News Update: "Beware of home alarm sales scams. Read about other people's experiences online first." - FTC
#30
time_warner

Time Warner Cable

Biggest Customer Gripe: Bad Customer Service (read reviews)

Our Score
6.7
User Score
3.0

News Update: Is Your Home Hackable?

Our Score
6.7
User Score
3.0
Rank this Company
Ratings Breakdown

Price

Basic monthly payment
$39.99

Up-Front Costs

Activation, Install & Equipment
$99 - $199

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
18

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
46 Years

A

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
88

This Review is maintained by

Review Last Updated: February 12, 2016

Time Warner Cable is mostly known for its cable TV and Internet packages; however, the company now offers a range of “smart” home security packages and home automation features that are professionally installed. We like that Time Warner gives customers access to a state-of-the-art in-home touchscreen, 24/7 monitoring, and video surveillance. A drawback you might notice with Time Warner Cable is the company’s high upfront costs.

Rank Chart Monthly Price Upfront Costs Video Our Score
#1
$19.99 $0 Yes
9.4
#2
$34.99 $99.95 Yes
9.1
#3
$24.99 $0 Yes
8.8
#30
time_warner
$39.99 $99 - $199 Yes
6.7

The Good

  • Shorter Contract Lengths
  • State-of-the-Art Touchscreen Panel
  • Broadband Monitoring with Cellular Backup
  • Indoor or Outdoor Video Surveillance
  • Professional Installation

Time Warner Cable has a contract length of 18 months, which is considerably shorter than the three- to five-year contracts offered by many other companies in the industry. We appreciate Time Warner’s transparency with regard to what equipment you can add to your package, as well as pricing for individual devices. Time Warner Cable has a wide variety of great products available for you to get started with making your home secure and automated. Its packages include an in-home touchscreen, a motion or glass-break sensor, two door/window sensors, and depending on what package you choose, either a smart thermostat or an indoor/outdoor camera.

Of all the devices included in Time Warner Cable’s home security package, we found the robust touchscreen panel to be the best. Not only does the in-home touchscreen have a sleek, attractive design that fits with any home, but it also carries a 24-hour battery backup, built-in cellular (backup),Wi-Fi connectivity, and access to dozens of apps. The 24-hour battery backup, cellular backup, and Wi-Fi connectivity are important because your security system will still be up and running – even if your home’s electricity or internet is not. The apps that come with the in-home touchscreen provide a number of functionalities, including a digital photo frame, weather and news updates, a calculator, and more.

The Bad

  • Expensive Upfront Costs
  • Higher Monthly Payments
  • Pricey Equipment
  • Internet Service from Time Warner Required
  • No Landline Connections Available

Time Warner Cable requires those who purchase its home security packages to use its internet service as well. While Time Warner requires this for security purposes, making the switch can be difficult, expensive, and largely inconvenient for non-TWC customers. We noticed that the company’s monthly monitoring service starts at $39.99 per month, which is double what some home security companies charge for comparable packages. Upfront costs start at $99.99 or more depending on your package, and Time Warner Cable’s equipment is more expensive than what we have seen with other home security companies. For example, you will be paying somewhere between $20 to $40 more for window/door sensors and motion detectors with Time Warner, whereas you would pay nothing with Protect America.

Based on reviews we’ve received on our site, many customers have had problems with the cameras they ordered from Time Warner Cable. Customers reported that their cameras would either work half the time, only display black and white footage, or malfunction in weather below 32 degrees. Lastly, some customers mentioned that these cameras are not compatible with other home security systems; they will only work with Time Warner’s home security system. Cameras from other home security companies are usually compatible with multiple systems.

Click here to see what home security companies are top-rated.

The Bottom Line

If you already are a customer of Time Warner Cable and want a professional installation, then we recommend you check out its home security packages. The In-Home Touchscreen will help you control all of your home security features and gives you access to a number of useful apps. However, Time Warner Cable’s monthly monitoring, upfront costs, and equipment is more expensive than many other home security companies out there. We recommend you read the user reviews that have been left on our site, as well as investigate reviews for our top companies to help you make a decision.

