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Vector Security Reviews

Reviews of Vector Security from real customers
(183 verified)

Our Score
7.6
User Score
2.5

See Top Rated

Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
183

Overall Score

Based on ranking criteria
7.6 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Consistent Protection: Vector Security provides regional and national security monitoring services to both individual and business clients through the use of landline and cellular monitoring systems. These systems ensure that service is never lost due to technical issues with phone lines or the power grid.
  • False Alarm Protocol: Vector Security has also been recognized nationally for its false alarms protocols which greatly reduce expense for homeowners and authorities alike.
  • Home Automation: In addition to some impressive home security features, Vector Security also provides automated devices that can be controlled by a mobile app. Customers can monitor and control lighting, appliances, locks, and cameras. Vector Security’s CloudControl feature allows customers to save recorded security camera footage to a cloud account. Other home security companies may require you to save videos to a personal computer, or another location with much more limited memory.
  • Monthly Monitoring Fees: For basic home security and automation, Vector Security charges $39.95/month without charging andy upfront fees.
  • Contract: Vector Security requires customers to sign up for a 36-month contract, while other companies provide much shorter contracts or no contracts at all. And if customers desire to cancel their services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.
  • Customer Complaints: Vector Security consistently has problems with customer service. These problems stem from personal accounts and not from the business or national accounts. As such, it would appear that the company is far more concerned with major accounts than with the individual customer.
  • Our Recommendation: Due to relatively high monitoring costs and poor customer service, we recommend looking into companies like Protect America and Frontpoint.

 

Most Helpful Reviews From Vector Security Customers

  1. User Score
    1
    John Mc Corkle
    June 14th, 2018 Aiken, SC
    Horrible company. System has not worked since July 21. 2017 yet after several request to fix it still does not function. Calls to cancel either don't get returned or when you reach someone are useless.today I was informed they extended my contract another year even though it does not function. Looks to be a court case soon!Read More
  2. User Score
    0
    Cassandra Bailey
    January 26th, 2018 
    Absolutely hands down the worst security company I have ever dealt with. The customer service staff is so unprofessional and rude. I really believe the devices are just props. My doorbell camera will send 75+ notifications for one incident ie. motion or ring. The customer service( if that's what you want to call them) says to me "so you don't want to receive notifications on your phone?" Ummm... I would love to receive notifications just not 75 of them for one ring or motion. Driveway camera does not pick up motion. As a matter of fact someone broke into my husbands truck and when we checked the cameras, it showed nothing. Poor equipment, poor monitoring and poor customer service. Do yourself a favor and don't go with them.Read More

183 Vector Security Reviews

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  1. User Score
    0
    February 16th, 2019 Hinesville, GA
    0 people found this review helpful!
    Either do not have the man power needed to answer the phones or they really do not care about their customers. Failing in all aspects, even the technicians have a hard time getting in-touch with supervisor to get orders. Very good at making sure they get pay!!!
    Read More
  2. User Score
    0
    February 3rd, 2019
    2 people found this review helpful!
    Vector is pathetic. I have called and called to cancel my subscription to this company. I was assured it was canceled and even had the system shut off yet I’m still being charged monthly for a system that is shut off. I have called and left messages with supervisors of whom I was told would get back to me ASAP yet i still have yet to hear from them. This is a scandalist company and if i am charged yet again next month, i will be blasting them all over social media and regular media.
    Read More
  3. User Score
    10
    February 1st, 2019
    0 people found this review helpful!
    Very good service with this company. Tech was amazing and was on time. Love my new system, very simple and easy! I can send demands from my phone to my panel and it works automatically. I love it and will recommend using this company.
    Read More
  4. User Score
    0
    January 31st, 2019 Buffalo, NY
    0 people found this review helpful!
    Being billed for March already with an additional charge of $1.50.
    Ridiculous – contacting attorney to determine the validity and my recourse.
    Read More
  5. User Score
    0
    January 14th, 2019
    2 people found this review helpful!
    Let me start by saying that I am not a complainer. I am a very easy going laid back guy…But my experience with your company has me very, very upset. So here is my experience with your company. Keep in mind this is my first impression and interaction with Vector Securities.

