Vector Security

Vector Security

5.9

Our Score

2.3

User Score

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security's CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.

Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security - that includes equipment fees and installation. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Review of Vector Security on BestHomeSecurityCompanys.com

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for "Basic Security". This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company's website. Many companies charge less than $39.95 for their most basic home security system.

Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States. The following states are included in Vector Security's service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

View Nationwide Home Security Companies

Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company's basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

Ratings Breakdown
Monthly Monitoring Fee $39.95
Install & Equipment Fee $0
Contract Length 36-60
Cancellation Policy Fees May Apply
System Relocation Fee Fees May Apply
Number of Reviews 221
Review Last Updated: January 17, 2020

Real Customer Reviews

The home security reviews on our site are left by both customers organically looking to share their opinions and customers whose opinions have been solicited.

In order to ensure the legitimacy of reviews on BestHomeSecurityCompanys.com, all reviews are moderated by real people. We check each review for fraud and violation of our review guidelines. Customer reviews are unbiasedly checked and used to rank the home security companies on our site. You can read the breakdown of how we rank companies here.

221 Vector Security Reviews

1. Select Your Rating:

0=worst

10=best

2. Share Your Experience:

3. Review Validation:

3

Score

Terry Maloney San Jose, CA

Jan 3, 2020

My wife wanted hey security system installed on our house, garage and pole barn after heroin addicts took thousands of dollars of property and money out of our garage, loaded van for a trip and vehicles out front of our country – located home. The garage door just happened to be left open that night – normally, it is closed with a garage door opener. We got Vector Security and paid almost $600 in installation/equipment cost and signed a three-year contract. We are outside the contract now, and it is up to $60 a month for service- Wow they do respond to alarms when you open the door without shutting off the system, which we generally use our iPhones for, their response to failures of equipment is less than impressive. I have just purchased SimpliSafe equipment, and will install it myself, and the monthly billing will be $25. With no contract. My suggestion is to consider other companies than Vector.

2

Score

Dee Mount Juliet, TN

Nov 1, 2019

Got a call saying I WON A SECURITY SYSTEM! I first thought it was a scam. I told the rep to meet me at my job. He met me nice convo explaining everything. Then he ask for my Social which I’m like ok if I won why do u need it. He then say to make sure you are who you are. That was funny but ok. He runs my credit then tells me I’m not approved ?????? How did I WIN but not APPROVED??????? Nice equipment but horrible horrible sales pitching! I asked what was the catch? The credit was the catch ??‍♀️

2

Score

Fabain R Brown

Oct 28, 2019

I had just moved into my first home and a representative stopped because I was trying to install a keyless lock and said we have a special going on with a free Camara doorbell and keyless lock, if we get you approved we can get someone out as soon as tomorrow, he got me approved and set thing up the following day, not once did we discuss how long of a contract this would be. PLEASE BE CAREFUL, I WAS UNKNOWINGLY PUT ON A 60 MONTH CONTRACT. WHO IN THEIR RIGHT MIND WOULD AGREE TO 60 MONTHS? BE CAREFUL WITH THEM, NOT UPFRONT AND HONEST.

0

Score

Shuron Putman Fredericksburg, VA

Oct 5, 2019

I would not recommend this company their customer service is awful. I have had trouble trying to get my equipment up and running because of having to have my modem replaced. As soon as my contract is over with them, it is goodbye. I was with ADT for 23 three years and never experience this lack of service. By the way, I just had the system installed in June of this year (2019)

0

Score

Tom

Sep 26, 2019

Absolute miserable company to deal with. Run far away from Vector. Use a company with a reputable name.

0

Score

Prospective Customer Gibsonia, PA

Sep 25, 2019

Don't do it. We bought a house with this in there and because we didn't buy the code it was optional for them to help. After the alarm going off multiple times and causing mental distress to my dog, I finally figured out how to pull the wire to the actual alarm in the house. If you have a similar issue, go to the actual alarm and disconnect the wire. Any company with that type of customer service to a prospective payer should make you think twice before doing any business with them. Its just shameful that a company would operate that way.