View Top Rated Companies

1. You Must be a Time Warner Cable Broadband Customer

(a)  You must be an existing subscriber to Time Warner Cable’s High Speed Date (or HSD) Service, at the “standard” level or higher, to receive the IntelligentHome Service.

(b)  If you stop receiving Time Warner Cable high-speed Internet service at the standard level or higher, or fail to maintain your high-speed Internet account in good standing and the service in good working order, we may suspend or terminate your IntelligentHome Service.

(c)  We will include in our calculation of your aggregate monthly data usage the data that is sent to and received from your premises in connection with the IntelligentHome Service.  As a result, if your HSD Service level has a Bandwidth Limit, data usage charges relating to the IntelligentHome Service may apply.

Why it’s important

In order to be eligible for a Time Warner home security system you must be an existing subscriber to their high speed internet service at the “standard” level or higher.  If you have internet and then cancel it while a customer of the home security section they may terminate your security agreement.  If having a home security system causes data levels to exceed your data limit then they might charge you extra.  

5. Your Responsibilities Regarding the IntelligentHome Equipment

(a) The Time Warner Cable Equipment belongs to us and must be returned to us if you cease to receive the IntelligentHome Service for any reason.

(g) Time Warner Cable will not test or inspect any fire alarm system other than a fire alarm system that we install.  You are responsible for determining whether your non-TWC fire alarm system complies with applicable building code and fire protection requirements in your area, and for ensuring that any such system is working properly.

(h) You are responsible for determining the IntelligentHome Service and Equipment that best meet your needs.  You are not relying on our skill or judgment in making this determination and we cannot accept any responsibility for your choices.

(i) You will notify us of any problems with the IntelligentHome Service and Equipment as promptly as possible.

Why it’s important

The equipment installed in a new customer’s house is leased equipment and belongs to Time Warner.  All testing on the equipment is the responsibility of the home owner.  If there is a problem with the system it is the responsibility of the home to notice the company.

7. Our Services are Not Guaranteed and Our Liability is Limited

(a) We operate the IntelligentHome Service, which is electrically powered, over our broadband network.  If, for any reason, the Equipment or any portion of our cable system is unable to carry broadband communications (for example, due to power or equipment problems) or if your home or area experiences power or equipment problems, the IntelligentHome Service may not work correctly or may not work at all.

Why it’s important

If the equipment or any part of the system is hindered by limited network or internet services the home security system my not function at full capacity.

8. You are Agreeing to Limit Your Legal Rights

(a) You waive (in other words, give up) the right to commence any proceeding against TWC if the relevant events occurred more than one year earlier. This waiver is not enforceable, and the normal statute of limitations in your area will apply, if you notified TWC in writing of the events giving rise to the proceeding within one year of their occurrence.

(b) Under Section 15 of the Residential Services Subscriber Agreement, each of us agrees to submit certain Disputes to the American Arbitration Association for resolution under its Commercial Arbitration Rules or, by separate mutual agreement, to another arbitration institution.  You may opt out of this arbitration provision.  If you do so, neither you nor TWC can require the other to participate in an arbitration proceeding.  To opt out, you must notify TWC in writing within 30 days of the date that you first became subject to this arbitration provision.

Why it’s important

If there is an event that requires legal attention, it must be brought against Time Warner within a year of the events occurrence.  If it is past a year the customer then waives their right to bring action against Time Warner.    

The Good

Customers of Time Warner have the option to package their internet, TV, or phone services together with a home automation package.  The automation package is called “Intelligent Home” and includes many of the best home automation features available on the market today.  From your smart phone, laptop or in-home touch screen you can arm or disarm your system, view live video from in-home cameras or even set your lights and thermostat to be just the way you like it.  Included in the Intelligent Home automation package is the following:

  • 24/7 monitoring protection
  • Easy Installation (all wireless)
  • Access on the go—arm and disarm your equipment from anywhere
  • In-home cameras—can be monitored through any internet device
  • Customizable settings through the Time Warner secure customer website
  • Temperature control remotely

If a customer already has Time Warner services then they have the option to get the Intelligent Home for $33.99/month.  Also, there is also an internet promotional that offers installation for $99 and comes with an 18 month contract.  This is currently one of the best deals on the market for home automation and one of the shortest contracts periods available.