    I set an appointment over a week ago for installation of 2 Bluetooth AC thermostat controls and a new alarm system. The first appointment was cancelled by a guy named Doug the day before they were coming out. However, I did have the appointment rescheduled and the alarm and 2 Bluetooth AC systems installed this past Friday January 11th. The gentleman whom installed the unit set them to 75 degrees (which I requested). I noticed on the remote phone application that the house was at 54 on one unit and 61 on the other unit throughout the day. They were set to 75 degrees at approximately 9:20am. I also explained that the alarm wasn’t working and although it said “ARMED”, it also said “ZONE 1 OPENED”. On Friday a few hours after installation I called several times to ask what was going on. I spoke to the guy named Doug again who was out of the Fort Lauderdale branch of your company. This was the same guy that cancelled the first appointment I had scheduled last week. I spoke to Doug 5 times on Friday. The last time was at 4:58pm. I explained that my daughter (14 years old) and I were wearing sweatshirts and jackets because the systems were stuck at 61 and 54 degrees (as he acknowledged himself by looking at the remote application-see Pics 1,2&3). Doug asked for my number and said “I promise I got you on this, I’m going to speak to my lead technician and I will call you back in 10 minutes, don’t worry, I got you, we will fix this immediately). Well, I think we know how this ended….i called back about 30 minutes later to see what was going on and I got the answering service whom said they were closed and to call back Monday.

    Doug left us without a care in the world so he could enjoy his weekend. I am disgusted with the lack of concern (considering there was a minor child involved) and commitment to follow through. In addition to all of the above, the system was installed in a way that damaged my door frame. It was a very unprofessional installation (see Pic 4&5). In addition to that, the installer also didn’t use the same “new parts” for installation (on one thermostat he used my old backing plate and on the other he used a new one, see Pics 6&7).

    I ended up speaking to a Michelle on the service line whom explained that both Doug and the installer gave me improper directions on how to set the zone temperature. After speaking with Michelle the temperature issue was fixed in 2 minutes….but she did take my number and told me that someone would call me that Friday night about the alarm (nobody called and still hasn’t).

    This by far has been the worst experience I have ever had with any company. I just thought you should know about how first impressions can be damaging. I was warned by neighbors not to use Vector due to the terrible service. I brushed it off and this is what I am now dealing with. As of today I still have yet to hear from someone about any of this.

    Please let me know how to proceed with fixing this disaster.

    Robert.S

    I sent this to the CEO and am still waiting a response.

