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Reviews for Vector Security | 2019 Home Security Company Reviews
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#9
Reviews for Vector Security | 2019 Home Security Company Reviews

Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.3
Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

221

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#9
Reviews for Vector Security | 2019 Home Security Company Reviews

2.3
$39.95
$0

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security’s CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.
Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security – that includes equipment fees and installation. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Review of Vector Security on BestHomeSecurityCompanys.com

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for “Basic Security”. This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company’s website. Many companies charge less than $39.95 for their most basic home security system.
Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States. The following states are included in Vector Security’s service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

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Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company’s basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

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221 Vector Security Reviews

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    Sort By:

  1. User Score
    1
    October 3rd, 2015 Rincon, GA
    6 people found this review helpful!
    Poor installation, poor service, They use subcontractors, not employees, Warning! Stay away from these guys,
    Read More
  2. User Score
    0
    October 1st, 2015 Cleveland, OH
    6 people found this review helpful!
    I’ve had this company for a few years now, and they are just absolutely horrible. Their customer service is the worst I have seen in a long time.

    Their service department always has people calling off creating no shows. They don’t care about their customers.

    There was one occasion where my alarm went off and it took them about 3 minutes to follow up with me.. That’s too long for a response from any alarm company.

    I need to re-evaluate my needs and perhaps switch to Guardian. Anyone has got to be better than this company!