The Bad

The biggest downside to going with the Time Warner Intelligent Home is that you have to already be a Time Warner customer and have high-speed internet through them to get the package.  Most other internet providers that bundle home security only ask that you maintain high-speed internet, however, Time Warner requires new customer to buy it through them.  This could be problematic for new customers that are already in a multiyear contract with another cable or internet provider.

The Bottom Line

If you are already a Time Warner customer and are in the market for a home automation system then Intelligent Home would be an affordable and high-quality means of having remote access to your home devices.  However, if you are not a current customer then it might be too big of a burden to switch your cable/phone/internet to Time Warner just for the home automation system.  We suggest you discuss your options further with a Time Warner representative.

Time Warner has established home security and monitoring for Cox, Swisscom-Europe, Comcast and Rogers- Canada among other homes. Most recently, Time Warner opened its services in Kansas City in the bid to expand its services of ensuring security to its customers. Its service is also commonly termed as the IntelligenceHome.

Time Warner provides an “intelligent” security system that offers a remote surveillance of homes throughout the day and night. It is an “I-managed” cable controlled organization which receives support from Kleiner Perkins Caufield & Bayers.

Technology and Equipment Overview

Time Warner uses SMC equipment and technology. SMC Networks (equipment provider) is the only vendor to service 12 of the top 14 multi-service operators (MSOs) in North America including Comcast, Time Warner Cable, and Rogers.

The Time Warner home security system includes the SMC Ruby RB5701-Z touchscreen which is the central device that controls the entire home security and automation platform. The touchscreen includes ethernet, WI-FI and GSM/GPRS communication channels by default. In addition to the touchscreen, the Ruby family includes the SMCMT03-Z infrared motion sensor. The SMCMT03-Z Motion Sensor is highly sensitive to moving infrared sources. It features superior immunity to RFI, vibration, static electricity, temperature changes, and other false alarm sources.

Time Warner makes use of technology by monitoring your home through several cameras that are connected to the internet and you can access them though the internet enabled machine, be it an iPad, laptop, smart phone or a tablet. This can be done using any internet-linked device. At the same time, customers can also control the thermostats, carbon dioxide and lighting. For example, customers can switch lights on in the home while miles away.

Pricing and Packages

Time Warner Cable offers set packages and the option to customize for homeowners who do not like what the TWC packages have to offer. TWC IntelligentHome starts with basic packages and then increases value and level of security from there. Available packages include: IntelligentHome Security Package, IntelligentHome Security and Video View Package, IntelligentHome Security and Energy Package, IntelligentHome Security, Video View and Energy Package, and then an Upgrade Package.

There is only one basic monitoring package. Prices and fees change based on what equipment come with a particular package, but monitoring is all rolled into one service. Pricing breakdown for each package is as follows:

Security Package: $99.99

  • 1 in-home touchscreen
  • 1 motion or glass break sensor
  • 2 door/window sensors
  • 24/7 monitoring
  • Advanced home management

Security and Video View Package: $149.99

  • 1 in-home touchscreen
  • 1 motion or glass break sensor
  • 2 door/window sensors
  • Indoor/outdoor camera
  • Live video feed with 24/7 playback
  • 24/7 monitoring
  • Advanced home management

Security and Energy Package: $149.99

  • 1 in-home touchscreen
  • 1 motion or glass break sensor
  • 2 door/window sensors
  • Smart thermostat
  • Personalized settings
  • 24/7 monitoring
  • Advanced home management

Security, Video View and Energy Package $199.99

  • 1 in-home touchscreen
  • 1 motion or glass break sensor
  • 2 door/window sensors
  • Smart thermostat
  • Indoor/outdoor camera
  • Live security feed
  • Remote control
  • 24/7 monitoring
  • Advanced home management

Upgrade Package $149.99

  • Upgrade existing security system
  • 1 in-home touchscreen

Contract and Cancellation

Time Warner Cable IntelligentHome requires all customers to agree to an 18-month agreement. Customers are also required to utilize TWC internet services for the security equipment to function properly.