    **can’t upload pics to this oage**

    Read More
  6. User Score
    0
    December 18th, 2018 Myrtle Beach, SC
    1 people found this review helpful!
    I had a contract for 3 years. Attempted to cancel prior to the term because of poor service and poor response times. I was informed that I had to pay an exorbitant termination but could cancel once my contract termed without any additional fees. I waited and continued to n an automatic payment as agreed with the understanding that the service will be cancelled at the end of term. 2 months after the contract termed I receive a bill saying that my auto payment was denied. I called to see why they were still billing me and Jeffrey in the Retention dept at 800-458-7194 informs me that my contract automatically renewed for another year and that I would again incur a termination fee if I cancel this service. They are legitimately true scammers that have mitigated for all of the possible ways to screw someone that no longer want to continue with service. DO NOT USE VECTOR SECURITY SERVICES!!!
    Read More
  7. User Score
    0
    December 13th, 2018
    3 people found this review helpful!
    We added a smart door lock ourselves and they took the feature off our app after they installed it because we didn’t want to renew a 3 year contract 👎🏾👎🏾👎🏾 We shouldn’t be subjected to a new contact for something we bought ourselves for an add on
    Read More
  8. User Score
    0
    December 13th, 2018
    2 people found this review helpful!
    Vector is the worst security system ever!!! We hadn’t been in our home 1 day when the sales rep knocked on the door. They talk a good talk, but fail tremendously at customer service. First time our alarm went off, they called 4th contact, then third. Never once did they call us. We signed a 5 year contract not knowing we would be selling our home of 6 months and moving out of the country. Oh boy, that’s when the big trouble began. Didn’t want to let us out of contract even if we didn’t own the home!!! WHAT??? They do NOT return your calls. Husband had to go to office, made him wait for almost an hour. Finally after 3 visits, my husband had to give them 1000.00 to break contract. They wanted the full 5 years! Then they wouldn’t stop the automatic withdrawal after many more phone calls and visits. They assured us the withdrawals would stop. They didnt, we called owner, said he would take care of it, he didn’t and never called back. They never return any phone calls, then treat you poorly when you call again or show up. After one phone call to our attorney, amazing our refund was credited within 2 business days. They never thought my husband would go that route. Attorney told us if we had any more issues to give him a call and we would and could definitely sue this company! Stick with the pros. Worst experience ever. Stay away from this company. They are trained hardcore on the word NO!!! Now, let’s see what happens for the month of January.
    Read More
  9. User Score
    0
    November 28th, 2018
    3 people found this review helpful!
    Sep 2017 installed. Biggest mistake ever. WORST COMPANY EVER!!! System hasn’t worked properly since day 1. Techs came out a number of times to get it to work.
    Numerous techs been send out delete and Re install equipment and still issues.
    Last tech exchanged sensor now alarm goes off any time of day and night. Alert the police. Police came out 6 times in past 6 weeks false alarms.
    Door bell camera changed 4 times now replaced with camera that doesn’t work when trying to view. Camera acing the door looking out the window. Ghetto!!!!
    Customer service rep winters Clint states if I pay 600$ the company will release me out of the contract.
    living alone hearing the alarm go off at night is very scary not knowing if someone is or isn’t in the home. I was told to not set the alarm or bypass the doors with the issues. I pay my entire bill 100%. I should get the 100% service the advertised. Bypass doors. Don’t set alarm. What kind of advice is that??? Hands down worst company ever. In search of the best lawyer. I rather pay them then Vector one more dime.
    Read More
  10. User Score
    0
    November 23rd, 2018
    1 people found this review helpful!
    THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH – worse than Comcast, ATT, and Steak and Shake combined. Do NOT give them your money! Crooks! Do not sign any contracts with them, they will steal your money! When we moved, we could NOT get anyone out to remove it and put in our new home. The current homeowners at our old house are enjoying our security system until our contract is up. Believe me, I have tried and even talked to corporate. Now our contract is up, I cannot get ahold of anyone. Cannot find one person to talk to – we might have to shut down our bank account or report them to our bank so we are not still paying these jokers. I seriously do not know how they are still in business. Someone needs to investigate their business practices.
    Read More
  11. User Score
    0
    November 2nd, 2018
    1 people found this review helpful!
    I have had nothing but issues with this company. Last month they charged my bank 2 payments when I just made a payment a week before. They did credit me back the extra payment they took, but now they are saying I owe 2 more payments when only 1 payment is due. I tried calling the billing department to speak to someone and 30 minutes later and being transferred to a voicemail nothing has been resolved. I would not recommend this company to anyone. If you need any customer service assistance, plan on being on hold for at least 20 minutes before speaking to someone. Will be canceling my services ASAP!
    Read More
  12. User Score
    1
    October 19th, 2018
    1 people found this review helpful!
    I’ve had my system for over a year. We never use it. It is always in error mode. I’ve had them out 3x which takes begging and threatening and am always charged. Then after a week the system does not work. Horrible to deal with. Avoid them go with anyone ekse
    Read More
  13. User Score
    10
    October 12th, 2018
    1 people found this review helpful!
    I have been a Vector customer for 19 years, I haven’t had any major problems with my service. However, I changed my telephone provider from Verizon to AT&T which resulted in my home security being interrupted since the Verizon hard-line was discontinued. I contacted Vector Customer Service to request that my alarm be changed to a wire-less service, since AT&T doesn’t offer a hard-line. I spoke with Erika a Vector Security customer service manager who was able to arrange the change I needed. I was very impressed with Erika’s professionalism and her knowledge concerning how to resolve my problem.

    I would appreciate it if you would forward my comments to Erika’s supervisor Mr. Bill H.

