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Reviews for Vector Security | 2019 Home Security Company Reviews
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#9
Reviews for Vector Security | 2019 Home Security Company Reviews

Vector Security

Similar to: Frontpoint Security

Our Score
7.6
User Score
2.3
Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

221

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Vector Security provides regional and national security monitoring to both individual and business clients. The company uses both cellular and landline monitoring for their alarms; these systems ensure that alarm function is never lost due to technical issues with phone lines or the power grid.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#9
Reviews for Vector Security | 2019 Home Security Company Reviews

2.3
$39.95
$0

Pros

Positive Customer Review Highlights

  • Home security alarm worth the price
  • Good customer service

Smart Home Automation

In addition to some impressive alarm features, Vector Security also provides automated devices that can be controlled by a mobile app. A customer can monitor and control lighting, appliances, locks, and security cameras. Vector Security’s CloudControl feature allows each customer to save recorded security camera footage to a cloud account. Other home security companies may require a customer to save videos to a personal computer, or another location with much more limited memory.
Vector Security integrates with the Amazon Echo, so people can use voice control to secure their home (lock doors, turn on cameras, and turn the alarm on and off).

False Alarm Protocol

Vector Security has a nationally recognized 12-point false alarm reduction protocol. Their equipment is able to pick up on non-emergency situations, such as delayed password verification. This helps cut back on the number of false alarms home security owners see.

No Upfront Costs; Professional Installation Service

There are no upfront costs with Vectory Security – that includes equipment fees and installation. Those who sign up with other home security companies often pay $99 or more for installation. And those who choose to buy their system outright can potentially spend thousands of dollars getting their system set up. All of these services are professionally installed and monitored.

Cons

Most Common Complaints From Vector Security Reviews

  • Trouble getting ahold of customer service
  • Automatic renewal of contract
  • Difficult cancellation

Vector Security Customer Review Highlight

Review from Ariel Mathis, 5/2/2019

Review of Vector Security on BestHomeSecurityCompanys.com

Cancellation Policy

As previously mentioned, a common theme in our Vector Security reviews is that the alarm policy is very difficult and expensive to cancel. Vector Security requires customers to sign up for a 36-month service contract, while other companies provide much shorter contract or no contract at all. And if a customer desires to cancel their alarm services before the contract expires, they will be required to pay 100% of the remaining balance, which could potentially cost hundreds of dollars. Other companies only require 20% to 80% of the balance.

High Monthly Cost

Monthly, Vector Security charges $39.95 for “Basic Security”. This basic system includes:

  • Professional installation and monitoring
  • 3 door/window sensors
  • 1 motion detector
  • Wireless control panel / monitoring center

The company has three home security packages available: Basic Security, Home Automation, and Connected Home. Costs of the home automation packages (Home Automation and Connected Home) are undisclosed on the company’s website. Many companies charge less than $39.95 for their most basic home security system.
Customers interested in an indoor camera and door lock will need to purchase the Connected Home package from Vector Security. There is also an option to pay an additional $10 a month for cameras and door locks in the Home Automation package. Both can be monitored from the phone with the Vectory Security app.

Limited Locations

Vector home security is only available in the Eastern regions of the United States. The following states are included in Vector Security’s service area: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

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Our Recommendation

Vector is one of the few home security / home automation companies with no up-front costs plus a professional installation service. However, for those interested solely in a home security service, they will be able to find monthly monitoring services at lower than what Vector Security offers. Because the company’s basic alarm package is so expensive, we can only assume that their home automation packages are sold at equally high costs. We recommend reading our reviews of Vector Security below before making any final decisions. View our top home security companies to compare costs, contract lengths, and consumer scores.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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221 Vector Security Reviews