1

Score

Felicia Taylor

Sep 20, 2019

I currently have vector security systemi call because I recently changed my wifi service and my door bell and outside cameras weren't showing any video so I call to have someone come out to service the video. They told my I would have to pay $85.00 for the service call which I think is I shouldn't have to pay I've had this security company less than a year. I always have problems with the video on this system I would not recommend vector to anyone .?

0

Score

Theodora Budnik Brooklyn, NY

Aug 27, 2019

Vector took over our previous provider, who had retired after decades of excellent service. After a couple of years of inadequate service from Vector, we switched to another security company, and sent in the Vector cancellation form. However, Vector still billing us two months later. Their billing department is really bad. Even worse than their service department!

0

Score

Shelby Chapel Hill, NC

Aug 27, 2019

First of all, you have to sign up for a minimum 3 year plan for service. I thought this would be fine because I thought I was signing up to work with a team of competent professional. BOY WAS I WRONG. The first year was fine, but the sensor on my front door stopped working due to swelling/shrinking of the door from temperature changes. It took them SIX MONTHS to get out to fix it, so in the meantime I couldn't arm my house. Why even bother having a security system if you can't arm your house at night or when you're away? Then I got a new debit card and called them to update the card. The woman I talked to had to be the dumbest human I've ever had to deal with. She confirmed everything was set up for auto draft from my new card until 60 days later when I get a call from the same person saying my account was 60 days passed due. She also proceeded to tell me it was my fault for not verifying that they had saved the card? DO NOT GO WITH THIS COMPANY. Literally getting a guard dog is more effective and better for your blood pressure than dealing with this group of absolute idiots.

0

Score

Jose Casseus

Aug 26, 2019

They got my billing wrong from the beginning I suppose to 06/14 they take my money every 06 on the month and refused to acknowledge it. Their customer service representatives are rude, intolerant and refuse to listen when you call. They don’t care why you are calling they don’t want to be bothered. When you call to cancel they start making things up and cannot even get their story straight. Don’t sign with them, it is a waste of your time and money.I have attempted to contact service numerous times. Once on hold for 40 minutes, , all the while enjoying the overlapping messages that say “you value my time”, and “appreciate my patience”? Both time I left my mobile number only to have your service contact me.Do I continue to pay them each month with out service? This company is horrible. Do you still pay when your dead? I was so upset .

1

Score

Chuck Morelli

Aug 22, 2019

My family has been with Vector for quite some time. We carried the basic package for many years but when they raised my monthly rate I decided to investigate getting cameras, door bell and an updated keyboard. I compared Vector with 2 other competitors ( ADT, American Home Security) and eventually decided to stay with Vector. I am now regretting that decision. #1 this system was installed July 11th and to date I still do not have my door bell that was part of the contract. I have contacted my Sales Associate for assistance but to no avail. #2 my Driveway camera has been out for almost 2 weeks. I have attempted to contact service numerous times. Once on hold for 18 minutes, my drive to my business, all the while enjoying the overlapping messages that say “you value my time”, and “appreciate my patience”? Both time I left my mobile number only to have your service contact my wife. My wife is a teacher and can not take calls through the day. I left that information on later voice messages only to have her called again? The one time you did call me I was in a meeting and missed the call but I left the meeting to call back immediately only to have to leave another message. I should have gone with ADT. The price was slightly higher but maybe their after the sale approach was better. God know, it could not be much based on how your company has set the bar.

1

Score

Jennifer Matthews Glassboro, NJ

Aug 20, 2019

Read the warnings below!!! They got my billing wrong from the beginning and refused to acknowledge it. Their customer service representatives are rude, intolerant and refuse to listen when you call. They don't care why you are calling they don't want to be bothered. When you call to cancel they start making things up and cannot even get their story straight. Don't sign with them, it is a waste of your time and money. Go to ADT!

