Vector Security

Vector Security

6.0

Our Score

2.4

User Score

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security's CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.

Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security - that includes equipment fees and installation. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for "Basic Security". This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company's website. Many companies charge less than $39.95 for their most basic home security system.

Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States. The following states are included in Vector Security's service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

View Nationwide Home Security Companies

Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service.

However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company's basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs.

We recommend reading our reviews of Vector Security below before making any final decisions.

View our top home security companies to compare costs, contract lengths, and consumer scores.


Frequently Asked Questions

Is Vector Home Security a good company?

No, Vector Home Security is not a good security company when its pricing is compared to that of the entire industry.

Though customers do not have to worry about an upfront fee, it has a higher monthly monitoring fee. There is a Vector Security app and the company's website is admittedly more upfront about cancellation and other important information than most alarm companies.

But unfortunately, Vector Home Security has not received high praise from its customers on this site.

Do I need WiFi to have home security?

No, you do not need to have WiFi set up at your home in order to use Vector Security Systems.

However, most security systems use WiFi to communicate to an off-site monitoring center - this is also called "internet monitoring."

Don't be confused by the phrase "wireless communication." This does not necessarily mean that WiFi is being used. Wireless communication can also apply to data plans, just like your cell phone - this is also called "cellular monitoring."

How do I cancel my home security contract?

You must write a letter to your local Vector Security branch. This letter must be sent 30 days before your expected cancellation date.

Vector Security does not accept cancellation via email or phone. Vector Security states that you will be subject to penalties related to "equipment costs, early termination fees, and/or monthly monitoring fees remaining on your contract."

There are special cancellation policies in place for military families who must move due to reassignment.

What is Vector's contract length?

Vector Security networks have a contract length between 36 and 60 months (3-5 years).

Vector has stated that they do not offer 1-year, 2-year, or month-to-month contracts.

What is Vector's relocation policy?

Vector points out that it does have options available for those who are moving but does not provide details. Customers are encouraged to call their local Vector branch for more details on their relocation policy.

What is the best and most affordable home security system?

Vector Security does not rank well against the other companies in the industry when looking at overall score. The top companies in the industry are:

  1. Protect America
  2. Link Interactive
  3. Alarm Grid
  4. Frontpoint
  5. Simplisafe

These company rankings are heavily influenced by customer ratings and reviews.

Protect America is the top home security company because it doesn't have upfront equipment fees, its DIY equipment takes less than 30 minutes to set up, and has received a 7.7/10 rating from over 2,400 customers.

Big brand names like ADT, Vivint Home Security, and Xfinity Home Security have predictably received negative reviews, due to the fact that they generally can't provide as quality customer service or automation solutions as other companies.

Ratings Breakdown
Monthly Monitoring Fee $39.95
Install & Equipment Fee $0
Contract Length 36-60
Cancellation Policy Fees May Apply
System Relocation Fee Fees May Apply
Number of Reviews 230
Review Last Updated: April 08, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

230 Vector Security Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

1

Score

Jacqueline Bennett San Jose, CA

Mar 11, 2020

Have been trying to stop the charge of the app and they just say we will call you back bunch of crap.

10

Score

Bret Lucarelli

Mar 4, 2020

We have had Vector for about 2 years, and everything has been awesome! Our smoke detector went off when we had an electrical problem in the house that caused smoke - this may have saved our home and our animals, so I had to come on here and share my experience!

10

Score

Bret Lucarelli

Mar 2, 2020

We have had Vector for almost 2 years, and we haven't had a single issue! The smoke detector went off recently, and they were so responsive and helpful I had to jump online and let people know. I love Vector!

10

Score

Clay

Feb 20, 2020

Great equipment great service 10 of 10

0

Score

Peggy Osborne Miami, FL

Feb 13, 2020

Vector changes their policies as they see fit. Do not go with this company. Customer service do not help their customers at all and do not keep their word when they say that a problem will be corrected. Now after 2 1/2 yrs. I get a battery charge which I was told would be removed. Never been charged for batteries before or told that I would be. Now they threatened me with a collection agency after the problem was suppose to be taken care of. Obviously they do not want my business. Do not recommend this company to anyone.

