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Vector Security Reviews

Reviews of Vector Security from real customers
(179 verified)

Our Score
7.6
User Score
2.5

See Top Rated

Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
179

Overall Score

Based on ranking criteria
7.6 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Consistent Protection: Vector Security provides regional and national security monitoring services to both individual and business clients through the use of landline and cellular monitoring systems. These systems ensure that service is never lost due to technical issues with phone lines or the power grid.
  • False Alarm Protocol: Vector Security has also been recognized nationally for its false alarms protocols which greatly reduce expense for homeowners and authorities alike.
  • Home Automation: In addition to some impressive home security features, Vector Security also provides automated devices that can be controlled by a mobile app. Customers can monitor and control lighting, appliances, locks, and cameras. Vector Security’s CloudControl feature allows customers to save recorded security camera footage to a cloud account. Other home security companies may require you to save videos to a personal computer, or another location with much more limited memory.
  • Monthly Monitoring Fees: For basic home security and automation, Vector Security charges $39.95/month without charging andy upfront fees.
  • Contract: Vector Security requires customers to sign up for a 36-month contract, while other companies provide much shorter contracts or no contracts at all. And if customers desire to cancel their services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.
  • Customer Complaints: Vector Security consistently has problems with customer service. These problems stem from personal accounts and not from the business or national accounts. As such, it would appear that the company is far more concerned with major accounts than with the individual customer.
  • Our Recommendation: Due to relatively high monitoring costs and poor customer service, we recommend looking into companies like Protect America and Frontpoint.

 

Most Helpful Reviews From Vector Security Customers

  1. User Score
    1
    John Mc Corkle
    June 14th, 2018 Aiken, SC
    Horrible company. System has not worked since July 21. 2017 yet after several request to fix it still does not function. Calls to cancel either don't get returned or when you reach someone are useless.today I was informed they extended my contract another year even though it does not function. Looks to be a court case soon!Read More
  2. User Score
    0
    Cassandra Bailey
    January 26th, 2018 
    Absolutely hands down the worst security company I have ever dealt with. The customer service staff is so unprofessional and rude. I really believe the devices are just props. My doorbell camera will send 75+ notifications for one incident ie. motion or ring. The customer service( if that's what you want to call them) says to me "so you don't want to receive notifications on your phone?" Ummm... I would love to receive notifications just not 75 of them for one ring or motion. Driveway camera does not pick up motion. As a matter of fact someone broke into my husbands truck and when we checked the cameras, it showed nothing. Poor equipment, poor monitoring and poor customer service. Do yourself a favor and don't go with them.Read More

