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Vector Security Reviews

Reviews of Vector Security from real customers
(189 verified)

Our Score
7.6
User Score
2.5

See Top Rated

Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
189

Overall Score

Based on ranking criteria
7.6 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Consistent Protection: Vector Security provides regional and national security monitoring services to both individual and business clients through the use of landline and cellular monitoring systems. These systems ensure that service is never lost due to technical issues with phone lines or the power grid.
  • False Alarm Protocol: Vector Security has also been recognized nationally for itsĀ false alarms protocols which greatly reduce expense for homeowners and authorities alike.
  • Home Automation: In addition to some impressive home security features, Vector Security also provides automated devices that can be controlled by a mobile app. Customers can monitor and control lighting, appliances, locks, and cameras. Vector Security’s CloudControl feature allows customers to save recorded security camera footage to a cloud account. Other home security companies may require you to save videos to a personal computer, or another location with much more limited memory.
  • Monthly Monitoring Fees: For basic home security and automation, Vector Security charges $39.95/month without charging andy upfront fees.
  • Contract: Vector Security requires customers to sign up for a 36-month contract, while other companies provide much shorter contracts or no contracts at all. And if customers desire to cancel their services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.
  • Customer Complaints: Vector Security consistently has problems with customer service. These problems stem from personal accounts and not from the business or national accounts. As such, it would appear that the company is far more concerned with major accounts than with the individual customer.
  • Our Recommendation: Due to relatively high monitoring costs and poor customer service, we recommend looking into companies like Protect America and Frontpoint.

 

Most Helpful Reviews From Vector Security Customers

  1. User Score
    1
    John Mc Corkle
    June 14th, 2018 Aiken, SC
    Horrible company. System has not worked since July 21. 2017 yet after several request to fix it still does not function. Calls to cancel either don't get returned or when you reach someone are useless.today I was informed they extended my contract another year even though it does not function. Looks to be a court case soon!Read More
  2. User Score
    0
    Cassandra Bailey
    January 26th, 2018 
    Absolutely hands down the worst security company I have ever dealt with. The customer service staff is so unprofessional and rude. I really believe the devices are just props. My doorbell camera will send 75+ notifications for one incident ie. motion or ring. The customer service( if that's what you want to call them) says to me "so you don't want to receive notifications on your phone?" Ummm... I would love to receive notifications just not 75 of them for one ring or motion. Driveway camera does not pick up motion. As a matter of fact someone broke into my husbands truck and when we checked the cameras, it showed nothing. Poor equipment, poor monitoring and poor customer service. Do yourself a favor and don't go with them.Read More