0

Score

Some User

Feb 7, 2020

Terrible customer service even at a national service level. They often put you on hold for as long as you're willing to hold. Will frequently hang up on you. They can never promise ETAs and when they do, they frequently miss calls. TERRIBLE COMPANY!!!

10

Score

Autumn Boucher Dallas, TX

Feb 5, 2020

I got a basic system 3 contacts and motion I added 3 cameras and a few light bulbs I love it I feel safe and the home automatons have turned my little basic home into a smart home, I am having the door lock and zwave thermostat installed soon Stay tuned......

3

Score

Dan Wayne, PA

Jan 15, 2020

Salesman sold me $540 of equipment I did not need to boost his sales number. The installer was very good and honest (I may have just been lucky) and told me I already had some of this equipment and they could just replace batteries. I had specifically asked the salesman if I needed anything special to run glass breaks while the sensors were not activated. He said I needed a separate panel for that. When the installers came they asked why I had so many panels and I told them what the salesman said. They said that was not true and the main panel did all of that. The salesman actually added two extra panels to my list. He also added an extra camera that I did not want but I kept it since it did not affect my monitoring fees. The installers told me he did this all the time and shared some shocking stories. I spoke to him today and he said he would have his manager call me ...he has not. The original offer noted I would get a free indoor camera and that did not happen. Apparently another salesman trick to close the contract. Sleazy salesman.

1

Score

Ed Newmark

Jan 14, 2020

IMPOSSIBLE TO REACH SERVICE DEPARTMENT. WE'VE BEEN A CUSTOMER FOR MORE THAN 20 YEARS WITH GREAT SERVICE. NOW WITH THE VOICE MESSAGING SYSTEM, IT IS IMPOSSIBLE TO DEAL WITH VECTOR. I WILL CHANGE TO ANOTHER COMPANY AS SOON AS POSSIBLE.

3

Score

Terry Maloney

Jan 3, 2020

My wife wanted hey security system installed on our house, garage and pole barn after heroin addicts took thousands of dollars of property and money out of our garage, loaded van for a trip and vehicles out front of our country – located home. The garage door just happened to be left open that night – normally, it is closed with a garage door opener. We got Vector Security and paid almost $600 in installation/equipment cost and signed a three-year contract. We are outside the contract now, and it is up to $60 a month for service- Wow they do respond to alarms when you open the door without shutting off the system, which we generally use our iPhones for, their response to failures of equipment is less than impressive. I have just purchased SimpliSafe equipment, and will install it myself, and the monthly billing will be $25. With no contract. My suggestion is to consider other companies than Vector.

2

Score

Dee Mount Juliet, TN

Nov 1, 2019

Got a call saying I WON A SECURITY SYSTEM! I first thought it was a scam. I told the rep to meet me at my job. He met me nice convo explaining everything. Then he ask for my Social which I’m like ok if I won why do u need it. He then say to make sure you are who you are. That was funny but ok. He runs my credit then tells me I’m not approved ?????? How did I WIN but not APPROVED??????? Nice equipment but horrible horrible sales pitching! I asked what was the catch? The credit was the catch ??‍♀️

2

Score

Fabain R Brown

Oct 28, 2019

I had just moved into my first home and a representative stopped because I was trying to install a keyless lock and said we have a special going on with a free Camara doorbell and keyless lock, if we get you approved we can get someone out as soon as tomorrow, he got me approved and set thing up the following day, not once did we discuss how long of a contract this would be. PLEASE BE CAREFUL, I WAS UNKNOWINGLY PUT ON A 60 MONTH CONTRACT. WHO IN THEIR RIGHT MIND WOULD AGREE TO 60 MONTHS? BE CAREFUL WITH THEM, NOT UPFRONT AND HONEST.