    Read More
  14. User Score
    1
    September 4th, 2018 Kingsport, TN
    1 people found this review helpful!
    At first, when we had a local office the service was outstanding. The local company parted ways with Vector Corporate, and service got awful. When we would go on vacation, (like Europe) I called and left the person watching the houses number, instead, when the alarm went off I received a call in Greece, three days after the alarm. (I had my phone off). This happens often.
    The alarm goes off and it could be hours or days, or never before we receive a call to make sure everything is alright.
    When we had alarms going off constantly, the best they could offer in a way of turned the sound down until a tech could come 2 hours way two days later. sensors stopped working properly and a tech would come out a day or two later say it was fixed or nothing was wrong with it, and within hours it would act up again.
    When we tried to cancel last year, “We just missed the cut-off” so we could still cancel but would have to pay a penalty (equal an entire year of (non) service.
    A few months ago we paid off the remaining months, sent in a cancelation letter, (I even called to verify it arrived along with a certified receipt from USPS).
    A few days ago I called to verify stop date and was told, yes they received my payments but had no letter on file (again). 2 1/2 hours five people and all I got was “we don’t know when service stops” and send us a cancelation letter.

    Just avoid this company, bad news.

    Read More
  15. User Score
    0
    July 31st, 2018 Warrensburg, MO
    3 people found this review helpful!
    Awful. Horrible. Always an issue & disruption in services. Go with someone else. Company awful, horrible customer service & crappy monitors. Just dont.
    Read More
  16. User Score
    1
    July 24th, 2018
    5 people found this review helpful!
    I got Vector Security service so nobody would steal from me, but Vector ended up being the ones who stole from me.

    The service was okay. Never really got to see how well it worked, because we never had incident in which it was needed.

    Long story short we fell on hard times and started budgeting. So unfortunately the security service needed to be cut.

    I explained my situation to Vector and they allowed me to cancel, however a few weeks later I get a bill from Vector for the remainder balance. When I called to ask why they billed me after I cancelled they explained that I signed a one year contract and I was liable for that amount and if I didn’t pay it would go to collections.

    I asked if I paid the remaining balance would I still have service and they said “no”… So I asked the lady on the phone, “what sense does it make to pay for a service that I’m not going to get to use?” She didn’t answer the question, but reminded me of the contract terms. ..

    In the end I suppose it’s my fault for not reading the contract thoroughly but what terrible business practices. I had to pay them for the remainder of the year and I have no service.

    Read More
  17. User Score
    0
    July 23rd, 2018 Fort Huachuca, AZ
    4 people found this review helpful!
    I get that it’s in the contract I signed five years ago, but requiring a 30-day notice to cancel service which only requires the flip of a switch or a few strokes on a keyboard? That’s pretty ridiculous. Enjoy my last $50 Vector for which I am getting nothing in return.
    Read More
  18. User Score
    5
    July 13th, 2018 Boise, ID
    2 people found this review helpful!
    I have been with Vector since 2003.. I have not had a lot of problems with the security system itself or with customer service .. it is a little steep for the monitoring price but feel safe. But I have an issue now with battery and customer service tells me no one can come out until Monday afternoon. I do think that is a bit long but maybe they can’t keeps service people and they just don’t have anyone available. I did mention the time frame to service rep and he didn’t seem concerned just agervated with me. Now I could say I believe my money for monitoring probably helps pay your pay check you get every week. 2003 -2018 now I consider that long enough to be a good customer and would expect a better time frame to get it fixed ..to repay me for being customer all these years.. so to the customer service guy .. you will get old one day .. maybe someone will talk to you like you did me!!
    Read More
  19. User Score
    0
    July 10th, 2018 Lanham, MD
    3 people found this review helpful!
    If you think Verizon is bad you have never used Vector. They are the absolutely the most vile of Customer Service people I have ever come across. If it were not for the fact that it would cost me time and money to switch over to another system I would have told them to golly a kite 20 cars ago. They are MISERABLE. Never ever respond to messages. When one is next in line before your turn comes the phone disconnects and you have to start all over again. I have been trying to get three for the past 5 hours and still trying. Revolting.
    Read More
  20. User Score
    0
    July 6th, 2018 Richmond, VA
    2 people found this review helpful!
    Terrible customer service. I purchased two flood/water detectors from them as a part of our “security package” for our crawlspaces (including the maintenance package which is extra every month), that have been malfunctioning for months. The first vector technician that was sent to the house did not have any replacement sensors in his truck (although I clearly explained this was the reason I was requesting them to come), and the second vector technician that came only brought one sensor that was malfunctioning and could not be installed (although the sales representative David A. assured me before the second visit that the technician would come with two working detectors). Don’t use this company – either go with ADT or build your own system (I have Arlo cameras that work well – in the long run including the obligatory 3 year contract with vector they will be cheaper).