189 Vector Security Reviews

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  1. User Score
    0
    February 27th, 2017
    5 people found this review helpful!
    They are fine… until you try to cancel service. From that point, they’ll treat you like dirt. It’s the first time I hear a customer representative tell me “You should have read your contract”. So they know how bad it is! I did read my contract before signing by the way. It looked legit. There was a whole paragraph on cancellation of service. 2 years later, when trying to cancel after I sold my house, I realized my mistake: that paragraph is all about how THEY can cancel service on you; none of it is about how YOU can do the same! For prospective customers: go to their website (www.vectorsecurity.com) and look for a link to cancel service… Hint: there isn’t! They will make you pay all the way to the end and use any excuse. They even pretended they had installed the system and it had to be paid; even though it came with the house! I had to send my cancellation letter 3 times until they acknowledged it. Actually they only did once I had Wells Fargo call them. In the mean time, they charge, and charge, and charge. The cancellation letter has to contain very specific language, not explained anywhere (no link on website…) for them to agree it is a “legit” request. They pretend it is for your safety. ah ah! My safety would have been taken care of if they had called me when the new house owner disconnected the system! And oh, when finally canceling, they will charge your credit card with the entire “remaining” amount at once! What a horrible, hypocritical, lying, greedy company. Stay away! They are the robbers!
    Read More
  2. User Score
    0
    February 21st, 2017
    3 people found this review helpful!
    I have had Vector Security for about seven years. They have provided excellent monitoring service. We had an issue at the very beginning where one of the installers started texting my underage teenage daughter after getting her phone number off the contact list. But after that, everything was great. Until now. Ready for updated equipment, landline base to cellular. Totally uncooperative, total lack of customer appreciation, and more willing to tell me how to cancel than to discuss options. My only negative issue is with customer service, not the monitoring end. So their lack of customer service has caused me to look for another company.
    Read More
  3. User Score
    0
    February 21st, 2017 Hollywood, SC
    3 people found this review helpful!
    WORST COMPANY EVER IF YOU WANT SECURITY!!! RUN RUN RUN away! Your better off with a baseball bat and a dog protecting your property. My cameras never work, customer service is awful and I was never a priority! In fact my house was vandalized while my cameras weren’t working over the weekend and I was told a tech would be here the Wednesday before the incident occurred. If they had kept their word I could have caught the person who did this to my house. They won’t replace my cameras with the “upgraded’ cameras despite numerous issues and the fact that I pay over $60 a month.. I actually hate this company
    Read More
  4. User Score
    2
    February 18th, 2017
    2 people found this review helpful!
    Vector Security has an automatic 1-year renewal clause in it’s contract that they will pursue through a collection agency. They claims it’s to give you a piece of security but in reality it’s just one of their scams hoping people will not notice after the term of their contract is over. Do not use this company. ANy company the stoops to this level of deceit with their argument being this is typical of contracts is deplorable. It’s their way of trapping consumers into paying fees for no service. I would avoid Vector if possible.
    Read More
  5. User Score
    4
    February 14th, 2017 Durham, NC
    1 people found this review helpful!
    This says that there are no upfront costs, but I paid a lot of money to get my system. Also, I am paying $49.95 a month, which seems very high for the service. My contract says that mine is for 5 years, again outlandish. Would love to get these issues resolved.
    Read More
  6. User Score
    10
    February 8th, 2017
    0 people found this review helpful!
    My sales rep Gilmore was a delight, he was very good in help with the transition and will recommend in the future .
    Read More
  7. User Score
    10
    February 8th, 2017
    0 people found this review helpful!
    Awesome Company, My Sales Rep Danny & Jesse were very professional and knowledgeable. Can’t beat this company. AAA++++
    Read More
  8. User Score
    9
    February 4th, 2017 Pinson, AL
    0 people found this review helpful!
    My only complaint is that I wish it wasn’t so expensive. Maybe consider giving lower monthly costs and this company would be a solid 10!
    Read More
  9. User Score
    0
    January 29th, 2017 Manassas, VA
    2 people found this review helpful!
    NEVER GET VICTOR SECURITY THEY CONTROLLING YOUR PRIVACY AND VERY BAD CUSTOMER SERVICE . IN WINTERTIME THEY CONTROL MY THERMOSTAT AND THEY PUT IT IN 67 DEGREES,I CAN NOT EVEN CONTROL MY HOME THERMOSTART.
    Read More
  10. User Score
    10
    January 19th, 2017
    1 people found this review helpful!
    Never a problem and given a sales persons personal phone number to call in MA. 24/7! What other company would do that? Even to ask a Question! Thanks Cindy R.
    Read More
  11. User Score
    0
    December 31st, 2016 Myrtle Beach, SC
    2 people found this review helpful!
    WE HAD FALSE ALARMS OVER AND OVER. WE CALLED THEM AND THEY NEVER SENT ANYONE.WE WERE WITH THEM FOR ABOUT FIVE YEARS AND WHEN WE CANCELED THEY TRIED CHARGING OVER $400 SAYING I WAS IN A CONTRACT AND MY CONTRACT WAS OVER AFTER 3YEARS. THEY WILL CALL AND HARASS YOU OVER AND OVER. SAVE YOURSELF A HEADACHE AND FIND SOMEONE ELSE.
    Read More
  12. User Score
    10
    December 30th, 2016
    0 people found this review helpful!
    Pulled the old Sonitrol system – Paying way too much for, Vector installed a new system – much better, less expensive. The Techs are employees of the company and awesome. Helped me install system on my smart phone
    J Evans the sales rep spot on with his design
    Read More
  13. User Score
    1
    December 28th, 2016 Huntington, NY
    2 people found this review helpful!
    Vector is the worst home security system I have ever used.

