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#11
VectorSecurity-logo

Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.6

Visit Site

Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
140

This Review is maintained by Chase Sagum

Review Last Updated: February 8, 2018

Vector Security has been providing both home and business security solutions for over 40 years. The company has taken home several awards for its equipment and service, including the 2015 Dealer of the Year award from SDM Magazine. The company provides a number of home security and home automation devices at zero money down, and promotes both positive and negative customer reviews on its site; however, Vector security is also much more expensive than industry leaders, and its limited availability and poor customer service may prevent the company from being the first choice in home security.

The Good

  • False Alarm Protection
  • Home Automation Options
  • CloudControl™ Video Recording
  • No Upfront Costs
  • Promotes Honest User Reviews

Vector Security provides regional and national security monitoring services to both individual and business clients through the use of landline and cellular monitoring systems. These systems ensure that service is never lost due to technical issues with phone lines or the power grid. This company has also been recognized nationally for its false alarms protocols which greatly reduce expense for homeowners and authorities alike. Furthermore, the company offers extensive educational resources through their online site to assist customers with a wide variety of security issues and technical questions.

In addition to some impressive home security features, Vector Security also provides automated devices that can be controlled by a mobile app. Customers can monitor and control lighting, appliances, locks, and cameras. Vector Security’s CloudControl feature allows customers to save recorded security camera footage to a cloud account. Other home security companies may require you to save videos to a personal computer, or another location with much more limited memory. And as Vector Security provides professional installation, the fact that it charges zero upfront or installation costs is noteworthy.

Vector Security features a number of actual user reviews on its website through a third-party service called Trustpilot. While a majority of the reviews are quite positive, Vector Security also features some negative user reviews as well. While we cannot necessarily confirm the authenticity of these reviews or the relationship between Vector Security and Trustpilot, this effort to promote honest user reviews at least demonstrates Vector Security’s recognition of the importance of online reviews.

The Bad

  • High Monthly Costs
  • Contract and Cancellation Policy
  • Limited Availability
  • Poor Customer Service

Vector Security’s monthly monitoring fee is much more expensive than other home security companies, and its starting package costs nearly twice as much as that of our top company. Vector Security requires customers to sign up for a 36-month contract, while other companies provide much shorter contracts or no contracts at all. And if customers desire to cancel their services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance. Vector Security has licenses in only 32 states, while top home security companies boast a nationwide presence.

Vector Security consistently has problems with customer service. These problems stem from personal accounts and not from the business or national accounts. As such, it would appear that the company is far more concerned with major accounts than with the individual customer.

The Bottom Line

Customers should be comfortable trusting their home security needs to Vector Security. The company keeps to industry standards in terms of equipment, home automation capability, and monitoring options. And the fact that Vector is promoting both positive and negative reviews on its website is a solid attempt at online transparency, which few home security companies truly achieve. Unfortunately, Vector security is also considerably more expensive than other home security companies, and the number and variety of customer complaints suggest that customers may not receive the attention or responsiveness they need. Customers are strongly encouraged to investigate other home security companies with better customer service before making a final decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