0

Score

Scott Dye

Aug 3, 2019

We still have Vector for about another year but unwillingly. It would still cost around 1,000 to cancel right now. We have had multiple issues of the product not functioning right. We continuously get charged twice (2 different deductions in a month) and just recently had the service tech come out after waiting a month. It worked for a little bit and went right back to not working properly once he came. We are back I. The same boat waiting for a tech. They require a 3 year contract as well so, this is what you're stuck with. It's "no cost" up front but you definitely pay for it and then some by the time your 3 years is up. There are lots of options out there, don't get stuck with Vector Secuity.

0

Score

Roger Ainsworth West Newton, MA

Jul 23, 2019

Vector locks you into a contract with automatic renewal and no ability to cancel (you pay 100% of the balance). Then they instituted a price increase! Which they can't do under their own contract (they can only do this at a renewal time when you have a right to cancel--but you have to catch the contract 30 days before the auto-renewal, and use the correct forms to cancel). So they were forcing a mandatory price increase, with no opportunity to cancel. I called "customer service" and their excuse was that they were doing this to all of their customers, so it was OK! I tried to cancel, but they refused to let me, but I got the price increase waived. I can't wait until my cancellation period (I've already got the forms), when I will cancel and put in a much better DIY system and save almost $40/month on fees.

1

Score

Sunil Kabra

Jul 19, 2019

Poor equipment breaks within months and they’ll charge for fixing unless you buy insurance (extra). Long contracts (5 year), beware - you can’t get out of them. Con job.

0

Score

Marlene Larkins

Jul 19, 2019

I’m very upset as their system failed due to lightening strike and they did not detect this when it occurred. They want me to pay for a new system. And I thought My.contract expired because the salesman said it was 3 years. They won’t cancel as I signed a 5 year contract. Do I continue to pay them each month with out service? This company is horrible. Im 80 yrs old. Do you still pay when your dead? I was so upset I hung up before I said something awful.to them.

0

Score

Marlene Larkins

Jul 18, 2019

They won’t answer the phone. Keep getting recording they’ll be with you but I went through 2 batteries on my phones for 1 hour. No response. Called 4 times. Trying to cancel. Originally someone returned my call. When I said cancel, the transfer to the recording began.

1

Score

David Sackett Cape Coral, FL

Jul 2, 2019

Would not recommend this company, I tried to cancel and they are still taking money out of my account, "Finally" today, they received my electronic signature cancellation page through email, I have been with Vector for several years, I believe over 10, as soon as I wanted to cancel, Even though no contract, They said I needed to send a signed cancellation through the mail. So I did and they said they never received it and was trying to contact me at my home number, which was disconnected because I had moved, I gave them all the information they needed when I was on the phone with them, but it wasn't enough, Now they won't refund any of the several months I have paid in

0

Score

Helen J Consos

Jun 21, 2019

If you sign with Vector Securty be CERTAIN to check their cancellation policy. They are quick to install, but they give you a fit and a big runaround to cancel their service, even if you sale your house and move, they will keep right on charging or a large cancellation fee because they say you have to pay for 5 years no matter what!!!!!!

10

Score

Cheryl Weldon

Jun 8, 2019

Never had any problems with Vector customer service or their contractors to make service calls. Have ha their services for 20+ years.

0

Score

Tracy Coro Suffield, CT

May 20, 2019

Horrible customer service. Awful contract too much money a month and they don’t care if you’re moving. Up contract without telling us

0

Score

Helen Consos

May 20, 2019

They were quick j to install the service; however, getting them to ca c,ancel the service after we sold the house and moved was yet a nother matter. We made several calls to the local office and to the district office. But were told they could not cancel the service. We were told to call the home office for cancellation of service. We made that call, since the home was sold and we moved in early April. At that time we paid what we thought was the final bill and yet once again, we were given the runaround on the cancellation We were told they could not cancel the service unless it was on writing only. We sent the letter and they claimed they did not get the letter until April 29th and billed us for yet another month's unwanted and certainly unneeded service. Just another way to charge more money by giving us the runaround instead of simply disconnecting service as asked on numerous times!!!

