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Reviews for Vector Security | 2019 Home Security Company Reviews
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#9
Reviews for Vector Security | 2019 Home Security Company Reviews

Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.3
Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

220

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#9
Reviews for Vector Security | 2019 Home Security Company Reviews

2.3
$39.95
$0

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security’s CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.
Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security – that includes equipment fees and installation. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Review of Vector Security on BestHomeSecurityCompanys.com

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for “Basic Security”. This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company’s website. Many companies charge less than $39.95 for their most basic home security system.
Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States. The following states are included in Vector Security’s service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

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Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company’s basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

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220 Vector Security Reviews

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  1. User Score
    0
    December 18th, 2014 Riverside, CA
    7 people found this review helpful!
    Worst billing department ever! These people billed my credit card for over six months…when service had been cancelled. Has taken a month so far to get the refund….still waiting…They wouldn’t give me a phone number to the corporate office because, “They wont talk with you because you are not an employee.” What??? I will reverse the charges on my credit card and let them fight it out.
    Find another alarm/security company!!!
    Read More
  2. User Score
    5
    December 10th, 2014 Marietta, GA
    2 people found this review helpful!
    Install was excellent, customer service is horrible, was given 4 different phone numbers to reach billing for clarification, still not resolved.
    Read More
  3. User Score
    4
    November 14th, 2014 Cottageville, SC
    2 people found this review helpful!
    The transformer on my unit got so hot it started melting .
    Read More
  4. User Score
    0
    October 24th, 2014 Oakland, NJ
    6 people found this review helpful!
    Signed with United Security company in 1999. Vector purchased this company and has NEVER allowed me to cancel service with them; stating the contract carries over. Do not sign with this company, you are hooked for life.
    Read More
  5. User Score
    0
    October 23rd, 2014 Richmond, VA
    4 people found this review helpful!
    Our family was transferred by my husband’s company to another region. Both GMAC Relocation Services and Chubb Insurance required that we maintain security service on the property. Six months later, we sold the property to GMAC Relocation Services and after that were no longer responsible for the bills. Unfortunately, until I received a bill from Vector, the security system service did not enter my mind.

    On February 1, I spoke with Stephanie at Vector who indicated that we had not cancelled the contract. She also informed me that because the contract was renewed until August that it was necessary for me to pay over $800 in order to cancel the service. I told her that the property was sold to GMAC relocation services on January 10 and I was no longer the owner and therefore could not utilize the service. I also requested to see a copy of the contract that stated that I signed which renewed for three years and also indicated an 80% buyout.

    On February 4, I received a copy of the contract. She had highlighted the renewal section which does state that it self-renews according to the original terms. However, in the preceding section, I noticed that starting and ending dates of the initial term were blank. I am not an attorney, so I did not notice this. Additionally, there is no provision in this contract that allows for a person to move nor is there anything about an 80% buyout.

    When I called the company and spoke with the manager (she identified herself as Jen), she stated that the security service was just like a cell phone. If I had lost my cell phone, I would be responsible for the contract. While theoretically that is true, I would be able to replace my cell phone and still utilize the service. The security system, unlike the cell phone cannot be taken from one property to the next. I cannot put the security system into the moving boxes and use it in another home.

    Vector Security’s contract discriminates against those individuals who have been transferred by their companies or people who decide just to move While I could have cancelled my contract in August, my insurance company and GMAC Relocation service required that I maintain security on my residence. To force me to pay hundreds of dollars for a service that 1) I can no longer utilize and 2) no longer own (as of January 10), I feel is unconscionable.

