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#14
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Vector Security

Similar to: Frontpoint Security

Our Score
7.7
User Score
2.8

Visit Site

Our Score
7.7
User Score
2.8
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
104

This Review is maintained by Chase Sagum

Review Last Updated: January 4, 2017

Vector Security has been providing both home and business security solutions for over 40 years. The company has taken home several awards for its equipment and service, including the 2015 Dealer of the Year award from SDM Magazine. The company provides a number of home security and home automation devices at zero money down, and promotes both positive and negative customer reviews on its site; however, Vector security is also much more expensive than industry leaders, and its limited availability and poor customer service may prevent the company from being a first choice in home security.

The Good

  • False Alarm Protection
  • Home Automation Options
  • CloudControl™ Video Recording
  • No Upfront Costs
  • Promotes Honest User Reviews

Vector Security provides regional and national security monitoring services to both individual and business clients through the use of landline and cellular monitoring systems. These systems ensure that service is never lost due to technical issues with phone lines or the power grid. This company has also been recognized nationally for its false alarms protocols which greatly reduce expense for homeowners and authorities alike. Furthermore, the company offers extensive educational resources through their online site to assist customers with a wide variety of security issues and technical questions.

In addition to some impressive home security features, Vector Security also provides automated devices that can be controlled through a mobile app. Customers can monitor and control lighting, appliances, locks, and cameras. Vector Security’s CloudControl feature allows customers to save recorded security camera footage to a cloud account. Other home security companies may require you to save videos to a personal computer, or another location with much more limited memory. And as Vector Security provides professional installation, the fact that it charges zero upfront or installation costs is noteworthy.

Vector Security features a number of actual user reviews on its website through a third-party service called Trustpilot. While a majority of the reviews are quite positive, Vector Security also features some negative user reviews as well. While we cannot necessarily confirm the authenticity of these reviews, or the relationship between Vector Security and Trustpilot, this effort to promote honest user reviews at least demonstrates Vector Security’s recognition of the importance of online reviews.

The Bad

  • High Monthly Costs
  • Contract and Cancellation Policy
  • Limited Availability
  • Poor Customer Service

Vector Security’s monthly monitoring fee is much more expensive than other home security companies, and its starting package costs nearly twice as much as that of our top company. Vector Security requires customers to sign up for a 36-month contract, while other companies provide much shorter contracts or no contracts at all. And if customers desire to cancel their services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance. Vector Security has licenses in only 32 states, while top home security companies boast a nationwide presence.

Vector Security consistently has problems with customer service. These problems stem from personal accounts and not from the business or national accounts. As such, it would appear that the company is far more concerned with major accounts than with the individual customer.

The Bottom Line

Customers should be comfortable trusting their home security needs to Vector Security. The company keeps to industry standards in terms of equipment, home automation capability, and monitoring options. And the fact that Vector is promoting both positive and negative reviews on its website is a solid attempt at online transparency, which few home security companies truly achieve. Unfortunately, Vector security is also considerably more expensive that other home security companies, and the number and variety of customer complaints suggest that customers may not receive the attention or responsiveness they need. Customers are strongly encouraged to investigate other home security companies with better customer service before making a final decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.3
$19.99-$42.99
$0

