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Reviews for Vector Security | 2019 Home Security Company Reviews
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#9
Reviews for Vector Security | 2019 Home Security Company Reviews

Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.3
Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

220

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#9
Reviews for Vector Security | 2019 Home Security Company Reviews

2.3
$39.95
$0

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security’s CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.
Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security – that includes equipment fees and installation. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Review of Vector Security on BestHomeSecurityCompanys.com

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for “Basic Security”. This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company’s website. Many companies charge less than $39.95 for their most basic home security system.
Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States. The following states are included in Vector Security’s service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

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Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company’s basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

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220 Vector Security Reviews

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    Sort By:

  1. User Score
    10
    June 20th, 2018 Philadelphia, PA
    2 people found this review helpful!
    Awesome service and installation
    Read More
  2. User Score
    1
    June 19th, 2018 West Columbia, SC
    4 people found this review helpful!
    We called well ahead of time to cancel our contract with Vector and told them verbally we wanted to terminate services at the end of our contract and as soon as possible. They canceled services ASAP and billed for services that they considered “buying out the contract.” We did not wish to terminate before the end of our contract but they are so difficult to end contracts with that at this point we are just going to be happy to be Vector Free. However, the representative that helped us, though unable to resolve the situation to our satisfaction, was nice.
    Read More
  3. User Score
    0
    June 17th, 2018 Macon, GA
    2 people found this review helpful!
    Their customer service is the worst I have ever had!! Run away as fast as possible!!
    Read More
  4. User Score
    10
    June 15th, 2018
    0 people found this review helpful!
    I definitely recommend Vector Security.
    You get what to pay for and Vector has the best of everything in Security.
    If you are only interested in what cost the least, then you will get the least;.
    Vector has great personal service and security is worth the price for you, your family and business.
    Read More
  5. User Score
    1
    June 14th, 2018 Aiken, SC
    3 people found this review helpful!
    Horrible company. System has not worked since July 21. 2017 yet after several request to fix it still does not function. Calls to cancel either don’t get returned or when you reach someone are useless.today I was informed they extended my contract another year even though it does not function. Looks to be a court case soon!
    Read More
  6. User Score
    0
    June 7th, 2018
    1 people found this review helpful!
    tHE WORST COMPANY I HAVE EVER DEALT WITH.CUSTOMER SERVICE IS RUDE AND HARD TO DEAL WITH.DON’T GET INVOLVED WITH THIS COMPANY.UNLESS YOU WANT TO GET HEADACHES.
    Read More
  7. User Score
    1
    May 30th, 2018
    5 people found this review helpful!
    Horrible customer service,liars when regarding my account.
    Not trustworthy at all….I should have stayed with ADT.
    Read More
  8. User Score
    1
    May 22nd, 2018 Columbia, MO
    3 people found this review helpful!
    Vector security has continued to harass me even after the sale of my home, continued to draw out of my account post sale and has continued to go after me for payments even after I closed the bank account. They refuse to close the account and are now going to collections.

    Another fun fact after the original service closed I just recently found out that Vector security and Safe security were both billing me for monitoring of the house.

    I would not recommend this service.

    Read More
  9. User Score
    1
    May 9th, 2018 Saint Petersburg, FL
    3 people found this review helpful!
    We chose Vector out of several security companies because we were happy with the sales pitch. We used the service for 3 months before my husband was transferred to a different city. We currently live in an apartment and asked for consideration in canceling the ‘contract’ due to a transfer. They offered no viable solution so we continue to pay a monthly fee for absolutely nothing. We requested a disconnection of service, yet we continue getting calls from the company advising that they are showing a problem with connection at our precious home, which was sold in December. We are getting calls every 3 days and sometimes even after midnight. They are a pathetic company that offers very poor customer service. And in a city that is home to a plethora of security companies, all that truly matters is the customer service offered. We will not live in an apartment forever, and when we do own a home again we will certainly not be calling on Vector Security for services.
    Read More
  10. User Score
    1
    May 3rd, 2018 Fort Mill, SC
    7 people found this review helpful!
    We signed up for a 3 year contract, and were not made aware of their ridiculous ‘must cancel 30 days prior to end of contract via written notice’ termination clause. We were automatically renewed for another year without our knowledge or approval.

    We then tried to follow the policy, by submitting our cancellation notice, and they outright disconnected/terminated our service IMMEDIATELY, then sent us a bill for $400 for the rest of the year, WITH NO SERVICES RENDERED.

    I spoke with a couple of people, and even offered to pay monthly, as long as we were getting something for our money, but they refused, telling me that I’d have to pay $99 to re-instate the service, plus whatever the service call cost to hook up the hardware again (even though nothing has been disconnected physically).

    So even though we followed their policy, and had every intention of following through on a 4th year of month-to-month service we didn’t even want, Vector was completely unwilling to work with a customer who had satisfied the terms of their 3 year original contract, and paid on time for 36 months straight.

    The CSR my wife spoke with (when she originally tried to end our services) was unhelpful at best, and completely unresponsive during the call at times. The customer service people were rude, abrasive, talked over me at times, and offered no support for a resolution other than “pay us”. After demanding to speak with a supervisor or manager, I was offered an arbitrary 25% discount on the remaining balance (again, for NO SERVICE RENDERED!!), which I took. $300 to wash my hands of this dishonest company seemed like a better deal than $400 to do the exact same thing.

