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#16
AlarmGrid-Logo

Alarm Grid

Comparible to Protect America's DIY System

Our Score
7.0
User Score
9.9
Our Score
7.0
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-45

Install & Equipment Fee

$342

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

Undisclosed

Index

106

Number of Reviews

99

This Review is maintained by Chase Sagum

Review Last Updated: June 19, 2019

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#16
AlarmGrid-Logo

9.9
$15-45
$342

  • Contract and Cancellation: Alarm Grid explicitly states it will not lock customers into contracts. This no-contract policy is quite unique in the home security industry and provides customers with a low-risk alternative to major companies. And because Alarm Grid features no long-term contracts, customers will not need to worry about the hefty cancellation fees – in which they would need to pay up to hundreds of dollars towards the remaining balance. Although customers should note the 30-day return policy on equipment purchased.
  • Monitoring: Alarm Grid provides a number of flexible monitoring options for every budget and preference. Alarm Grid has monitoring plans that start at just $15/month and increase depending on what a homeowner wants out of their system.
  • System Financing: Alarm Grid has a unique partnership with Affirm which provides its customers who bought equipment an opportunity to finance their systems. The approval process is instant; allowing individuals with no credit score to get a 3, 6, 12-month loan to help pay for their system.
  • Equipment Costs: While Alarm Grid customers pay nothing in terms of activation or installation costs, they will be required to pay for all their equipment and sensors upfront, which can be hundreds of dollars even for a basic monitoring system. Other home security companies have successfully absorbed the cost of the equipment into their monthly fees, allowing customers to pay for the equipment over time.
  • Self-Monitoring: Although self-monitoring is an effective way to reduce your monthly monitoring costs, it also presents some inherent risks. Customers who choose this option will be required to contact the authorities themselves, even if they receive an alert in the middle of the night or far from home. If customers are asleep or otherwise away from their phone or computer, several minutes can transpire before authorities are contacted.
  • Our Recommendation: While obviously an affordable option, Alarm Grid isn’t necessarily the most reliable requiring so much of the homeowner to deal with on their own. For those who want 24/7 professional monitoring, Protect America and Frontpoint are viable options.

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99 Alarm Grid Reviews

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  1. User Score
    10
    December 11th, 2013 Ridgewood, NJ
    1 people found this review helpful!
    I was so impressed with the instructional videos that Sterling from Alarm Grid put out to help people with their systems. Also, before I even signed up with Alarm Grid, their reps were extremely helpful and answered about 1000 questions I had. For these two reasons alone, I chose to use Alarm Grid for my system. Can’t say enough good things about Sterling and company. Great products, and the level of support is honestly unmatched.
    Read More
  2. User Score
    10
    November 12th, 2013 Albuquerque, NM
    1 people found this review helpful!
    My system was a combination of self-install, a local company programing the new Honeywell 128 panel alarm system. What I really wanted was TotalConnect2; I started shopping around and had the good fortune to find AlarmGrid. I contacted them -Sterling about my needs they helped me select the right internet hardware and then spent over an hour on the phone with me helping trouble shoot an issue not related to their new hardware. Then he walked me through programing my system to connect to the internet. All was working fine, but a month later I wanted to change IP addresses and Sterling again patiently took the time to change my addresses. The BEST Customer Service I have experienced in years.
    Read More
  3. User Score
    10
    November 2nd, 2013 Dearborn Heights, MI
    2 people found this review helpful!
    I highly recommend using Alarm Grid. I first decided on Alarm Grid to purchase what I needed to upgrade my decommissioned hard wired alarm to a new state-of-the-art Honeywell Vista 21ip because of the excellent write-ups the website has for each component. I couldn’t find a better source of information for a first time alarm DIY project. After selecting the components I wanted I was very pleased with the quick responses I got for all of my questions, even on weekends. Alarm Grid offers a complete line of non-proprietary products at competitive prices for any type of installation or upgrade with the technical support and knowledge to make installation a breeze. Alarm Grid Monitoring supports Honeywell Total Connect 2.0, allowing me to monitor my alarm from my smartphone. I’ve found this service to be 100% reliable even if the internet is down at my house thanks to the Vista GSM4G cellular communicator. Best of all, Alarm Grid Monitoring requires no contracts so you have the option if scaling back your monthly bills if necessary. Again, I highly recommend Alarm Grid for any DIY alarm installation. upgrade, or repair.
    Read More
  4. User Score
    10
    October 15th, 2013 Doylestown, PA
    1 people found this review helpful!
    You get what you pay for, which is a great security company without all the pain of dealing with independent contractors and locked in hardware. I wanted a flexible, easy to use, and cheap(er) system to watch over my house. That’s exactly what I got by going DIY with Alarm Grid. Bought my non-proprietary hardware on Amazon, signed up for the Alarm Grid basic package and I was getting email alerts about my system by the time I had the last sensor placed. I’ve had large name security systems before and you have to go through them to add or remove sensors from their system. Not so with Alarm Grid and DIY, just buy what you need and set it up.
    Read More
  5. User Score
    10
    October 2nd, 2013
    1 people found this review helpful!
    Great customer service and very friendly people. Didn’t take long at all and my system was up and running with they’re help!
    Read More
  6. User Score
    10
    September 13th, 2013 CA
    2 people found this review helpful!
    Very impressed by Alarm Grids customer service. I had some questions regarding programming issues with my Honeywell Lynx 5100 and did some research on youtube. I came upon Alarm Grid’s- Sterlings How to videos on YouTube. These came in handy A LOT- very helpful with my DIY residential security system setup. I had some issues with my keypads setup, decided to message Alarm Grid via Facebook and was surprised to get a fast response by Sterling himself! He also took the extra step to call me directly to further assist me. Got my issue resolved and questions answered fast! I definetely recommend their services. Alarm Grid is the way to go!
    Read More
  7. User Score
    10
    August 19th, 2013 Humble, TX
    1 people found this review helpful!
    After searching for a monitoring company and becoming very disturbed by costs, installers that knew less about their equipment than the local 5th graders. I came across Alarm Grid while searching the internet. What difference!! Reasonable costs for the equipment.
    Fast shipping. Wonderful support and installation expertise. Extremely well done videos to support the installation process. All in all a 10+ experience. Highly recommended!!!!!
    Read More
  8. User Score
    10
    August 9th, 2013 Richland, WA
    2 people found this review helpful!
    Before I heard about Alarm Grid I purchased a Honeywell Lynx Touch 5100 from a different on-line home security company. Before receiving it I started to research installation instructions. I happened upon the video’s that Alarm Grid posted on YouTube. I watched them all. They were very informative and extremely helpful. I sent in a couple of questions to Alarm Grid about self-monitoring options. I was pleasantly surprised on how quick any of my questions to Alarm Grid were answered. I also ordered a power cable from them and received it before the 5100 arrived.

