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#11
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Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.5
Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

202

This Review is maintained by Chase Sagum

Review Last Updated: May 23, 2019

Vector Security provides regional and national security monitoring to both individual and business clients through the use of landline and cellular monitoring service. These systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.8
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$99

#3

4.7
$29.99-45.99
$99

#11
VectorSecurity-logo

2.5
$39.95
$0

The Good

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security’s CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.
Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

Vector Security does not have any upfront installation or equipment fees. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

The Bad

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Our system had broke so I called them to come over and fit in the guy came and said he needed to order a part for it. The guy never called me back. I literally called the company over 10 times for them to fix it and they always made a excuse and it was out for almost a year! While I’m still paying monthly fees! They started to credit me back my money on future payments but again My system still wasn’t working so I in the end I never got a refund for the 10 months I paid for no service. Terrible customer service!

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for “Basic Security”. This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company’s website. Many companies charge less than $39.95 for their most basic home security system.
Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of The United States. The following states are included in Vector Security’s service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

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The Bottom Line

Vector is one of the only home security companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company’s basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

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202 Vector Security Reviews

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  1. User Score
    10
    June 8th, 2019
    0 people found this review helpful!
    Never had any problems with Vector customer service or their contractors to make service calls. Have ha their services for 20+ years.
    Read More
  2. User Score
    0
    May 20th, 2019 Suffield, CT
    0 people found this review helpful!
    Horrible customer service. Awful contract too much money a month and they don’t care if you’re moving. Up contract without telling us
    Read More
  3. User Score
    0
    May 20th, 2019
    0 people found this review helpful!
    They were quick j to install the service; however, getting them to ca c,ancel the service after we sold the house and moved was yet a nother matter. We made several calls to the local office and to the district office. But were told they could not cancel the service. We were told to call the home office for cancellation of service. We made that call, since the home was sold and we moved in early April. At that time we paid what we thought was the final bill and yet once again, we were given the runaround on the cancellation We were told they could not cancel the service unless it was on writing only. We sent the letter and they claimed they did not get the letter until April 29th and billed us for yet another month’s unwanted and certainly unneeded service. Just another way to charge more money by giving us the runaround instead of simply disconnecting service as asked on numerous times!!!
    Read More
  4. User Score
    0
    May 17th, 2019 Moncks Corner, SC
    0 people found this review helpful!
    DO NOT USE THIS COMPANY! They are a bit pricey for the services they provide. Be sure to SHOP AROUND! Also, when it’s time to cancel, you better PUT THE DATE DOWN somewhere even if it’s 3 years later. They will automatically renew your contract without a reminder of any sort. (A reminder would actually be BENEFICIAL when it comes to contracts; email + mail). Now I’m stuck for another year paying too much for security. WORST EXPERIENCE EVER! Stick with your local company and not these money thirsty vampires.
    Read More
  5. User Score
    1
    May 2nd, 2019 Alexandria, VA
    2 people found this review helpful!
    Our system had broke so I called them to come over and fit in the guy came and said he needed to order a part for it. The guy never called me back. I literally called the company over 10 times for them to fix it and they always made a excuse and it was out for almost a year! While I’m still paying monthly fees! They started to credit me back my money on future payments but again My system still wasn’t working so I in the end I never got a refund for the 10 months I paid for no service. Terrible customer service!
    Read More
  6. User Score
    2
    April 29th, 2019
    2 people found this review helpful!
    Sales representative incorrectly invoiced me for exterior camera system which was not installed – added monitored doorbell instead. Sales and billing representatives have refused to respond to multiple phone messages and emails to explain why I’m being charged for something that was not installed. Billing department said they passed my question to sales staff for resolution; however, sales will not even acknowledge my request for explanation or even make a phone call. I am sorry I ever spoke with them and highly recommend you look elsewhere for security protection.
    Read More
  7. User Score
    0
    April 29th, 2019
    2 people found this review helpful!
    Absolutely the worst customer service I have ever encountered. You can never reach a live person with authority to resolve anything. No email reply or phone call returned in the 3 weeks I have been trying to arrange cancellation because of an impending house sale and move. Think VERY hard about whether or not you want to deal with this kind of service when you are shopping for a home security service.
    Read More
  8. User Score
    10
    April 23rd, 2019 Lufkin, TX
    0 people found this review helpful!
    I just want to give a shout out to the entire Lufkin staff great sales, tech and awesome customer service thanks Dyan
    Read More
  9. User Score
    0
    April 11th, 2019 Greer, SC
    2 people found this review helpful!
    Asked a question about service end date and got a smart answer about submit the request in writing. I then asked for them to submit my end date in writing and never got it. A few weeks later they stopped my service and had a collection agency after me for the balance of the contract. I would not reccomend them.
    Read More
  10. User Score
    0
    April 2nd, 2019
    2 people found this review helpful!
    They do everything possible to make it impossible to cancel service. they don’t answer the phones or respond messages or support tickets enter through there system.
    Read More
  11. User Score
    0
    March 29th, 2019
    3 people found this review helpful!
    Horrible customer service. The seller gave me a false promotion. The cancellation was ridiculous. The alarm never worked. The people that came to do the service for fix the alarm were very unprofessional.
    Read More
  12. User Score
    1
    March 28th, 2019
    1 people found this review helpful!
    Cannot leave a good review needed Direction on how to get out of a home to lock it call customer service at 11 a. M. In the morning she was very polite said she would make it an urgent call because I couldn’t leave the house unlocked is now eight 9 at night no one has yet to ever call me back go ADT
    Read More
  13. User Score
    0
    March 24th, 2019 Framingham, MA
    2 people found this review helpful!
    I was with Victor Security for 15+ years and when I sold my home they informed my I would have to pay the 14 months (roughly $700) on my contract even without any service. I received a message from Vector Security informing me that every three years they would replace the smoke detectors they installed in my home free. So I said sure and they replaced approximately 4 or 5 smoke detectors. I call them and told them I had sold my home and wanted to discontinue the service in a month or so. The customer service rep I spoke to said that I had to pay the remaining 14 months on my contract and the only other option I had was to move the service to my new location. I told them I didn’t recall renewing any contract and I was informed when they replaced the smoke detectors my contract was renewed. I told them I was not made aware of that when I agreed to the have the smoke detectors replaced, which If I did it on my own I could have gone to Home Depot and purchase the detectors they replaced for under $200. I told them after 15+ years I certainly had paid for the initial equipment installed. I wasn’t getting anywhere with Customer Service!! I was so angry I told them I would not move the service. and I did not want anything to do with their firm ever again. I paid the $700 rather than continue to use their service. They wouldn’t let me move the equipment to my new location and I could decide after the 14 months weather to continue with the service. Customer Service told me if I they moved the equipment to my new location I would have to sing another 3 year contract. Vector Security is a terrible company and I would not use them again if they were the only alarm company left in the world!!! I signed up with another alarm company with a lot better terms and conditions and Price!!!!!!
    Read More
  14. User Score
    2
    March 19th, 2019 Charlotte, NC
    0 people found this review helpful!
    I have had Vector Security for 3 years and will be cancelling at the end of the contract year this year.

