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Reviews for Alarm.com | 2019 Home Security Company Reviews
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Reviews for Alarm.com | 2019 Home Security Company Reviews

Alarm.com

Alarm.com is a smart home security and automation company. Offers high-tech equipment but contracts out services.

Our Score
7.0
User Score
1.6
Our Score
7.0
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$40-60

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

80

This Review is maintained by Chase Sagum

Review Last Updated: September 20, 2019

Alarm.com is an all-in-one technology provider. The company places a heavy emphasis on the tech equipment they offer and how it can integrate homes and businesses. These products are for tech-savvy individuals and include home security automation, energy management, property access, video monitoring, and wellness – all from their app. Those interested in Alarm.com must use a third party provider.

Rank Chart
User Rating
Monthly Price
Upfront Costs
Review

#1

7.7
$19.99-42.99
$0

#2

7.1
$34.99-49.99
$69+

#3

5.1
$34.95-59.99
$199-499

#18
Reviews for Alarm.com | 2019 Home Security Company Reviews

1.6
$40-60
Undisclosed

Pros

High-Tech Equipment

Alarm.com is more than a home security company. They sell almost any smart home technology a tech-lover could want. With intelligent learning, Alarm.com’s equipment learns the patterns of day-to-day life, and are able to recognize inconsistencies in the home. Products they offer include:

  • Interactive Home Security System. Their home security system is professionally monitored 24/7. It’s also crash-proof, gives extreme weather alerts, and has a two-way voice system. The system uses a cellular connection.
  • Property Access. Customers can use an app to open and shut their garage door and lock the doors to their home.
  • Video Monitoring. Alarm.com has indoor and outdoor cameras, doorbell cameras, and video analytics. Owners can stream or playback recorded video within their app.
  • Wellness. Both seniors and families can benefit from the company’s wellness plan (similar to a medical alert device).
  • Energy Management. Control smart thermostats and lights to help save energy.

Alarm.com Smart Home Integrations

Alarm.com has always been top in the industry when it comes to new technology. The company was one of the first to offer an app for smartwatches. Their app in the Google Play store is rated 3.9/5, and 4.8/5 in the apple store. These are high ratings compared to other home security apps. Other app integrations they offer include:

  • Apple TV
  • Fire TV
  • Apple Watch
  • Amazon Alexa
  • Google Home

With Alarm.com’s technology, there is total remote access from a smartphone, smartwatch, or computer. For example, a customer can turn their lights on and off from wherever they are, check on kids that are home alone, and see when packages are delivered.

Cons

Alarm.com Complaints

  • Trying to get ahold of the company
  • Technical support
  • Unreliability of cameras
  • Home security contract (length and the cost to get out of the contract)
  • Alarm system not working properly or false alarms

Must Use Third-Party To Purchase

Alarm.com uses authorized security dealers to install and monitor their products. The company’s website does not list their authorized dealers on their website. Just to find out if there is an authorized dealer in a zip code, or who they are, interested parties need to send over full name, email address, and zip code to Alarm.com.

Undisclosed Information

Potentially customers will also need to send over their personal information just to get an idea of pricing. Alarm.com does not list costs on their site, as costs will vary from dealer to dealer. The company has this vague description of costs on its site, “Low upfront costs and ongoing monthly service fee similar to a cell phone…”. Overall, upfront costs will likely depend on which equipment from Alarm.com is used.

Monitoring costs may run from $40-60. Other reputable home security companies offer monitoring for as little as $19.99/month. Several more are in the $30-45 range.

Contract lengths are similarly undisclosed due to dealer preferences. Multiple reviewers mention that contracts can last up to five years and that customers must pay to cancel them when they move.

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Our Recommendation

Despite offering customized options for alarm and smart home automation, there is somewhat limited transparency in terms of what Alarm.com offers. Tech-savvy individuals may enjoy integrating their home with the many products offered by Alarm.com. However, those looking for a system more focused on home security will be able to find a less expensive system with shorter contract lengths. We recommend reading the reviews from Alarm.com customers below and comparing them to our top home security companies before making a decision.


