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#13
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Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.5

Visit Site

Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
169

This Review is maintained by Chase Sagum

Review Last Updated: June 28, 2018

Vector Security has been providing both home and business security solutions for over 40 years. The company has taken home several awards for its equipment and service, including the 2015 Dealer of the Year award from SDM Magazine. The company provides a number of home security and home automation devices at zero money down, and promotes both positive and negative customer reviews on its site; however, Vector security is also much more expensive than industry leaders, and its limited availability and poor customer service may prevent the company from being the first choice in home security.

The Good

  • False Alarm Protection
  • Home Automation Options
  • CloudControl™ Video Recording
  • No Upfront Costs
  • Promotes Honest User Reviews

Vector Security provides regional and national security monitoring services to both individual and business clients through the use of landline and cellular monitoring systems. These systems ensure that service is never lost due to technical issues with phone lines or the power grid. This company has also been recognized nationally for its false alarms protocols which greatly reduce expense for homeowners and authorities alike. Furthermore, the company offers extensive educational resources through their online site to assist customers with a wide variety of security issues and technical questions.

In addition to some impressive home security features, Vector Security also provides automated devices that can be controlled by a mobile app. Customers can monitor and control lighting, appliances, locks, and cameras. Vector Security’s CloudControl feature allows customers to save recorded security camera footage to a cloud account. Other home security companies may require you to save videos to a personal computer, or another location with much more limited memory. And as Vector Security provides professional installation, the fact that it charges zero upfront or installation costs is noteworthy.

Vector Security features a number of actual user reviews on its website through a third-party service called Trustpilot. While a majority of the reviews are quite positive, Vector Security also features some negative user reviews as well. While we cannot necessarily confirm the authenticity of these reviews or the relationship between Vector Security and Trustpilot, this effort to promote honest user reviews at least demonstrates Vector Security’s recognition of the importance of online reviews.

The Bad

  • High Monthly Costs
  • Contract and Cancellation Policy
  • Limited Availability
  • Poor Customer Service

Vector Security’s monthly monitoring fee is much more expensive than other home security companies, and its starting package costs nearly twice as much as that of our top company. Vector Security requires customers to sign up for a 36-month contract, while other companies provide much shorter contracts or no contracts at all. And if customers desire to cancel their services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance. Vector Security has licenses in only 32 states, while top home security companies boast a nationwide presence.

Vector Security consistently has problems with customer service. These problems stem from personal accounts and not from the business or national accounts. As such, it would appear that the company is far more concerned with major accounts than with the individual customer.

The Bottom Line

Customers should be comfortable trusting their home security needs to Vector Security. The company keeps to industry standards in terms of equipment, home automation capability, and monitoring options. And the fact that Vector is promoting both positive and negative reviews on its website is a solid attempt at online transparency, which few home security companies truly achieve. Unfortunately, Vector security is also considerably more expensive than other home security companies, and the number and variety of customer complaints suggest that customers may not receive the attention or responsiveness they need. Customers are strongly encouraged to investigate other home security companies with better customer service before making a final decision.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.9
$19.99-$42.99
$0

#2

7.2
$34.99
$99

#3

3.3
29.99-59.95
$99

#13
VectorSecurity-logo

2.5
$39.95
$0

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169 Vector Security Reviews

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  1. User Score
    0
    July 31st, 2018 Warrensburg, MO
    0 people found this review helpful!
    Awful. Horrible. Always an issue & disruption in services. Go with someone else. Company awful, horrible customer service & crappy monitors. Just dont.
    Read More
  2. User Score
    1
    July 24th, 2018
    1 people found this review helpful!
    I got Vector Security service so nobody would steal from me, but Vector ended up being the ones who stole from me.

    The service was okay. Never really got to see how well it worked, because we never had incident in which it was needed.

    Long story short we fell on hard times and started budgeting. So unfortunately the security service needed to be cut.

    I explained my situation to Vector and they allowed me to cancel, however a few weeks later I get a bill from Vector for the remainder balance. When I called to ask why they billed me after I cancelled they explained that I signed a one year contract and I was liable for that amount and if I didn’t pay it would go to collections.

    I asked if I paid the remaining balance would I still have service and they said “no”… So I asked the lady on the phone, “what sense does it make to pay for a service that I’m not going to get to use?” She didn’t answer the question, but reminded me of the contract terms. ..

    In the end I suppose it’s my fault for not reading the contract thoroughly but what terrible business practices. I had to pay them for the remainder of the year and I have no service.