179 Vector Security Reviews

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  1. User Score
    0
    December 26th, 2017
    4 people found this review helpful!
    Previous servicer was acquired by Vector which is now requiring full payment after contract automatically renewed even though house was sold, and new owner refuses to use them. What Vector doesn’t know is that customer is CEO of a large real estate investment company that will not be soliciting a bid from them on a large commercial contract due to their greed and overall poor customer service ratings.
    Read More
  2. User Score
    2
    December 22nd, 2017
    1 people found this review helpful!
    Have all hard time retaining their technical staff in the Hudson Valley New York and itshows in the level of their customer service.
    Read More
  3. User Score
    0
    December 13th, 2017
    5 people found this review helpful!
    I wanted to cancel my contract with them and so i called and they said I need to Send in a hand written letter. I sent them the letter and a couple months go by and i hear nothing from them. I then receive a call from a bill collector and apparently I owe them 1300 dollars . They said they never received my letter and now I am having to work my military job and jobs on the side so i can pay them back without going broke.
    Read More
  4. User Score
    10
    December 11th, 2017
    1 people found this review helpful!
    We have had this security system for 5 months now and we have had nothing but good come from it. It is a bit high in cost and less bang for your buck as far as what you get included in your package but for us it was worth leaving vivant. After longer service with this company we will revisit the review and update again. Thus far we have been monitored as promised and no customer service complaint at this time as all interactions have been good.
    Read More
  5. User Score
    0
    November 28th, 2017
    4 people found this review helpful!
    All around poor everything. Equipment was bad , I had to call and get new batteries every two week. They are targeting military family because they know military is always on the move and when u cancel service. They charge u over $1000 dollars. I will never recommend vector Security to anyone.
    Read More
  6. User Score
    0
    November 16th, 2017 Mesquite, TX
    5 people found this review helpful!
    I was a customer of Powell Security which as acquired by another company which was then acquired by Vector. I discovered my home was no longer being monitored after we switched from a land line to VOIP. Vector had no method of detecting that home wasn’t being monitored until I inquired. I verbally requested that a Vector rep suspended my account until I understood the additional hardware and cost options necessary to re-enable monitoring. I then wrote cancel on my quarterly bill of $81.16 and thought the suspension would be in place. Weeks later I received a late notice and contacted Vector through their website. I received a personalized acknowledgement of the history and request I provided but no other communication from them until almost two months later. Meanwhile I received a new bill for $256. Vector claimed I owed them for another quarter plus contract buyout fee. I never signed a contract with Vector, they inherited me as a customer, and I simply started receiving bills with their name on it after their acquired the previous security company. Within days I also received a collections firm bill for over $325. Before and during this time I made multiple calls to Vector and was transferred multiple times to other individuals who provided no help at all, while the collection agency makes multiple harassing calls to my family. To make the whole matter go away, I settled and paid, which I would normally not do. As a final insult, Vector then finally responded to my website inquiry almost two months later saying my “write-off” is pending, contradicting what every other Vector rep told me and after I had settled. The whole experience was sleazy, like a scam. Consider other more technically advanced solutions, Vector’s technology, model, and support are dinosaurs. Terrible in every respect.
    Read More
  7. User Score
    0
    November 11th, 2017 Inverness, FL
    4 people found this review helpful!
    Horrible service … Cancellation fees is basically robbery in daylight .. I’ll Will be bad mouthing them the rest of my life
    Read More
  8. User Score
    0
    November 9th, 2017
    2 people found this review helpful!
    Horrible company and deceitful! Shame on me for believing anything spoken and not reading closely the fine print. They are scam artists and don’t care at all about their customers. I was led to believe that if we moved we would be able to cancel the contract at no expense to us and without any problems. What they neglected to tell you was if it wasn’t transfered to your new residence then you would be charged the full remaining balance. Totally lied to my face.
    I’m furious with this company. Don’t trust them.
    Read More
  9. User Score
    0
    October 24th, 2017 Lanham, MD
    4 people found this review helpful!
    Every time I call for service wait at east 30 or more minutes on hold. The always have an excuse. Cameras did not work. Set up service and they called the day before to confirm and never showed up because they said I was not on the schedule. Second time they came they said they did not have time to fix the cameras and they would call to schedule. HaHa! A month later I have not heard a word. I am on the phone, on hold, of course and on the 34th minute of holding. With this miserable company, what else?
    Read More
  10. User Score
    10
    October 14th, 2017 Laurel, MD
    0 people found this review helpful!
    I’ve had no issues with my system and customer service has been awesome.
    Read More
  11. User Score
    0
    October 9th, 2017
    0 people found this review helpful!
    Absolutely terrible. Unfortunately my work uses Vector. If you need to get a hold of anyone for any reason you will wait on the phone for over an hour gareenteed everytime listening to their phone loop. By now all my stuffs been stolen and I’ve been raped multiple time and left for dead but thanks for your patients as Vector would say…
    Read More
  12. User Score
    1
    September 24th, 2017 Piscataway, NJ
    2 people found this review helpful!
    I’ve been with this company for a few years, and never missed a payment or delinquent. I cancelled my service with this company, due to the fact, that there quality of service is poor as well as when the alarm goes off they call on time or several hours later.

    I switched to another company, because I found out that Vector Home Security is not a 24 hour monitoring station. After learning that, and witness the service provided, I selected another service provided.

    I’ve forwarded various letter to there companies advising them that there service would not be needed and received confirmation that they received the letter and they continually called me.
    Did not enter in a contract with this company, I will consult with my attorney to address this matter. Please if your reading this review, pleas for the hills!!!!!!

    Please be advised, I was not under any contractual agreement, it was a month to month. Don’t lock yourselves into agreement with this company, there nothing but a fraud!!!! Vector security, believes that they can harassed you into staying. Bye bye!!!!!?????