0

Score

Shuron Putman Fredericksburg, VA

Oct 5, 2019

I would not recommend this company their customer service is awful. I have had trouble trying to get my equipment up and running because of having to have my modem replaced. As soon as my contract is over with them, it is goodbye. I was with ADT for 23 three years and never experience this lack of service. By the way, I just had the system installed in June of this year (2019)

0

Score

Tom

Sep 26, 2019

Absolute miserable company to deal with. Run far away from Vector. Use a company with a reputable name.

0

Score

Prospective Customer Gibsonia, PA

Sep 25, 2019

Don't do it. We bought a house with this in there and because we didn't buy the code it was optional for them to help. After the alarm going off multiple times and causing mental distress to my dog, I finally figured out how to pull the wire to the actual alarm in the house. If you have a similar issue, go to the actual alarm and disconnect the wire. Any company with that type of customer service to a prospective payer should make you think twice before doing any business with them. Its just shameful that a company would operate that way.

1

Score

Felicia Taylor

Sep 20, 2019

I currently have vector security systemi call because I recently changed my wifi service and my door bell and outside cameras weren't showing any video so I call to have someone come out to service the video. They told my I would have to pay $85.00 for the service call which I think is I shouldn't have to pay I've had this security company less than a year. I always have problems with the video on this system I would not recommend vector to anyone .?

0

Score

Theodora Budnik Brooklyn, NY

Aug 27, 2019

Vector took over our previous provider, who had retired after decades of excellent service. After a couple of years of inadequate service from Vector, we switched to another security company, and sent in the Vector cancellation form. However, Vector still billing us two months later. Their billing department is really bad. Even worse than their service department!

0

Score

Shelby Chapel Hill, NC

Aug 27, 2019

First of all, you have to sign up for a minimum 3 year plan for service. I thought this would be fine because I thought I was signing up to work with a team of competent professional. BOY WAS I WRONG. The first year was fine, but the sensor on my front door stopped working due to swelling/shrinking of the door from temperature changes. It took them SIX MONTHS to get out to fix it, so in the meantime I couldn't arm my house. Why even bother having a security system if you can't arm your house at night or when you're away? Then I got a new debit card and called them to update the card. The woman I talked to had to be the dumbest human I've ever had to deal with. She confirmed everything was set up for auto draft from my new card until 60 days later when I get a call from the same person saying my account was 60 days passed due. She also proceeded to tell me it was my fault for not verifying that they had saved the card? DO NOT GO WITH THIS COMPANY. Literally getting a guard dog is more effective and better for your blood pressure than dealing with this group of absolute idiots.

0

Score

Jose Casseus

Aug 26, 2019

They got my billing wrong from the beginning I suppose to 06/14 they take my money every 06 on the month and refused to acknowledge it. Their customer service representatives are rude, intolerant and refuse to listen when you call. They don’t care why you are calling they don’t want to be bothered. When you call to cancel they start making things up and cannot even get their story straight. Don’t sign with them, it is a waste of your time and money.I have attempted to contact service numerous times. Once on hold for 40 minutes, , all the while enjoying the overlapping messages that say “you value my time”, and “appreciate my patience”? Both time I left my mobile number only to have your service contact me.Do I continue to pay them each month with out service? This company is horrible. Do you still pay when your dead? I was so upset .

1

Score

Chuck Morelli

Aug 22, 2019

My family has been with Vector for quite some time. We carried the basic package for many years but when they raised my monthly rate I decided to investigate getting cameras, door bell and an updated keyboard. I compared Vector with 2 other competitors ( ADT, American Home Security) and eventually decided to stay with Vector. I am now regretting that decision. #1 this system was installed July 11th and to date I still do not have my door bell that was part of the contract. I have contacted my Sales Associate for assistance but to no avail. #2 my Driveway camera has been out for almost 2 weeks. I have attempted to contact service numerous times. Once on hold for 18 minutes, my drive to my business, all the while enjoying the overlapping messages that say “you value my time”, and “appreciate my patience”? Both time I left my mobile number only to have your service contact my wife. My wife is a teacher and can not take calls through the day. I left that information on later voice messages only to have her called again? The one time you did call me I was in a meeting and missed the call but I left the meeting to call back immediately only to have to leave another message. I should have gone with ADT. The price was slightly higher but maybe their after the sale approach was better. God know, it could not be much based on how your company has set the bar.