    The failure is due to the company hiring subcontractors to do their service and repair work.
    Monitoring is OK, but it reminds me of that popular tv commercial now where the guy is sitting in the dental chair and the dentist says to him “we don’t fix cavities, we just let you know if you have any”. Then leaves you there in the chair.

    By the way, I am here now waiting, it’s after 4:30 and the tech was supposed to be here between 12 and 2. I called customer service who assured me he would be here by 4.

    That’s Vector!!!

    Read More
  14. User Score
    0
    December 23rd, 2016 Waldorf, MD
    2 people found this review helpful!
    Whwn I brought my first home it already had vector security system installed. The sales rep told me called me ans told me that once I signed the mortgage agreement that they had to change the password for safety. I told him that I was heading out of town ,but then I felt that he used the fact that I was rushing to go out of town, the excitement of buying my first home and my inexperienced in buying my first home against me. He then .sxared me because he said that someone that viewed the home could break into it.because they had the security code. I thought that I was just changing the password.I was not informed about the price. I also was not informed about the length of the contract nor the cancelation policy. I call to see if I could lower my monthly payment because it is too expensive and customer service was no help. I even ask what thw cancellation fee was and then I was told that if I cancel my contract that I would still have to pay the entire contract off. If a customer is having financial issues and they contacted the company to try and get some assistance only to be told that they would not lower my cost for 3 years. ( I have not even completed my first year). PLEASE DO NO SIGN OR SELECT THIS COMPANY WITHOUT READING EVERY LINE IN THEIR CONTRACT. NOR DO NOT TAKE THE SALES PERSON’S WORD
    Read More
  15. User Score
    0
    December 22nd, 2016 Charlotte, NC
    1 people found this review helpful!
    Do Not under any circumstances purchase this Security system.. Trying to cancel this after contract has ended will take an Act of Congress. And we all know how slow that is.. The phone calls Do Not help because you keep getting transferred to someone else and then usually ends with, We will call you back!!! I do not and will not recommend this to anyone, not even my worst enemy!!!!!
    Read More
  16. User Score
    0
    December 14th, 2016 Cleveland, TN
    2 people found this review helpful!
    I cancelled my service because I sold my house and moved. I had been in contact with Vector about the new owners being interested in continuing service, and made sure they had my correct phone number and email. They sent a final invoice to my old address with no attempt to contact me by phone or email. Four months later I get a call from a collections agency about an unpaid invoice. Terrible customer service and followup. I would have used them again, but definitely not now.
    Read More
  17. User Score
    9
    December 13th, 2016 Midlothian, VA
    3 people found this review helpful!
    Have used Vector service for 20+ years and never a problem. Customer service has been very good. The occasional alarm (false) has been promptly responded and resolved. Did an upgrade several years ago and that was handled very efficiently. I have shopped other services and find Vector to be very competitive.
    Read More
  18. User Score
    0
    December 6th, 2016 Rocky River, OH
    1 people found this review helpful!
    gis company absolutely blows they ruined my credit rating becuase they refused to to comply with their contracts and I refused to pay for cut rate service provided by bullies. their debt collectors are apparently bullies too Ill be filling with the better business and anyone else who are interested !
    Read More
  19. User Score
    2
    December 2nd, 2016
    0 people found this review helpful!
    Slow response when the alarm has inadvertently gone off. Slow response for customer service. Did not tell us about the 5 year contract and unfortunately we didn’t read the long tiny-print when we started. Also told us when we called near the end of the 5 years, that we could continue on a monthly basis. Again there was small print in the original contract that the contract automatically renews for 1 year each year after the initial contract ended.
    Read More
  20. User Score
    0
    November 11th, 2016 Forsyth, GA
    3 people found this review helpful!
    Sneaky contract adding additional 1 year periods after 3 year original contract ends, this isn’t explained or even mentioned at signing, when questioned they said I had to send in 30 days notice, in writing on their notice of intent to cancel. Not a word of this was told to me, and after 4.5 years of service I tried to cancel to which they said I owed them 39.95 x 6 months to cancel and they would turn in to credit bureau if I didn’t pay. Well my time is up now and I cancelled with a 30 day notice by email on the email they sent me to cancel.
    Worst company I’ve ever dealt with and that’s a sad statement considering cell phone, satellite tv services, and cable companies which the u.s. citizens must deal with, and who doesn’t know these problems. Customer service is the most rude, smart mouth, low-life scumbags I encountered in my life, check before you even consider this company for your security service.
    Read More
  21. User Score
    4
    October 25th, 2016 Birmingham, AL
    0 people found this review helpful!
    Smoke alarm went off at approximately 2:40pm on 10/24/16 (no smoke, no fire, wasn’t cooking). I put my code in and the alarm failed to respond. This went on for over an hour (until 4:02pm). Vector called my house ph & I explained the situation (line was disconnected). Vector called back several minutes later & I again explained the situation (line disconnected again). Vector called a third time (alarm still going off/not responding to code) & stated that they would transfer over to the tech dept. I was on hold forever when another rep came on the line (cust. service) & stated that all the tech’s were busy and she would send them an email to call me. They did call however, the next day (10/25/16) at 10:05am. I will more than likely cancel my service w/this company. This is not the 1st time I’ve had this problem (smoke alarm) and their customer service doesn’t meet my standards.
    Read More
  22. User Score
    2
    October 13th, 2016 Laredo, TX
    1 people found this review helpful!
    I’ve called 3 different times, they are in meetings I ask them to leave me a message with the information I’m calling about they leave me a message to call back I call after work they are gone for the day. I’m not satisfied with the service.
    Read More
  23. User Score
    2
    September 19th, 2016 Clarksburg, MD
    0 people found this review helpful!
    2016.09.09 Update. I am finally buying out the remaining year of my contract with this company just to get away from them. It turns out that my panel in my house had not communicated with the central station for over a year. That means if I would have had a fire, a break in, or any other issue, I would have been screwed. When I asked them about a refund, they stated that it is in my contract that I was suppose to call once a month to ensure that my device is communicating. No one mentioned this, no one showed me how to do this. No one I know with an alarm system ever does this. Such a waste of money. Just call me and say “We see your panel hasn’t successfully connected in 10 months.. ” or anything! Instead I am told that it my fault. How could I ever possibly know this?! I just threw away that $400 last year. What if I would have had a fire? This is just something a lawyer through in to make sure this company would never be found a fault for comm issues.