Alarm.com Equipment

Smart Home Security Equipment

Alarm.com lets customers build their own system to get the exact products they want in their home. All smart home and home security devices offered by Alarm.com (and more) can be controlled via the Alarm.com mobile app. To find pricing information on the below equipment, contact Alarm.com to find a dealer near you.

  • Security panel (two-way voice control, crash and smash technology)
  • Indoor camera (video monitoring)
  • Outdoor camera
  • Doorbell camera
  • Smart lock
  • Image sensor
  • Garage door control
  • Window sensor (communicates with thermostat)
  • Smart thermostat
  • Temperature sensor
  • Extreme weather alerts
  • Smoke detector
  • Carbon monoxide detector
  • Light control
  • Water sensor
  • Pet tracker
  • Solar panels

 

 

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80 Alarm.com Reviews

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  1. User Score
    1
    February 19th, 2018 Ephrata, PA
    6 people found this review helpful!
    Wife received a call from this security co the day after her car was broken into. Interesting, you think?? Poor customer service. Each time you have contact it will be someone in an entirely different area of the country. Did not receive doorbell initially, and still haven’t received the remote light bulbs. Camera motion recording, which is the reason we wanted something, is an absolute joke. About 5-10 second clips at 5 FPS. Black and white nighttime. And, great at recording rain, snow and fog. Hundreds of clips per night. But, does not record human or even vehicle activity, 15 feet away from the camera. Company remotely made changes to the settings, still the same problem. Doorbell video recording turned off because the flags blowing in the wind set it off. If someone were to break into the car again, this $55/month system will be absolutely USELESS. What is the point?? We decided we made a mistake, and wanted to give back the equipment and cancel. After only 2 weeks, “too bad”. You signed a 3 year contract. They are right. So we are stuck with a useless monthly bill. Pathetic, shady business practice. STAY FAR AWAY.
    Read More
  2. User Score
    2
    January 22nd, 2018
    8 people found this review helpful!
    Maybe through the alarm panel alone service may be good, but as for outdoor cameras , absolutely garbage, dont work when it snows or rains day or night, reset several times for picking up.objects but dont matter, just cheap quality but e pensive to buy cameras, what is the sense of having them shut off most of the time cause they misread.????
    Read More
  3. User Score
    2
    December 22nd, 2017
    7 people found this review helpful!
    Coustomer service sucks hung up 3 times on me
    Read More
  4. User Score
    2
    November 21st, 2017 San Rafael, CA
    5 people found this review helpful!
    Very disappointed. Many false alarms. Knox Security and Alanm.com blame on equipment and software. Failed camera and motion sensor at first. After false police reports, they were changed. Have had temperature alarms for extreme temperatures for 3 weeks. They can’t seem to stop this. Now they are saying communications from Alarm.com is blocked to system. This is new. Daily issues with system. My winter house has Eccbee thermostats and Blink cameras. Works 100% better at 10% of the price. Very disappointed.
    Read More
  5. User Score
    1
    November 18th, 2017
    5 people found this review helpful!
    Alarm has been chipping for days unable to troubleshoot
    Called / email got tech support. Voice mail no return calls
    Would not buy this unit / service again. One issue after another
    Frustrating
    Read More
  6. User Score
    10
    October 27th, 2017 Lincoln, NE
    5 people found this review helpful!
    This is the best technology on the market, hands down. I think that a lot of the complaints I’m reading in the other reviews have a lot more to do with the dealers that the customers are using. I love my system, am constantly impressed by how current they are with new product integrations, and feel that my own experiences with their support are top notch. A lot of that comes from my dealer, though, as I know that when I submit a support ticket, that ticket gets passed down to my dealer for them to either address or escalate.
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  7. User Score
    0
    October 3rd, 2017
    8 people found this review helpful!
    The WORST SECURITY ALARM SYSTEM!!! i have ever signed up for. At first they will sale talk their products(latest gadgets, additional upgrades…) then you sign the contract, my biggest mistake. I had a month or two left on my previous alarm system, alarm.com tech said we’ll take care all the paper works to release you from your current alarm system come to find out it was never done i ended up doing it myself and paying 2 alarm system. I had other gadgets/upgrade that is part of contract that was NEVER INSTALLED which i am paying for. Now one my sensor is down, its been brought up to their attention but still no return calls/follow up. DO NOT SIGN THE CONTRACT UNTILL ALL WHAT THEY PROMISED ARE INSTALLED, that goes with all other alarm system companies. I cant wait to finish my contract. Do your research, NO CUSTOMER SERVICE WHATSOEVER!!!!!!
    Read More
  8. User Score
    1
    September 28th, 2017 Huntington Beach, CA
    4 people found this review helpful!
    I have an Alarm.com system provided by Protection 1. Overall I am happy with the system and it does have better features than the one that was replaced.