    Update (7/5/2018): a Vector technician again came to our house (visit #3), and again did not bring working water detectors. After spending the day playing the with detectors in the house, he believed it was a “compatibility issue”, and said he (or another representative) would need to come back again. Our Vector representative David A. told me that he would connect me with “management” two weeks ago and I have not heard a thing from them, nor has David A. responded to any of my subsequent emails to him.

    Read More
  21. User Score
    0
    July 3rd, 2018
    5 people found this review helpful!
    I cancelled mine, still getting billed camera never works i’m charged fees by which managers in charge.. contact me for a class action suit im ready. Worst alarm company ever
    Read More
  22. User Score
    1
    June 21st, 2018
    3 people found this review helpful!
    I am a military customer and recently had to move to another state. I am renting out my old house. Vector Security does not service my new location so I cannot transfer service and they will not let me cancel because I am not selling my old house. I tried to speak with supervisors trying to get the rest of my contract forgiven due to the circumstances but they stick to their military clause and have no compassion even though I have been a customer with them for 5 to 6 years. I don’t like this solution but I can see where they are coming from. What i cannot understand is when i call a manager in the customer service department named Steve Hammer and he does not have the professionalism to call me back after 5 voicemails in over a month timeframe. A loyal customer tries to call you and you don’t have the intestinal fortitude to call them back and tell them bad news yourself? So now I have to pay the 50 dollars a month for three years until I return even though the system is not being used. Thanks Vector Security. Keep up the great work
    Read More
  23. User Score
    1
    June 21st, 2018 Salt Lake City, UT
    4 people found this review helpful!
    Purchased a home. I was verbally told I was picking up an existing contract. In reality, the clock started over on a new 36 month contract. After living in the home two years, I was hit with a $433 buyout on the way out the door. Stay away! Personally, I think a need for a 36 month contract is a red flag. If the product and service are great, such contracts are not needed. I cannot recommend Vector.
    Read More
  24. User Score
    10
    June 20th, 2018 Philadelphia, PA
    2 people found this review helpful!
    Awesome service and installation
    Read More
  25. User Score
    1
    June 19th, 2018 West Columbia, SC
    2 people found this review helpful!
    We called well ahead of time to cancel our contract with Vector and told them verbally we wanted to terminate services at the end of our contract and as soon as possible. They canceled services ASAP and billed for services that they considered “buying out the contract.” We did not wish to terminate before the end of our contract but they are so difficult to end contracts with that at this point we are just going to be happy to be Vector Free. However, the representative that helped us, though unable to resolve the situation to our satisfaction, was nice.
    Read More
  26. User Score
    0
    June 17th, 2018 Macon, GA
    1 people found this review helpful!
    Their customer service is the worst I have ever had!! Run away as fast as possible!!
    Read More
  27. User Score
    10
    June 15th, 2018
    0 people found this review helpful!
    I definitely recommend Vector Security.
    You get what to pay for and Vector has the best of everything in Security.
    If you are only interested in what cost the least, then you will get the least;.
    Vector has great personal service and security is worth the price for you, your family and business.
    Read More
  28. User Score
    1
    June 14th, 2018 Aiken, SC
    2 people found this review helpful!
    Horrible company. System has not worked since July 21. 2017 yet after several request to fix it still does not function. Calls to cancel either don’t get returned or when you reach someone are useless.today I was informed they extended my contract another year even though it does not function. Looks to be a court case soon!
    Read More
  29. User Score
    0
    June 7th, 2018
    0 people found this review helpful!
    tHE WORST COMPANY I HAVE EVER DEALT WITH.CUSTOMER SERVICE IS RUDE AND HARD TO DEAL WITH.DON’T GET INVOLVED WITH THIS COMPANY.UNLESS YOU WANT TO GET HEADACHES.
    Read More
  30. User Score
    1
    May 30th, 2018
    3 people found this review helpful!
    Horrible customer service,liars when regarding my account.
    Not trustworthy at all….I should have stayed with ADT.
    Read More
  31. User Score
    1
    May 22nd, 2018 Columbia, MO
    2 people found this review helpful!
    Vector security has continued to harass me even after the sale of my home, continued to draw out of my account post sale and has continued to go after me for payments even after I closed the bank account. They refuse to close the account and are now going to collections.