    Read More
  3. User Score
    3
    August 25th, 2015 Springfield, MA
    5 people found this review helpful!
    From day 1, I had issues with the company. In the beginning, they made every effort to correct any problems. I found that the technicians who were sent out to set up my video monitoring devices were newly trained to the equipment. Set up took 2 days; the cameras were poor quality, and I ended up paying up front for them. The worst issue: you CANNOT get out of the contract without a fight. I am in the midst of making that effort; so far, it has not been completely successful.
    Read More
  4. User Score
    10
    August 18th, 2015 Richmond, VA
    6 people found this review helpful!
    I’ve had Vector for a little over a year now. Every door and window even my detached garage is monitored. My 3yr old has played with a few of the windows and I was promptly notifyed of this, I’ve set off my alarm by accident several times and each time I received a call within seconds. I love the promptness about them. Quick and fast which is what you need in home security.. I pay $45 a month and I’m totally satisfied with services.
    Read More
  5. User Score
    0
    August 17th, 2015 North Charleston, SC
    7 people found this review helpful!
    Vector is a total scam! They sales rep. And their back office staff is full of liars. They say one thing and deny that it was ever said. I ask them to pull calls to verify what I was told by their staff well that hasn’t happened. Please stay away from this company!
    Read More
  6. User Score
    0
    August 13th, 2015 Wayne, PA
    6 people found this review helpful!
    BEWARE- THEY NEED NEGATIVE SCORING!!! I had them for many years, but never again….Customer service is the least they care about. I called today and after being forwarded and then left on hold for 45min I was told the 4 digit security code they used to replace the one came from the factory is “proprietary”.I am trying to restart my security system and attach a fire alarm but because of their randomly selected code I cannot expand my system, unless I pay them twice the cost.
    Read More
  7. User Score
    3
    August 3rd, 2015 Aiken, SC
    12 people found this review helpful!
    I switched to ADT in May. I sent in my cancellation letter, but they are continuing to charge me. Based on what I have read here and on other sites, I am afraid I hit the one-year automatic renewal after my initial 3-year contract.
    The automatic year-long renewal is a deceptive practice, and should be stopped immediately.
    Read More
  8. User Score
    4
    July 31st, 2015 Charlotte, NC
    4 people found this review helpful!
    Vector Security has no quality control regarding personal accounts billing and payments. I pay by automatic checking account payments, yet Vector routinely sent me bills saying I was 30 days overdue.
    Also, they are not compatible with ATT Uverse digital phone meaning you are stuck with Time Warner Cable or other companies even though you want to switch.
    Read More
  9. User Score
    2
    June 29th, 2015 Baltimore, MD
    3 people found this review helpful!
    I been with this company for three years no issue until the time for me to terminate my service, they told me my service will be cancell at the end of the month, yet they still bill me , I contact them again , this time they said I was speaking with the wrong department. They want me to mail in my cancellation letter . Now hopefully they will cancell it wince they receive my letter. For this I only give them 2 of 10 .
    Read More
  10. User Score
    0
    June 20th, 2015 Mountain View, CA
    5 people found this review helpful!
    Scammed me. I was with Vivint and a rep told me they needed to do routine maintainance because they worked for Honeywell and needed to update my panel. Tricked me into signing an agreement with them. DO NOT SIGN UP WITH VECTOR.
    Read More
  11. User Score
    7
    June 8th, 2015 Poca, WV
    1 people found this review helpful!
    So far excessive charging and inferior equipment with right at 4 wks having alarm system working at all !!!
    Read More
  12. User Score
    1
    June 4th, 2015 Orange Park, FL
    4 people found this review helpful!
    My system was installed on the 12th. I paid the first month in advance. My first bill comes and is due on 5th of the following month. I called and ask why I was being charged a full month before I had had the system a full month. They said it wasn’t due until the 12th. No big deal. Then I decide to pay online and I already have the next months invoice online. Wth? And Dont bother calling the number online, bc they have no idea who you are and will simply tell you to call someone else. I will pay to cancel my contract early. It doesn’t have to be this confusing.
    Read More
  13. User Score
    1
    March 28th, 2015 Sumter, SC
    5 people found this review helpful!
    I rented a house with a system in it, when my wife requested a new key FOB they renewed the entire contract. After moving I provided them with a copy of my military orders and tried to cancel services, I was unable to do so. They have been contacting me and sending me bills for over $500 stating that I am contractually obligated. They are ignoring the Soldier Sailor Civil Relief Act and harassing me non-stop. The home owner has even contacted them and told him that it is house and that he is responsible for the system since he had it installed. Still yet the continue to pursue me. If you find a house for rent with one of these systems do not rent it, run away from this company, do not do business with them if you are in the Military, they do not care about military and the difficulties that come with moving frequently. They are sub par at best!
    Read More
  14. User Score
    0
    March 5th, 2015 Hollywood, FL
    5 people found this review helpful!
    Have in email writing a commitment from their team to change a part without obligation. When I would not sign new contract they took back commitment. I have been a customer for 3 years, since 2012. Customer Service rep April emailed me saying that they wanted to change the cell communicator in our house for the alarm system. I said I was not ready to sign a new contract and had to think about what I wanted to do. I received this email from Vector Employee stating: “If you do not wish to re sign at this time, we can still proceed with the upgrade. Just let me know what day/time would be convenient for us to schedule a tech. Thanks. April Perkins” I then proceeded to look into other alarm company options and found that many other companies had much better offerings, and I stated this to April in email. Asked if there was any better they could do to lower our price or offer more services for the same price. We did come to a good solution, and I said that I still needed to talk it over with my wife, but that they could still come out and change the part as they said they would without “re sign”(ing). In 2 emails I stated my clear intentions: “Hi April, thanks for talking to the manager. I need to talk it over with my wife.” Email 2 followed immediately: “Sorry, and you can come and change out the cell comm anytime. I am here today all day.” Never did I mention I would sign a contract after I stated “I need to talk it over with my wife.” They sent a tech out to change the part, I was leaning toward going with the price and options they presented to me, but when I stated the confusion in resigning now, a manager called the tech and said to leave, and that “he can call us when he is ready to sign”, which I heard him say on the phone to the tech. I feel it is an over promise and under delivery, and both times in these three years I have had contact with them, it has not turned out well for me.
    Read More
  15. User Score
    0
    March 4th, 2015 Richmond, VA
    5 people found this review helpful!
    This company sucks… I was in service over see when my wife called this company …. My wife with limited English asked for Spanish spoken man… They brought her English Version form of contract and they made her to initial all the paragraphs that were in it ….. The system was damage four years ago and I was calling them to cancel the service but I was told the contract have been enforced for five years and if I want to cancel it I have to pay the hole amount of the remains of the contract period… I never used the system since… But I still pay for the system …… I’m highly not recommend this company for anybody… Because they are a thieves.
    Read More
  16. User Score
    0
    February 25th, 2015 Decatur, GA
    5 people found this review helpful!
    Well first off come to find out that I am on a 5 year contract and the guy that signed me up failed to mention that. Second I had nothing but bad experience with the system despite the fact that a tech came multiple times. When I called I was told that I am pretty much stuck paying until the contract is over. I am in the military and I know realtors I will make sure everyone knows how vector security is. I will also file a complaint here on post
    Read More
  17. User Score
    10
    January 27th, 2015 Amagansett, NY
    6 people found this review helpful!
    We chose Vector after extensive research including advice from a security expert with his own company. The installation took 3 days and couldn’t have been less intrusive. The team was knowledgeable, available to answer questions, cleaned up after themselves and walked us through how to arm and disarm the system. Our local library uses Vector and I am one of the backup contacts when the alarm sounds and the library is closed. The Vector telephone operators are always efficient, professional, polite, and informative.
    Read More
  18. User Score
    9
    January 16th, 2015 Pompano Beach, FL
    2 people found this review helpful!
    I have had a pretty good experience with Vector Security/Esecurity Group in the year or so that I’ve had it. Installation of the device was very simple and the ability to access and control the system on the go via the mobile app is really helping a need. I definitely feel better about the house being protected. The team helped me out on the initial purchase and setup as well as the battery going dead not too long ago. Other than the battery dying, I’ve had no real issues on them. So far customer support is great. The system is very easy to set up, very understandable, easy to manage, and a great peace of mind.
    Read More
  19. User Score
    10
    January 12th, 2015 Clarksburg, WV
    2 people found this review helpful!
    i have had vector security at both my homes,one in pennsylvania and west virginia for 8 years,the company is excellent in my opinion.never a problem.the system works extremely well,very easy to use,occassionally, usually in the fall a mouse will get indoors and set off the motion detectors and vector and the police response is always first rate.i have nothing but praise for this security company.i think they are the best.
    Read More
  20. User Score
    0
    January 10th, 2015 Crossville, TN
    6 people found this review helpful!
    W A R N I N G