#2

7.9
$34.99
$99

#3

6.1
$34.95-49.95
$99

#14
vector_security-130x130

2.8
$39.95
$0

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104 Vector Security Reviews

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  1. User Score
    0
    July 17th, 2017 Avon, NC
    0 people found this review helpful!
    This company soaked my mother since 2008 until 2017 with no knowledge that her landline had been disconnected. Just bill every month with no check on her security system at all,with that in mind what if she had an emergency it would have been never that they would have been aware. DO NOT BUY THEIR SYSTEM OR SERVICES. they also wouldn’ t acknowledge their lack of support. A bunch of non caring,easy money hungry YUPPIES.
    Read More
  2. User Score
    0
    July 16th, 2017 Ashland, KY
    0 people found this review helpful!
    Totally dishonest company. I cancelled my contract when they raised my rate. Sent them a certified letter which they ignored. Since I didn’t receive a written response from them within 30 days, which was April 06, 2017, I consider that they agreed with my cancellation request.They then sent me a letter stating that I owe them $242.20 for a buyout/end of contract. Also, Special Promotions told us that after the first renewal we could cancel at any time with NO PENALTY. I have this in writing and they sent it to a collection agency anyway. I called the collection agency and told them this and they asked for all this in writing, which I provided since Vector told them nothing. AS of 07/16/17 I am still waiting for the review by the collection agency.
    Read More
  3. User Score
    0
    July 11th, 2017 Florence, SC
    1 people found this review helpful!
    I have had very bad experience with Vector. Got trapped in contract for an extra year. Contract ran out June 2017. I requested in Feb 2017 for my contract to be cancelled it is now July and they still haven’t cancelled service. I have spoken with customer service several times (I have names) and requested a direct supervisor to contact me ( I have his name) no response yet. My account was paid up until time contract should have ended. They will get no more payments from me. I would never recommend Vector Security to anyone. My next step is to contact Better Business.
    Read More
  4. User Score
    1
    July 11th, 2017
    1 people found this review helpful!
    Do not use this company. They will trap you in a contract which renews automatically if you do not follow their procedure to a tee. Do not use this company
    Read More
  5. User Score
    0
    July 3rd, 2017
    1 people found this review helpful!
    My family recently moved into a house that was equipped with vector security. The previous owners had clearly stopped paying for a device they were no longer using. Unfortunately this device beeps 5 times every single minute. We have a seven month old who is not sleeping with the constant beeping. We called customer service to figure out how to stop this incessant beeping and were repeatedly told there was nothing they could do for us except send us a manual so we can figure it out. And guess what; this user manual is NOT user friendly. Before moving we had considered starting up a contract with them because the device was already installed. After this abysmal customer service we will never sign up with them and will make sure to discourage anyone we know from doing business with them as well.
    Read More
  6. User Score
    1
    June 6th, 2017 Raleigh, NC
    2 people found this review helpful!
    I have had Vector for 5 years. During this time the cost of security systems have dropped. I can find a plan like I have for half the price I am paying. I was locked into a 5 year contract where most are 3 and I was lied to by the sales representative. I was told Vector would come out every year and inspect my system to make sure batteries were not dead and everything was working properly. Then I called on 6/5 to cancel my contract and found out that you had to give a 30 day in advance notice when you wanted to cancel. Yes this was on my contract but that was 5 years ago. Most companies give you a grace period to cancel. Now I am locked in for another year. Also I have been charged all of these years for being able to control my system with my Smartphone. I did not even have a smartphone when I purchased the system. I am very disappointed and this company I think uses every dirty trick to keep customers. I think I will go ahead and send in my cancellation for next year so I don’t miss the date. If I go ahead and cancel now I will have to pay for the complete year they have signed me up for. Sick of this company!
    Read More
  7. User Score
    3
    June 6th, 2017 Summerville, SC
    2 people found this review helpful!
    Long time Vector customer. Speaking with a rep is next to impossible. Very excessive wait times, multiple extension changes (resulting in dropped calls, requiring start over) Rapid, unclear speech, making it difficult to understand. After wasting 20-30 minutes, I give up. We pay a premium price for the service and deserve better customer service.
    Read More
  8. User Score
    10
    May 30th, 2017
    0 people found this review helpful!
    My experience with Vector has been great, I will recommend them in the future!
    Read More
  9. User Score
    0
    May 11th, 2017
    0 people found this review helpful!
    Customer for 7 years Changed companies wants almost $200. Had paid thru May 2017. Will not use them or recommend.
    Read More
  10. User Score
    0
    April 12th, 2017
    3 people found this review helpful!
    This is the absolute worst managed alarm company I have ever dealt with. I don’t know what is going on in their administrative offices, because the field people are excellent. As far as the management staff, they can never get anything correct and you have to fight with them To get any of your account information or problems addressed. Very sad.
    Read More
  11. User Score
    1
    April 6th, 2017
    1 people found this review helpful!