    Another fun fact after the original service closed I just recently found out that Vector security and Safe security were both billing me for monitoring of the house.

    I would not recommend this service.

    Read More
  32. User Score
    1
    May 9th, 2018 Saint Petersburg, FL
    2 people found this review helpful!
    We chose Vector out of several security companies because we were happy with the sales pitch. We used the service for 3 months before my husband was transferred to a different city. We currently live in an apartment and asked for consideration in canceling the ‘contract’ due to a transfer. They offered no viable solution so we continue to pay a monthly fee for absolutely nothing. We requested a disconnection of service, yet we continue getting calls from the company advising that they are showing a problem with connection at our precious home, which was sold in December. We are getting calls every 3 days and sometimes even after midnight. They are a pathetic company that offers very poor customer service. And in a city that is home to a plethora of security companies, all that truly matters is the customer service offered. We will not live in an apartment forever, and when we do own a home again we will certainly not be calling on Vector Security for services.
    Read More
  33. User Score
    1
    May 3rd, 2018 Fort Mill, SC
    4 people found this review helpful!
    We signed up for a 3 year contract, and were not made aware of their ridiculous ‘must cancel 30 days prior to end of contract via written notice’ termination clause. We were automatically renewed for another year without our knowledge or approval.

    We then tried to follow the policy, by submitting our cancellation notice, and they outright disconnected/terminated our service IMMEDIATELY, then sent us a bill for $400 for the rest of the year, WITH NO SERVICES RENDERED.

    I spoke with a couple of people, and even offered to pay monthly, as long as we were getting something for our money, but they refused, telling me that I’d have to pay $99 to re-instate the service, plus whatever the service call cost to hook up the hardware again (even though nothing has been disconnected physically).

    So even though we followed their policy, and had every intention of following through on a 4th year of month-to-month service we didn’t even want, Vector was completely unwilling to work with a customer who had satisfied the terms of their 3 year original contract, and paid on time for 36 months straight.

    The CSR my wife spoke with (when she originally tried to end our services) was unhelpful at best, and completely unresponsive during the call at times. The customer service people were rude, abrasive, talked over me at times, and offered no support for a resolution other than “pay us”. After demanding to speak with a supervisor or manager, I was offered an arbitrary 25% discount on the remaining balance (again, for NO SERVICE RENDERED!!), which I took. $300 to wash my hands of this dishonest company seemed like a better deal than $400 to do the exact same thing.

    I strongly suggest you avoid doing business with companies that pull shady moves like this. I have already lodged a complaint with the BBB (even though Vector is not accredited with them), and am also putting up negative reviews wherever I can. I am also going to discuss this matter with everyone in my development displaying a Vector Security sign and advise them to dump Vector as soon as they are able.