There will be an early-termination fee for customers who decide to end the monitoring service prior to the agreement term ending.

Installation

Potential customers are subject to soft credit checks that will qualify them for free equipment and $99 installations. Existing customers can get the installation done for no charge. Time Warner also offers discounted prices on their surveillance cameras and other technologies to as part of the the deal.

The TWC IntelligentHome packages do not offer a DIY solution with their home security and automation packages, so there is no way around the professional installation fee. Customers will also have to schedule an appointment for the technician to come out and set the system up and make sure it is activated.

Monitoring

Time Warner Cable IntelligentHome packages all come with 24/7 professional monitoring for $39.99/month. All monitoring is backed-up and notifies both the homeowner and responders in the event of an emergency. In addition to providing professional monitoring, homeowners are also able to monitor their own home with remote capabilities. They can also adjust settings and control appliances and security features.

To learn more about Time Warner Cable IntelligentHome security, visit their website for more information. For more information on other home security providers, view other company profiles.

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

88 Time Warner Cable Reviews

Select Your Rating:

38
6
3
2
13
4
1
7
4
10
0=WORST 10=BEST

* For verification purposes, please provide the email address you used when signing up with this company.

    Sort By:

  1. User Score
    0
    January 8th, 2016
    0 people found this review helpful!
    I missed your robo call for my input with my latest FIASCO with my security system. So, here goes: you owe me more than just a stupid comment of – “we wanted to check on you”. WHAT? REALLY? Someone in a supervisor capacity should have called me and said: 1) we’re sorry; 2) we screwed up; 3) we didn’t mean to scare the **** out of you; and 4) we will pay your next month bill. Is that so hard? Someone better call me today. Otherwise, I’ll be looking for a new security system company. You do not treat LONG TERM customers (as in over 20 years) very well.
  2. User Score
    0
    January 7th, 2016
    0 people found this review helpful!
    The system just does not work. When you try to set or turn off the alarm remotely you just get a message “Unfortunately your home device appears to have an issue connecting to the server, so this function is unavailable”. The cameras don’t work half the time. You get a message “Communications Failure”.
    Some times you can’t even set the alarm from home as you will get a message that a door or window is open when it is really closed. The system is a joke!
  3. User Score
    0
    December 2nd, 2015
    5 people found this review helpful!
    Customer service is hit or miss. I’ve had absolutely great reps and a very rude confrontational rep multiple times. The cameras have very low resolution and the outdoor cameras are not made to work below 32 degrees…so if you live in the upper half of the country, forget it.
  4. User Score
    0
    November 7th, 2015
    1 people found this review helpful!
    Absolutely one of the worst companies I’ve ever had to deal with in my whole entire life. Your communist. Every time I Holland the customer service is extremely slow to answer put me on hold forever extremely rude and extremely hostile. Multiple outages with the Internet and the cable. Over one year and two months technicians Amenta my house over seven times cannot resolve the issues with the Internet being sluggish and the cable. Upon discontinuing service they informed me they cannot this continue until they get more money and more money and more money once his monies paid they say I have to walk the equipment into the office. Upon trying to walk the equipment into a physical office there is 31 people in front of me . Never never never use this company whatever it takes never ever use Time Warner cable I complete and total nightmare it was easier to get a divorce then it was the disconnect from Time Warner cable and North Carolina takes 12 months for that.
  5. User Score
    0
    October 13th, 2015
    2 people found this review helpful!
    I am highly upset about having security with them all together! please read all reviews as for most of them thats bad happened to me! I spent $350 total for 3 cameras, 2 sensors, and 1 motion detector…