    Original review: This company has very poor service. This is an honest and accurate review (They keep marking me for deletion) I am not affiliated with any company nor am I trying to sell you on a product. This is not an advertisement. I think this is how they are getting my reviews deleted so I will keep changing them until Google allows it. Thanks google admin! You guys rock.

    But, instead of leaving this company a scathing review, I will instead leave all the information needed to avoid them as this is the best use of my effort. First of all, we are in the year 2015. Everyone has wifi, a network connection, and smartphones and this type of ridiculously expensive subscription based service is un-needed.

    Cons:

    * This system does not integrate with any modern protocols such as Apple’s Homekit or Samsung’s Smart home.

    * Do not think that you are going out and buying a Wemo light switch or Phillip Smart bulb and have it work with this system. It will not.

    * This system will not allow for upgrades to newer technology cameras or sensor without increasing monthly subscription.

    * You pay additional money if you want to just add sensors which makes no sense. ($10/ monthly for 2 sensors)

    * No way to customize anything yourself

    * Panel technology is 4 years old which is ancient in terms of technology.

    * Get ready to pay your local police department as well if you are in the DC area for additional “false alert” charges. Either subscribe with them or pay $100 when they are called.

    My sentence, I mean contract is for 5 years. When I asked them if I could get out before the June 2017 deadline, they said sure, for a mere $915. This type of company is not sustainable in this day and age so don’t get tricked into this $2160 ($37*60 months) door chime like I did.

    Look up Simon XTI to see the panel they use and buy it without the subscription.