    Read More
  13. User Score
    0
    September 20th, 2017 Sanford, NC
    4 people found this review helpful!
    We signed up with Vector in 2010…it’s 2017 now we fulfilled our 3 year commitment and then some. Tried cancelling took forever to get someone to respond when they finally didnwe were told to fax a notice of cancellation. We did and we’re still charged the monthly fee…found out the hard way if there is a one year automatic renewal if they don’t hear from you every year. So we just submitted full payment for the next 11 months of no service to be out of this ‘contract’. Service has always been touch and go with Vector which is why we finally just cancelled and went with another company. Anytime we’d call about an issue it was at least 48hrs before we’d get a response. We’ve had the same equipment for the last 7 years no updates so disappointing! We do not recommend using this company ever!
    Read More
  14. User Score
    9
    September 15th, 2017 Bethlehem, PA
    3 people found this review helpful!
    We had some issues initially with our sales person telling us things that couldn’t be done, but the installer Jim was great and helped us to fix everything and make us very happy with the process. Management was very concerned with making sure the customer was taken care of.
    Read More
  15. User Score
    1
    September 12th, 2017 Colonial Heights, VA
    0 people found this review helpful!
    At the beginning of contract i found Vector to be responsive when calling customer service department, but as the years went by, customer service continue to go down hill, Long waits for assistance on simple questions and days before someone returned calls.
    The product was troublesome to say the least. Alarms going off without cause, my landline not working and repeating to put in password numerous times and the worst was the tech who installed my system used my fax line without my permission for hook-up–this I didn’t find out until this year (3) years later. Now to put the icing on cake, when i told them i was not going to RENEW and ask for them to remove the system from my house, i was told i would have to PAY 89.00 for removal of system you put in. REALLY!!!!
    Read More
  16. User Score
    0
    September 3rd, 2017
    0 people found this review helpful!
    I’ve been paying for this service for almost four and a half years. In this time I had a low battery alarm twice now. The first time the noise NEVER stopped and it took more than two months to get a service tech here to change the battery. In that time there was no chance of setting the alarm or using the emergency necklace. This is the second time and now my wife has cancer. She had just gotten home from chemo on June 15 when the constant beeping of low battery started and it drove her crazy and Vector was notified. In order to finally shut the noise off I removed the entire cover of the key pad and disconnected the wires and tried to get some reaction from VECTOR still as of Sept 3, NO call back nothing. Obviously VECTOR is still steeling money for a service we can’t use and they will continue to steel for no service rendered for another 10 months. They have made no attempt to reply.. I called yet again last week, this being the third call to VECTOR and still have gotten no call back for a tech to put in a new battery.

    My wife ended up very sick one week after chemo on June 24 and had no way to get help, she was running a fever of 104.8 so she laid in bed until our daughter got here, I was working. My wife ended up in ICU from June 24 to June 28 with an infection that had gone septic, she almost died twice. She could have gotten help much sooner if the alarm had been everything VECTOR promised it would be.

    My advise to anyone thinking of going with VECTOR is RUN THE OTHER WAY. They are totally unreliable and have no problem steeling your money for a system that they won’t service.