    On two occasions I have had one of the tamper buttons malfunction which requires a technician to come out to the house. The malfunction causes the main panel located in the bedroom to every five minutes beep. Vector technicians cannot override this, the best they can do is to show you have to stop it for 4 hours, which means you will be waken in the middle of the night by the beeping and have to do the manual override again.

    Then to make matter worse they only are in the town of Charlotte twice a week and only have two technicians so you have to wait for someone to come out to your house for days to fix it. Then when the guy shows up, he doesn’t call in advance or call when he arrives. If you don’t answer the door he simply tags your door and leave. This is even if you have requested that they call you before arriving.

    There is a reason why people go with the other companies. I never had this type of problem when I was with ADT. They always got someone over to fix my system.

    Also note, when your contract term is up, the contract automatically renews for 1 year instead of providing you the ability to cancel at any time after your initial contract term.

    Read More
  15. User Score
    1
    March 15th, 2019 Kingston, PA
    0 people found this review helpful!
    Vector security needs to revise thier entire business structure, they lock you in to a 3 year plan which if you are not pleased with the service you are stuck with, network interruptions, false alarms, dead batteries in the unit and the key FOBs are a constant issue, service call fees are outrageous as well as monitoring fees, after contract expires canceling the auto renewal is a nightmare! Why would one pay over $40 per month when newer companies charge $15. With no crazy 3 year lock in? I had $3000 worth of security cameras installed. By them and received no customer support when I was having an issue with them, could find no one who knew how to solve the problem then informed me that if they were to come out it would be a $100 trip fee,
    Read More
  16. User Score
    10
    March 6th, 2019 Woodbridge, VA
    1 people found this review helpful!
    7 March 2019

    To: Vector Security

    Subject: Letter of Appreciation-Mr. John M

    We just want to take this opportunity to give special recognition to Mr.John M for providing excellent service at our home. Our front door was damaged during a previous fire. John M replaced the sensor on our front door. Many thanks for his excellent work and customer service skills. In past he recommend that we install a smoke detector in our home. As a results, that smoke detector saved our home. Please find a way to reward him for a job well done.

    Sincerely yours,

    Cecil and Jeanette Cobb (Retired CIA)

    Read More
  17. User Score
    0
    March 4th, 2019
    0 people found this review helpful!
    The worst company i habe ever had to deal with had a agreement for payment to come out on the 23rd of every month they jiat takw when ever they felt like it.. Not i put a stop to that.. Not only that but thw equipment doesnt work.. When u call an tell them they told me it waa my internet false i have the highest speed available an i even called my cable company.. They ran test after test came out N check all my equipment they told me it had to be the security company.. Its hard to get them to fix anything.. It shouldn’t take 10-15 mins after to notify me someone went on my house.. My mother’s car got broken into .. Guess what “vector security system failed us.. Nothing on the cameras.. Just a horrible company.. Dont waste ur time
    Read More
  18. User Score
    0
    March 4th, 2019
    2 people found this review helpful!
    ABSOLUTELY HORRIBLE COMPANY. 3 days after setting alarm off I AM STILL waiting on service call. My husband had to totally disconnect the system AFTER 3HOURS with the alarm going off.
    Read More
  19. User Score
    10
    February 26th, 2019
    0 people found this review helpful!
    Frank H is the best. Wonderful attitude and customer service. Quality work and very prompt.
    Read More
  20. User Score
    0
    February 16th, 2019 Hinesville, GA
    1 people found this review helpful!
    Either do not have the man power needed to answer the phones or they really do not care about their customers. Failing in all aspects, even the technicians have a hard time getting in-touch with supervisor to get orders. Very good at making sure they get pay!!!
    Read More

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Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

202
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,368