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Reviews for Vector Security | 2019 Home Security Company Reviews
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#9
Reviews for Vector Security | 2019 Home Security Company Reviews

Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.3
Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

220

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#9
Reviews for Vector Security | 2019 Home Security Company Reviews

2.3
$39.95
$0

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security’s CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.
Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security – that includes equipment fees and installation. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Review of Vector Security on BestHomeSecurityCompanys.com

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for “Basic Security”. This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company’s website. Many companies charge less than $39.95 for their most basic home security system.
Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States. The following states are included in Vector Security’s service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

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Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company’s basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

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220 Vector Security Reviews

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  1. User Score
    0
    January 31st, 2019 Buffalo, NY
    3 people found this review helpful!
    Being billed for March already with an additional charge of $1.50.
    Ridiculous – contacting attorney to determine the validity and my recourse.
    Read More
  2. User Score
    0
    January 14th, 2019
    5 people found this review helpful!
    Let me start by saying that I am not a complainer. I am a very easy going laid back guy…But my experience with your company has me very, very upset. So here is my experience with your company. Keep in mind this is my first impression and interaction with Vector Securities.

    I set an appointment over a week ago for installation of 2 Bluetooth AC thermostat controls and a new alarm system. The first appointment was cancelled by a guy named Doug the day before they were coming out. However, I did have the appointment rescheduled and the alarm and 2 Bluetooth AC systems installed this past Friday January 11th. The gentleman whom installed the unit set them to 75 degrees (which I requested). I noticed on the remote phone application that the house was at 54 on one unit and 61 on the other unit throughout the day. They were set to 75 degrees at approximately 9:20am. I also explained that the alarm wasn’t working and although it said “ARMED”, it also said “ZONE 1 OPENED”. On Friday a few hours after installation I called several times to ask what was going on. I spoke to the guy named Doug again who was out of the Fort Lauderdale branch of your company. This was the same guy that cancelled the first appointment I had scheduled last week. I spoke to Doug 5 times on Friday. The last time was at 4:58pm. I explained that my daughter (14 years old) and I were wearing sweatshirts and jackets because the systems were stuck at 61 and 54 degrees (as he acknowledged himself by looking at the remote application-see Pics 1,2&3). Doug asked for my number and said “I promise I got you on this, I’m going to speak to my lead technician and I will call you back in 10 minutes, don’t worry, I got you, we will fix this immediately). Well, I think we know how this ended….i called back about 30 minutes later to see what was going on and I got the answering service whom said they were closed and to call back Monday.

    Doug left us without a care in the world so he could enjoy his weekend. I am disgusted with the lack of concern (considering there was a minor child involved) and commitment to follow through. In addition to all of the above, the system was installed in a way that damaged my door frame. It was a very unprofessional installation (see Pic 4&5). In addition to that, the installer also didn’t use the same “new parts” for installation (on one thermostat he used my old backing plate and on the other he used a new one, see Pics 6&7).

    I ended up speaking to a Michelle on the service line whom explained that both Doug and the installer gave me improper directions on how to set the zone temperature. After speaking with Michelle the temperature issue was fixed in 2 minutes….but she did take my number and told me that someone would call me that Friday night about the alarm (nobody called and still hasn’t).

    This by far has been the worst experience I have ever had with any company. I just thought you should know about how first impressions can be damaging. I was warned by neighbors not to use Vector due to the terrible service. I brushed it off and this is what I am now dealing with. As of today I still have yet to hear from someone about any of this.

    Please let me know how to proceed with fixing this disaster.

    Robert.S

    I sent this to the CEO and am still waiting a response.