    Read More
  3. User Score
    0
    July 23rd, 2018 Fort Huachuca, AZ
    0 people found this review helpful!
    I get that it’s in the contract I signed five years ago, but requiring a 30-day notice to cancel service which only requires the flip of a switch or a few strokes on a keyboard? That’s pretty ridiculous. Enjoy my last $50 Vector for which I am getting nothing in return.
    Read More
  4. User Score
    5
    July 13th, 2018 Boise, ID
    0 people found this review helpful!
    I have been with Vector since 2003.. I have not had a lot of problems with the security system itself or with customer service .. it is a little steep for the monitoring price but feel safe. But I have an issue now with battery and customer service tells me no one can come out until Monday afternoon. I do think that is a bit long but maybe they can’t keeps service people and they just don’t have anyone available. I did mention the time frame to service rep and he didn’t seem concerned just agervated with me. Now I could say I believe my money for monitoring probably helps pay your pay check you get every week. 2003 -2018 now I consider that long enough to be a good customer and would expect a better time frame to get it fixed ..to repay me for being customer all these years.. so to the customer service guy .. you will get old one day .. maybe someone will talk to you like you did me!!
    Read More
  5. User Score
    0
    July 10th, 2018 Lanham, MD
    0 people found this review helpful!
    If you think Verizon is bad you have never used Vector. They are the absolutely the most vile of Customer Service people I have ever come across. If it were not for the fact that it would cost me time and money to switch over to another system I would have told them to golly a kite 20 cars ago. They are MISERABLE. Never ever respond to messages. When one is next in line before your turn comes the phone disconnects and you have to start all over again. I have been trying to get three for the past 5 hours and still trying. Revolting.
    Read More
  6. User Score
    0
    July 6th, 2018 Richmond, VA
    0 people found this review helpful!
    Terrible customer service. I purchased two flood/water detectors from them as a part of our “security package” for our crawlspaces (including the maintenance package which is extra every month), that have been malfunctioning for months. The first vector technician that was sent to the house did not have any replacement sensors in his truck (although I clearly explained this was the reason I was requesting them to come), and the second vector technician that came only brought one sensor that was malfunctioning and could not be installed (although the sales representative David A. assured me before the second visit that the technician would come with two working detectors). Don’t use this company – either go with ADT or build your own system (I have Arlo cameras that work well – in the long run including the obligatory 3 year contract with vector they will be cheaper).

    Update (7/5/2018): a Vector technician again came to our house (visit #3), and again did not bring working water detectors. After spending the day playing the with detectors in the house, he believed it was a “compatibility issue”, and said he (or another representative) would need to come back again. Our Vector representative David A. told me that he would connect me with “management” two weeks ago and I have not heard a thing from them, nor has David A. responded to any of my subsequent emails to him.

    Read More
  7. User Score
    0
    July 3rd, 2018
    0 people found this review helpful!
    I cancelled mine, still getting billed camera never works i’m charged fees by which managers in charge.. contact me for a class action suit im ready. Worst alarm company ever
    Read More
  8. User Score
    1
    June 21st, 2018
    0 people found this review helpful!
    I am a military customer and recently had to move to another state. I am renting out my old house. Vector Security does not service my new location so I cannot transfer service and they will not let me cancel because I am not selling my old house. I tried to speak with supervisors trying to get the rest of my contract forgiven due to the circumstances but they stick to their military clause and have no compassion even though I have been a customer with them for 5 to 6 years. I don’t like this solution but I can see where they are coming from. What i cannot understand is when i call a manager in the customer service department named Steve Hammer and he does not have the professionalism to call me back after 5 voicemails in over a month timeframe. A loyal customer tries to call you and you don’t have the intestinal fortitude to call them back and tell them bad news yourself? So now I have to pay the 50 dollars a month for three years until I return even though the system is not being used. Thanks Vector Security. Keep up the great work
    Read More
  9. User Score
    1
    June 21st, 2018 Salt Lake City, UT
    1 people found this review helpful!
    Purchased a home. I was verbally told I was picking up an existing contract. In reality, the clock started over on a new 36 month contract. After living in the home two years, I was hit with a $433 buyout on the way out the door. Stay away! Personally, I think a need for a 36 month contract is a red flag. If the product and service are great, such contracts are not needed. I cannot recommend Vector.
    Read More
  10. User Score
    10
    June 20th, 2018 Philadelphia, PA
    1 people found this review helpful!
    Awesome service and installation
    Read More
  11. User Score
    1
    June 19th, 2018 West Columbia, SC
    0 people found this review helpful!
    We called well ahead of time to cancel our contract with Vector and told them verbally we wanted to terminate services at the end of our contract and as soon as possible. They canceled services ASAP and billed for services that they considered “buying out the contract.” We did not wish to terminate before the end of our contract but they are so difficult to end contracts with that at this point we are just going to be happy to be Vector Free. However, the representative that helped us, though unable to resolve the situation to our satisfaction, was nice.
    Read More
  12. User Score
    0
    June 17th, 2018 Macon, GA
    0 people found this review helpful!
    Their customer service is the worst I have ever had!! Run away as fast as possible!!
    Read More
  13. User Score
    10
    June 15th, 2018
    0 people found this review helpful!
    I definitely recommend Vector Security.
    You get what to pay for and Vector has the best of everything in Security.
    If you are only interested in what cost the least, then you will get the least;.
    Vector has great personal service and security is worth the price for you, your family and business.
    Read More
  14. User Score
    1
    June 14th, 2018 Aiken, SC
    1 people found this review helpful!
    Horrible company. System has not worked since July 21. 2017 yet after several request to fix it still does not function. Calls to cancel either don’t get returned or when you reach someone are useless.today I was informed they extended my contract another year even though it does not function. Looks to be a court case soon!
    Read More
  15. User Score
    0
    June 7th, 2018
    0 people found this review helpful!
    tHE WORST COMPANY I HAVE EVER DEALT WITH.CUSTOMER SERVICE IS RUDE AND HARD TO DEAL WITH.DON’T GET INVOLVED WITH THIS COMPANY.UNLESS YOU WANT TO GET HEADACHES.
    Read More
  16. User Score
    1
    May 30th, 2018
    0 people found this review helpful!
    Horrible customer service,liars when regarding my account.
    Not trustworthy at all….I should have stayed with ADT.
    Read More
  17. User Score
    1
    May 22nd, 2018 Columbia, MO
    2 people found this review helpful!
    Vector security has continued to harass me even after the sale of my home, continued to draw out of my account post sale and has continued to go after me for payments even after I closed the bank account. They refuse to close the account and are now going to collections.