8.1
$19.99-$42.99
$0

#2

9.9
$15 - $45
Undisclosed

#3

5.6
$34.95-49.95
$99

#11
VectorSecurity-logo

2.6
$39.95
$0

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140 Vector Security Reviews

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  1. User Score
    0
    February 19th, 2018
    0 people found this review helpful!
    Plesae read your contract if you are planning to change from victor. When i had victor installed i was told that i would be under a 5 year contract but i could get out of it at any time. I had victir for 7 years and 5 months and never missed a payment. . I was thinking of changing and had made that comment to them several times. I had ADT installed in December and called victor to tell victor to discontinue my service. I was then informed I was still under contract. Seems the contract is automatically renewed for a year every time it runs out. No one bothered to tell me this when I informed them I was planning to change. They expected me to pay for services I am not receiving through August 2018. I received a call from a collection agency today. When i told him that I was not informed that the contract would automatically renew and that I could cancell at any time, he told me that is how sales men are. I was informed I should get a lawyer. I have excellent credit. All debts are played on time or before. I DO NOT feel this is a debt owed. All of this has been said to make you aware that after 5 years you are still under contract whether you know it or not. Also they condone misleading salesmen.
    Read More
  2. User Score
    0
    February 13th, 2018 Livonia, MI
    1 people found this review helpful!
    I had two accounts with vector security. I could not upgrade my phone system with out expensive upgrade to my security system. Sent two letters one for each account to cancel the services at the same time to the same mailing address. They cancelled one account and did not cancel the other. They did not notify me and now they are holding me hostage for a year before I can cancel again. Do not buy their service. I have discussed this with several people that answer the phone at their locations with out success.
    Read More
  3. User Score
    1
    February 7th, 2018 Waynesville, NC
    2 people found this review helpful!
    Terrible, My phone service went down and is always sketchy so i decided to cancel service and cant get a good cell signal to get security to work so had to cancel vector with 9 months remaining that they will not have to provide service. this was out of my control so you would think they would cut me a break seeing as i had the service for about 6 years and would have went back once my phone issues were cleared up. Never again
    Read More
  4. User Score
    1
    February 3rd, 2018 West Palm Beach, FL
    1 people found this review helpful!
    We replaced ADT with Vector 2 years ago because of bad service. The Vector West Palm Beach representative/ installer was a nice guy with huge personal problems and couldn’t give any followup service. Yup, he went out of business.

    Our new Vector person, Danny, is all the way down in Plantation, an hour away, yet is very knowledgeable, responsive and helpful. Unfortunately, we have had him here on service calls numerous times because of faulty signals and equipment. Issues from the alarm not disengaging when door lock key pad is used to thermostat running a muck and cameras blacking out. All items they installed.

    The monitoring service and call center are excellent and very responsive.
    We are now looking for a new provider because I cant worry about the system not working for me, baby sitter or cleaning people.