1

Score

Jennifer Matthews Glassboro, NJ

Aug 20, 2019

Read the warnings below!!! They got my billing wrong from the beginning and refused to acknowledge it. Their customer service representatives are rude, intolerant and refuse to listen when you call. They don't care why you are calling they don't want to be bothered. When you call to cancel they start making things up and cannot even get their story straight. Don't sign with them, it is a waste of your time and money. Go to ADT!

0

Score

Scott Dye

Aug 3, 2019

We still have Vector for about another year but unwillingly. It would still cost around 1,000 to cancel right now. We have had multiple issues of the product not functioning right. We continuously get charged twice (2 different deductions in a month) and just recently had the service tech come out after waiting a month. It worked for a little bit and went right back to not working properly once he came. We are back I. The same boat waiting for a tech. They require a 3 year contract as well so, this is what you're stuck with. It's "no cost" up front but you definitely pay for it and then some by the time your 3 years is up. There are lots of options out there, don't get stuck with Vector Secuity.

0

Score

Roger Ainsworth West Newton, MA

Jul 23, 2019

Vector locks you into a contract with automatic renewal and no ability to cancel (you pay 100% of the balance). Then they instituted a price increase! Which they can't do under their own contract (they can only do this at a renewal time when you have a right to cancel--but you have to catch the contract 30 days before the auto-renewal, and use the correct forms to cancel). So they were forcing a mandatory price increase, with no opportunity to cancel. I called "customer service" and their excuse was that they were doing this to all of their customers, so it was OK! I tried to cancel, but they refused to let me, but I got the price increase waived. I can't wait until my cancellation period (I've already got the forms), when I will cancel and put in a much better DIY system and save almost $40/month on fees.

1

Score

Sunil Kabra

Jul 19, 2019

Poor equipment breaks within months and they’ll charge for fixing unless you buy insurance (extra). Long contracts (5 year), beware - you can’t get out of them. Con job.

0

Score

Marlene Larkins

Jul 19, 2019

I’m very upset as their system failed due to lightening strike and they did not detect this when it occurred. They want me to pay for a new system. And I thought My.contract expired because the salesman said it was 3 years. They won’t cancel as I signed a 5 year contract. Do I continue to pay them each month with out service? This company is horrible. Im 80 yrs old. Do you still pay when your dead? I was so upset I hung up before I said something awful.to them.

0

Score

Marlene Larkins

Jul 18, 2019

They won’t answer the phone. Keep getting recording they’ll be with you but I went through 2 batteries on my phones for 1 hour. No response. Called 4 times. Trying to cancel. Originally someone returned my call. When I said cancel, the transfer to the recording began.

1

Score

David Sackett Cape Coral, FL

Jul 2, 2019

Would not recommend this company, I tried to cancel and they are still taking money out of my account, "Finally" today, they received my electronic signature cancellation page through email, I have been with Vector for several years, I believe over 10, as soon as I wanted to cancel, Even though no contract, They said I needed to send a signed cancellation through the mail. So I did and they said they never received it and was trying to contact me at my home number, which was disconnected because I had moved, I gave them all the information they needed when I was on the phone with them, but it wasn't enough, Now they won't refund any of the several months I have paid in

0

Score

Helen J Consos

Jun 21, 2019

If you sign with Vector Securty be CERTAIN to check their cancellation policy. They are quick to install, but they give you a fit and a big runaround to cancel their service, even if you sale your house and move, they will keep right on charging or a large cancellation fee because they say you have to pay for 5 years no matter what!!!!!!

