArm (which I had for about 3 years), and I am glad I found Sterling and AlarmGrid. The difference between these two companies’ customer service philosophies is drastic, AlarmGrid being world’s above the GeoArm in every respect. Sterling, Josh, Frank, and generally the whole staff at AlarmGrid is always willing to go above and beyond. Simple tech support questions are answered quickly. In contrast, my previous alarm company required me to make an appointment they would probably miss anyway. Also I always felt that for simple requests, I should be able to shoot a quick email and ask for help. AlarmGrid is always willing to accommodate. I recommend AlarmGrid highly; I’m very happy that I finally have people I can rely on handling our alarm.
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  9. User Score
    10
    September 12th, 2014 Hollywood, FL
    5 people found this review helpful!
    Alarm Grid is an outstanding company with a dedicated group of people that give support and great customer service!

    After purchasing my new home, I decided to install my own alarm system because the products out there by the “big” alarm monitoring companies were too expensive and the monitoring $$$ was out of control! Also, I thought it would be fun to do it myself. :) I had no experience but after many many hours of research found Alarm Grid and the perfect alarm system! I can’t express how happy I am to have found them.

    Sterling (the owner) has published how to videos on youtube that enhance the installation experience. Along side of that any time I’ve reached out to him for assistance he responds immediately. They also offer a top rated alarm monitoring company that is reasonably priced.

    Good luck and If you have any doubts just reach out to them and you’ll see what I’m talking about.

    Read More
  10. User Score
    10
    June 4th, 2014 Boynton Beach, FL
    4 people found this review helpful!
    I can’t say enough good things about the people and service at Alarm Grid. Upon deciding we wanted to outfit our home with an alarm, I started making phone calls (starting with the “major” companies) and soon found that they seemed more interested in making a buck than truly answering my questions and concerns. I’m the type of person who likes to know exactly what I’m buying and like to do research comparing all my options. After being disenchanted with a few of the larger companies, I started to do research on a self-install. Almost all of my google searches brought me to an article on Alarm Grid’s website or a video on their YouTube channel. These articles helped me immensely in deciding the equipment I would need and the videos gave me a sense of comfort that I could install the system myself.

    After my research was done, I decided to give Alarm Grid a call to make sure I was going in the right direction. I spoke with Sterling and Frank numerous times and never once did they rush me off the phone or pressure me to buy the hardware or service from them. It seemed like they were truly interested in helping me get my questions answered. From there I decided to buy most of my equipment from them as the prices were competitve. I also ended up getting my monthly monitoring through them as they do not require a contract (the only place I found that doens’t have a contract) and I felt confident that if anything went wrong, they would be able to provide the support to help me fix any issues I encountered.

    After odering the hardware, I started the install. I purchased the Honeywell Lynx 5100 and a few wireless sensors to go along with them and the install was super easy. I had existing wired sensors in my home already and purchased a wired to wireless conversion module so I would still be able to use a portion of my existing system (and save $ on having to buy new door/window sensors). I got stuck a few times on the install and every single time I called, either Sterling or Frank were able to perfectly troubleshoot the issue.

    I’ve now had monitoring for a few months and have had zero issues. Total Connect is an awesome service, I can basically manage my alarm over the internet, get alerts to my phone and email whenever there’s been a breach, and can arm and disarm my system from my phone. It’s super convenient and very well priced in my opinion.

    I don’t normally take the time to write reviews of any company. But in this case, I felt that I received such exceptional service and that Alarm Grid truly stands out from it’s competitors. I did a ton of research, talked to a ton of different companies, which led to a ton of frustration. It wasn’t until I found Alarm Grid that the pieces came together. My brother had the same exact experience with them and I wouldn’t hesitate in recommending their services to any of my friends or family.

    Read More
  11. User Score
    10
    May 28th, 2014 San Jose, CA
    2 people found this review helpful!
    Alarm Grid is a very personable company. I am a DIYer and was having an issue with my alarm system purchased elsewhere. I called Alarm Grid for advise before realizing I had already fixed problem and hung up the phone after getting a message that they would call me back next business day. Sterling did call back to make sure I did not have any other problems. I am happy with their customer attention.
    Read More
  12. User Score
    10
    May 28th, 2014 Anderson, SC
    2 people found this review helpful!
    Moving from a home that I hardwired during construction and equipped with an OmniPro system, to a completed home with no system worried me. I purchased the L5100 from Alarm Grid and I installed it quickly. So far so good. It’s super easy to use and understand. I recently had the Slide Show activated and just love it. Prior to purchase, while I was researching companies, every inquiry I made to Alarm Grid was answered promptly. Next I’ll begin to add automation. Wheeeee!
    Read More
  13. User Score
    10
    May 13th, 2014 Chicago, IL
    2 people found this review helpful!
    Alarm Grid has been outstanding to work with both for my residential monitoring and more recently my business security system. Their product prices are some of the lowest out there and from what I have experienced, their customer service is top notch. I would not hesitate to recommend Alarm Grid to friends and family.
    Read More
  14. User Score
    10
    May 2nd, 2014 Los Angeles, CA
    2 people found this review helpful!
    I had a great experience using Alarm Grid. I signed up and within about an hour I was up and monitored. Couldn’t have been easier. I’d recommend them to anyone else looking for a trustworthy alarm monitoring company.
    Read More
  15. User Score
    10
    April 18th, 2014 Zebulon, NC
    2 people found this review helpful!
    If you are in the market for a new security system or monitoring I would advise you to seriously consider Alarm Grid for all of your needs. I had already installed my Honeywell security system prior to contacting them for service. The prompt and courteous customer service I received was beyond belief in this day and age. My appointment was scheduled for 7:00pm and their agent called right on time and we got to work getting me connected and online. It only took about 15 minutes from start to finish to get up and running. They may be a new company but their no contract monitoring service as well as their level of dedicated customer service leads me to believe they are going to be an industry leader in the security field!
    Read More
  16. User Score
    10
    March 27th, 2014 Baytown, TX
    2 people found this review helpful!
    Totally satisfied so far! I got rid of my $35/mo analog phone line, which more than covers the cost of the alarm service. AlarmGrid helped my upgrade my antiquated Honeywell alarm panel to an internet connected panel. The Honeywell Total Connect seems pretty decent. I have total access to my alarm system via my iPad and android phone.