    Once I received and installed the 5100 I then purchased monitoring through Alarm Grid. Again – they responded quickly and got me on-line in short notice. They went above and beyond the call of duty with one of my requests. Honeywell recently announced the release of a new tilt sensor. I looked around and no other company offered it yet. Not even the vendor that I originally purchased the 5100 through. I contacted Alarm Grid via e-mail. They got right back to me and posted the new sensor up on their site. I ordered it that same day and received it in an extremely short time. I installed the tilt sensor but had another question about notifications. Once again – Alarm Grid quickly responded to my request and set me up. I am very happy with their customer service and I plan to continue buying through them.

    Read More
  9. User Score
    10
    July 20th, 2013 Boca Raton, FL
    1 people found this review helpful!
    Sterling and the whole Alarm Grid team did an excellent job of helping me install and optimize my alarm system. I was using a different alarm company that wasn’t getting the job done. When I spoke with Sterling and Alarm Grid, they helped me understand the different options I had. They were extremely helpful and knowledgable. Also, their response time was superb– very prompt customer service. Since we have about 14 zones, it took most of the day to install the new system, and Sterling was helpful and patient during the installation process. Now we have a great new alarm system with monitoring, and we love the TotalConnect feature. I highly recommend Alarm Grid to anyone. Whether you’re looking for an alarm company, or just want to talk about your current one, they’re great!
    Read More
  10. User Score
    10
    July 18th, 2013 Cincinnati, OH
    2 people found this review helpful!
    I just received my Honeywell alarm system in mail but I haven’t had time to set it up yet. So far I have nothing but great things to say about Sterling and Alarm Grid. He was pacient and very helpful. I never had an alarm and this was a weary process for me. I plan on getting it monitored eventually by Alarm Grid.
    Read More
  11. User Score
    10
    July 2nd, 2013 Fayetteville, NC
    1 people found this review helpful!
    Sterling made the programming of our key fob simple and quick. It works great and we will be ordering another. When our contract is up we will definitely consider switching to Alarm Grid for our security monitoring.
    Read More
  12. User Score
    10
    June 29th, 2013 Camarillo, CA
    1 people found this review helpful!
    As others have said, Sterling made the seemingly daunting task of installing a home security system as easy as hooking up a Blu Ray to your TV.

    It took around 4 hours to install the whole security system i had, with a total of 5 sensors, most of that time was fishing the power wire for my main control panel as i wanted it from an uninterruptable power source from my attic crawlspace.

    Then it came time to research Alarmnet/Total Connect providers. I somehow stumbled across their facebook page with glowing reviews, so i signed up. Plus it was first month almost free so what did i have to lose. Thursday night, i signed up and emailed my Wifi device information to Alarm Grid, and by Friday morning, i was speaking with Youtube-Sterling and it was setup and monitored.
    Sterling guided me through the entire process, and by noon, i was setup!

    Read More
  13. User Score
    10
    June 27th, 2013 Florence, AL
    2 people found this review helpful!
    Sterling’s YouTube videos are awesome and made installing your own security system very easy. We were initially quoted an outrageous sum to have an L5100 system (with a meager quantity of sensors) installed in our house, but after looking at AlarmGrid’s videos, it gave us the knowledge and courage to attempt it ourselves for a LOT less.

