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Reviews for Vector Security | 2019 Home Security Company Reviews
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#9
Reviews for Vector Security | 2019 Home Security Company Reviews

Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.3
Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

221

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#9
Reviews for Vector Security | 2019 Home Security Company Reviews

2.3
$39.95
$0

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security’s CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.
Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security – that includes equipment fees and installation. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Review of Vector Security on BestHomeSecurityCompanys.com

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for “Basic Security”. This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company’s website. Many companies charge less than $39.95 for their most basic home security system.
Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States. The following states are included in Vector Security’s service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

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Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company’s basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

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221 Vector Security Reviews

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  1. User Score
    1
    July 11th, 2017
    4 people found this review helpful!
    Do not use this company. They will trap you in a contract which renews automatically if you do not follow their procedure to a tee. Do not use this company
    Read More
  2. User Score
    0
    July 3rd, 2017
    4 people found this review helpful!
    My family recently moved into a house that was equipped with vector security. The previous owners had clearly stopped paying for a device they were no longer using. Unfortunately this device beeps 5 times every single minute. We have a seven month old who is not sleeping with the constant beeping. We called customer service to figure out how to stop this incessant beeping and were repeatedly told there was nothing they could do for us except send us a manual so we can figure it out. And guess what; this user manual is NOT user friendly. Before moving we had considered starting up a contract with them because the device was already installed. After this abysmal customer service we will never sign up with them and will make sure to discourage anyone we know from doing business with them as well.
    Read More
  3. User Score
    1
    June 6th, 2017 Raleigh, NC
    3 people found this review helpful!
    I have had Vector for 5 years. During this time the cost of security systems have dropped. I can find a plan like I have for half the price I am paying. I was locked into a 5 year contract where most are 3 and I was lied to by the sales representative. I was told Vector would come out every year and inspect my system to make sure batteries were not dead and everything was working properly. Then I called on 6/5 to cancel my contract and found out that you had to give a 30 day in advance notice when you wanted to cancel. Yes this was on my contract but that was 5 years ago. Most companies give you a grace period to cancel. Now I am locked in for another year. Also I have been charged all of these years for being able to control my system with my Smartphone. I did not even have a smartphone when I purchased the system. I am very disappointed and this company I think uses every dirty trick to keep customers. I think I will go ahead and send in my cancellation for next year so I don’t miss the date. If I go ahead and cancel now I will have to pay for the complete year they have signed me up for. Sick of this company!
    Read More
  4. User Score
    3
    June 6th, 2017 Summerville, SC
    4 people found this review helpful!
    Long time Vector customer. Speaking with a rep is next to impossible. Very excessive wait times, multiple extension changes (resulting in dropped calls, requiring start over) Rapid, unclear speech, making it difficult to understand. After wasting 20-30 minutes, I give up. We pay a premium price for the service and deserve better customer service.
    Read More
  5. User Score
    10
    May 30th, 2017
    0 people found this review helpful!
    My experience with Vector has been great, I will recommend them in the future!
    Read More
  6. User Score
    0
    May 11th, 2017
    4 people found this review helpful!
    Customer for 7 years Changed companies wants almost $200. Had paid thru May 2017. Will not use them or recommend.
    Read More
  7. User Score
    0
    April 12th, 2017
    5 people found this review helpful!
    This is the absolute worst managed alarm company I have ever dealt with. I don’t know what is going on in their administrative offices, because the field people are excellent. As far as the management staff, they can never get anything correct and you have to fight with them To get any of your account information or problems addressed. Very sad.
    Read More
  8. User Score
    1
    April 6th, 2017
    3 people found this review helpful!
    Alarm goes off all the time for no reason. Security systems are supposed to provide just that, security, not added anxiety and stress. I will not continue service when I move from this rental. Annoyed is an understatement.
    Read More
  9. User Score
    4
    April 4th, 2017 Arlington, VA
    0 people found this review helpful!
    Following an upgrade on an seventeen years old system, the sale representative misquoted cost of new system, cost of monthly contract.
    Some of the sensors where placed at the wrong spot and we were charged to move them.
    The cost per month is $130.00 for two systems in the same house.
    I will switch to an other company as soon as the contract expire.