    Another fun fact after the original service closed I just recently found out that Vector security and Safe security were both billing me for monitoring of the house.

    I would not recommend this service.

    Read More
  18. User Score
    1
    May 9th, 2018 Saint Petersburg, FL
    1 people found this review helpful!
    We chose Vector out of several security companies because we were happy with the sales pitch. We used the service for 3 months before my husband was transferred to a different city. We currently live in an apartment and asked for consideration in canceling the ‘contract’ due to a transfer. They offered no viable solution so we continue to pay a monthly fee for absolutely nothing. We requested a disconnection of service, yet we continue getting calls from the company advising that they are showing a problem with connection at our precious home, which was sold in December. We are getting calls every 3 days and sometimes even after midnight. They are a pathetic company that offers very poor customer service. And in a city that is home to a plethora of security companies, all that truly matters is the customer service offered. We will not live in an apartment forever, and when we do own a home again we will certainly not be calling on Vector Security for services.
    Read More
  19. User Score
    1
    May 3rd, 2018 Fort Mill, SC
    3 people found this review helpful!
    We signed up for a 3 year contract, and were not made aware of their ridiculous ‘must cancel 30 days prior to end of contract via written notice’ termination clause. We were automatically renewed for another year without our knowledge or approval.

    We then tried to follow the policy, by submitting our cancellation notice, and they outright disconnected/terminated our service IMMEDIATELY, then sent us a bill for $400 for the rest of the year, WITH NO SERVICES RENDERED.

    I spoke with a couple of people, and even offered to pay monthly, as long as we were getting something for our money, but they refused, telling me that I’d have to pay $99 to re-instate the service, plus whatever the service call cost to hook up the hardware again (even though nothing has been disconnected physically).

    So even though we followed their policy, and had every intention of following through on a 4th year of month-to-month service we didn’t even want, Vector was completely unwilling to work with a customer who had satisfied the terms of their 3 year original contract, and paid on time for 36 months straight.

    The CSR my wife spoke with (when she originally tried to end our services) was unhelpful at best, and completely unresponsive during the call at times. The customer service people were rude, abrasive, talked over me at times, and offered no support for a resolution other than “pay us”. After demanding to speak with a supervisor or manager, I was offered an arbitrary 25% discount on the remaining balance (again, for NO SERVICE RENDERED!!), which I took. $300 to wash my hands of this dishonest company seemed like a better deal than $400 to do the exact same thing.

    I strongly suggest you avoid doing business with companies that pull shady moves like this. I have already lodged a complaint with the BBB (even though Vector is not accredited with them), and am also putting up negative reviews wherever I can. I am also going to discuss this matter with everyone in my development displaying a Vector Security sign and advise them to dump Vector as soon as they are able.

    Read More
  20. User Score
    10
    April 21st, 2018 Perkasie, PA
    1 people found this review helpful!
    Had my system for 13 years now. This past year I upgraded and now am connected to my home no matter where I am. Being able to view my cameras and unlock my doors to allow my pet sitter in is awesome. I have complete control turning on lights and controlling my thermostates is an option I don’t know how I lived without. The employees really care and listen to your needs to customize a system that fits your life style.
    Read More

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Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
169
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,238