    **can’t upload pics to this oage**

    Read More
  3. User Score
    0
    December 18th, 2018 Myrtle Beach, SC
    5 people found this review helpful!
    I had a contract for 3 years. Attempted to cancel prior to the term because of poor service and poor response times. I was informed that I had to pay an exorbitant termination but could cancel once my contract termed without any additional fees. I waited and continued to n an automatic payment as agreed with the understanding that the service will be cancelled at the end of term. 2 months after the contract termed I receive a bill saying that my auto payment was denied. I called to see why they were still billing me and Jeffrey in the Retention dept at 800-458-7194 informs me that my contract automatically renewed for another year and that I would again incur a termination fee if I cancel this service. They are legitimately true scammers that have mitigated for all of the possible ways to screw someone that no longer want to continue with service. DO NOT USE VECTOR SECURITY SERVICES!!!
    Read More
  4. User Score
    0
    December 13th, 2018
    5 people found this review helpful!
    We added a smart door lock ourselves and they took the feature off our app after they installed it because we didn’t want to renew a 3 year contract 👎🏾👎🏾👎🏾 We shouldn’t be subjected to a new contact for something we bought ourselves for an add on
    Read More
  5. User Score
    0
    December 13th, 2018
    4 people found this review helpful!
    Vector is the worst security system ever!!! We hadn’t been in our home 1 day when the sales rep knocked on the door. They talk a good talk, but fail tremendously at customer service. First time our alarm went off, they called 4th contact, then third. Never once did they call us. We signed a 5 year contract not knowing we would be selling our home of 6 months and moving out of the country. Oh boy, that’s when the big trouble began. Didn’t want to let us out of contract even if we didn’t own the home!!! WHAT??? They do NOT return your calls. Husband had to go to office, made him wait for almost an hour. Finally after 3 visits, my husband had to give them 1000.00 to break contract. They wanted the full 5 years! Then they wouldn’t stop the automatic withdrawal after many more phone calls and visits. They assured us the withdrawals would stop. They didnt, we called owner, said he would take care of it, he didn’t and never called back. They never return any phone calls, then treat you poorly when you call again or show up. After one phone call to our attorney, amazing our refund was credited within 2 business days. They never thought my husband would go that route. Attorney told us if we had any more issues to give him a call and we would and could definitely sue this company! Stick with the pros. Worst experience ever. Stay away from this company. They are trained hardcore on the word NO!!! Now, let’s see what happens for the month of January.
    Read More
  6. User Score
    0
    November 28th, 2018
    4 people found this review helpful!
    Sep 2017 installed. Biggest mistake ever. WORST COMPANY EVER!!! System hasn’t worked properly since day 1. Techs came out a number of times to get it to work.
    Numerous techs been send out delete and Re install equipment and still issues.
    Last tech exchanged sensor now alarm goes off any time of day and night. Alert the police. Police came out 6 times in past 6 weeks false alarms.
    Door bell camera changed 4 times now replaced with camera that doesn’t work when trying to view. Camera acing the door looking out the window. Ghetto!!!!
    Customer service rep winters Clint states if I pay 600$ the company will release me out of the contract.
    living alone hearing the alarm go off at night is very scary not knowing if someone is or isn’t in the home. I was told to not set the alarm or bypass the doors with the issues. I pay my entire bill 100%. I should get the 100% service the advertised. Bypass doors. Don’t set alarm. What kind of advice is that??? Hands down worst company ever. In search of the best lawyer. I rather pay them then Vector one more dime.
    Read More
  7. User Score
    0
    November 23rd, 2018
    4 people found this review helpful!
    THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH – worse than Comcast, ATT, and Steak and Shake combined. Do NOT give them your money! Crooks! Do not sign any contracts with them, they will steal your money! When we moved, we could NOT get anyone out to remove it and put in our new home. The current homeowners at our old house are enjoying our security system until our contract is up. Believe me, I have tried and even talked to corporate. Now our contract is up, I cannot get ahold of anyone. Cannot find one person to talk to – we might have to shut down our bank account or report them to our bank so we are not still paying these jokers. I seriously do not know how they are still in business. Someone needs to investigate their business practices.
    Read More
  8. User Score
    0
    November 2nd, 2018
    2 people found this review helpful!
    I have had nothing but issues with this company. Last month they charged my bank 2 payments when I just made a payment a week before. They did credit me back the extra payment they took, but now they are saying I owe 2 more payments when only 1 payment is due. I tried calling the billing department to speak to someone and 30 minutes later and being transferred to a voicemail nothing has been resolved. I would not recommend this company to anyone. If you need any customer service assistance, plan on being on hold for at least 20 minutes before speaking to someone. Will be canceling my services ASAP!
    Read More
  9. User Score
    1
    October 19th, 2018
    2 people found this review helpful!
    I’ve had my system for over a year. We never use it. It is always in error mode. I’ve had them out 3x which takes begging and threatening and am always charged. Then after a week the system does not work. Horrible to deal with. Avoid them go with anyone ekse
    Read More
  10. User Score
    10
    October 12th, 2018
    1 people found this review helpful!
    I have been a Vector customer for 19 years, I haven’t had any major problems with my service. However, I changed my telephone provider from Verizon to AT&T which resulted in my home security being interrupted since the Verizon hard-line was discontinued. I contacted Vector Customer Service to request that my alarm be changed to a wire-less service, since AT&T doesn’t offer a hard-line. I spoke with Erika a Vector Security customer service manager who was able to arrange the change I needed. I was very impressed with Erika’s professionalism and her knowledge concerning how to resolve my problem.