    Look up iSmartAlarm. Only $249 with no monthly fees

    Finally, research “SmartThings”

    Here is a great article on security systems

    7 Great phone based Security products (Article)
    http://www.iphoneness.com/cool-finds/ios-compatible-home-security-products/

    Read More
  24. User Score
    10
    September 12th, 2016 Manassas, VA
    1 people found this review helpful!
    I ran into an issue with one of my sensors no longer functioning correctly. The panel would beep at least once every day with some message about the zone communication. I called to get service. It took a few days to get someone out to the house, and when they were fixing the sensor, they noticed the panel was out of date. The tech offered to install a new panel, and upgrade me to the latest technology without changing the monthly payment. I did need to sign a new contract, but I don’t plan on moving any time soon, so another 3 years wasn’t that bad. They were happy to help, and threw in the new sensor for free.
    Read More
  25. User Score
    1
    August 27th, 2016 Apo, AE
    4 people found this review helpful!
    I received Vector security three months ago & let me tell you it’s been the biggest night mare ever!! They lied to me originally & told me it wasn’t a contract, when it was! Vector Security told me that “If I keep the system three years the bill would go down to thirty nine dollars. The lies they tell to get a sell. I was needing the the system anyway, so the lies they told to get my business was totally unnecessary!!! Now I get a call, since the power was out in my neighborhood the battery is low and it need to be changed. I give them my contact information, a week goes by NO call. So, I try calling them… that was like pulling teeth!!! When I do finally did get an operator they are telling me what I need to do, when they called me about the battery… Needless to say problem is still not resolved!!!!! Vector Security is by for the worst mistake I have made seen I purchased my new home!!!! I will NOT be recommending Vector to anyone, as a matter of fact Stay Away From Vector Security, it’s “HORRIBLE” service!
    Read More
  26. User Score
    0
    August 16th, 2016
    4 people found this review helpful!
    Long story short: We have had vector security for two years. Our contract is three years. We are military and came down on orders and they want us to pay the full amount of $480 to cancel our contract. We can’t help the fact that we have to move. They told me “I’m sorry that your choosing to not take your alarm system with you.” This is the worst company that I ever dealt with in my life.
    Read More
  27. User Score
    1
    August 10th, 2016 Dothan, AL
    0 people found this review helpful!
    The Headland Alabama Branch managed by one who identifies himself as Rocky, manipulated me into purchasing a Security System under the pretense that he would provide certain equipment as well as great customer service from him and his staff. That was a bunch of Bull —-!! Once I signed a contract the customer service is no less than horrible!!!
    If I had the extra money I would drag Vector Security ( Rocky) into court. This was definitely a case of THEFT BY DECEPTION!! I am paying high monthly payments for a system that is not working!!!! I have reached out to Vector over 15 times and no one has attempted to correct the problem!!!
    I will never recommend Vector Security to anyone!!!
    Read More
  28. User Score
    3
    July 30th, 2016 Brooklyn, NY
    0 people found this review helpful!
    I have used Vector since December 2015. In those seven months we have had several false alarms and had their “service dept.” here twice. They have no available service after 5 pm so both times I had to disable the system with an independent tech over the phone. I should send them a bill for my time for doing their job.
    It took a few days for their service guy to show up, he was in and out in 15 minutes. That was 3 weeks ago and my system is haywire again this evening. There was no one available in their service dept so I couldn’t even make an appointment. Once again, I had to bypass the fault with a phone tech and need to get a service rep here before the world ends, which is apparently the service depts preferred time frame. They should have replaced the faulty unit with a new one but they are too cheap. Their monitor rep could not help me ( not my job)
    They are not getting another dime from me. I had a witness during the phone conversation and told them I was also recording it.
    You would have to search diligently to find worse service.
    Read More
  29. User Score
    1
    July 29th, 2016 Jacksonville, FL
    1 people found this review helpful!
    This company is a joke. They sent out a local AC company to install their fancy thermostat that we could use to adjust the temperature using our cellphones. Turns out the thermostat was faulty. This created a temperature/humidity difference in our house and then turned into a mold issue on furniture in our sons bedroom. We spent several thousand dollars hiring experts to help with the issue because we thought there was a bigger problem going on in our house.Then we had to fix the mold issue that was created. Lots of money spent. We sent a formal letter to Vector requesting financial reimbursement for the problem THEY CREATED. This was a company THEY hired. In the year we have been trying to get reimbursed they have never responded to letters from our attorney. Customer service is terrible.
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  30. User Score
    0