    ….just waiting for Honeywell’s new low cost Z-wave controller, will be add on Zwave devices (e.g. locks, lights, etc) to the Total Connect service.

    Read More
  17. User Score
    10
    March 17th, 2014 Southampton, MA
    2 people found this review helpful!
    I recently purchased a new house and started researching alarm options, features, etc. As part of this research I decided to go the DIY route. After reviewing technology and hardware reviews, I decided to go with the Honeywell lynx 5100. As part of my research I happened to find Alarm Grid, and I am happy that I did. As part of my research into the Honeywell Hardware, I had questions lots of questions. I sent my questions to Alarm Grid. Each one of was answered in a timely manner. Also as part of my independent research and questions, there was some digging into monitoring. I new I wanted a UL certified company. Alarm Grid was able answer and provides me a solution for my monitoring needs. Even after the equipment was sent, I received and unsolicited call to see if there was any questions regarding the installation and configuration of the hardware. Finally, the last part of the set up was the monitoring configuration. This is where Alarm Grid shined, they walked e through the process of configuring the monitoring; in my installation I have WIFI and 4G. Not only did they assist with the setup, they review all my installed equipment, assisted with a live test, and assisted with me setting up Total Connect. If you are DIY-er Alarm Grid is a must. Thank you
    Read More
  18. User Score
    10
    February 5th, 2014 Chicago, IL
    3 people found this review helpful!
    Did a ton of research on home security before taking the plunge with a Honeywell Lynx L5100 for security, home automation, video surveillance. Wifi primary with GSM backup monitoring. Sterling’s videos on YouTube are so clear and simple, they make the whole process a breeze. Their responsiveness to questions and issues is phenomenal. I cannot say enough about how these guys run their business. They should teach a Harvard Business School class on customer service and how to build a loyal following as a small, service oriented business.
    Read More
  19. User Score
    10
    January 14th, 2014 Erie, PA
    1 people found this review helpful!
    Several months ago, I found myself at the end of a contract with a major nationwide alarm company. About a year before that, we bought a system from them that we found didn’t meet our needs; specifically, the interface was a touch screen, and only very basic functions of arming and disarming the system were usable either via a smart phone app or the key fob. Since both my wife and I are blind, we had to do without such features as the ability to bypass alarm zones, add or remove user codes, etc. Besides, the monthly monitoring costs were a bit more than we wanted to pay, and so we were looking for alternatives as the end of our contract loomed.

    We found another system that seemed to meet our needs: lower price, smart phone access, keypad with real buttons, audible and/or spoken confirmation of system status. Except that we’d have to replace all the sensors in our home. I, at least, would prefer avoiding that if possible.

    We then found Alarm Grid, and again, they had a system with real buttons, spoken/audible status indicators, a lower per month monitoring cost (no contract…even better), and we could use (as it turned out) most of our existing sensors. My first impression of them was extremely positive, as sterling spent a lot of time chatting with me online, exchanging Emails, and helping me put together a system that would exactly meet my needs.

    No installer? No problem. Sterling set up an appointment when I’d have someone over who had working eyeballs, and he talked the two of us through hooking up the panel and getting the initial setup started. Programming in the first door, window, and motion sensors was a snap, as was doing the initial setup of a key fob. And then we hit a snag. The alarm net Web site was completely useless with my computer software. Being blind, I use software that reads my computer screen. I use several in fact, both Mac and Windows, and the site didn’t work with any of them. Not to worry. Sterling took even more time out to set my account up for me, even programming in the extra button on my key fob and setting up a second one. So, while I might have taken points off for a pretty rotten Web site, (Alarm Grid’s site is fine, the Honeywell Alarmnet site is awful), they get points back for going way out and making things right anyway.

    So here I am, more than six months later, with an alarm system I can use independently, a company that has second to none customer service and after sales support, not to mention pre-sales support, and I’m paying about 40% less per month. Sure, i had to buy the kit for about $350, but I’ll be about even with that other alarm company’s monthly in just couple more months.

    Speaking briefly of pre-sales support, I felt absolutely no pressure at all from Sterling. I was very impressed: his aim seemed to be that I was educated. He wanted me to understand what I was getting from him and to be completely comfortable before I put down any money. That’s not something you run into very often anymore.

    Yes, I’d do business with Alarm Grid again, and they get my most enthusiastic thumbs up.

    Read More
  20. User Score
    10
    December 13th, 2013 Spokane, WA
    1 people found this review helpful!
    Best customer service I have ever had with an Alarm Company! They call me right back and work with you until it works right. They talk with you at your technical
    level! Great Company to work with!!!
    Read More

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Our Score
7.0
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-45

Install & Equipment Fee

$342

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

Undisclosed

Index

106

Number of Reviews

99
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378