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#11
VectorSecurity-logo

Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.4
Our Score
7.6
User Score
2.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

210

This Review is maintained by Chase Sagum

Review Last Updated: July 17, 2019

Vector Security provides regional and national security monitoring to both individual and business clients through the use of landline and cellular monitoring service. These systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.0
$34.99-49.99
$69+

#3

4.8
$34.95-59.99
$199-499

#11
VectorSecurity-logo

2.4
$39.95
$0

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security’s CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.
Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

Vector Security does not have any upfront installation or equipment fees. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Review of Vector Security on BestHomeSecurityCompanys.com

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for “Basic Security”. This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company’s website. Many companies charge less than $39.95 for their most basic home security system.
Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of The United States. The following states are included in Vector Security’s service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

View Nationwide Home Security Companies

Our Recommendation

Vector is one of the only home security companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company’s basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

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210 Vector Security Reviews

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  1. User Score
    1
    August 20th, 2019 Glassboro, NJ
    0 people found this review helpful!
    Read the warnings below!!! They got my billing wrong from the beginning and refused to acknowledge it. Their customer service representatives are rude, intolerant and refuse to listen when you call. They don’t care why you are calling they don’t want to be bothered. When you call to cancel they start making things up and cannot even get their story straight. Don’t sign with them, it is a waste of your time and money. Go to ADT!
    Read More
  2. User Score
    0
    August 3rd, 2019
    0 people found this review helpful!
    We still have Vector for about another year but unwillingly. It would still cost around 1,000 to cancel right now.

    We have had multiple issues of the product not functioning right. We continuously get charged twice (2 different deductions in a month) and just recently had the service tech come out after waiting a month. It worked for a little bit and went right back to not working properly once he came. We are back I. The same boat waiting for a tech.

    They require a 3 year contract as well so, this is what you’re stuck with.

    It’s “no cost” up front but you definitely pay for it and then some by the time your 3 years is up.

    There are lots of options out there, don’t get stuck with Vector Secuity.