    Read More
  17. User Score
    1
    August 28th, 2017
    5 people found this review helpful!
    Called me a liar!.. when I told the sales person I work for a national alarm company and I only pay $12.00 a month for my alarm monitoring service and I asked if they could beat it. “You are a liar, I don’t talk to liars” then hung up.
    Read More
  18. User Score
    0
    August 14th, 2017 Rockingham, NC
    3 people found this review helpful!
    I am very disappointed with this company. I have been with them under one year and upon signing up with them we asked Fred, our sales representative about relocating and if we could still be serviced. He assured us that we could and that it would be no problem. Fast forward to today and the problems began. Last week I spoke with Julie B. in reference to transferring my service and was informed that I would have to sign another 3 year contract(something the sales representative never made mention of) and she promised to give me a call back by the end of the week after she spoke with the General Manager and that she would also email me with the corporate information. As of today I had not heard anything back so I called back in and spoke with Dave who informed me that Julie B. was on another call and when she got off she would be leaving for the day. I was also informed that I would have to pay another $99 installation fee and sign another 3 year contract with them so I asked for the corporate information again but to no avail. As of 1700, I will have no security protection when I move tomorrow and no answers either so my next step is to seek legal counsel as well as search for other security companies. This company is very unprofessional and misleading. The salesperson was obviously after that almighty dollar and in the customer service world, you are suppose to take care of their needs. The only thing I can say good about them is that when the alarm goes off, they are quick to respond. I didn’t want to cancel my services at all and had plans on fulfilling this original 3yr contract out but I refuse to fork out more money all because I’m relocating.
    Read More
  19. User Score
    0
    August 11th, 2017 Irving, TX
    2 people found this review helpful!
    In June, our home was stuck by lightning. Our home security system and phone line was damaged in the process. Over the next 3 weeks, we placed at least 4 service calls in to Vector for help. All the while, we had continuous beeping from the system 24 hours a day. I placed calls, was re-directed, ended up on hold and eventually, was disconnected each time. Twice, I got to a message center to leave a message for support and the call was never return. We started out years ago, with Powell protection and eventually Vector bought the newer company out. Finally, I had to disconnect the system myself. There was NO breaker specifically for the system, so I had to wing it and hope that I didn’t get shocked or electrocuted. On my fifth call to the company, I contacted billing to tell them to discontinue service as I wasn’t getting it anyway and was told that I would have to send an email and sign the email for termination. Additionally, I was told that my contract did not end until October. I sent an email with the description and photos of what I had to do and that I didn’t feel I owed them anything as I had not had service since mid June and couldn’t get support to return my calls. Yesterday, I received a past due bill for the “remainder” of the contract which included 30 days past the initial notification of termination by me in writing. I had asked them to have a supervisor give me a call so that I could explain my position and why I expected them to wave the balance. Finally, by my recollection, I never signed an agreement with Vector and if so, it was for SERVICE which was NOT provided by their company. I do NOT intend to pay the balance and I would STRONGLY recommend using someone else with better support and a wireless system. Our new company is Protect America. It is self installed and VERY easy to do and has been top notch so far! Good Luck with your search and avoid Vector at ALL costs. The home office, is NOT local with them it is in California.
    Read More
  20. User Score
    3
    August 9th, 2017
    1 people found this review helpful!
    I appreciate these 7 a.m. wake up calls tell me the system battery is low. It’s an actual person that has decided that it’s a good idea to pick up the phone and call me at 7 a.m. and tell me that their product is broken. Great. You know about it… now do something about it. Nobody ever has any solutions other than telling me that the battery is low. And why 7 a.m.? Are you going out of your way to be as irritating as possible? Come on use some common business sense!
    Read More
  21. User Score
    10
    August 8th, 2017 Upper Marlboro, MD
    2 people found this review helpful!
    Began service with Vector one year ago. Had some initial concerns. Spoke to the GM, Columbia office. She was great, eased my fears and couldn’t be happier with my decision to go with Vector.
    Read More
  22. User Score
    0
    August 7th, 2017
    1 people found this review helpful!
    Came by and told me they wanted to update the cell phone part of my system because it was going to need it in a year or two. Told me it would not lock me into a longer contract if I paid a fee. I paid $94 and then when I canceled a year later, they charged me another $497! My fault for being too trusting. But I had service with them for years prior.
    Read More
  23. User Score
    0
    August 2nd, 2017 Edison, NJ
    1 people found this review helpful!
