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#17
AlarmGrid-Logo

Alarm Grid

Comparible to Protect America's DIY System

Our Score
7.1
User Score
9.9
Our Score
7.1
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$10-45

Install & Equipment Fee

$320-625+

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

None

Index

106

Number of Reviews

101

This Review is maintained by Chase Sagum

Review Last Updated: September 18, 2019

Alarm Grid is a DIY, no contract alarm monitoring company. They sell security systems straight from manufacturers for businesses and personal home use. The company offers free consultations on the equipment they sell and encourage each person to pick a system that works best in their home and that the customer can install themselves. Customers can purchase alarm equipment with or without monitoring service.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

5.0
$34.95-59.99
$199-499

#17
AlarmGrid-Logo

9.9
$10-45
$320-625+

Pros

No Contract

Alarm Grid explicitly states it will not lock customers into contracts. This no-contract policy is quite unique in the home security systems industry and provides customers with a low-risk alternative to major companies. And because Alarm Grid features no long-term contracts, customers will not need to worry about the hefty cancellation fees – in which they would need to pay up to hundreds of dollars towards the remaining balance. Although customers should note the 30-day return policy on equipment purchased.

Although self-monitoring is an effective way to reduce your monthly monitoring costs, it also presents some inherent risks. Customers who choose this option will be required to contact the authorities themselves, even if they receive an alert in the middle of the night or far from home. If customers are asleep or otherwise away from their phone or computer, several minutes can transpire before authorities are contacted.

Inexpensive Monthly Monitoring

Alarm Grid provides a number of flexible security options for every budget and preference. Alarm Grid has monitoring plans that start at just $10/month and increase depending on what a homeowner wants out of their system (up to $45/month).

Alarm Grid has a unique partnership with Affirm which provides its customers who bought equipment an opportunity to finance their systems. The approval process is instant; allowing individuals with no credit score to get a 3, 6, 12-month loan to help pay for their system.

While Alarm Grid customers pay nothing in terms of activation or installation costs, they will be required to pay for all their equipment and sensors upfront, which can be hundreds of dollars even for a basic monitoring system. Other home security companies have successfully absorbed the cost of the equipment into their monthly fees, allowing customers to pay for the equipment over time.

Positive Alarm Grid Reviews

While there are not a lot of recent reviews for Alarm Grid on our site, the reviews we have are overwhelmingly positive.

Cons

High Upfront Costs

Alarm Grid offers monitoring for a low cost because customers purchase their system upfront. Their system is not ideal for those who can’t afford to purchase all their equipment upfront. A wireless alarm system costs anywhere from $320 (security system, 3 door/window sensors, and a motion sensor) to $625 (security system, 10 door/window sensors, and a motion sensor). Any additional equipment is purchased separately. See the “About Alarm Grid” section below for pricing.

For those who are unable to purchase equipment upfront, the company offers financing through Affirm Finance. Customers can pay off their equipment in 3, 6, or 12 months. This is not an interest-free loan – APR starts at 10%.

Our Recommendation

AlarmGrid’s monthly monitoring fees and equipment fees are comparable to other DIY home security systems. If you are interested in a DIY system, we recommend comparing them to other DIY companies. If you are interested in a professionally installed home security system, we recommend reading about Guardian Protection.


About Alarm Grid

Equipment from Alarm Grid

Alarm Grid sells wireless alarm systems from the below brands. Systems come with a control panel, door/window sensors, and motion sensors:

  • 2GIG
  • Alarm.com
  • AT&T
  • Honeywell
  • Impassa
  • Iotega
  • Rogers
  • Qolsys
  • Verizon

 

You can enhance a system you purchase from Alarm Grid or any system, with their add-ons:

  • Indoor / outdoor cameras ($120-243)
  • Video doorbell ($100-250)
  • Motion sensors ($44-267)
  • Glass break detectors ($30-89)
  • Smoke, fire, carbon monoxide detectors ($44-150)
  • Key fob ($18-52)
  • Panic buttons ($30-84)
  • Medical alert button ($33-63)

 

Monitoring Options From Alarm Grid

Alarm Grid has two monitoring options – professional monitoring and self-monitoring. There are no activation fees, extra charges, and no contracts. One thing to note about Alarm Grid is that they work with customers who already have a system and just need it to be activated. A majority of their customers are system takeovers.