    Read More
  10. User Score
    0
    March 17th, 2017
    1 people found this review helpful!
    Terrible company stay far away. Sent to collections with one missed call after I cancelled. I had no idea I had a bill as the new owner was to take over.
    Read More
  11. User Score
    2
    March 8th, 2017
    3 people found this review helpful!
    THE RUDEST, NASTIEST, NON CARING, OPERATOR AND CUSTOMER SERVICE REPS!!
    Read More
  12. User Score
    0
    March 7th, 2017
    6 people found this review helpful!
    I took out what I thought was a 1 year contract, only to not read the fine print that the slick salesman penciled in, and found I had been set up on a 3 year. This was for my daughter, whom is now unemployed and has to move out of her apartment. They will not let me cancel the contract!!! They want me to pay the remaining $1400 for the rest of the contract. TOTAL RIP OFF. WATCH YOUR SALESMAN AND DON’T BELIEVE WHAT HE TELLS YOU. THIS COMPANY IS A RIP OFF.
    Read More
  13. User Score
    0
    February 27th, 2017
    6 people found this review helpful!
    They are fine… until you try to cancel service. From that point, they’ll treat you like dirt. It’s the first time I hear a customer representative tell me “You should have read your contract”. So they know how bad it is! I did read my contract before signing by the way. It looked legit. There was a whole paragraph on cancellation of service. 2 years later, when trying to cancel after I sold my house, I realized my mistake: that paragraph is all about how THEY can cancel service on you; none of it is about how YOU can do the same! For prospective customers: go to their website (www.vectorsecurity.com) and look for a link to cancel service… Hint: there isn’t! They will make you pay all the way to the end and use any excuse. They even pretended they had installed the system and it had to be paid; even though it came with the house! I had to send my cancellation letter 3 times until they acknowledged it. Actually they only did once I had Wells Fargo call them. In the mean time, they charge, and charge, and charge. The cancellation letter has to contain very specific language, not explained anywhere (no link on website…) for them to agree it is a “legit” request. They pretend it is for your safety. ah ah! My safety would have been taken care of if they had called me when the new house owner disconnected the system! And oh, when finally canceling, they will charge your credit card with the entire “remaining” amount at once! What a horrible, hypocritical, lying, greedy company. Stay away! They are the robbers!
    Read More
  14. User Score
    0
    February 21st, 2017
    4 people found this review helpful!
    I have had Vector Security for about seven years. They have provided excellent monitoring service. We had an issue at the very beginning where one of the installers started texting my underage teenage daughter after getting her phone number off the contact list. But after that, everything was great. Until now. Ready for updated equipment, landline base to cellular. Totally uncooperative, total lack of customer appreciation, and more willing to tell me how to cancel than to discuss options. My only negative issue is with customer service, not the monitoring end. So their lack of customer service has caused me to look for another company.
    Read More
  15. User Score
    0
    February 21st, 2017 Hollywood, SC
    4 people found this review helpful!
    WORST COMPANY EVER IF YOU WANT SECURITY!!! RUN RUN RUN away! Your better off with a baseball bat and a dog protecting your property. My cameras never work, customer service is awful and I was never a priority! In fact my house was vandalized while my cameras weren’t working over the weekend and I was told a tech would be here the Wednesday before the incident occurred. If they had kept their word I could have caught the person who did this to my house. They won’t replace my cameras with the “upgraded’ cameras despite numerous issues and the fact that I pay over $60 a month.. I actually hate this company
    Read More
  16. User Score
    2
    February 18th, 2017
    4 people found this review helpful!
    Vector Security has an automatic 1-year renewal clause in it’s contract that they will pursue through a collection agency. They claims it’s to give you a piece of security but in reality it’s just one of their scams hoping people will not notice after the term of their contract is over. Do not use this company. ANy company the stoops to this level of deceit with their argument being this is typical of contracts is deplorable. It’s their way of trapping consumers into paying fees for no service. I would avoid Vector if possible.
    Read More
  17. User Score
    4
    February 14th, 2017 Durham, NC
    2 people found this review helpful!
    This says that there are no upfront costs, but I paid a lot of money to get my system. Also, I am paying $49.95 a month, which seems very high for the service. My contract says that mine is for 5 years, again outlandish. Would love to get these issues resolved.
    Read More
  18. User Score
    10
    February 8th, 2017
    0 people found this review helpful!
    My sales rep Gilmore was a delight, he was very good in help with the transition and will recommend in the future .
    Read More
  19. User Score
    10
    February 8th, 2017
    0 people found this review helpful!
    Awesome Company, My Sales Rep Danny & Jesse were very professional and knowledgeable. Can’t beat this company. AAA++++
    Read More
  20. User Score
    9
    February 4th, 2017 Pinson, AL
    0 people found this review helpful!
    My only complaint is that I wish it wasn’t so expensive. Maybe consider giving lower monthly costs and this company would be a solid 10!
    Read More

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Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

221
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441