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  1. User Score
    1
    July 29th, 2016 Jacksonville, FL
    2 people found this review helpful!
    This company is a joke. They sent out a local AC company to install their fancy thermostat that we could use to adjust the temperature using our cellphones. Turns out the thermostat was faulty. This created a temperature/humidity difference in our house and then turned into a mold issue on furniture in our sons bedroom. We spent several thousand dollars hiring experts to help with the issue because we thought there was a bigger problem going on in our house.Then we had to fix the mold issue that was created. Lots of money spent. We sent a formal letter to Vector requesting financial reimbursement for the problem THEY CREATED. This was a company THEY hired. In the year we have been trying to get reimbursed they have never responded to letters from our attorney. Customer service is terrible.
    Read More
  2. User Score
    0
    July 14th, 2016 Winterville, GA
    3 people found this review helpful!
    This company makes it very difficult to cancel services. I was told that I had to put the cancellation in writing, which I did, put sent the letter to the wrong place. The lady in customer service told me to send the letter to the same place I had received company communication from – a Pennsylvania address which is the main office. NOW customer service tells me the letter must be sent to their address in West Virginia. Because the letter was not sent to the correct address, the contract due date was late. NOW I have to have the service another year before I can cancel. I am told that I will be receiving a cancellation form to sign, but have to pay for services I do not want or that works for another year. Customer Service was not friendly and would not listen to my explanation!
    They do not respond to emails or phone calls – was told it was my responsibility to keep up with dates and correspondence. I would not advise using this company for security.
    Read More
  3. User Score
    0
    July 13th, 2016 Woonsocket, RI
    2 people found this review helpful!
    I will never use or recommend Vector Security to any of my friends, family, or foes. Their customer service is nice until you want to switch to a different security provider; then they become misleading, deceitful, and downright aggressive in their business practices. I was bounced around between 3 departments two days in a row, and put on hold long enough to watch an episode of Friends!
    Read More
  4. User Score
    0
    June 27th, 2016
    8 people found this review helpful!
    My worst experience with This Company ever. I signed up with them over 4 years ago and initially had 3 years of contract. Apparently they have a clause in their fine print that at the due date, you are locked into another year of service. My contract expired on July 6rd, 2015. I failed to called them and was rolled into another year. Since it was error on my end and decided to go for another year. In the mean time I received several call to upgrade my system. I explained each time that I am not interest on upgrading my system and DO NOT want to continue once my contract expires. I recently called by the mid of June to confirm if my contract is going to expire in July of 2016. I was told that I am already locked into another year and I was told that if I wanted to cancel, I would had to send them a written letter. It was never explain to me each time I spoke with this company. I requested to speak with supervisor ( Sherry) on 06/27, and she said her company is not obligated to send any type of reminder email, mail or phone call. I was locked into another year of service even before my due date and this lady won’t do anything about it. I explained her that I have extreme financial situation and not able to afford it anymore but all in vain. I am very upset and will post my comment on all type of social media so others can learn from it.
    Read More
  5. User Score
    0
    June 17th, 2016 Baton Rouge, LA
    3 people found this review helpful!
    This company makes it as hard as possible to cancel service with them. They also don’t respond to your phone calls, faxes, emails, etc. if it’s something they don’t want to hear.
    Beware of the fine print in their contract if you decide to do business with them.
    Read More
  6. User Score
    0
    June 2nd, 2016 Palm Coast, FL
    4 people found this review helpful!
    I’ve been with this company for almost 11 years , when it was certified security. I recently was offered a better deal with more options with another rated number 1 company so I called vector to see if they’d match prices & option to option. They agreed until the day of installation! I was informed that the order must have been written wrong because controlling my service from my cell would be an additional option? Even after telling them all I was offered from Corey the manager at vector ??? After getting Corey on the phone I was told that was additional?? So obviously mr Corey didn’t understand our first conversation or someone was trying to pull a fast one on me. I told the service guy while in my living room I was upset and just going to go with the other company, mind you Corey was still on the phone & their response was ok, lol. 11 years of being an awesome customer & I was dismissed so easily!
    This wasn’t my only complaint with them but they were miner things I let go until being shown how much my business was t important! Bye vector security & never again…
    Read More
  7. User Score
    0
    May 13th, 2016 Lexington, SC
    5 people found this review helpful!
    This really sucks!!!!! Cannot reach the rention dept to find out how to cancel my service mym contract is up soon need info were to write to cancel so they do not bill me for another year of service can not get anyone to answer the line they put you on hold and then they hang up on you !!!!!!!!!!!!!!
    Read More
  8. User Score
    0
    May 3rd, 2016 Charlotte, NC