Professional Monitoring

Bronze: $15/month

  • Central station (live operator calls when the alarm goes off)
  • Landline or internet monitoring

Silver: $25/month

  • Central station
  • Internet monitoring
  • Remote home automation
  • Arm / disarm system remotely
  • Push notifications (email or text)

Gold: $35/month

  • Central station
  • Cellular monitoring
  • Remote home automation
  • Arm / disarm system remotely
  • Push notifications (email or text)

Platinum: $45/month

  • Central station
  • Internet monitoring
  • Remote home automation
  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Video Surveillance
Self Monitoring

Self Bronze: $10/month

  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Internet connection

Self Silver: $15/month

  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Internet connection
  • Remote home automation

Self Gold: $25/month

  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Cellular connection
  • Remote home automation

Self Platinum: $35/month

  • Arm / disarm system remotely
  • Push notifications (email or text)
  • Cellular connection
  • Remote home automation
  • Video Surveillance

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101 Alarm Grid Reviews

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  1. User Score
    10
    January 19th, 2015 Plant City, FL
    7 people found this review helpful!
    Outstanding Service! Sterling walked me through every step of the process in getting my Honeywell Vista panel setup for Alarm Grid’s monitoring services. Was very patient with me after make a few fat fingered entries on my side, and walked me through correcting these issues in a very proficient manner. I am very happy I choose them as my Alarm Company, not just for the monitoring services but for their experience in the alarm industry and outstanding (prompt) customer service. I am already talking to people at work, who are thinking about switching and I would definitely recommend Alarm Grid to friends and family.
    Read More
  2. User Score
    10
    January 12th, 2015
    4 people found this review helpful!
    I can not say enough about the team here at Alarm Grid. If you are DIYer and need product and technical help this is the place. These guys are thorough and thoughtful. For example I placed a call late on a Friday evening , after hours , just hoping someone would answer and understandably reached their recording. About 10 minutes later I received a call from Sterling …..this is outstanding and far and above what most companies would provide! KEEP UP THE EXCELENT SERVICE!
    Read More
  3. User Score
    10
    January 9th, 2015 Gilbert, AZ
    6 people found this review helpful!
    I recently had a great encounter with the folks at Alarm Grid. It all started with their online chat app through which they answered many challenging questions about my daughter’s antiquated alarm system. They also directed me to User and Programming manuals for the alarm.

    They contacted me by e-mail to see if all my questions were answered because each step of this “adventure” brought more questions. The adventure was the “hands on” effort at my daughter’s house to re-set her alarm after purchasing her home. The sellers left no information on the alarm which rendered us rather helpless. BUT the folks at Alarm Grid, Sterling and Frank in particular, were relentless in their knowledgeable assistance.

    After several e-mail clarifications, Frank spent considerable time on the phone walking me through the installer and master code re-set sequences. His background and patience spoke volumes about Alarm Grid as a company. As we finished diagnosing the keypad and panel, he offered a few options to rectify my problems, and their costs.

    Never did I feel like these folks were trying to sell me something. I felt completely confident that they were sincerely interested in helping me, and, if a future sale was part of the solution, okay, if not, that was fine too.

    I value the integrity and professionalism of the folks at Alarm Grid and would use them in a second.