    I strongly suggest you avoid doing business with companies that pull shady moves like this. I have already lodged a complaint with the BBB (even though Vector is not accredited with them), and am also putting up negative reviews wherever I can. I am also going to discuss this matter with everyone in my development displaying a Vector Security sign and advise them to dump Vector as soon as they are able.

    Read More
  11. User Score
    10
    April 21st, 2018 Perkasie, PA
    1 people found this review helpful!
    Had my system for 13 years now. This past year I upgraded and now am connected to my home no matter where I am. Being able to view my cameras and unlock my doors to allow my pet sitter in is awesome. I have complete control turning on lights and controlling my thermostates is an option I don’t know how I lived without. The employees really care and listen to your needs to customize a system that fits your life style.
    Read More
  12. User Score
    2
    April 5th, 2018
    6 people found this review helpful!
    All I wanted to do was use the z wave capability of the alarm system. I did not need there controller to be my home automation controller just a secondary controller. First they told me it was impossible and it couldn’t be done, I’m an electrical contractor that does it every day so I know that was a lie. Then I offered to pay more money a month just for them to turn on the Z-Wave and they told be that could not be done either that my contract cannot be changed for good or bad. They were very rude. Then I asked how many more months do I have in the contract and they told me 12 so I said I would like to buy out the rest but then they told me okay it would be full monthly price times 12. That is crazy but honestly at this point I might actually do that. The worst part is the salesman at sign me up for this crap was a good friend of mine LOL just goes to show you you can’t even trust your friends. Also I should have read the contract I had no idea it was for 3 years. I had the Bare Bones security system no automation from them can’t even disarm it or arm it from my phone and I’m still paying $44.95 a month
    Read More
  13. User Score
    0
    March 28th, 2018 Austin, TX
    4 people found this review helpful!
    Vector Security sends a guy to my door a year ago to convince me to switch and never mentions that it’s a 5 year contract that I would have to buy out if I cancel early. NEVER use these people. I should have stayed with ADT. Vector are scammers. I am happy to pay for equipment if I was leasing or doing monthly payments on them but to ask me to pay almost $2k for literally NOTHING is utter BS. I even told the guy that was sitting at my kitchen table that I was thinking about moving in a year or two. Stick with ADT, because Vector Security, Inc. are just scammers wanting your $$.
    Read More
  14. User Score
    8
    March 23rd, 2018 Charlotte, NC
    0 people found this review helpful!
    I had vector for 7 years. Never had any serious issues. Had one sensor malfunction and they replaced it right away. When I moved, since my contract was fulfilled, I only had to give 30 days notice. No hassles. I have been reviewing other security companies just to see the latest tech. Thinking about signing up with Vector again.
    Read More
  15. User Score
    2
    March 19th, 2018 Kinston, NC
    3 people found this review helpful!
    Customer for 4 to 5 years.. I did not have the 18$ to complete my payment and vector would not give me assess to my Security app. BLOCKED IT. Customer service agent insist that I would have to pay the 18$ before I could regain use of the app. Very disappointed. What about customer loyalty to the company?
    Read More
  16. User Score
    0
    March 15th, 2018
    6 people found this review helpful!
    After years of having this expensive system, when I had a power outage, it failed to work, which was disturbing. It did continue to beep every 30 minutes even after making a dozen calls over following week trying to get instructions to make it stop. I called to discontinue service and was told I had to do it in writing, which I did, the beeping continued.
    After 10 days I finally got someone to give me information on how to power it down which was a complicated process which I did, and was told they would call me back that afternoon to check on things, they never called, and the beeping continue Beeping! The worst service and customer service I have ever experienced.
    Read More
  17. User Score
    0
    March 15th, 2018
    7 people found this review helpful!
    I called to cancel my service due to the poor quality of the system and the customer service. I was with this company because the sales person was persistent in my neighborhood. I got faulty equipment in which they came out numerous times to fix and yet it still persisted. They then began telling me it was a battery issue and that they would charge 100.00 a visit to fix it. This company is a rip off!!!! Please stay away!!! Now that i am calling unbeknown to me they are saying that my contract auto renews and that they will bill me for the remainder.. I will not pay and I will fight this! This will be my first of may reviews for Vector.
    Read More
  18. User Score
    2
    March 13th, 2018 Lancaster, SC
    3 people found this review helpful!
    The salespeople should be selling timeshares they are pushy and leave out details about the contracts. They try to make cancelllation a major problem and don’t want to take” No” for an answer. They will tell that your contract is for three years but will fail to tell you that after three years it became a year to year contract; so read paragraph three very carefully. I’m just glad to be rid of them even if I had to pay $150 for nothing.
    Read More
  19. User Score
    0
    March 9th, 2018 Pittsburgh, PA
    4 people found this review helpful!
    By far the WORST service.Their tech is useless.

    Would NEVER use them again.

    Read More
  20. User Score
    2
    March 8th, 2018
    4 people found this review helpful!
    I have tried to get a problem corrected with my system all week and it is still not fixed nor has anyone offered to come out and take care of it, I am very displeased with customer service.
    Read More

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Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

220
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431