    Just as I was moving i found out that TWC does not service my area…. well lets say they refuse to serve my area according to a previous TWC installer that now works with another company due to TWC scams… Now I am stuck with 3 cameras etc that is NOT COMPATIBLE with any other network out there other than TWC! BEFORE signing up with these people I made sure it was clear that they where compatible with any other company other than TWC! and as for 5 of the reps that I have spoken to over customer service they all have stated the same answer with my same question. and NO they are NOT! compatible with any company for security and now I have lost $350! save your money and time and go somewhere ELSE! P.S…if you want the playback feature you have to pay for it monthly! otherwise you don’t have playback… and they only give you a 3day grace period to figure out if you like the system or not…. on the 4th day your mor than likely mad at the results….
  6. User Score
    0
    August 22nd, 2015
    2 people found this review helpful!
    Suppose to have cable installed today. Installer arrived in time and ran 20 feet of cable inside to outside house. Said he had to go get straps and would be back in 45 minutes. The old trick of starting job then finishing later in the day? Didn’t work with me! 3 hours later still waiting so I called customer support to cancel and complain. TW is as bad as most say!
  7. User Score
    5
    August 19th, 2015
    6 people found this review helpful!
    Please, before you sign up with Time Warner for home security, realize they will charge you significantly more than what they tell you. A $19 installation fee turned out to be three monthly payments of $222 each (extra charges for equipment that they refuse to tell you about until AFTER the installation). As you can see from others who have posted here, it is standard practice for Time Warner to do this type of bait and switch. You have been warned. I hope an attorney launches a class action suit against them. A truly despicable company.
  8. User Score
    0
    August 16th, 2015
    4 people found this review helpful!
    Please save yourself frustration and go somewhere else. I wanted my system for two things only- recorded video and to lock all my doors from my phone. Turns out neither worked. First, the sales person lied- they do NOT have 24 hour monitoring. You can only record 15 seconds at a time here and there. Also, you can only link up 4 doors to your system. I have a one story with 8 doors. Again, salesperson said I would have no problem with all doors and told me to buy all 8 locks from Best Buy at $225 a piece. After I paid for installation is when I found out only 4 would work. The locks they make you buy are for Time Warner only so I am out over $2000 and they do not even work. My video cameras also only work about 50% or less of the time. So I am out a lot of money for a system that does not do even the most basic of what all other systems do. Sad I picked the wrong company for security.
  9. User Score
    0
    August 16th, 2015
    5 people found this review helpful!
    I’ve had all the experiences mentioned below : lied to by sales, rep (promised free thermostat after installation fell through multiple times–will get to this later) bill increased 20% after 1 year, got the old dumb uncle treatment from customer service (dumb uncle is when no one knows how to solve your issue but they sympathize and can CERTAINLY get you to the right dept IMMEDIATELY) BUT back to the intelligent home thermostat I was promised. After a YEAR, they eventually agreed to install it free of charge. Needles to say, I was charged 125, called in, got the dumb uncle, ‘who authorized this? ‘… Classic TWC. If only my story ended there: We live in SoCal, 100 degree summer days. Last night, at 2:45AM my intelligent home thermostat turned the HEAT on in our home, unable to control it from anywhere (phone, touch pad, etc). My wife and I live with a 2 month old baby, so I freaked out. Called twc, they told me that tech support opened at 7am EST. Told him it was 85 degrees outside and there was hot air blasting throughout my home. “I feel bad for you sir”. Ripped thermostat out of the fall, heat thankfully stopped. Waited until 4am to call tech support. It is early Sunday morning, told they can have a tech out between 10 and 11 TUESDAY. It has been over 100 degrees throughout the week and we have a small baby. Told this is earliest they can come. But then, hope, I’m told that there was a broadband outage in my area and maybe rebooting my modem will help. I ask, rebooting my modem will fix the thermostat? Yes, sometimes when there is an outage ‘things can happen’. Ok, so, if I’m not home to reset my modern heat will crank indefinitely? We also have a dog and keep windows closed during day when ac runs, this is a problem… but moving on. We reset the modern and sure enough thermostat seems to be functioning properly. I am so relived at this point. Head back to bed. Ten minutes later, heat turns on again…. I call tech again…. 100% Truth

    Bottom line: I am utterly stupified by TWC and intelligent home. We are canceling everything besides internet. Don’t care what it costs or my sunken costs. This is simply a fraud.