    Read More
  4. User Score
    10
    November 20th, 2014
    4 people found this review helpful!
    Excellent service and customer service. They provide a supreme professional service for a fraction of the cost, even having my system outside the US. No matter how foolish is my doubt, question or requirement, they always solve it in a quick and satisfactory way. They are totally customer oriented.
    With no doubt I recommend this company and the services they provide.
    Read More
  5. User Score
    10
    November 4th, 2014 Boone, NC
    3 people found this review helpful!
    Excellent customer service and technical assistance. Very helpful in customizing my system. My house had a previously installed system which I wanted to update and customize. I was guided through the maze of what components I needed and their setup without any problems. The cost is a fraction of what my local company wanted and the equipment is the same. They also provide online manuals for the various components which I find very helpful.
    Read More
  6. User Score
    9
    October 23rd, 2014 Columbus, OH
    4 people found this review helpful!
    Great company. Very good videos and the help excellent. I bought my system from Sterling and would buy from them again. I would recommend this company to anyone who is considering installing a DIY system. The installation was perfect thanks to Sterling. Support has been great after the fact as well.
    Read More
  7. User Score
    10
    October 14th, 2014 Philadelphia, PA
    3 people found this review helpful!
    Excellent customer service, and highly knowledgeable technical assistance. I would recommend this company to anyone who is considering installing a DIY system. They have most certainly made the process for me a breeze.
    Read More
  8. User Score
    10
    October 2nd, 2014 Elizabethtown, KY
    4 people found this review helpful!
    AlarmGrid has been monitoring my home security system since March 2014. Their monitoring center is responsive and their staff is extremely knowledgable. I recommend AlarmGrid because their number one goal is customer service. Find another alarm company who puts people first it won’t happen.
    Read More
  9. User Score
    10
    October 1st, 2014 Atlanta, GA
    4 people found this review helpful!
    I meant to rate these guys 10 out of 10!!
    Read More
  10. User Score
    10
    September 24th, 2014 Atlanta, GA
    6 people found this review helpful!
    The staff at AlarmGrid are extremely professional, highly knowledgeable, much more reliable than my last alarm company, and I would recommend this company to anyone looking for a solid monitoring company. I recently ended my service with GeoArm (which I had for about 3 years), and I am glad I found Sterling and AlarmGrid. The difference between these two companies’ customer service philosophies is drastic, AlarmGrid being world’s above the GeoArm in every respect. Sterling, Josh, Frank, and generally the whole staff at AlarmGrid is always willing to go above and beyond. Simple tech support questions are answered quickly. In contrast, my previous alarm company required me to make an appointment they would probably miss anyway. Also I always felt that for simple requests, I should be able to shoot a quick email and ask for help. AlarmGrid is always willing to accommodate. I recommend AlarmGrid highly; I’m very happy that I finally have people I can rely on handling our alarm.
    Read More
  11. User Score
    10
    September 12th, 2014 Hollywood, FL
    5 people found this review helpful!
    Alarm Grid is an outstanding company with a dedicated group of people that give support and great customer service!

    After purchasing my new home, I decided to install my own alarm system because the products out there by the “big” alarm monitoring companies were too expensive and the monitoring $$$ was out of control! Also, I thought it would be fun to do it myself. :) I had no experience but after many many hours of research found Alarm Grid and the perfect alarm system! I can’t express how happy I am to have found them.

    Sterling (the owner) has published how to videos on youtube that enhance the installation experience. Along side of that any time I’ve reached out to him for assistance he responds immediately. They also offer a top rated alarm monitoring company that is reasonably priced.

    Good luck and If you have any doubts just reach out to them and you’ll see what I’m talking about.

    Read More
  12. User Score
    10
    June 4th, 2014 Boynton Beach, FL
    4 people found this review helpful!
    I can’t say enough good things about the people and service at Alarm Grid. Upon deciding we wanted to outfit our home with an alarm, I started making phone calls (starting with the “major” companies) and soon found that they seemed more interested in making a buck than truly answering my questions and concerns. I’m the type of person who likes to know exactly what I’m buying and like to do research comparing all my options. After being disenchanted with a few of the larger companies, I started to do research on a self-install. Almost all of my google searches brought me to an article on Alarm Grid’s website or a video on their YouTube channel. These articles helped me immensely in deciding the equipment I would need and the videos gave me a sense of comfort that I could install the system myself.

    After my research was done, I decided to give Alarm Grid a call to make sure I was going in the right direction. I spoke with Sterling and Frank numerous times and never once did they rush me off the phone or pressure me to buy the hardware or service from them. It seemed like they were truly interested in helping me get my questions answered. From there I decided to buy most of my equipment from them as the prices were competitve. I also ended up getting my monthly monitoring through them as they do not require a contract (the only place I found that doens’t have a contract) and I felt confident that if anything went wrong, they would be able to provide the support to help me fix any issues I encountered.

    After odering the hardware, I started the install. I purchased the Honeywell Lynx 5100 and a few wireless sensors to go along with them and the install was super easy. I had existing wired sensors in my home already and purchased a wired to wireless conversion module so I would still be able to use a portion of my existing system (and save $ on having to buy new door/window sensors). I got stuck a few times on the install and every single time I called, either Sterling or Frank were able to perfectly troubleshoot the issue.

    I’ve now had monitoring for a few months and have had zero issues. Total Connect is an awesome service, I can basically manage my alarm over the internet, get alerts to my phone and email whenever there’s been a breach, and can arm and disarm my system from my phone. It’s super convenient and very well priced in my opinion.

    I don’t normally take the time to write reviews of any company. But in this case, I felt that I received such exceptional service and that Alarm Grid truly stands out from it’s competitors. I did a ton of research, talked to a ton of different companies, which led to a ton of frustration. It wasn’t until I found Alarm Grid that the pieces came together. My brother had the same exact experience with them and I wouldn’t hesitate in recommending their services to any of my friends or family.