    Read More
  34. User Score
    10
    April 21st, 2018 Perkasie, PA
    1 people found this review helpful!
    Had my system for 13 years now. This past year I upgraded and now am connected to my home no matter where I am. Being able to view my cameras and unlock my doors to allow my pet sitter in is awesome. I have complete control turning on lights and controlling my thermostates is an option I don’t know how I lived without. The employees really care and listen to your needs to customize a system that fits your life style.
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  35. User Score
    2
    April 5th, 2018
    4 people found this review helpful!
    All I wanted to do was use the z wave capability of the alarm system. I did not need there controller to be my home automation controller just a secondary controller. First they told me it was impossible and it couldn’t be done, I’m an electrical contractor that does it every day so I know that was a lie. Then I offered to pay more money a month just for them to turn on the Z-Wave and they told be that could not be done either that my contract cannot be changed for good or bad. They were very rude. Then I asked how many more months do I have in the contract and they told me 12 so I said I would like to buy out the rest but then they told me okay it would be full monthly price times 12. That is crazy but honestly at this point I might actually do that. The worst part is the salesman at sign me up for this crap was a good friend of mine LOL just goes to show you you can’t even trust your friends. Also I should have read the contract I had no idea it was for 3 years. I had the Bare Bones security system no automation from them can’t even disarm it or arm it from my phone and I’m still paying $44.95 a month
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  36. User Score
    0
    March 28th, 2018 Austin, TX
    3 people found this review helpful!
    Vector Security sends a guy to my door a year ago to convince me to switch and never mentions that it’s a 5 year contract that I would have to buy out if I cancel early. NEVER use these people. I should have stayed with ADT. Vector are scammers. I am happy to pay for equipment if I was leasing or doing monthly payments on them but to ask me to pay almost $2k for literally NOTHING is utter BS. I even told the guy that was sitting at my kitchen table that I was thinking about moving in a year or two. Stick with ADT, because Vector Security, Inc. are just scammers wanting your $$.
    Read More
  37. User Score
    8
    March 23rd, 2018 Charlotte, NC
    0 people found this review helpful!
    I had vector for 7 years. Never had any serious issues. Had one sensor malfunction and they replaced it right away. When I moved, since my contract was fulfilled, I only had to give 30 days notice. No hassles. I have been reviewing other security companies just to see the latest tech. Thinking about signing up with Vector again.
    Read More
  38. User Score
    2
    March 19th, 2018 Kinston, NC
    2 people found this review helpful!
    Customer for 4 to 5 years.. I did not have the 18$ to complete my payment and vector would not give me assess to my Security app. BLOCKED IT. Customer service agent insist that I would have to pay the 18$ before I could regain use of the app. Very disappointed. What about customer loyalty to the company?
    Read More
  39. User Score
    0
    March 15th, 2018
    4 people found this review helpful!
    After years of having this expensive system, when I had a power outage, it failed to work, which was disturbing. It did continue to beep every 30 minutes even after making a dozen calls over following week trying to get instructions to make it stop. I called to discontinue service and was told I had to do it in writing, which I did, the beeping continued.
    After 10 days I finally got someone to give me information on how to power it down which was a complicated process which I did, and was told they would call me back that afternoon to check on things, they never called, and the beeping continue Beeping! The worst service and customer service I have ever experienced.
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  40. User Score
    0
    March 15th, 2018
    4 people found this review helpful!
    I called to cancel my service due to the poor quality of the system and the customer service. I was with this company because the sales person was persistent in my neighborhood. I got faulty equipment in which they came out numerous times to fix and yet it still persisted. They then began telling me it was a battery issue and that they would charge 100.00 a visit to fix it. This company is a rip off!!!! Please stay away!!! Now that i am calling unbeknown to me they are saying that my contract auto renews and that they will bill me for the remainder.. I will not pay and I will fight this! This will be my first of may reviews for Vector.
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  41. User Score
    2
    March 13th, 2018 Lancaster, SC
    2 people found this review helpful!
    The salespeople should be selling timeshares they are pushy and leave out details about the contracts. They try to make cancelllation a major problem and don’t want to take” No” for an answer. They will tell that your contract is for three years but will fail to tell you that after three years it became a year to year contract; so read paragraph three very carefully. I’m just glad to be rid of them even if I had to pay $150 for nothing.
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  42. User Score
    0
    March 9th, 2018 Pittsburgh, PA
    2 people found this review helpful!
    By far the WORST service.Their tech is useless.

    Would NEVER use them again.