    Inflexible. We are moving out of the country and were willing to keep our service…even EXTEND our service, but we asked that the video monitoring be turned off. Don’t want renters thinking we can spy on them. Plus, we wanted to reduce the amount of financial obligations we had in the states.
    But Vector wouldn’t budge. Wouldn’t allow us to extend our contract (making MORE money off us then they would have in the long run). They simply do not work with you. After dealing with pushy sales people and then this, it simply isn’t a good experience. I do not recommend Vector.
    Read More
  24. User Score
    3
    July 24th, 2017
    0 people found this review helpful!
    We had Vector for several years but recently went with another security company. Nothing that Vector did; the other company kept adding services to win us over. After getting a bill today for over $300 I found out that once the original contract is up, unless you tell them differently, they automatically renew you for another year. Since we didn’t remember reading that in our original contract years ago we owe them 6 months of service without the service. This never came up when we were negotiating between vector and the service we went with. I was happy with vector and planned to go back if the new service didn’t work out. Not now. I’m sorry now I referred them to people but I won’t be doing it anymore.
    Read More
  25. User Score
    0
    July 21st, 2017 Augusta, GA
    3 people found this review helpful!
    My system is serviced by AVSX and monitoring by Vector Security.
    We built a brand new home and as a builders gift, our builder contracted to have this company install the new Tuxedo panel. The sales person arrived and told us the features and worked with us to get the installation set up. After telling our builder that that he would get a free one year of service for us the installer showed up and wanted money for the installation. Shortly after we moved (a couple months) we received notice that we were in violation of our contract because we had not paid the bill. We didn’t receive one. We were under the impression we were under the one year free paid for by the builder. No we were informed that the money the builder paid went to pay for the equipment. Not long after that we had to have a tech come out due to the panel reporting errors to monitoring service. They sent a tech out with very little knowledge of the system. Had to reschedule the appointment. Next time we received a call the panel was in need of updates and one of the key FOBS we had been given was malfunctioning and setting off the alarm at the house when it was hanging up with the keys. Another appointment. For the last two weeks the panel has been beeping at all hours of the day and night reporting that it has a long range radio fault. Customer service called my husband at work and said someone would call to get it set for an appointment. By the end of the week someone did call, from monitoring at 10pm and said someone would call to set an appointment with me within 2 days. The following week my husband received a call and they set up an appointment for Thursday, at 10am. So now 2 weeks of this panel beeping (sometimes all through the night, sometimes every 15 minutes, sometimes all through the day). No one shows for the appointment and when I call I am told that someone did call my husband yesterday to inform them the tech called in sick and they were hung up on. They dialed the wrong number! Now we can get you in on the first available appointment which is Monday at 9am, and they are supposed to comp me a free month of service. This system is horrible. The service is terrible. Considering pulling the contract due breach on the company’s part for providing working, timely service. What a waste of money!
    Read More
  26. User Score
    0
    July 17th, 2017 Avon, NC
    2 people found this review helpful!
    This company soaked my mother since 2008 until 2017 with no knowledge that her landline had been disconnected. Just bill every month with no check on her security system at all,with that in mind what if she had an emergency it would have been never that they would have been aware. DO NOT BUY THEIR SYSTEM OR SERVICES. they also wouldn’ t acknowledge their lack of support. A bunch of non caring,easy money hungry YUPPIES.
    Read More
  27. User Score
    0
    July 16th, 2017 Ashland, KY
    1 people found this review helpful!
    Totally dishonest company. I cancelled my contract when they raised my rate. Sent them a certified letter which they ignored. Since I didn’t receive a written response from them within 30 days, which was April 06, 2017, I consider that they agreed with my cancellation request.They then sent me a letter stating that I owe them $242.20 for a buyout/end of contract. Also, Special Promotions told us that after the first renewal we could cancel at any time with NO PENALTY. I have this in writing and they sent it to a collection agency anyway. I called the collection agency and told them this and they asked for all this in writing, which I provided since Vector told them nothing. AS of 07/16/17 I am still waiting for the review by the collection agency.
    Read More
  28. User Score
    0
    July 11th, 2017 Florence, SC
    3 people found this review helpful!
    I have had very bad experience with Vector. Got trapped in contract for an extra year. Contract ran out June 2017. I requested in Feb 2017 for my contract to be cancelled it is now July and they still haven’t cancelled service. I have spoken with customer service several times (I have names) and requested a direct supervisor to contact me ( I have his name) no response yet. My account was paid up until time contract should have ended. They will get no more payments from me. I would never recommend Vector Security to anyone. My next step is to contact Better Business.