    0 people found this review helpful!
    A friend who’s recently retired from the military had one of these systems installed, and asked me if I would be the “backup contact” in case the alarm went off and they were unavailable. I agreed and it was a big mistake. First, the system has had numerous false alarms in less than six weeks and I get calls from the alarm company because they can’t reach the primary. Second and more importantly, I’m now getting solicitation calls to my cell phone trying to sell me a system. I’ve repeatedly told them no and blocked the number on my phone; they change the call from number and start all over again.
    Read More
  9. User Score
    10
    April 5th, 2016 Glenside, PA
    4 people found this review helpful!
    Just upgraded my security system which was installed and operational since 1992 with Vector. The company bought out the original installer. Upgraded the entire system and added cameras. It was a 8 day project. All the reps were great. Phil, Frank and Rick were very easy to work with. Professional efficient and most importantly respectful of our home. The sales person Lawrence was attentive and professional he was available anytime via phone to communicate with should I have any concerns. He dropped by a few times to ensure everything I asked for was being handled. I would recommend this company to anyone for home automation, surveillance and security.
    Read More
  10. User Score
    0
    April 1st, 2016 Fayetteville, NC
    5 people found this review helpful!
    A friend recommended this Company to me and that’s the only reason I tried them. It happened to be the worse mistake I’ve made. This Company only cares about money, they don’t care about the costumer. I came up on military orders to move to a different state, I called them to cancel services and they said if I don’t sell my house they would not let me off the contract. If I stop paying they will ruin my credit, and when someone has worked so hard for their credit, I have no other option but to keep paying even though I no longer live there. They don’t care about the costumer, and don’t honor the military, DO NOT DEAL WITH THIS COMPANY!!!
    Read More
  11. User Score
    0
    March 30th, 2016 Brooklyn, NY
    4 people found this review helpful!
    Vector Security is HORRIBLE!! Alarm system has tripped 3 times already. Calling customer service is as good as calling the president, you’ll never get through.
    They will hold you to the terms of the contract even though their service is awful. I so regret leaving my previous company. I can’t wait to get rid of this service. I wish I read these reviews before I signed a 3 year contract with them.
    Read More
  12. User Score
    0
    March 29th, 2016 Grapevine, TX
    2 people found this review helpful!
    Customer service department provided me with misleading information, then took over eight months to correct this error. Vector Security’s customer service department provided me with misleading information. In August 2015, I requested to cancel my contract. A customer service representative told me this was possible and told me the necessary steps to cancel. Once I completed the steps and provided the requested documentation, I was told that my account would be cancelled. However, I began receiving past due balances from Vector informing me of a delinquent balance. I spoke with another customer service representative on the issue over a period of five months about the mistake. However, I still received no response from Vector explaining the issue to me. Finally, eight months later in March 2016, the head of customer service called me and explained that my contract ran through January and was not able to be cancelled. Understanding the contract claim, I am happy to pay my remaining balance, but I cannot believe the miscommunication from Vector Security and the considerable lack of true, honest customer service. This has been a horrible experience and I would warn any other prospective clients to steer clear of Vector Security.
    Read More
  13. User Score
    0
    March 22nd, 2016
    3 people found this review helpful!
    After years of automatic drafts and service no late payments, I had a personal incident that required me to attain more security. I look to my security company whom I have had no problems with for the last five years of service and they can not help me meet the needs that my family and I needed for our safety. So after exploring options I asked what do I need to do to cancel … It was stated to send in writing a cancellation letter and I do that also provide all balances dues and did so. Now over 1 year later they turn me to a collection agency and tell me I owe a balance of over 200…. Dollars…. How ridiculous is this…. I am outraged at the treatment and the collection agency tells me I perhaps needs to read the agreements more closely prior to signing and on top of that tells me I didn’t hand sign an email that was asked for me to provide… Outraged at the situation. Attorney General was contacted … Injustice
    Read More
  14. User Score
    0
    February 3rd, 2016 Denville, NJ
    5 people found this review helpful!
    Our system installed March, 2015. Sensors would activate for no apparent reason. Called for service, always a delay. They demanded full payment through year contract. Negotiated to pay 53 per month though end of contract, 2018. System disabled due to faulty equipment. Has never performed properly. Disgusted in Denville, NJ
    System collecting dust, and no protection.
    Read More
  15. User Score
    1
    February 1st, 2016 Salem, SC
    4 people found this review helpful!
    Judging from the reviews on here, I’m not alone in my experience of lousy service. I’ve had them for almost 5 years in SC. From the start, I had issues with Vector. The guy who did the install messed up a few items even though the house was prewired. He even spliced my phone line, even though that wasn’t necessary. Took a while to get someone else out to get it all working OK.