    Read More
  6. User Score
    1
    September 22nd, 2014 Mcdonough, GA
    5 people found this review helpful!
    This company continues to lie promises not true to there word. I had to wait and continue to wait to receive there service in April 2014 and the problems began in May 2014. Continue to make calls and they do not return your calls made a complaint against them with the BBB. They do not live up to what they say they will do TERRIBLE company. They only care about how much money they can make off of people.
    Read More
  7. User Score
    0
    August 20th, 2014 Fayetteville, NC
    5 people found this review helpful!
    The comment about them only caring about big business is right. Personal counts mean nothing to them and they could careless about resolving your issues.
    Read More
  8. User Score
    4
    May 21st, 2014 Wilmington, NC
    2 people found this review helpful!
    Never had an issue with their service until I went to cancel. After completing my contract I went to a month to month contract. I’m military and received orders. I called to cancel and was told that even though I was on a month to month they would need a copy of my orders before they would cancel my service.
    Read More
  9. User Score
    10
    April 23rd, 2014 Cockeysville, MD
    2 people found this review helpful!
    As a former technician with vector security for over 8 years I would like to warn potential customers about the bad business practices this company has. The salesman will add into your contract equipment that is not needed on jobs just to increase their commission. Sometimes as much as $2000 worth of equipment that is not needed. They will also sell you monthly plans that they know you do not need. Take it from me who saw all this happen everyday. The customer trusted the salesman to give them a honest quote and in turn they were robbed of their hard earned money . If you choose to go with this company please pay attention to what you are buying and also your monthly monitoring rate . I would personally stay far far away from this company and their terrible business practice!!
    Read More
  10. User Score
    0
    December 5th, 2013 Columbia, SC
    5 people found this review helpful!
    My 89 year old father signed up with Vector when a salesman came by his home. His contract with another company was supposed to be over in 3 to 4 months. The salesman said they would cover the cost of the former contract. I called Vector and was told that yes they would take care of it. It did not happen. The sales person said with a slightly larger monthly fee they would add a feature so I could use my cell phone to adjust my Dads thermostat at home but never explained how it would work. My father died and they still continue to take money out of my account. I never signed Vectors contract but was paying the bill for my Dad so he would be protected. Even after faxing my Dads death certificate I was told by their rep that they would keep taking my payment even though my Dad was the customer signing the contract. I have left messages and nobody will return my calls. They should return the months of payments since my Dad passed away but they refuse. They have shown very little concern for good business practices so beware before you believe what they tell you to get you as a customer. They are unscrupulous.
    Read More
  11. User Score
    10
    November 6th, 2013 West Orange, NJ
    3 people found this review helpful!
    Vector Security has been a great security service for our company. We have had them over 5 years and on a few occasions, they have come to the rescue for our office. We are located in an urban area, and we could not be more satisfied with the response time, peace of mind and service this security firm as given our company. They are the best.
    Read More
  12. User Score
    10
    November 6th, 2013 West Orange, NJ
    3 people found this review helpful!
    Vector has gone above and beyond to give us 2 new security systems. They beat competitors prices and did the entire job for both our business and our personal home seamlessly. The staff and the crew that set everything up could not be more professional. WE are very thankful that they have done a great job for us. WE have referred them to our neighbors and colleagues!

    Adele Thompson

    Read More
  13. User Score
    10
    November 6th, 2013 West Orange, NJ
    3 people found this review helpful!
    Vector Security was a life-saver!!!! There was a burglary on my street. Intruders were breaking into garages and stealing cars, all over the community. No security company would come right away when we called. Vector Security came to the rescue and sent the support we needed to our home the same day I called. I would strongly recommend Vector for home security. The company is first class!
    Read More
  14. User Score
    10
    November 4th, 2013 Bethpage, NY
    2 people found this review helpful!
    Was looking for a new security company after Brinks was purchased by ADT and found Vector. We’ve been very happy with them so far
    Read More
  15. User Score
    10
    November 4th, 2013 Trenton, NJ
    2 people found this review helpful!
    great company to work with
    Read More
  16. User Score
    1
    September 22nd, 2013 Charlotte, NC
    5 people found this review helpful!
    WORSE SECURITY SYSTEM FOR HOME USERS, Not customer friendy. With the company for 5 years, tried to upgrade my system with a rep in the neighborhood, more interested in new accounts. Went with a competitor, tried to end service, a nightmare, received run around, called customer service twice,no call back until the third time around. In the interim, faxed a service termination letter to an office found via Google. Received a monthly bill, called the local office, told to ignore it until /i get afinal bill. Instead received acollections form letter indicating I was in defaut of the contract, service had been terminated, must submit a final payment for the duration of the contract (4 months of service) becuase they automatically renew your contract.
    Read More
  17. User Score
    10
    September 6th, 2013 West Liberty, OH
    2 people found this review helpful!
    I have been very pleased with my system. Had a problem today, called and within 10min. it was solved.I was treated with respect and the tech. was very helpful.
    Read More
  18. User Score
    1
    June 25th, 2013 Fairfax Station, VA
    4 people found this review helpful!
    Worse company EVER. Continious problems with equipment. No customer services skills what so ever!
    DO NOT USE VECTOR SECURITY. Bottom line – it is not a reputable company. Before signing a contract with them do an internet search and you will find that Vector Security is an awful company.
    Read More
  19. User Score
    2
    May 21st, 2013 Silver Spring, MD
    2 people found this review helpful!
    We upgraded our security system buying a comprehensive package Vector Security in January 2013. We have had endless trouble with virtually all components ever since. From smoke alarms that their own technicians tell us was wrongly installed by them to key pads that weren’t hooked up correctly–the list goes on and on. I want to burn my Vector security home sign in effigy. Don’t use Vector Security.
    Read More
  20. User Score
    10
    April 2nd, 2013 Columbus, OH
    4 people found this review helpful!
    Vector Security seemed like the way to go until we realized they screwed up our contract and made my Wife’s grandmother responsible for our account. As I spoke to the sales man, We told him our grandmother used Vector in her home and he then offered us and her 3 free months of monitoring if my Wife’s grandmother co-signed for us, we all agreed. We have yet to see a bill (we were installed Dec 2012). We just received notice from my Wife’s grandmother that her bill has more than doubled. After looking into it, she is being billed for our service. After calling into Vector Billing, we were told that my wife’s grandmother is the contract holder for our account… not the co-signer. Thinking back on the conversations I had with the sales man for Vector, I remember him telling us that if we signed with him before the first of the year, then he would meet his quota for the year. This is all telling me that he set it up this way to insure his bonus. This is not how good business should be done and I recommend that anyone looking for a security system for their home to look somewhere else.
    Read More

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Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

220
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,432