    July 14th, 2016 Winterville, GA
    1 people found this review helpful!
    This company makes it very difficult to cancel services. I was told that I had to put the cancellation in writing, which I did, put sent the letter to the wrong place. The lady in customer service told me to send the letter to the same place I had received company communication from – a Pennsylvania address which is the main office. NOW customer service tells me the letter must be sent to their address in West Virginia. Because the letter was not sent to the correct address, the contract due date was late. NOW I have to have the service another year before I can cancel. I am told that I will be receiving a cancellation form to sign, but have to pay for services I do not want or that works for another year. Customer Service was not friendly and would not listen to my explanation!
    They do not respond to emails or phone calls – was told it was my responsibility to keep up with dates and correspondence. I would not advise using this company for security.
    Read More
  31. User Score
    0
    July 13th, 2016 Woonsocket, RI
    1 people found this review helpful!
    I will never use or recommend Vector Security to any of my friends, family, or foes. Their customer service is nice until you want to switch to a different security provider; then they become misleading, deceitful, and downright aggressive in their business practices. I was bounced around between 3 departments two days in a row, and put on hold long enough to watch an episode of Friends!
    Read More
  32. User Score
    0
    June 27th, 2016
    7 people found this review helpful!
    My worst experience with This Company ever. I signed up with them over 4 years ago and initially had 3 years of contract. Apparently they have a clause in their fine print that at the due date, you are locked into another year of service. My contract expired on July 6rd, 2015. I failed to called them and was rolled into another year. Since it was error on my end and decided to go for another year. In the mean time I received several call to upgrade my system. I explained each time that I am not interest on upgrading my system and DO NOT want to continue once my contract expires. I recently called by the mid of June to confirm if my contract is going to expire in July of 2016. I was told that I am already locked into another year and I was told that if I wanted to cancel, I would had to send them a written letter. It was never explain to me each time I spoke with this company. I requested to speak with supervisor ( Sherry) on 06/27, and she said her company is not obligated to send any type of reminder email, mail or phone call. I was locked into another year of service even before my due date and this lady won’t do anything about it. I explained her that I have extreme financial situation and not able to afford it anymore but all in vain. I am very upset and will post my comment on all type of social media so others can learn from it.
    Read More
  33. User Score
    0
    June 17th, 2016 Baton Rouge, LA
    3 people found this review helpful!
    This company makes it as hard as possible to cancel service with them. They also don’t respond to your phone calls, faxes, emails, etc. if it’s something they don’t want to hear.
    Beware of the fine print in their contract if you decide to do business with them.
    Read More
  34. User Score
    0
    June 2nd, 2016 Palm Coast, FL
    3 people found this review helpful!
    I’ve been with this company for almost 11 years , when it was certified security. I recently was offered a better deal with more options with another rated number 1 company so I called vector to see if they’d match prices & option to option. They agreed until the day of installation! I was informed that the order must have been written wrong because controlling my service from my cell would be an additional option? Even after telling them all I was offered from Corey the manager at vector ??? After getting Corey on the phone I was told that was additional?? So obviously mr Corey didn’t understand our first conversation or someone was trying to pull a fast one on me. I told the service guy while in my living room I was upset and just going to go with the other company, mind you Corey was still on the phone & their response was ok, lol. 11 years of being an awesome customer & I was dismissed so easily!
    This wasn’t my only complaint with them but they were miner things I let go until being shown how much my business was t important! Bye vector security & never again…
    Read More
  35. User Score
    0
    May 13th, 2016 Lexington, SC
    5 people found this review helpful!
    This really sucks!!!!! Cannot reach the rention dept to find out how to cancel my service mym contract is up soon need info were to write to cancel so they do not bill me for another year of service can not get anyone to answer the line they put you on hold and then they hang up on you !!!!!!!!!!!!!!
    Read More
  36. User Score
    0
    May 3rd, 2016 Charlotte, NC
    0 people found this review helpful!
    A friend who’s recently retired from the military had one of these systems installed, and asked me if I would be the “backup contact” in case the alarm went off and they were unavailable. I agreed and it was a big mistake. First, the system has had numerous false alarms in less than six weeks and I get calls from the alarm company because they can’t reach the primary. Second and more importantly, I’m now getting solicitation calls to my cell phone trying to sell me a system. I’ve repeatedly told them no and blocked the number on my phone; they change the call from number and start all over again.