    BUT, some of the advertised features do not work reliably and I have not been able to get any attention to the matter from their support staff. The problems are with the Notification system and the Alarm.com app. (The phones I am using are Android, can’t comment on iOS phones.)

    There is a feature that allows you to create a “geo-fence” and be notified if you leave (enter) the fence with the alarm system disarmed. This would be a really useful feature if it worked. However it is flawed almost to the point of being useless.

    First, we have two phones with the Alarm.com app. I have configured both phones, and to the best of my knowledge they are configured identically. However one of the phones keeps getting a notification that it has not checked in with the Alarm.com server within the last 24 hours. This even when both phones were on identical paths during our vacation for a week. One phone communicated just fine, one did not. No one at Alarm.com seems to care, though. They respond to my trouble tickets by simply closing them with no commentary.

    Second, often the system is confused about either the time or the location of phones. I have got multiple sequences of alarming notification, disarming notification, followed by a notification that I have left the geo-fence without arming the system. (The actual “time” on the failed to alarm notification is smack in between the arming and the disarming times, so clearly the system was armed when the Alarm.com software thought it had checked.

    Read More
  9. User Score
    2
    September 7th, 2017 Reno, NV
    6 people found this review helpful!
    I’ve been a customer for about 3 weeks and I can’t get tech support to give me a call. I have an IRIS garage door opener that can be operated by my GE z-wave controller. The installer did a great job of updating my software on the GE controller, but I can’t get tech support to add the modual to the web interface. I did get a call asking if anyone had contacted me and said the would by the end of the day. That was 4 days ago and still no call.
    Read More
  10. User Score
    0
    July 29th, 2017 Oklahoma City, OK
    8 people found this review helpful!
    Their equipment is faulty will not take responsibility for damaged equipment takes forever for them to pick up the phone when your alarm goes off horrible customer service they could care less if your on the contract do not sign a contract with this company
    Read More
  11. User Score
    1
    July 24th, 2017 Cincinnati, OH
    7 people found this review helpful!
    We purchased their system for our vacation home in Florida. The system has difficulty reading its own components often giving battery failures for items with no batteries. Smoke detectors can’t be recognized by system after new batteries installed leading to replacement and greater cost. Thermostat inaccurate on temperature. Front door lock couldn’t be read after new batteries installed and was told it would have to be replaced as well. All in all a waste of money and expensive to have to keep replacing components because the system doesn’t recognize any of the components. We have called the tech who installed it repeatedly for issues and he just wants to charge us when it’s the system that does not read its own components. His attitude is in line with what I have read in here with alarm.com phone service. I am not under any contract but I would never use this system again. Failures started within 14 months of installation. Every time there is a sound in the house the system says “glass break—-room” whereevwr the sound is. The sounds are nothing that should set off glass break alarms. Totally useless.
    Read More
  12. User Score
    0
    April 29th, 2017
    7 people found this review helpful!
    I have had Alarm.com for 2 years now. I have a contract for 3 years. Thank God I only have one year left. I have not informed myself on how cancellation works but reading all their policies and reviews it seems like it is not going to be easy. So my problem is; my lock pad got wet from the rain, so in no time it stopped working, it got rusted, and I honestly hate calling to complain or say anything because they always take forever to answer, or just give you useless information, their customer services stinks big time. So after a long time I called them to tell them my lock pad is not working and one of the girls told me to clean it with alcohol, so I did. Then it did start working again but with some issues, so I called again and the guy very rudely and not helpful told me that alarm.com does not cover that, that it would be under my expense to replace it. So I got so mad and asked to talk to their manager but I guess I felt it would have been useless if they allow their customer representatives to talk to their customers like that, so I knew he was going to tell his manager all this lies and I just hung up and saved myself the time I would have lost. On Monday I will call for sure to see what is the catch to cancel their service.
    Worst security company ever! I will never get them again nor recommend them to anyone.
    It does not make any sense to be paying close to 80$ a month for something they will not want to fix to make the customer happy.
    Read More
  13. User Score
    3
    April 27th, 2017 Baltimore, MD
    5 people found this review helpful!
    Activating over cellar services most of the time never works I have to try numerous times to try and activate my system. It’s a good thing I don’t live in a high crime area.