    I would appreciate it if you would forward my comments to Erika’s supervisor Mr. Bill H.

    Read More
  11. User Score
    1
    September 4th, 2018 Kingsport, TN
    2 people found this review helpful!
    At first, when we had a local office the service was outstanding. The local company parted ways with Vector Corporate, and service got awful. When we would go on vacation, (like Europe) I called and left the person watching the houses number, instead, when the alarm went off I received a call in Greece, three days after the alarm. (I had my phone off). This happens often.
    The alarm goes off and it could be hours or days, or never before we receive a call to make sure everything is alright.
    When we had alarms going off constantly, the best they could offer in a way of turned the sound down until a tech could come 2 hours way two days later. sensors stopped working properly and a tech would come out a day or two later say it was fixed or nothing was wrong with it, and within hours it would act up again.
    When we tried to cancel last year, “We just missed the cut-off” so we could still cancel but would have to pay a penalty (equal an entire year of (non) service.
    A few months ago we paid off the remaining months, sent in a cancelation letter, (I even called to verify it arrived along with a certified receipt from USPS).
    A few days ago I called to verify stop date and was told, yes they received my payments but had no letter on file (again). 2 1/2 hours five people and all I got was “we don’t know when service stops” and send us a cancelation letter.

    Just avoid this company, bad news.

    Read More
  12. User Score
    0
    July 31st, 2018 Warrensburg, MO
    3 people found this review helpful!
    Awful. Horrible. Always an issue & disruption in services. Go with someone else. Company awful, horrible customer service & crappy monitors. Just dont.
    Read More
  13. User Score
    1
    July 24th, 2018
    6 people found this review helpful!
    I got Vector Security service so nobody would steal from me, but Vector ended up being the ones who stole from me.

    The service was okay. Never really got to see how well it worked, because we never had incident in which it was needed.

    Long story short we fell on hard times and started budgeting. So unfortunately the security service needed to be cut.

    I explained my situation to Vector and they allowed me to cancel, however a few weeks later I get a bill from Vector for the remainder balance. When I called to ask why they billed me after I cancelled they explained that I signed a one year contract and I was liable for that amount and if I didn’t pay it would go to collections.

    I asked if I paid the remaining balance would I still have service and they said “no”… So I asked the lady on the phone, “what sense does it make to pay for a service that I’m not going to get to use?” She didn’t answer the question, but reminded me of the contract terms. ..

    In the end I suppose it’s my fault for not reading the contract thoroughly but what terrible business practices. I had to pay them for the remainder of the year and I have no service.