0

Score

Crystal Moncks Corner, SC

May 17, 2019

DO NOT USE THIS COMPANY! They are a bit pricey for the services they provide. Be sure to SHOP AROUND! Also, when it’s time to cancel, you better PUT THE DATE DOWN somewhere even if it’s 3 years later. They will automatically renew your contract without a reminder of any sort. (A reminder would actually be BENEFICIAL when it comes to contracts; email + mail). Now I’m stuck for another year paying too much for security. WORST EXPERIENCE EVER! Stick with your local company and not these money thirsty vampires.

1

Score

Ariel Mathis Alexandria, VA

May 2, 2019

Our system had broke so I called them to come over and fit in the guy came and said he needed to order a part for it. The guy never called me back. I literally called the company over 10 times for them to fix it and they always made a excuse and it was out for almost a year! While I’m still paying monthly fees! They started to credit me back my money on future payments but again My system still wasn’t working so I in the end I never got a refund for the 10 months I paid for no service. Terrible customer service!

2

Score

Michael Williams

Apr 29, 2019

Sales representative incorrectly invoiced me for exterior camera system which was not installed - added monitored doorbell instead. Sales and billing representatives have refused to respond to multiple phone messages and emails to explain why I'm being charged for something that was not installed. Billing department said they passed my question to sales staff for resolution; however, sales will not even acknowledge my request for explanation or even make a phone call. I am sorry I ever spoke with them and highly recommend you look elsewhere for security protection.

0

Score

Sean Doherty

Apr 29, 2019

Absolutely the worst customer service I have ever encountered. You can never reach a live person with authority to resolve anything. No email reply or phone call returned in the 3 weeks I have been trying to arrange cancellation because of an impending house sale and move. Think VERY hard about whether or not you want to deal with this kind of service when you are shopping for a home security service.

10

Score

Rose Boucher Lufkin, TX

Apr 23, 2019

I just want to give a shout out to the entire Lufkin staff great sales, tech and awesome customer service thanks Dyan

0

Score

Billy Gibson Greer, SC

Apr 11, 2019

Asked a question about service end date and got a smart answer about submit the request in writing. I then asked for them to submit my end date in writing and never got it. A few weeks later they stopped my service and had a collection agency after me for the balance of the contract. I would not reccomend them.

0

Score

Angry Client

Apr 2, 2019

They do everything possible to make it impossible to cancel service. they don't answer the phones or respond messages or support tickets enter through there system.

0

Score

arlene ortiz

Mar 30, 2019

Horrible customer service. The seller gave me a false promotion. The cancellation was ridiculous. The alarm never worked. The people that came to do the service for fix the alarm were very unprofessional.

1

Score

Kathy

Mar 29, 2019

Cannot leave a good review needed Direction on how to get out of a home to lock it call customer service at 11 a. M. In the morning she was very polite said she would make it an urgent call because I couldn't leave the house unlocked is now eight 9 at night no one has yet to ever call me back go ADT

0

Score

Ron DeLia Framingham, MA

Mar 24, 2019

I was with Victor Security for 15+ years and when I sold my home they informed my I would have to pay the 14 months (roughly $700) on my contract even without any service. I received a message from Vector Security informing me that every three years they would replace the smoke detectors they installed in my home free. So I said sure and they replaced approximately 4 or 5 smoke detectors. I call them and told them I had sold my home and wanted to discontinue the service in a month or so. The customer service rep I spoke to said that I had to pay the remaining 14 months on my contract and the only other option I had was to move the service to my new location. I told them I didn't recall renewing any contract and I was informed when they replaced the smoke detectors my contract was renewed. I told them I was not made aware of that when I agreed to the have the smoke detectors replaced, which If I did it on my own I could have gone to Home Depot and purchase the detectors they replaced for under $200. I told them after 15+ years I certainly had paid for the initial equipment installed. I wasn't getting anywhere with Customer Service!! I was so angry I told them I would not move the service. and I did not want anything to do with their firm ever again. I paid the $700 rather than continue to use their service. They wouldn't let me move the equipment to my new location and I could decide after the 14 months weather to continue with the service. Customer Service told me if I they moved the equipment to my new location I would have to sing another 3 year contract. Vector Security is a terrible company and I would not use them again if they were the only alarm company left in the world!!! I signed up with another alarm company with a lot better terms and conditions and Price!!!!!!