    Read More
  29. User Score
    1
    July 11th, 2017
    2 people found this review helpful!
    Do not use this company. They will trap you in a contract which renews automatically if you do not follow their procedure to a tee. Do not use this company
    Read More
  30. User Score
    0
    July 3rd, 2017
    2 people found this review helpful!
    My family recently moved into a house that was equipped with vector security. The previous owners had clearly stopped paying for a device they were no longer using. Unfortunately this device beeps 5 times every single minute. We have a seven month old who is not sleeping with the constant beeping. We called customer service to figure out how to stop this incessant beeping and were repeatedly told there was nothing they could do for us except send us a manual so we can figure it out. And guess what; this user manual is NOT user friendly. Before moving we had considered starting up a contract with them because the device was already installed. After this abysmal customer service we will never sign up with them and will make sure to discourage anyone we know from doing business with them as well.
    Read More
  31. User Score
    1
    June 6th, 2017 Raleigh, NC
    2 people found this review helpful!
    I have had Vector for 5 years. During this time the cost of security systems have dropped. I can find a plan like I have for half the price I am paying. I was locked into a 5 year contract where most are 3 and I was lied to by the sales representative. I was told Vector would come out every year and inspect my system to make sure batteries were not dead and everything was working properly. Then I called on 6/5 to cancel my contract and found out that you had to give a 30 day in advance notice when you wanted to cancel. Yes this was on my contract but that was 5 years ago. Most companies give you a grace period to cancel. Now I am locked in for another year. Also I have been charged all of these years for being able to control my system with my Smartphone. I did not even have a smartphone when I purchased the system. I am very disappointed and this company I think uses every dirty trick to keep customers. I think I will go ahead and send in my cancellation for next year so I don’t miss the date. If I go ahead and cancel now I will have to pay for the complete year they have signed me up for. Sick of this company!
    Read More
  32. User Score
    3
    June 6th, 2017 Summerville, SC
    4 people found this review helpful!
    Long time Vector customer. Speaking with a rep is next to impossible. Very excessive wait times, multiple extension changes (resulting in dropped calls, requiring start over) Rapid, unclear speech, making it difficult to understand. After wasting 20-30 minutes, I give up. We pay a premium price for the service and deserve better customer service.
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  33. User Score
    10
    May 30th, 2017
    0 people found this review helpful!
    My experience with Vector has been great, I will recommend them in the future!
    Read More
  34. User Score
    0
    May 11th, 2017
    2 people found this review helpful!
    Customer for 7 years Changed companies wants almost $200. Had paid thru May 2017. Will not use them or recommend.
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  35. User Score
    0
    April 12th, 2017
    4 people found this review helpful!
    This is the absolute worst managed alarm company I have ever dealt with. I don’t know what is going on in their administrative offices, because the field people are excellent. As far as the management staff, they can never get anything correct and you have to fight with them To get any of your account information or problems addressed. Very sad.
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  36. User Score
    1
    April 6th, 2017
    2 people found this review helpful!
    Alarm goes off all the time for no reason. Security systems are supposed to provide just that, security, not added anxiety and stress. I will not continue service when I move from this rental. Annoyed is an understatement.
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  37. User Score
    4
    April 4th, 2017 Arlington, VA
    0 people found this review helpful!
    Following an upgrade on an seventeen years old system, the sale representative misquoted cost of new system, cost of monthly contract.
    Some of the sensors where placed at the wrong spot and we were charged to move them.
    The cost per month is $130.00 for two systems in the same house.
    I will switch to an other company as soon as the contract expire.
    Read More
  38. User Score
    0
    March 17th, 2017
    0 people found this review helpful!
    Terrible company stay far away. Sent to collections with one missed call after I cancelled. I had no idea I had a bill as the new owner was to take over.
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  39. User Score
    2
    March 8th, 2017
    2 people found this review helpful!
    THE RUDEST, NASTIEST, NON CARING, OPERATOR AND CUSTOMER SERVICE REPS!!
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  40. User Score
    0
    March 7th, 2017
    4 people found this review helpful!
    I took out what I thought was a 1 year contract, only to not read the fine print that the slick salesman penciled in, and found I had been set up on a 3 year. This was for my daughter, whom is now unemployed and has to move out of her apartment. They will not let me cancel the contract!!! They want me to pay the remaining $1400 for the rest of the contract. TOTAL RIP OFF. WATCH YOUR SALESMAN AND DON’T BELIEVE WHAT HE TELLS YOU. THIS COMPANY IS A RIP OFF.