10

Score

Cheryl Weldon

Jun 8, 2019

Never had any problems with Vector customer service or their contractors to make service calls. Have ha their services for 20+ years.

0

Score

Tracy Coro Suffield, CT

May 20, 2019

Horrible customer service. Awful contract too much money a month and they don’t care if you’re moving. Up contract without telling us

0

Score

Helen Consos

May 20, 2019

They were quick j to install the service; however, getting them to ca c,ancel the service after we sold the house and moved was yet a nother matter. We made several calls to the local office and to the district office. But were told they could not cancel the service. We were told to call the home office for cancellation of service. We made that call, since the home was sold and we moved in early April. At that time we paid what we thought was the final bill and yet once again, we were given the runaround on the cancellation We were told they could not cancel the service unless it was on writing only. We sent the letter and they claimed they did not get the letter until April 29th and billed us for yet another month's unwanted and certainly unneeded service. Just another way to charge more money by giving us the runaround instead of simply disconnecting service as asked on numerous times!!!

0

Score

Crystal Moncks Corner, SC

May 17, 2019

DO NOT USE THIS COMPANY! They are a bit pricey for the services they provide. Be sure to SHOP AROUND! Also, when it’s time to cancel, you better PUT THE DATE DOWN somewhere even if it’s 3 years later. They will automatically renew your contract without a reminder of any sort. (A reminder would actually be BENEFICIAL when it comes to contracts; email + mail). Now I’m stuck for another year paying too much for security. WORST EXPERIENCE EVER! Stick with your local company and not these money thirsty vampires.

1

Score

Ariel Mathis Alexandria, VA

May 2, 2019

Our system had broke so I called them to come over and fit in the guy came and said he needed to order a part for it. The guy never called me back. I literally called the company over 10 times for them to fix it and they always made a excuse and it was out for almost a year! While I’m still paying monthly fees! They started to credit me back my money on future payments but again My system still wasn’t working so I in the end I never got a refund for the 10 months I paid for no service. Terrible customer service!

2

Score

Michael Williams

Apr 29, 2019

Sales representative incorrectly invoiced me for exterior camera system which was not installed - added monitored doorbell instead. Sales and billing representatives have refused to respond to multiple phone messages and emails to explain why I'm being charged for something that was not installed. Billing department said they passed my question to sales staff for resolution; however, sales will not even acknowledge my request for explanation or even make a phone call. I am sorry I ever spoke with them and highly recommend you look elsewhere for security protection.

0

Score

Sean Doherty

Apr 29, 2019

Absolutely the worst customer service I have ever encountered. You can never reach a live person with authority to resolve anything. No email reply or phone call returned in the 3 weeks I have been trying to arrange cancellation because of an impending house sale and move. Think VERY hard about whether or not you want to deal with this kind of service when you are shopping for a home security service.

10

Score

Rose Boucher Lufkin, TX

Apr 23, 2019

I just want to give a shout out to the entire Lufkin staff great sales, tech and awesome customer service thanks Dyan

0

Score

Billy Gibson Greer, SC

Apr 11, 2019

Asked a question about service end date and got a smart answer about submit the request in writing. I then asked for them to submit my end date in writing and never got it. A few weeks later they stopped my service and had a collection agency after me for the balance of the contract. I would not reccomend them.

0

Score

Angry Client

Apr 2, 2019

They do everything possible to make it impossible to cancel service. they don't answer the phones or respond messages or support tickets enter through there system.

0

Score

arlene ortiz

Mar 30, 2019

Horrible customer service. The seller gave me a false promotion. The cancellation was ridiculous. The alarm never worked. The people that came to do the service for fix the alarm were very unprofessional.

1

Score

Kathy

Mar 29, 2019

Cannot leave a good review needed Direction on how to get out of a home to lock it call customer service at 11 a. M. In the morning she was very polite said she would make it an urgent call because I couldn't leave the house unlocked is now eight 9 at night no one has yet to ever call me back go ADT