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  37. User Score
    10
    April 5th, 2016 Glenside, PA
    4 people found this review helpful!
    Just upgraded my security system which was installed and operational since 1992 with Vector. The company bought out the original installer. Upgraded the entire system and added cameras. It was a 8 day project. All the reps were great. Phil, Frank and Rick were very easy to work with. Professional efficient and most importantly respectful of our home. The sales person Lawrence was attentive and professional he was available anytime via phone to communicate with should I have any concerns. He dropped by a few times to ensure everything I asked for was being handled. I would recommend this company to anyone for home automation, surveillance and security.
    Read More
  38. User Score
    0
    April 1st, 2016 Fayetteville, NC
    5 people found this review helpful!
    A friend recommended this Company to me and that’s the only reason I tried them. It happened to be the worse mistake I’ve made. This Company only cares about money, they don’t care about the costumer. I came up on military orders to move to a different state, I called them to cancel services and they said if I don’t sell my house they would not let me off the contract. If I stop paying they will ruin my credit, and when someone has worked so hard for their credit, I have no other option but to keep paying even though I no longer live there. They don’t care about the costumer, and don’t honor the military, DO NOT DEAL WITH THIS COMPANY!!!
    Read More
  39. User Score
    0
    March 30th, 2016 Brooklyn, NY
    4 people found this review helpful!
    Vector Security is HORRIBLE!! Alarm system has tripped 3 times already. Calling customer service is as good as calling the president, you’ll never get through.
    They will hold you to the terms of the contract even though their service is awful. I so regret leaving my previous company. I can’t wait to get rid of this service. I wish I read these reviews before I signed a 3 year contract with them.
    Read More
  40. User Score
    0
    March 29th, 2016 Grapevine, TX
    2 people found this review helpful!
    Customer service department provided me with misleading information, then took over eight months to correct this error. Vector Security’s customer service department provided me with misleading information. In August 2015, I requested to cancel my contract. A customer service representative told me this was possible and told me the necessary steps to cancel. Once I completed the steps and provided the requested documentation, I was told that my account would be cancelled. However, I began receiving past due balances from Vector informing me of a delinquent balance. I spoke with another customer service representative on the issue over a period of five months about the mistake. However, I still received no response from Vector explaining the issue to me. Finally, eight months later in March 2016, the head of customer service called me and explained that my contract ran through January and was not able to be cancelled. Understanding the contract claim, I am happy to pay my remaining balance, but I cannot believe the miscommunication from Vector Security and the considerable lack of true, honest customer service. This has been a horrible experience and I would warn any other prospective clients to steer clear of Vector Security.
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  41. User Score
    0
    March 22nd, 2016
    2 people found this review helpful!
    After years of automatic drafts and service no late payments, I had a personal incident that required me to attain more security. I look to my security company whom I have had no problems with for the last five years of service and they can not help me meet the needs that my family and I needed for our safety. So after exploring options I asked what do I need to do to cancel … It was stated to send in writing a cancellation letter and I do that also provide all balances dues and did so. Now over 1 year later they turn me to a collection agency and tell me I owe a balance of over 200…. Dollars…. How ridiculous is this…. I am outraged at the treatment and the collection agency tells me I perhaps needs to read the agreements more closely prior to signing and on top of that tells me I didn’t hand sign an email that was asked for me to provide… Outraged at the situation. Attorney General was contacted … Injustice
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  42. User Score
    0
    February 3rd, 2016 Denville, NJ
    4 people found this review helpful!
    Our system installed March, 2015. Sensors would activate for no apparent reason. Called for service, always a delay. They demanded full payment through year contract. Negotiated to pay 53 per month though end of contract, 2018. System disabled due to faulty equipment. Has never performed properly. Disgusted in Denville, NJ
    System collecting dust, and no protection.
    Read More
  43. User Score
    1
    February 1st, 2016 Salem, SC
    3 people found this review helpful!
    Judging from the reviews on here, I’m not alone in my experience of lousy service. I’ve had them for almost 5 years in SC. From the start, I had issues with Vector. The guy who did the install messed up a few items even though the house was prewired. He even spliced my phone line, even though that wasn’t necessary. Took a while to get someone else out to get it all working OK.