    Alarm goes off all the time for no reason. Security systems are supposed to provide just that, security, not added anxiety and stress. I will not continue service when I move from this rental. Annoyed is an understatement.
    Read More
  12. User Score
    4
    April 4th, 2017 Arlington, VA
    0 people found this review helpful!
    Following an upgrade on an seventeen years old system, the sale representative misquoted cost of new system, cost of monthly contract.
    Some of the sensors where placed at the wrong spot and we were charged to move them.
    The cost per month is $130.00 for two systems in the same house.
    I will switch to an other company as soon as the contract expire.
    Read More
  13. User Score
    0
    March 17th, 2017
    0 people found this review helpful!
    Terrible company stay far away. Sent to collections with one missed call after I cancelled. I had no idea I had a bill as the new owner was to take over.
    Read More
  14. User Score
    2
    March 8th, 2017
    2 people found this review helpful!
    THE RUDEST, NASTIEST, NON CARING, OPERATOR AND CUSTOMER SERVICE REPS!!
    Read More
  15. User Score
    0
    March 7th, 2017
    4 people found this review helpful!
    I took out what I thought was a 1 year contract, only to not read the fine print that the slick salesman penciled in, and found I had been set up on a 3 year. This was for my daughter, whom is now unemployed and has to move out of her apartment. They will not let me cancel the contract!!! They want me to pay the remaining $1400 for the rest of the contract. TOTAL RIP OFF. WATCH YOUR SALESMAN AND DON’T BELIEVE WHAT HE TELLS YOU. THIS COMPANY IS A RIP OFF.
    Read More
  16. User Score
    0
    February 27th, 2017
    5 people found this review helpful!
    They are fine… until you try to cancel service. From that point, they’ll treat you like dirt. It’s the first time I hear a customer representative tell me “You should have read your contract”. So they know how bad it is! I did read my contract before signing by the way. It looked legit. There was a whole paragraph on cancellation of service. 2 years later, when trying to cancel after I sold my house, I realized my mistake: that paragraph is all about how THEY can cancel service on you; none of it is about how YOU can do the same! For prospective customers: go to their website (www.vectorsecurity.com) and look for a link to cancel service… Hint: there isn’t! They will make you pay all the way to the end and use any excuse. They even pretended they had installed the system and it had to be paid; even though it came with the house! I had to send my cancellation letter 3 times until they acknowledged it. Actually they only did once I had Wells Fargo call them. In the mean time, they charge, and charge, and charge. The cancellation letter has to contain very specific language, not explained anywhere (no link on website…) for them to agree it is a “legit” request. They pretend it is for your safety. ah ah! My safety would have been taken care of if they had called me when the new house owner disconnected the system! And oh, when finally canceling, they will charge your credit card with the entire “remaining” amount at once! What a horrible, hypocritical, lying, greedy company. Stay away! They are the robbers!
    Read More
  17. User Score
    0
    February 21st, 2017
    3 people found this review helpful!
    I have had Vector Security for about seven years. They have provided excellent monitoring service. We had an issue at the very beginning where one of the installers started texting my underage teenage daughter after getting her phone number off the contact list. But after that, everything was great. Until now. Ready for updated equipment, landline base to cellular. Totally uncooperative, total lack of customer appreciation, and more willing to tell me how to cancel than to discuss options. My only negative issue is with customer service, not the monitoring end. So their lack of customer service has caused me to look for another company.
    Read More
  18. User Score
    0
    February 21st, 2017 Hollywood, SC
    3 people found this review helpful!
    WORST COMPANY EVER IF YOU WANT SECURITY!!! RUN RUN RUN away! Your better off with a baseball bat and a dog protecting your property. My cameras never work, customer service is awful and I was never a priority! In fact my house was vandalized while my cameras weren’t working over the weekend and I was told a tech would be here the Wednesday before the incident occurred. If they had kept their word I could have caught the person who did this to my house. They won’t replace my cameras with the “upgraded’ cameras despite numerous issues and the fact that I pay over $60 a month.. I actually hate this company
    Read More
  19. User Score
    2
    February 18th, 2017
    2 people found this review helpful!
    Vector Security has an automatic 1-year renewal clause in it’s contract that they will pursue through a collection agency. They claims it’s to give you a piece of security but in reality it’s just one of their scams hoping people will not notice after the term of their contract is over. Do not use this company. ANy company the stoops to this level of deceit with their argument being this is typical of contracts is deplorable. It’s their way of trapping consumers into paying fees for no service. I would avoid Vector if possible.
    Read More
  20. User Score
    4
    February 14th, 2017 Durham, NC
    1 people found this review helpful!
    This says that there are no upfront costs, but I paid a lot of money to get my system. Also, I am paying $49.95 a month, which seems very high for the service. My contract says that mine is for 5 years, again outlandish. Would love to get these issues resolved.
    Read More

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Our Score
7.7
User Score
2.8
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
104
Our Score
9.0
User Score
8.3
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
1,976