    Read More
  13. User Score
    10
    May 28th, 2014 San Jose, CA
    2 people found this review helpful!
    Alarm Grid is a very personable company. I am a DIYer and was having an issue with my alarm system purchased elsewhere. I called Alarm Grid for advise before realizing I had already fixed problem and hung up the phone after getting a message that they would call me back next business day. Sterling did call back to make sure I did not have any other problems. I am happy with their customer attention.
    Read More
  14. User Score
    10
    May 28th, 2014 Anderson, SC
    2 people found this review helpful!
    Moving from a home that I hardwired during construction and equipped with an OmniPro system, to a completed home with no system worried me. I purchased the L5100 from Alarm Grid and I installed it quickly. So far so good. It’s super easy to use and understand. I recently had the Slide Show activated and just love it. Prior to purchase, while I was researching companies, every inquiry I made to Alarm Grid was answered promptly. Next I’ll begin to add automation. Wheeeee!
    Read More
  15. User Score
    10
    May 13th, 2014 Chicago, IL
    2 people found this review helpful!
    Alarm Grid has been outstanding to work with both for my residential monitoring and more recently my business security system. Their product prices are some of the lowest out there and from what I have experienced, their customer service is top notch. I would not hesitate to recommend Alarm Grid to friends and family.
    Read More
  16. User Score
    10
    May 2nd, 2014 Los Angeles, CA
    2 people found this review helpful!
    I had a great experience using Alarm Grid. I signed up and within about an hour I was up and monitored. Couldn’t have been easier. I’d recommend them to anyone else looking for a trustworthy alarm monitoring company.
    Read More
  17. User Score
    10
    April 18th, 2014 Zebulon, NC
    2 people found this review helpful!
    If you are in the market for a new security system or monitoring I would advise you to seriously consider Alarm Grid for all of your needs. I had already installed my Honeywell security system prior to contacting them for service. The prompt and courteous customer service I received was beyond belief in this day and age. My appointment was scheduled for 7:00pm and their agent called right on time and we got to work getting me connected and online. It only took about 15 minutes from start to finish to get up and running. They may be a new company but their no contract monitoring service as well as their level of dedicated customer service leads me to believe they are going to be an industry leader in the security field!
    Read More
  18. User Score
    10
    March 27th, 2014 Baytown, TX
    2 people found this review helpful!
    Totally satisfied so far! I got rid of my $35/mo analog phone line, which more than covers the cost of the alarm service. AlarmGrid helped my upgrade my antiquated Honeywell alarm panel to an internet connected panel. The Honeywell Total Connect seems pretty decent. I have total access to my alarm system via my iPad and android phone.

    ….just waiting for Honeywell’s new low cost Z-wave controller, will be add on Zwave devices (e.g. locks, lights, etc) to the Total Connect service.

    Read More
  19. User Score
    10
    March 17th, 2014 Southampton, MA
    2 people found this review helpful!
    I recently purchased a new house and started researching alarm options, features, etc. As part of this research I decided to go the DIY route. After reviewing technology and hardware reviews, I decided to go with the Honeywell lynx 5100. As part of my research I happened to find Alarm Grid, and I am happy that I did. As part of my research into the Honeywell Hardware, I had questions lots of questions. I sent my questions to Alarm Grid. Each one of was answered in a timely manner. Also as part of my independent research and questions, there was some digging into monitoring. I new I wanted a UL certified company. Alarm Grid was able answer and provides me a solution for my monitoring needs. Even after the equipment was sent, I received and unsolicited call to see if there was any questions regarding the installation and configuration of the hardware. Finally, the last part of the set up was the monitoring configuration. This is where Alarm Grid shined, they walked e through the process of configuring the monitoring; in my installation I have WIFI and 4G. Not only did they assist with the setup, they review all my installed equipment, assisted with a live test, and assisted with me setting up Total Connect. If you are DIY-er Alarm Grid is a must. Thank you
    Read More
  20. User Score
    10
    February 5th, 2014 Chicago, IL
    3 people found this review helpful!
    Did a ton of research on home security before taking the plunge with a Honeywell Lynx L5100 for security, home automation, video surveillance. Wifi primary with GSM backup monitoring. Sterling’s videos on YouTube are so clear and simple, they make the whole process a breeze. Their responsiveness to questions and issues is phenomenal. I cannot say enough about how these guys run their business. They should teach a Harvard Business School class on customer service and how to build a loyal following as a small, service oriented business.
    Read More

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Our Score
7.1
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$10-45

Install & Equipment Fee

$320-625+

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

None

Index

106

Number of Reviews

101
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,414