  10. User Score
    0
    August 11th, 2015
    2 people found this review helpful!
    I had my services installed a month ago. The tech was kind and tried to be helpful but he left out very important details on how to work the system. We didn’t get a users manual to go with the keypad but were able to find one online and after exploring through the keypad we found out how to use certain features on it. The equipment worked fine when the tech left but within a few days we had trouble with the motion sensor not doing its job. After that we started having trouble with the entire system which would not go off when we accidentally went through a door with a sensor on it while the alarm was activated. The sensors are falling off the door and wall, the camera has a 10 second delay which the tech said that’s the way it should be. It goes offline sometimes which is tied into my TWC internet. They only give you a 3 (business) days courtesy period to cancel without an Early Termination Fee. I understand that the monthly service cost is more affordable than ADT or Sonitrol but remember you get what you pay for. When I tried calling in to cancel all 10 reps I was transferred to were rude and gave me a hard time and threatened me with fee after fee- Early Termination Fee, Equipment Pick Up Fee, Plus you still have to pay for some of the equipment which not even they want to take back so you have to keep it for $149.99 (2 door sensors, a camera and motion sensor). I wish I would have listed to the reviews before signing up for their Intellegent Home Security service. TWC should not be in the Home Security Business at all. This is making me reconsider using any of their services at all now.
  11. User Score
    0
    August 10th, 2015
    1 people found this review helpful!
    DO NOT waste your time or money dealing with TWC with any of their services. We have had the most trouble particularly with this SO CALLED security service. We could have already been robbed several times due to the delay in response because of equipment malfunctions. This is be far the worst company to do business with and they will nickel and dime you to death. The FREE installation includes 3 sensors and a table top key pad that still to this day does not work properly. AVOID these lying crooks.
  12. User Score
    0
    August 7th, 2015
    1 people found this review helpful!
    So, my Family is required by my Wife’s employer to to maintain a home security system for her home office. Although we get discounts from our home insurance company to use one of their approved providers; we decided to go with Time Warner’s Intelligent Home system in order to stream line the bills we submit for reimbursement. That and the $200 gift card once our security system hardware was paid off. Needless to see we overlooked some small print and our first bill was two day late. Low and behold no gift card, oh and guess what I added a bunch of extra extremely overpriced sensors on a contract that I’m going to now have to pay early termination fees.
  13. User Score
    0
    July 31st, 2015
    3 people found this review helpful!
    The worst customer service in the industry! You have to tell your story to several layers and still never get a supervisor! Long hold times with ABSOLUTELY no resolution. I’m changing providers tomorrow
  14. User Score
    0
    July 30th, 2015
    2 people found this review helpful!
    VERY DISAPPOINTING with misleading information.
    I had set up an appointment to have home security set up in my sons apartment.
    Upon calling to get information, I was informed my son would qualify for a $200. VISA card rebate. In order to qualify for this rebate, he would need to complete a questionnaire online 2 months after the installation of the home security.
    It has been 2 months and I have called TWC to inquire and was informed otherwise. I have been informed my son was suppose to contact TWC 30 days after the installation.
    I have been trying to explain the situation but no one seems to care. TWC says I need to deal with Home security and home security says I need to deal with TWC. I got no where.
    It’s all misleading and is just false advertisement to have you set up home security.
    They provide you the wrong information and when you inquire on your rebate, you’re informed you dont qualify. They just don’t want to give the $200 rebate as they advertise.
    I have made an agreement with my son that I would help him pay for his home security and we have paid on time. If I had it my way, I would terminate the contract and go elsewhere even if I had to pay a little more a month. It’s horrible that a large company like TWC does not listen to their client but instead I have is excuses and pass my call around.
  15. User Score
    0
    July 21st, 2015
    3 people found this review helpful!
    Recently I got a letter indicating a rate hike. The latter is filled with so much utter nonsense, stating that some promotion, which I was not aware of, is ending and that they are still providing me service at this new rate, as if they were giving me a great deal!