    THIS COMAPANY SUCKS. THEY ARE LIARS AND THEIVES…

    STAY AWAY FROM!!!

    I have had Vector for ALMOST one month and have been lied to the entire time. I was promised 1st month free, cost me 49.99. I was promised 100.00 for a referral. They sent me a check for 70.00 and said my referral got the other 30.00. I checked with the referral who happens to be my sister and she 1. was also promised the first month free. (did not get) and did not get an additional month for the 30.00 they owe me.
    I also have a video system with them. Serves absolutely no purpose unless someone is at the house to unplug and re plug it in if the power goes out or even flickers. (happens all the time here) That is the only way to reset the Wi-Fi on the camera. My Wi-Fi automatically reconnects and I feel their camera should also. I was not told that. The door alarms are falling off of the doors. The last time the service man came out, he has been here now 4 times in under a month. I was told he would be back to place a battery back up with the Wi-Fi camera. They did NOT even show up. I would NEVER suggest Vector to anyone and WARN people against it.
    When I told them I did not want their services, I was informed they would see me in court. I have blocked all payments to them with my bank and will gladly see them in court.

    VECTOR IS A COMPLETE NIGHTMARE!!!

    DO NOT USE VECTOR! THEY ARE LIARS and in my opinion, THEIVES.

    Read More

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Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

221
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441