    Read More
  14. User Score
    0
    July 23rd, 2018 Fort Huachuca, AZ
    5 people found this review helpful!
    I get that it’s in the contract I signed five years ago, but requiring a 30-day notice to cancel service which only requires the flip of a switch or a few strokes on a keyboard? That’s pretty ridiculous. Enjoy my last $50 Vector for which I am getting nothing in return.
    Read More
  15. User Score
    5
    July 13th, 2018 Boise, ID
    2 people found this review helpful!
    I have been with Vector since 2003.. I have not had a lot of problems with the security system itself or with customer service .. it is a little steep for the monitoring price but feel safe. But I have an issue now with battery and customer service tells me no one can come out until Monday afternoon. I do think that is a bit long but maybe they can’t keeps service people and they just don’t have anyone available. I did mention the time frame to service rep and he didn’t seem concerned just agervated with me. Now I could say I believe my money for monitoring probably helps pay your pay check you get every week. 2003 -2018 now I consider that long enough to be a good customer and would expect a better time frame to get it fixed ..to repay me for being customer all these years.. so to the customer service guy .. you will get old one day .. maybe someone will talk to you like you did me!!
    Read More
  16. User Score
    0
    July 10th, 2018 Lanham, MD
    4 people found this review helpful!
    If you think Verizon is bad you have never used Vector. They are the absolutely the most vile of Customer Service people I have ever come across. If it were not for the fact that it would cost me time and money to switch over to another system I would have told them to golly a kite 20 cars ago. They are MISERABLE. Never ever respond to messages. When one is next in line before your turn comes the phone disconnects and you have to start all over again. I have been trying to get three for the past 5 hours and still trying. Revolting.
    Read More
  17. User Score
    0
    July 6th, 2018 Richmond, VA
    3 people found this review helpful!
    Terrible customer service. I purchased two flood/water detectors from them as a part of our “security package” for our crawlspaces (including the maintenance package which is extra every month), that have been malfunctioning for months. The first vector technician that was sent to the house did not have any replacement sensors in his truck (although I clearly explained this was the reason I was requesting them to come), and the second vector technician that came only brought one sensor that was malfunctioning and could not be installed (although the sales representative David A. assured me before the second visit that the technician would come with two working detectors). Don’t use this company – either go with ADT or build your own system (I have Arlo cameras that work well – in the long run including the obligatory 3 year contract with vector they will be cheaper).

    Update (7/5/2018): a Vector technician again came to our house (visit #3), and again did not bring working water detectors. After spending the day playing the with detectors in the house, he believed it was a “compatibility issue”, and said he (or another representative) would need to come back again. Our Vector representative David A. told me that he would connect me with “management” two weeks ago and I have not heard a thing from them, nor has David A. responded to any of my subsequent emails to him.

    Read More
  18. User Score
    0
    July 3rd, 2018
    6 people found this review helpful!
    I cancelled mine, still getting billed camera never works i’m charged fees by which managers in charge.. contact me for a class action suit im ready. Worst alarm company ever
    Read More
  19. User Score
    1
    June 21st, 2018
    4 people found this review helpful!
    I am a military customer and recently had to move to another state. I am renting out my old house. Vector Security does not service my new location so I cannot transfer service and they will not let me cancel because I am not selling my old house. I tried to speak with supervisors trying to get the rest of my contract forgiven due to the circumstances but they stick to their military clause and have no compassion even though I have been a customer with them for 5 to 6 years. I don’t like this solution but I can see where they are coming from. What i cannot understand is when i call a manager in the customer service department named Steve Hammer and he does not have the professionalism to call me back after 5 voicemails in over a month timeframe. A loyal customer tries to call you and you don’t have the intestinal fortitude to call them back and tell them bad news yourself? So now I have to pay the 50 dollars a month for three years until I return even though the system is not being used. Thanks Vector Security. Keep up the great work
    Read More
  20. User Score
    1
    June 21st, 2018 Salt Lake City, UT
    6 people found this review helpful!
    Purchased a home. I was verbally told I was picking up an existing contract. In reality, the clock started over on a new 36 month contract. After living in the home two years, I was hit with a $433 buyout on the way out the door. Stay away! Personally, I think a need for a 36 month contract is a red flag. If the product and service are great, such contracts are not needed. I cannot recommend Vector.
    Read More

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Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

220
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431