    Read More
  5. User Score
    10
    January 27th, 2018 Bethlehem, PA
    0 people found this review helpful!
    We have had Vector security for our very large home for 16 months now. The sales rep was informative and listened to our concerns. We built the system together without him trying to sell unneeded components. The wifi signal in our very old and large home was difficult to connect to so they added repeaters which have worked flawlessly for a year now. If we have an issue customer service is quick to respond and a tech is sent within 2 to 3 day if it is not an emergency. Vector has been outstanding to work with for our home security needs.
    Read More
  6. User Score
    0
    January 26th, 2018
    2 people found this review helpful!
    Absolutely hands down the worst security company I have ever dealt with. The customer service staff is so unprofessional and rude. I really believe the devices are just props. My doorbell camera will send 75+ notifications for one incident ie. motion or ring. The customer service( if that’s what you want to call them) says to me “so you don’t want to receive notifications on your phone?” Ummm… I would love to receive notifications just not 75 of them for one ring or motion. Driveway camera does not pick up motion. As a matter of fact someone broke into my husbands truck and when we checked the cameras, it showed nothing. Poor equipment, poor monitoring and poor customer service. Do yourself a favor and don’t go with them.
    Read More
  7. User Score
    2
    January 26th, 2018 Hawthorne, FL
    1 people found this review helpful!
    Complete waste of money. It’s $49.99 for 36 months then they slightly lower the price to 39.99. Do yourself a favor and go with simply safe or some other company. Don’t fall for the sales pitch. Yeah they monitor your statement but so do other companies for alot less.
    Read More
  8. User Score
    0
    January 23rd, 2018
    2 people found this review helpful!
    Vector Security was AWFUL. The system continuously ‘faulted’ (sent false alarms) in cold weather, despite multiple service calls to supposedly correct the system. It never worked properly. Then when we attempted to terminate the agreement, we learned that Vector is a “pay ahead” service provider and that you have to provide 30 days written notice of termination. The result is that you pay for service long after you no longer want it.
    Read More
  9. User Score
    0
    January 22nd, 2018 Houston, TX
    2 people found this review helpful!
    good luck trying to cancel this service. Terrible customer service. Very Expensive.
    Read More
  10. User Score
    0
    January 22nd, 2018 Jim Thorpe, PA
    1 people found this review helpful!
    Don’t get Vector Security because they will rip you off. When you sign an agreement with them they don’t tell you that the contract is for 3 years. When you try to cancel you have to pay for three years and they will make your bill higher each year. They don’t want to cooperate at all.
    Read More
  11. User Score
    10
    January 10th, 2018 Lufkin, TX
    0 people found this review helpful!
    So many neat home automation, thermostats and door bell cameras. Alarm.com its very amazing
    Read More
  12. User Score
    0
    December 26th, 2017
    3 people found this review helpful!
    Previous servicer was acquired by Vector which is now requiring full payment after contract automatically renewed even though house was sold, and new owner refuses to use them. What Vector doesn’t know is that customer is CEO of a large real estate investment company that will not be soliciting a bid from them on a large commercial contract due to their greed and overall poor customer service ratings.
    Read More
  13. User Score
    2
    December 22nd, 2017
    1 people found this review helpful!
    Have all hard time retaining their technical staff in the Hudson Valley New York and itshows in the level of their customer service.
    Read More
  14. User Score
    0
    December 13th, 2017
    3 people found this review helpful!
    I wanted to cancel my contract with them and so i called and they said I need to Send in a hand written letter. I sent them the letter and a couple months go by and i hear nothing from them. I then receive a call from a bill collector and apparently I owe them 1300 dollars . They said they never received my letter and now I am having to work my military job and jobs on the side so i can pay them back without going broke.
    Read More
  15. User Score
    10
    December 11th, 2017
    0 people found this review helpful!
    We have had this security system for 5 months now and we have had nothing but good come from it. It is a bit high in cost and less bang for your buck as far as what you get included in your package but for us it was worth leaving vivant. After longer service with this company we will revisit the review and update again. Thus far we have been monitored as promised and no customer service complaint at this time as all interactions have been good.
    Read More
  16. User Score
    0
    November 28th, 2017
    3 people found this review helpful!
    All around poor everything. Equipment was bad , I had to call and get new batteries every two week. They are targeting military family because they know military is always on the move and when u cancel service. They charge u over $1000 dollars. I will never recommend vector Security to anyone.
    Read More
  17. User Score
    0
    November 16th, 2017 Mesquite, TX
    3 people found this review helpful!
    I was a customer of Powell Security which as acquired by another company which was then acquired by Vector. I discovered my home was no longer being monitored after we switched from a land line to VOIP. Vector had no method of detecting that home wasn’t being monitored until I inquired. I verbally requested that a Vector rep suspended my account until I understood the additional hardware and cost options necessary to re-enable monitoring. I then wrote cancel on my quarterly bill of $81.16 and thought the suspension would be in place. Weeks later I received a late notice and contacted Vector through their website. I received a personalized acknowledgement of the history and request I provided but no other communication from them until almost two months later. Meanwhile I received a new bill for $256. Vector claimed I owed them for another quarter plus contract buyout fee. I never signed a contract with Vector, they inherited me as a customer, and I simply started receiving bills with their name on it after their acquired the previous security company. Within days I also received a collections firm bill for over $325. Before and during this time I made multiple calls to Vector and was transferred multiple times to other individuals who provided no help at all, while the collection agency makes multiple harassing calls to my family. To make the whole matter go away, I settled and paid, which I would normally not do. As a final insult, Vector then finally responded to my website inquiry almost two months later saying my “write-off” is pending, contradicting what every other Vector rep told me and after I had settled. The whole experience was sleazy, like a scam. Consider other more technically advanced solutions, Vector’s technology, model, and support are dinosaurs. Terrible in every respect.
    Read More
  18. User Score
    0
    November 11th, 2017 Inverness, FL
    3 people found this review helpful!
    Horrible service … Cancellation fees is basically robbery in daylight .. I’ll Will be bad mouthing them the rest of my life
    Read More
  19. User Score
    0
    November 9th, 2017
    1 people found this review helpful!
    Horrible company and deceitful! Shame on me for believing anything spoken and not reading closely the fine print. They are scam artists and don’t care at all about their customers. I was led to believe that if we moved we would be able to cancel the contract at no expense to us and without any problems. What they neglected to tell you was if it wasn’t transfered to your new residence then you would be charged the full remaining balance. Totally lied to my face.
    I’m furious with this company. Don’t trust them.
    Read More
  20. User Score
    0
    October 24th, 2017 Lanham, MD
    2 people found this review helpful!
    Every time I call for service wait at east 30 or more minutes on hold. The always have an excuse. Cameras did not work. Set up service and they called the day before to confirm and never showed up because they said I was not on the schedule. Second time they came they said they did not have time to fix the cameras and they would call to schedule. HaHa! A month later I have not heard a word. I am on the phone, on hold, of course and on the 34th minute of holding. With this miserable company, what else?
    Read More

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Our Score
7.6
User Score
2.6
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
140
Our Score
9.0
User Score
8.1
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,089