    Read More
  43. User Score
    2
    March 8th, 2018
    2 people found this review helpful!
    I have tried to get a problem corrected with my system all week and it is still not fixed nor has anyone offered to come out and take care of it, I am very displeased with customer service.
    Read More
  44. User Score
    0
    February 19th, 2018
    5 people found this review helpful!
    Plesae read your contract if you are planning to change from victor. When i had victor installed i was told that i would be under a 5 year contract but i could get out of it at any time. I had victir for 7 years and 5 months and never missed a payment. . I was thinking of changing and had made that comment to them several times. I had ADT installed in December and called victor to tell victor to discontinue my service. I was then informed I was still under contract. Seems the contract is automatically renewed for a year every time it runs out. No one bothered to tell me this when I informed them I was planning to change. They expected me to pay for services I am not receiving through August 2018. I received a call from a collection agency today. When i told him that I was not informed that the contract would automatically renew and that I could cancell at any time, he told me that is how sales men are. I was informed I should get a lawyer. I have excellent credit. All debts are played on time or before. I DO NOT feel this is a debt owed. All of this has been said to make you aware that after 5 years you are still under contract whether you know it or not. Also they condone misleading salesmen.
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  45. User Score
    0
    February 13th, 2018 Livonia, MI
    3 people found this review helpful!
    I had two accounts with vector security. I could not upgrade my phone system with out expensive upgrade to my security system. Sent two letters one for each account to cancel the services at the same time to the same mailing address. They cancelled one account and did not cancel the other. They did not notify me and now they are holding me hostage for a year before I can cancel again. Do not buy their service. I have discussed this with several people that answer the phone at their locations with out success.
    Read More
  46. User Score
    1
    February 7th, 2018 Waynesville, NC
    4 people found this review helpful!
    Terrible, My phone service went down and is always sketchy so i decided to cancel service and cant get a good cell signal to get security to work so had to cancel vector with 9 months remaining that they will not have to provide service. this was out of my control so you would think they would cut me a break seeing as i had the service for about 6 years and would have went back once my phone issues were cleared up. Never again
    Read More
  47. User Score
    1
    February 3rd, 2018 West Palm Beach, FL
    1 people found this review helpful!
    We replaced ADT with Vector 2 years ago because of bad service. The Vector West Palm Beach representative/ installer was a nice guy with huge personal problems and couldn’t give any followup service. Yup, he went out of business.

    Our new Vector person, Danny, is all the way down in Plantation, an hour away, yet is very knowledgeable, responsive and helpful. Unfortunately, we have had him here on service calls numerous times because of faulty signals and equipment. Issues from the alarm not disengaging when door lock key pad is used to thermostat running a muck and cameras blacking out. All items they installed.

    The monitoring service and call center are excellent and very responsive.
    We are now looking for a new provider because I cant worry about the system not working for me, baby sitter or cleaning people.

    Read More
  48. User Score
    10
    January 27th, 2018 Bethlehem, PA
    2 people found this review helpful!
    We have had Vector security for our very large home for 16 months now. The sales rep was informative and listened to our concerns. We built the system together without him trying to sell unneeded components. The wifi signal in our very old and large home was difficult to connect to so they added repeaters which have worked flawlessly for a year now. If we have an issue customer service is quick to respond and a tech is sent within 2 to 3 day if it is not an emergency. Vector has been outstanding to work with for our home security needs.
    Read More
  49. User Score
    0
    January 26th, 2018
    3 people found this review helpful!
    Absolutely hands down the worst security company I have ever dealt with. The customer service staff is so unprofessional and rude. I really believe the devices are just props. My doorbell camera will send 75+ notifications for one incident ie. motion or ring. The customer service( if that’s what you want to call them) says to me “so you don’t want to receive notifications on your phone?” Ummm… I would love to receive notifications just not 75 of them for one ring or motion. Driveway camera does not pick up motion. As a matter of fact someone broke into my husbands truck and when we checked the cameras, it showed nothing. Poor equipment, poor monitoring and poor customer service. Do yourself a favor and don’t go with them.
    Read More
  50. User Score
    2
    January 26th, 2018 Hawthorne, FL
    2 people found this review helpful!
    Complete waste of money. It’s $49.99 for 36 months then they slightly lower the price to 39.99. Do yourself a favor and go with simply safe or some other company. Don’t fall for the sales pitch. Yeah they monitor your statement but so do other companies for alot less.
    Read More

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Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
183

Overall Score

Based on ranking criteria
7.6 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,299

Overall Score

Based on ranking criteria
9.0 /10