Vector Security

Vector Security

3.1

Our Score

4.8

User Score

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Vector Security vs. Vivint Smart Home

Vivint Smart Home is ranked #1 out of all home security companies for a reason: month-to-month contracts, no upfront fees, excellent customer response, and quality home security devices.

Take a Look

Pros

  • Positive Customer Reviews
  • Smart Home Automation
  • False Alarm Protocol
  • No Upfront Costs; Professional Installation Service

Positive Customer Reviews

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app.

A customer can monitor and control lighting, appliances, locks, and security cameras.

Vector Security's CloudControl feature allows each customer to save recorded security camera footage to a cloud account.

Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.

Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol.

Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security - that includes equipment fees and installation.

Those who sign up with other home security companies often pay $99 or more for installation.

And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

  • Vector Security Complaints
  • Cancellation Policy
  • High Monthly Cost

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel.

Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all.

And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars.

Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for "Basic Security". This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home.

Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company's website. Many companies charge less than $39.95 for their most basic home security system.

Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security.

There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States.

The following states are included in Vector Security's service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

View Nationwide Home Security Companies

Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service.

However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company's basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs.

We recommend reading our reviews of Vector Security below before making any final decisions.

View our top home security companies to compare costs, contract lengths, and consumer scores.


Frequently Asked Questions

Is Vector Home Security a good company?

No, Vector Home Security is not a good security company when its pricing is compared to that of the entire industry.

Though customers do not have to worry about an upfront fee, it has a higher monthly monitoring fee. There is a Vector Security app and the company's website is admittedly more upfront about cancellation and other important information than most alarm companies.

But unfortunately, Vector Home Security has not received high praise from its customers on this site.

Do I need WiFi to have home security?

No, you do not need to have WiFi set up at your home in order to use Vector Security Systems.

However, most security systems use WiFi to communicate to an off-site monitoring center - this is also called "internet monitoring."

Don't be confused by the phrase "wireless communication." This does not necessarily mean that WiFi is being used. Wireless communication can also apply to data plans, just like your cell phone - this is also called "cellular monitoring."

How do I cancel my home security contract?

You must write a letter to your local Vector Security branch. This letter must be sent 30 days before your expected cancellation date.

Vector Security does not accept cancellation via email or phone. Vector Security states that you will be subject to penalties related to "equipment costs, early termination fees, and/or monthly monitoring fees remaining on your contract."

There are special cancellation policies in place for military families who must move due to reassignment.

What is Vector's contract length?

Vector Security networks have a contract length between 36 and 60 months (3-5 years).

Vector has stated that they do not offer 1-year, 2-year, or month-to-month contracts.

What is Vector's relocation policy?

Vector points out that it does have options available for those who are moving but does not provide details. Customers are encouraged to call their local Vector branch for more details on their relocation policy.

What is the best and most affordable home security system?

Vector Security does not rank well against the other companies in the industry when looking at overall score. The top companies in the industry are:

  1. Vivint Smart Home
  2. Guardian Protection
  3. Google Nest
  4. Abode
  5. Deep Sentinel

These company rankings are heavily influenced by customer ratings and reviews.

Vivint Smart Home is the top home security company because it doesn't have upfront equipment fees and offers an optional month-to-month contract.

Big brand names like ADT, Brinks Home Security, and Xfinity Home Security have predictably received negative reviews, due to the fact that they generally can't provide as quality customer service or automation solutions as other companies.

Ratings Breakdown
Monthly Monitoring Fee $39.95
Install & Equipment Fee $0
Contract Length 36-60
Cancellation Policy Fees May Apply
System Relocation Fee Fees May Apply
Review Last Updated: August 12, 2020

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