    At least once a year, I’d get a call saying the alarm wasn’t functioning properly and I’d have an extension I had to call. The guy NEVER answered and would return my call up to a day later, so we’d typically play phone tag for a week. So for at least a week, I had no functioning alarm service. This finally happened again last week, so I decided to cancel and move to someone else. Trying to cancel was a CHORE! On hold for over half an hour, then disconnected. I’d get someone and tell them I want to cancel and they’d put me back on hold! Then someone will “need to call me” and they called three days later. I got the message and called them back- did they answer? NO, but returned my call 4 days later. Par for the course- horrible, horrible service and communication.

    Then they let me know that I have an auto-renewing contract that isn’t up until May. Nice… Would I like to cancel now and pay the balance, or cancel effective May 1? Not much logic in canceling now and paying for no service. Of course, this was all after the offer of new equipment, upgrades, reduced price, etc, etc. Stay away- you can do way better.

    Read More
  16. User Score
    10
    January 25th, 2016 Lancaster, PA
    3 people found this review helpful!
    We have had Vector for 7 years at our home. We have always had great service. From setting off alarm and their quick response never fails. Even on the rare occasion when they cannot get a hold of us to confirm things ok or not they contact police for them to check our home. They have been grey for us! I feel safe knowing they are monitoring my home.
    Read More
  17. User Score
    0
    January 5th, 2016 Washington, DC
    2 people found this review helpful!
    So far, so terrible. The operational backend of this company is dismal, and I really don’t want to stick around to see if their security services are similar. If a company cannot execute the ‘easy’ stuff; the likelihood of them performing ‘critical’ stuff becomes a risk. The very last impression you want to give considering their industry. My next two stops: our local news rag for an Op-Ed and an attorney friend. ‘Victimized by Vector’…coming soon.
    Read More
  18. User Score
    0
    December 13th, 2015 Wilkes Barre, PA
    8 people found this review helpful!
    Vector is the worse security system I have ever owned. There have been times my alarm went off and I never received a call from the monitoring service to see if ever thing was okay. I have had equipment issues and when I called to have someone come to look at my system I was placed on long hold times. I called for two weeks straight and never spoke with anyone, when I stopped payment then and only then did someone called me. At this point I was done with this company, I was not going to pay for a security system that I did feel secure with.
    Read More
  19. User Score
    0
    October 13th, 2015 Pasadena, MD
    6 people found this review helpful!
    Rude, liars, very poor customer service. Don’t care about you. Horrible company in Columbia MD
    Read More
  20. User Score
    0
    October 12th, 2015 GA
    5 people found this review helpful!
    The are awful!!
    Read More

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Our Score
7.6
User Score
2.3
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$39.95

Install & Equipment Fee

$0

Contract Length

36-60

Cancellation Policy

Fees May Apply

System Relocation Fee

Fees May Apply

Number of Reviews

221
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,441