Time Warner Cable Intelligent Home

Time Warner Cable is a well-known cable TV and internet provider that also offers a range of smart home security and automation packages. Time Warner gives customers access to professional installations, state-of-the-art touchscreen panels, 24/7 monitoring, and video surveillance. However, these features come at a price—the upfront cost of a Time Warner home security system is relatively high compared to what other companies in the industry typically charge.

Rank Chart

User Rating

Monthly Price

Upfront Costs

Review

#1

8.6

$19.99 - $42.99

$0

Read Review

#2

8.4

$34.99

$99.95

Read Review

#3

4.2

$34.99

$0

Read Review

#33

3.1

$39.99

$99 - $199

Current

FAQs

All questions and answers in this FAQ section have been taken directly from Time Warner Cable’s website. For any additional questions, we recommend visiting the Time Warner website or calling the company directly.

What equipment is included with Time Warner Cable IntelligentHome?

The basic equipment in every Time Warner Cable IntelligentHome package includes:

• 1 touchscreen
• 2 wireless door/window sensors
• 1 wireless motion detector
• Yard sign and window decals

Additional peripherals, which can be purchased as add-ons or may be part of a larger package, include:

• Additional wireless door/window sensors
• Additional motion detectors
• Key fob
• Wireless smoke detector
• Wireless keypad (for second entrance)
• Wireless video camera (day or night)
• Thermostat
• Lamp module
• Glass break detector
• Carbon monoxide detectors (where available)
• Flood detectors (where available)
• Light switch module (coming soon)

Who provides the professional monitoring of Time Warner Cable IntelligentHome?

24/7 monitoring is provided by Time Warner Cable’s Five Diamond-Rated Emergency Response Center. The ERC currently monitors and dispatches emergency personnel to tens of thousands of homes across the country.

Can IntelligentHome be used for businesses?

At this time, IntelligentHome is only available to residential customers.

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Contract Details

Time Warner requires its home security customers to sign into an 18-month agreement. In addition, customers must utilize Time Warner internet services in order for the security equipment to function properly. Customers who choose to cancel monitoring service prior to the end of the agreement term will be charged an early termination fee. Below are excerpts from Time Warner’s home security contract, along with our breakdown of each section. Note: in contract excerpts, “we” is referring to Time Warner.

1. You Must be a Time Warner Cable Broadband Customer

(a)  You must be an existing subscriber to Time Warner Cable’s High Speed Date (or HSD) Service, at the “standard” level or higher, to receive the IntelligentHome Service.

(b)  If you stop receiving Time Warner Cable high-speed Internet service at the standard level or higher, or fail to maintain your high-speed Internet account in good standing and the service in good working order, we may suspend or terminate your IntelligentHome Service.

(c)  We will include in our calculation of your aggregate monthly data usage the data that is sent to and received from your premises in connection with the IntelligentHome Service.  As a result, if your HSD Service level has a Bandwidth Limit, data usage charges relating to the IntelligentHome Service may apply.

Why It’s Important

In order to be eligible for a Time Warner home security system, you must be an existing subscriber to the company’s high speed internet service at the “standard” level or higher.  If you have Time Warner internet and then cancel it while a customer of Time Warner home security, the company may terminate your security agreement.  If having a home security system causes data levels to exceed your data limit, Time Warner might charge you extra.  

5. Your Responsibilities Regarding the IntelligentHome Equipment

(a) The Time Warner Cable Equipment belongs to us and must be returned to us if you cease to receive the IntelligentHome Service for any reason.

(g) Time Warner Cable will not test or inspect any fire alarm system other than a fire alarm system that we install.  You are responsible for determining whether your non-TWC fire alarm system complies with applicable building code and fire protection requirements in your area, and for ensuring that any such system is working properly.

(h) You are responsible for determining the IntelligentHome Service and Equipment that best meet your needs.  You are not relying on our skill or judgment in making this determination and we cannot accept any responsibility for your choices.

(i) You will notify us of any problems with the IntelligentHome Service and Equipment as promptly as possible.

Why It’s Important

The home security equipment installed in a customer’s house is property of Time Warner and must be returned to the company if service is cancelled. Customers are responsible to test the equipment to make sure that it works. If there is a problem with the system, it is the customer’s responsibility to notify the company.

7. Our Services are Not Guaranteed and Our Liability is Limited

(a) We operate the IntelligentHome Service, which is electrically powered, over our broadband network.  If, for any reason, the Equipment or any portion of our cable system is unable to carry broadband communications (for example, due to power or equipment problems) or if your home or area experiences power or equipment problems, the IntelligentHome Service may not work correctly or may not work at all.

Why It’s Important

If the equipment or any part of the system is hindered by limited network or internet service, the home security system may not function at full capacity.

8. You are Agreeing to Limit Your Legal Rights

(a) You waive (in other words, give up) the right to commence any proceeding against TWC if the relevant events occurred more than one year earlier. This waiver is not enforceable, and the normal statute of limitations in your area will apply, if you notified TWC in writing of the events giving rise to the proceeding within one year of their occurrence.

(b) Under Section 15 of the Residential Services Subscriber Agreement, each of us agrees to submit certain Disputes to the American Arbitration Association for resolution under its Commercial Arbitration Rules or, by separate mutual agreement, to another arbitration institution.  You may opt out of this arbitration provision.  If you do so, neither you nor TWC can require the other to participate in an arbitration proceeding.  To opt out, you must notify TWC in writing within 30 days of the date that you first became subject to this arbitration provision.

Why It’s Important

If there is a situation that requires legal attention, it must be brought against Time Warner within a year of its occurrence. After a year has passed, the customer’s right to bring action against Time Warner is lost.

Equipment Overview

Time Warner uses equipment and technology from SMC Networks, which is the only vendor to service 12 of the top 14 multi-service operators in North America, including Comcast, Time Warner Cable, and Rogers.

Time Warner home security systems include the SMC Ruby RB5701-Z touchscreen, which is the central device that controls the entire home security and automation platform. The touchscreen includes ethernet, wifi, and GSM/GPRS communication channels by default. In addition to the touchscreen, the Ruby family includes the SMCMT03-Z infrared motion sensor, which is highly sensitive to moving infrared sources. It also features superior immunity to RFI, vibration, static electricity, temperature changes, and other false alarm sources.

If Time Warner customers choose to have cameras installed in their home, they can access the footage in real time via any internet-connected device, including laptops, smartphones, and tablets.  Customers can also control the thermostats, carbon dioxide monitors, and lighting remotely. For example, customers have the ability to switch their kitchen lights on from miles away using their smartphone.

Pricing and Packages

Time Warner Cable offers set equipment packages which customers then have the option to customize in order to best fit their needs. Security packages start at a basic level and then increase from there. Available packages include IntelligentHome Security; IntelligentHome Security and Video View; IntelligentHome Security and Energy; and IntelligentHome Security, Video View, and Energy. Customers have the ability to upgrade any package. Pricing breakdowns for each package are as follows:

Installation

All Time Warner home security system installations are performed professionally and cost $99. Customers will need to schedule a time for a Time Warner technician to come to their home and set up the system.

Monitoring

All Time Warner Cable IntelligentHome packages come with 24/7 professional monitoring. Pricing varies based on equipment package, but rates start at $39.99 per month. With professional monitoring, a Time Warner representative will notify both the homeowner and proper authorities in the event of an emergency. In addition to having their system monitored by a professional, homeowners also have the ability to monitor and adjust settings on their system themselves via laptop, smartphone, or tablet.

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