    Read More
  3. User Score
    0
    July 23rd, 2019 West Newton, MA
    1 people found this review helpful!
    Vector locks you into a contract with automatic renewal and no ability to cancel (you pay 100% of the balance). Then they instituted a price increase! Which they can’t do under their own contract (they can only do this at a renewal time when you have a right to cancel–but you have to catch the contract 30 days before the auto-renewal, and use the correct forms to cancel). So they were forcing a mandatory price increase, with no opportunity to cancel. I called “customer service” and their excuse was that they were doing this to all of their customers, so it was OK! I tried to cancel, but they refused to let me, but I got the price increase waived. I can’t wait until my cancellation period (I’ve already got the forms), when I will cancel and put in a much better DIY system and save almost $40/month on fees.
    Read More
  4. User Score
    1
    July 19th, 2019
    1 people found this review helpful!
    Poor equipment breaks within months and they’ll charge for fixing unless you buy insurance (extra). Long contracts (5 year), beware – you can’t get out of them. Con job.
    Read More
  5. User Score
    0
    July 19th, 2019
    1 people found this review helpful!
    I’m very upset as their system failed due to lightening strike and they did not detect this when it occurred. They want me to pay for a new system. And I thought My.contract expired because the salesman said it was 3 years. They won’t cancel as I signed a 5 year contract.
    Do I continue to pay them each month with out service?
    This company is horrible. Im 80 yrs old. Do you still pay when your dead?
    I was so upset I hung up before I said something awful.to them.
    Read More
  6. User Score
    0
    July 18th, 2019
    0 people found this review helpful!
    They won’t answer the phone. Keep getting recording they’ll be with you but I went through 2 batteries on my phones for 1 hour. No response. Called 4 times. Trying to cancel.
    Originally someone returned my call. When I said cancel, the transfer to the recording began.
    Read More
  7. User Score
    1
    July 2nd, 2019 Cape Coral, FL
    1 people found this review helpful!
    Would not recommend this company, I tried to cancel and they are still taking money out of my account, “Finally” today, they received my electronic signature cancellation page through email, I have been with Vector for several years, I believe over 10, as soon as I wanted to cancel, Even though no contract, They said I needed to send a signed cancellation through the mail. So I did and they said they never received it and was trying to contact me at my home number, which was disconnected because I had moved, I gave them all the information they needed when I was on the phone with them, but it wasn’t enough, Now they won’t refund any of the several months I have paid in
    Read More
  8. User Score
    0
    June 21st, 2019
    2 people found this review helpful!
    If you sign with Vector Securty be CERTAIN to check their cancellation policy. They are quick to install, but they give you a fit and a big runaround to cancel their service, even if you sale your house and move, they will keep right on charging or a large cancellation fee because they say you have to pay for 5 years no matter what!!!!!!
    Read More
  9. User Score
    10
    June 8th, 2019
    0 people found this review helpful!
    Never had any problems with Vector customer service or their contractors to make service calls. Have ha their services for 20+ years.
    Read More
  10. User Score
    0
    May 20th, 2019 Suffield, CT
    3 people found this review helpful!
    Horrible customer service. Awful contract too much money a month and they don’t care if you’re moving. Up contract without telling us
    Read More
  11. User Score
    0
    May 20th, 2019
    3 people found this review helpful!
    They were quick j to install the service; however, getting them to ca c,ancel the service after we sold the house and moved was yet a nother matter. We made several calls to the local office and to the district office. But were told they could not cancel the service. We were told to call the home office for cancellation of service. We made that call, since the home was sold and we moved in early April. At that time we paid what we thought was the final bill and yet once again, we were given the runaround on the cancellation We were told they could not cancel the service unless it was on writing only. We sent the letter and they claimed they did not get the letter until April 29th and billed us for yet another month’s unwanted and certainly unneeded service. Just another way to charge more money by giving us the runaround instead of simply disconnecting service as asked on numerous times!!!
    Read More
  12. User Score
    0
    May 17th, 2019 Moncks Corner, SC
    4 people found this review helpful!
    DO NOT USE THIS COMPANY! They are a bit pricey for the services they provide. Be sure to SHOP AROUND! Also, when it’s time to cancel, you better PUT THE DATE DOWN somewhere even if it’s 3 years later. They will automatically renew your contract without a reminder of any sort. (A reminder would actually be BENEFICIAL when it comes to contracts; email + mail). Now I’m stuck for another year paying too much for security. WORST EXPERIENCE EVER! Stick with your local company and not these money thirsty vampires.
    Read More
  13. User Score
    1
    May 2nd, 2019 Alexandria, VA
    5 people found this review helpful!
    Our system had broke so I called them to come over and fit in the guy came and said he needed to order a part for it. The guy never called me back. I literally called the company over 10 times for them to fix it and they always made a excuse and it was out for almost a year! While I’m still paying monthly fees! They started to credit me back my money on future payments but again My system still wasn’t working so I in the end I never got a refund for the 10 months I paid for no service. Terrible customer service!
    Read More
  14. User Score
    2
    April 29th, 2019
    5 people found this review helpful!
    Sales representative incorrectly invoiced me for exterior camera system which was not installed – added monitored doorbell instead. Sales and billing representatives have refused to respond to multiple phone messages and emails to explain why I’m being charged for something that was not installed. Billing department said they passed my question to sales staff for resolution; however, sales will not even acknowledge my request for explanation or even make a phone call. I am sorry I ever spoke with them and highly recommend you look elsewhere for security protection.
    Read More
  15. User Score
    0
    April 29th, 2019
    4 people found this review helpful!
    Absolutely the worst customer service I have ever encountered. You can never reach a live person with authority to resolve anything. No email reply or phone call returned in the 3 weeks I have been trying to arrange cancellation because of an impending house sale and move. Think VERY hard about whether or not you want to deal with this kind of service when you are shopping for a home security service.
    Read More
  16. User Score
    10
    April 23rd, 2019 Lufkin, TX
    0 people found this review helpful!
    I just want to give a shout out to the entire Lufkin staff great sales, tech and awesome customer service thanks Dyan
    Read More
  17. User Score
    0
    April 11th, 2019 Greer, SC
    4 people found this review helpful!
    Asked a question about service end date and got a smart answer about submit the request in writing. I then asked for them to submit my end date in writing and never got it. A few weeks later they stopped my service and had a collection agency after me for the balance of the contract. I would not reccomend them.
    Read More
  18. User Score
    0
    April 2nd, 2019
    4 people found this review helpful!
    They do everything possible to make it impossible to cancel service. they don’t answer the phones or respond messages or support tickets enter through there system.
    Read More
  19. User Score
    0
    March 29th, 2019
    5 people found this review helpful!
    Horrible customer service. The seller gave me a false promotion. The cancellation was ridiculous. The alarm never worked. The people that came to do the service for fix the alarm were very unprofessional.
    Read More
  20. User Score
    1
    March 28th, 2019
    3 people found this review helpful!
    Cannot leave a good review needed Direction on how to get out of a home to lock it call customer service at 11 a. M. In the morning she was very polite said she would make it an urgent call because I couldn’t leave the house unlocked is now eight 9 at night no one has yet to ever call me back go ADT
    Read More

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Our Score
7.6
User Score
2.4
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

210
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,392