    But because I pay an expensive price I’d expect it to work.

    Read More
  14. User Score
    9
    April 17th, 2017 Boiling Springs, SC
    0 people found this review helpful!
    Very good.great support and state of the art technology.
    Read More
  15. User Score
    0
    April 7th, 2017 Bethesda, MD
    9 people found this review helpful!
    My system relies on Alarm.com for the phone app to communicate with the base station. Though I live in an urban area, the Alarm.com app is unreliable to the point of being useless. Having had techs out to the house twice in the last week, I am in the market for a system that doesn’t use this company’s technology.
    Read More
  16. User Score
    5
    April 2nd, 2017
    6 people found this review helpful!
    The cost per month is high for just basic camera compared to other companies. For installation I paid a lot too. I wanted to get the video instead of the camera that just takes pictures but was told that is $250 and $5 MORE per month. Ridiculous. I do have a good contact guy that answers when I call and we needed some sensors replaced they came out and did that. Nice guy that installs.
    Read More
  17. User Score
    0
    March 30th, 2017
    9 people found this review helpful!
    You are forever on hold for hours, cameras consistently break down within first year. Battery on cellular device only last 20 min during power failure meaning alarm useless. If someone disconnects camera or power failure your not notified at all or covered. If tech comes out after warranty which they will they charge 75-100$ hour. Poor customer service. They should have life time warranty on their products while you are hooked up with them no more than 3 minute holds and immediate service for techs to come out and repair. I also asked to speak to the top person and was told they are not available and customer service was as high as I could voice my complaint.
    Read More
  18. User Score
    1
    March 21st, 2017
    6 people found this review helpful!
    I own a business and having a security system is an absolute must. I used VIVINT before and never had any problems. With Alarm.com My system stops working every other month. When I Call tech support, they tell me they have to send a tech out and it cost $75 an hour plus $25 for service call. When something is broken or not working they replace it and charge me a lot of money. I had 2 cameras installed and a recorder(SVR) and it cost over $1,000. I will cancel my contract as soon as I can, but they have absolutely no early out option. I tried to pay extra to cancel my contract and they will not allow anything other than finishing contract.
    Read More
  19. User Score
    0
    January 20th, 2017 College Station, TX
    6 people found this review helpful!
    Every year I call to cancel they keep adding more years to my contract first it’s two years than they said it’s three years and now they said it’s five years. I said I would never sign a five year . So they said if I don’t pay it I will be sent to collections and hung up on me. Worst customer service me worst company ever.
    Read More
  20. User Score
    7
    January 12th, 2017 Newport News, VA
    5 people found this review helpful!
    They offer the same billing options as ADT in auto pay. They delivered on time as expected and installed in just a couple hours. They can use existing equipment and when it failed on us they caan right out and replaced it at no charge. Their customer service though leaves a lot to be desired. Call in and wait to get answers and then you are hooked up with regional whom doesn’t always answer the questions.
    Read More

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Our Score
7.0
User Score
1.6
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$40-60

Install & Equipment Fee

Undisclosed

Contract Length

Undisclosed

Cancellation Policy

Undisclosed

System Relocation Fee

Undisclosed

Number of Reviews

80
Our Score
8.9
User Score
7.7
Rank this Company

Ratings Breakdown

Monthly Monitoring Fee

$19.99-42.99

Install & Equipment Fee

$0

Contract Length

36 Months

Cancellation Policy

Pay Balance

System Relocation Fee

Free

Number of Reviews

2,431