    At least once a year, I’d get a call saying the alarm wasn’t functioning properly and I’d have an extension I had to call. The guy NEVER answered and would return my call up to a day later, so we’d typically play phone tag for a week. So for at least a week, I had no functioning alarm service. This finally happened again last week, so I decided to cancel and move to someone else. Trying to cancel was a CHORE! On hold for over half an hour, then disconnected. I’d get someone and tell them I want to cancel and they’d put me back on hold! Then someone will “need to call me” and they called three days later. I got the message and called them back- did they answer? NO, but returned my call 4 days later. Par for the course- horrible, horrible service and communication.

    Then they let me know that I have an auto-renewing contract that isn’t up until May. Nice… Would I like to cancel now and pay the balance, or cancel effective May 1? Not much logic in canceling now and paying for no service. Of course, this was all after the offer of new equipment, upgrades, reduced price, etc, etc. Stay away- you can do way better.

    Read More
  44. User Score
    10
    January 25th, 2016 Lancaster, PA
    3 people found this review helpful!
    We have had Vector for 7 years at our home. We have always had great service. From setting off alarm and their quick response never fails. Even on the rare occasion when they cannot get a hold of us to confirm things ok or not they contact police for them to check our home. They have been grey for us! I feel safe knowing they are monitoring my home.
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  45. User Score
    0
    January 5th, 2016 Washington, DC
    1 people found this review helpful!
    So far, so terrible. The operational backend of this company is dismal, and I really don’t want to stick around to see if their security services are similar. If a company cannot execute the ‘easy’ stuff; the likelihood of them performing ‘critical’ stuff becomes a risk. The very last impression you want to give considering their industry. My next two stops: our local news rag for an Op-Ed and an attorney friend. ‘Victimized by Vector’…coming soon.
    Read More
  46. User Score
    0
    December 13th, 2015 Wilkes Barre, PA
    7 people found this review helpful!
    Vector is the worse security system I have ever owned. There have been times my alarm went off and I never received a call from the monitoring service to see if ever thing was okay. I have had equipment issues and when I called to have someone come to look at my system I was placed on long hold times. I called for two weeks straight and never spoke with anyone, when I stopped payment then and only then did someone called me. At this point I was done with this company, I was not going to pay for a security system that I did feel secure with.
    Read More
  47. User Score
    0
    October 13th, 2015 Pasadena, MD
    5 people found this review helpful!
    Rude, liars, very poor customer service. Don’t care about you. Horrible company in Columbia MD
    Read More
  48. User Score
    0
    October 12th, 2015 GA
    4 people found this review helpful!
    The are awful!!
    Read More
  49. User Score
    1
    October 3rd, 2015 Rincon, GA
    4 people found this review helpful!
    Poor installation, poor service, They use subcontractors, not employees, Warning! Stay away from these guys,
    Read More
  50. User Score
    0
    October 1st, 2015 Cleveland, OH
    5 people found this review helpful!
    I’ve had this company for a few years now, and they are just absolutely horrible. Their customer service is the worst I have seen in a long time.

    Their service department always has people calling off creating no shows. They don’t care about their customers.

    There was one occasion where my alarm went off and it took them about 3 minutes to follow up with me.. That’s too long for a response from any alarm company.

    I need to re-evaluate my needs and perhaps switch to Guardian. Anyone has got to be better than this company!

    Read More

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Our Score
7.6
User Score
2.5
Rank this Company

Ratings Breakdown

Price

Monthly payment
$39.95

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36-60

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
189

Overall Score

Based on ranking criteria
7.6 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10