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  41. User Score
    0
    February 27th, 2017
    5 people found this review helpful!
    They are fine… until you try to cancel service. From that point, they’ll treat you like dirt. It’s the first time I hear a customer representative tell me “You should have read your contract”. So they know how bad it is! I did read my contract before signing by the way. It looked legit. There was a whole paragraph on cancellation of service. 2 years later, when trying to cancel after I sold my house, I realized my mistake: that paragraph is all about how THEY can cancel service on you; none of it is about how YOU can do the same! For prospective customers: go to their website (www.vectorsecurity.com) and look for a link to cancel service… Hint: there isn’t! They will make you pay all the way to the end and use any excuse. They even pretended they had installed the system and it had to be paid; even though it came with the house! I had to send my cancellation letter 3 times until they acknowledged it. Actually they only did once I had Wells Fargo call them. In the mean time, they charge, and charge, and charge. The cancellation letter has to contain very specific language, not explained anywhere (no link on website…) for them to agree it is a “legit” request. They pretend it is for your safety. ah ah! My safety would have been taken care of if they had called me when the new house owner disconnected the system! And oh, when finally canceling, they will charge your credit card with the entire “remaining” amount at once! What a horrible, hypocritical, lying, greedy company. Stay away! They are the robbers!
    Read More
  42. User Score
    0
    February 21st, 2017
    3 people found this review helpful!
    I have had Vector Security for about seven years. They have provided excellent monitoring service. We had an issue at the very beginning where one of the installers started texting my underage teenage daughter after getting her phone number off the contact list. But after that, everything was great. Until now. Ready for updated equipment, landline base to cellular. Totally uncooperative, total lack of customer appreciation, and more willing to tell me how to cancel than to discuss options. My only negative issue is with customer service, not the monitoring end. So their lack of customer service has caused me to look for another company.
    Read More
  43. User Score
    0
    February 21st, 2017 Hollywood, SC
    3 people found this review helpful!
    WORST COMPANY EVER IF YOU WANT SECURITY!!! RUN RUN RUN away! Your better off with a baseball bat and a dog protecting your property. My cameras never work, customer service is awful and I was never a priority! In fact my house was vandalized while my cameras weren’t working over the weekend and I was told a tech would be here the Wednesday before the incident occurred. If they had kept their word I could have caught the person who did this to my house. They won’t replace my cameras with the “upgraded’ cameras despite numerous issues and the fact that I pay over $60 a month.. I actually hate this company
    Read More
  44. User Score
    2
    February 18th, 2017
    2 people found this review helpful!
    Vector Security has an automatic 1-year renewal clause in it’s contract that they will pursue through a collection agency. They claims it’s to give you a piece of security but in reality it’s just one of their scams hoping people will not notice after the term of their contract is over. Do not use this company. ANy company the stoops to this level of deceit with their argument being this is typical of contracts is deplorable. It’s their way of trapping consumers into paying fees for no service. I would avoid Vector if possible.
    Read More
  45. User Score
    4
    February 14th, 2017 Durham, NC
    1 people found this review helpful!
    This says that there are no upfront costs, but I paid a lot of money to get my system. Also, I am paying $49.95 a month, which seems very high for the service. My contract says that mine is for 5 years, again outlandish. Would love to get these issues resolved.
    Read More
  46. User Score
    10
    February 8th, 2017
    0 people found this review helpful!
    My sales rep Gilmore was a delight, he was very good in help with the transition and will recommend in the future .
    Read More
  47. User Score
    10
    February 8th, 2017
    0 people found this review helpful!
    Awesome Company, My Sales Rep Danny & Jesse were very professional and knowledgeable. Can’t beat this company. AAA++++
    Read More
  48. User Score
    9
    February 4th, 2017 Pinson, AL
    0 people found this review helpful!
    My only complaint is that I wish it wasn’t so expensive. Maybe consider giving lower monthly costs and this company would be a solid 10!
    Read More
  49. User Score
    0
    January 29th, 2017 Manassas, VA
    2 people found this review helpful!
    NEVER GET VICTOR SECURITY THEY CONTROLLING YOUR PRIVACY AND VERY BAD CUSTOMER SERVICE . IN WINTERTIME THEY CONTROL MY THERMOSTAT AND THEY PUT IT IN 67 DEGREES,I CAN NOT EVEN CONTROL MY HOME THERMOSTART.
    Read More
  50. User Score
    10
    January 19th, 2017
    1 people found this review helpful!
    Never a problem and given a sales persons personal phone number to call in MA. 24/7! What other company would do that? Even to ask a Question! Thanks Cindy R.
    Read More

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Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
179

Overall Score

Based on ranking criteria
7.6 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.9
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,284

Overall Score

Based on ranking criteria
9.0 /10