2

Score

Carey LeRoux Charlotte, NC

Mar 19, 2019

I have had Vector Security for 3 years and will be cancelling at the end of the contract year this year. On two occasions I have had one of the tamper buttons malfunction which requires a technician to come out to the house. The malfunction causes the main panel located in the bedroom to every five minutes beep. Vector technicians cannot override this, the best they can do is to show you have to stop it for 4 hours, which means you will be waken in the middle of the night by the beeping and have to do the manual override again. Then to make matter worse they only are in the town of Charlotte twice a week and only have two technicians so you have to wait for someone to come out to your house for days to fix it. Then when the guy shows up, he doesn't call in advance or call when he arrives. If you don't answer the door he simply tags your door and leave. This is even if you have requested that they call you before arriving. There is a reason why people go with the other companies. I never had this type of problem when I was with ADT. They always got someone over to fix my system. Also note, when your contract term is up, the contract automatically renews for 1 year instead of providing you the ability to cancel at any time after your initial contract term.

1

Score

Martin Deannuntis Kingston, PA

Mar 15, 2019

Vector security needs to revise thier entire business structure, they lock you in to a 3 year plan which if you are not pleased with the service you are stuck with, network interruptions, false alarms, dead batteries in the unit and the key FOBs are a constant issue, service call fees are outrageous as well as monitoring fees, after contract expires canceling the auto renewal is a nightmare! Why would one pay over $40 per month when newer companies charge $15. With no crazy 3 year lock in? I had $3000 worth of security cameras installed. By them and received no customer support when I was having an issue with them, could find no one who knew how to solve the problem then informed me that if they were to come out it would be a $100 trip fee,

10

Score

Jeanette M Cobb Woodbridge, VA

Mar 6, 2019

7 March 2019 To: Vector Security Subject: Letter of Appreciation-Mr. John M We just want to take this opportunity to give special recognition to Mr.John M for providing excellent service at our home. Our front door was damaged during a previous fire. John M replaced the sensor on our front door. Many thanks for his excellent work and customer service skills. In past he recommend that we install a smoke detector in our home. As a results, that smoke detector saved our home. Please find a way to reward him for a job well done. Sincerely yours, Cecil and Jeanette Cobb (Retired CIA)

0

Score

Crystal

Mar 4, 2019

The worst company i habe ever had to deal with had a agreement for payment to come out on the 23rd of every month they jiat takw when ever they felt like it.. Not i put a stop to that.. Not only that but thw equipment doesnt work.. When u call an tell them they told me it waa my internet false i have the highest speed available an i even called my cable company.. They ran test after test came out N check all my equipment they told me it had to be the security company.. Its hard to get them to fix anything.. It shouldn't take 10-15 mins after to notify me someone went on my house.. My mother's car got broken into .. Guess what "vector security system failed us.. Nothing on the cameras.. Just a horrible company.. Dont waste ur time

0

Score

Lori Yancey

Mar 4, 2019

ABSOLUTELY HORRIBLE COMPANY. 3 days after setting alarm off I AM STILL waiting on service call. My husband had to totally disconnect the system AFTER 3HOURS with the alarm going off.

10

Score

Natasha McIntyre

Feb 26, 2019

Frank H is the best. Wonderful attitude and customer service. Quality work and very prompt.

0

Score

Johanna White Hinesville, GA

Feb 16, 2019

Either do not have the man power needed to answer the phones or they really do not care about their customers. Failing in all aspects, even the technicians have a hard time getting in-touch with supervisor to get orders. Very good at making sure they get pay!!!

0

Score

John R

Feb 3, 2019

Vector is pathetic. I have called and called to cancel my subscription to this company. I was assured it was canceled and even had the system shut off yet I'm still being charged monthly for a system that is shut off. I have called and left messages with supervisors of whom I was told would get back to me ASAP yet i still have yet to hear from them. This is a scandalist company and if i am charged yet again next month, i will be blasting them all over social media and regular media.