    Such nonsense letters are an insult to its customers. They will be better off stating simply that they are increasing the rates due to increased costs associated with whatever the heck they are doing! Next time I get a letter filled with the nonsense they are sending I will switch the service! I might do it even sooner!!!
  16. User Score
    0
    July 20th, 2015
    3 people found this review helpful!
    Terrible! Rarely worked. Was bundled with service when I moved, and when I cancelled because it was terrible, charged an early termination fee, which I was not informed about, nor would I get it if I knew there was one. Then TWC disconnected my service because of it, and the bill wasn’t even due yet. Paid it anyway. AND TWC charged my credit card twice.
  17. User Score
    2
    July 19th, 2015
    3 people found this review helpful!
    Awful customer service and product. Waste of money and time.
  18. User Score
    0
    July 2nd, 2015
    13 people found this review helpful!
    Don’t even waste your money on time warner cable intelligent home. It is a joke doesn’t even work half of the time and when you need it most it failed miserably.
  19. User Score
    4
    June 26th, 2015
    15 people found this review helpful!
    The service was adequate and the hardware okay, other than the window and door sensors constantly falling off.
    My complaint is in regards to the sneaky bordering on false advertising tactics employed regarding the “purchased equipment and $200 rewards card”. When you initially set up your service you’re told there are three added payments required to purchase the intelligent-home equipment. When you cancel the service all you are left with are the inexpensive door and window sensors. The modem, touch screen, camera, everything you thought you were paying for goes bye-bye….shady .
    As for the $200 rewards card, nowhere is it stated plainly that you must “REGISTER” for the gift, as if someone would need to tell the company “oh hey, over here, I want $200 for free…” So after complying with all the requirements save telling them know I want $200 I was left out in the cold with only a rep telling me we’re so sorry you don’t qualify because we didn’t know yo would want free money..
    Setup and equipment is a 8+, business ethics and customer service is some negative number.
  20. User Score
    10
    June 22nd, 2015
    4 people found this review helpful!
    So far, everything with my system has performed as advertised and i am very happy with the purchase. My installer in Charlotte, Jay, did an excellent job and was extremely accommodating. There was another contractor in the house that day, who will be getting the exact opposite review as Jay and TWC will, that Jay was able to work with in a calm and highly professional manner even when my wife and I were at our wits-end. Jay walked us through everything that we needed to know and left us step-by-step instructions of things we needed to do on our own and get his job done in a timely manner, even with the power being out for the majority of the day. 10/10
Recent News:
Recently Reviewed:
If you have a home security company that you don't see on our site, please email us at: investigate@BestHomeSecurityCompanys.com
REAL REVIEWS (YES THEY’RE REAL)
With so many home security companies out there, and a lack of sites willing to bring you the HONEST breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing the truth out, and rank home security companies as they should be. Through our investigation, and experience with each company, we rank each company, and bring you our honest, unbiased opinion. We also include authentic user reviews by past customers of each company that are moderated and verified.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 9-Point Ranking Criteria.

All reviews are subject to moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before being approved and published. We reserve the right to approve or deny any reviews left on this site.
Our Score
6.7
User Score
3.0
Rank this Company
Ratings Breakdown

Price

Basic monthly payment
$39.99

Up-Front Costs

Activation, Install & Equipment
$99 - $199

Technology & Equip.

10/10 = BEST
9

Contract Length

Total # of months
18

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
46 Years

A

Customer Support

Good, Bad, Limited
Limited

Number of Reviews

User reviews here on BHSC
88
Our Score
9.4
User Score
8.5
Rank this Company
Ratings Breakdown

Price

Monthly Price (Copper package)
$19.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

10/10 = BEST
10/10

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay balance

Monitoring

Response Time
Fast

Time in Business

Total # of years
22 Years

A

Customer Support

Good, Bad, Limited
Good

SDM Rank

Top 100 Company Rank
15

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
782