    Not only was the system easy to install, but Sterling literally walked me through the monitoring setup process. It took about 40 minutes in total (with the system up and running beforehand) to get it completed. He was very prompt and prepared when it came time for our appointment.

    I also want to give credit to Sterling AND Josh for following up on a “missing” package of inexpensive magnets which never showed up in the mailbox. They really care about their customers and I know they will be very successful as their business continues to grow, largely thanks to their awesome videos and great customer service.

    Read More
  14. User Score
    10
    May 27th, 2013 Trenton, NJ
    1 people found this review helpful!
    I’m a DIYer with no experience in setting up an alarm. I was able to use Sterling’s online videos to do the basic setup. I then signed up for monitoring with his company. He called back the very next day as requested and completed the setup of my alarm. He reviewed all my settings and tested the system to make sure everything was working. I would recommend Alarm Grid to anyone looking for a monitoring company. They are very knowledgeable and their customer service is great.
    Read More
  15. User Score
    10
    May 23rd, 2013 Houston, TX
    1 people found this review helpful!
    Amazing customer service, very helpful with 24 hour assistance. I needed help at 2 in the morning and they asked me if I need help as soon as I visited the sight.
    Read More
  16. User Score
    10
    May 20th, 2013 Middleboro, MA
    1 people found this review helpful!
    Alarm Grid helped me bring to life a GE Networx system that was installed in my home but not enabled. With their patient help we were able to setup the system and configure a cellular device so I could have them monitor without a phone line. Very professional and easy to work with, and the price for monitoring is excellent. My wife and I love the mobile app that allows us to enable/disable the system remotely and receive alerts in the event of an issue.

    Two thumbs up for these guys.

    Read More
  17. User Score
    10
    May 14th, 2013 Hillsboro, OR
    2 people found this review helpful!
    Alarm Grid is the way to go for DIYers! I ordered a system from a certain large online store. About the same time, a friend of mine ordered the same system from Sterling at Alarm Grid. My friend got first-hand installation and monitoring setup, while I struggled a bit with my existing monitoring company – they just didn’t seem to care that all of the TotalConnect features weren’t working properly.

    The WiFi module that I ordered at the other place failed, so based on my friend’s experience I got a refund on that one and ordered a replacement from Alarm Grid. After a couple days, I received a follow-up email from Sterling – just asking how things were going with the module. That night I chatted with their online rep and decided to change monitoring companies. After a few more emails between Sterling and me, we set everything up. He even offered a couple months of free monitoring to help offset the prepaid cost of the other guys. In addition, the “Ask Sterling” online videos and blog are extremely helpful and available to anyone, not just their own customers.

    Needless to say, everything is working great. The TotalConnect service was set up perfectly the first time around. I just got my window stickers and sign and will be happy to put them outside for others to hopefully follow suit.

    I read the “the bad” from above. Every company has to start somewhere. If the service that Alarm Grid gives their customers is any indication, they’re off to a great start.

    Read More
  18. User Score
    10
    May 14th, 2013 Gardner, KS
    4 people found this review helpful!
    These guys are great. Most monitoring companies I contacted gave me the brush off when I asked for online/phone assistance with hardware install as well, saying they couldn’t help me do installs unless I bought equipment from them. Not so with Alarmgrid. Sterling and Josh (and whoever else works there) have been extremely helpful even after I signed up for monitoring with them – literally walking me through an install of a 2nd keypad on my system. No additional benefit for them, but they were happy to help me. I would highly recommend Alarm Grid for monitoring and probably for sales of alarm system equipment as well. They know their stuff!
    Read More
  19. User Score
    10
    May 10th, 2013 Chicago, IL
    5 people found this review helpful!
    I am so impressed by the customer service of Sterling the owner of Alarm Grid. I am a facility manager for a large corporation with currently about 600 people on my site. I have been working for them for 16 years. The way to keep my job is to always provide A+ customer service to them. I also hire many contractors, etc. so I expect A+ service from them. When I was looking for a monitoring company for my home I visited Alarm Grid website. I just purchased a Honeywell Lynx l5100 from a different site before I found Alarm Grid. I since found out that I could have got it cheaper from Alarm Grid. When on the site I was contacted via chat by Sterling the owner. At this point I knew nothing about alarm setup or monitoring. Even though I didn’t purchase from him he had offered to help me setup the system from a-z . I since purchased cellular and zwave modules from them. I decided to go with Alarm Grid monitoring. I sent Sterling an e-mail and next thing my phone was ringing. Because I didn’t understand a few things about the system I have e-mailed him several times and would get immediate phone call from him to help. You could not ask for better service than this. I am happy with his pricing also. I highly recommend Alarm Grid. When it comes to customer service I expect nothing but the best.
    Read More

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Our Score
7.0
User Score
9.9
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$15-45

Install & Equipment Fee

$342

Contract Length

No contract

Cancellation Policy

No fee; 30 days

System Relocation Fee

Undisclosed

Index

106

Number of Reviews

99
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,378