Time Warner Cable Intelligent Home

I been with spectrum for sometime and the quality of service they give is terrible. I have had intelligent home for almost two years I called to have my equipment serviced and had to argue with a representative just to get someone to come out and look at my I equipment and on two occasions I got stood up no one never showed and when I called to cancel my service I was put on hold for almost and hour and still have yet to get my issues resolved. This is the worst service I have ever received I will be contacting the BBB and doing a Yelp review

I stopped service for a while and when I called to reconnect I was told they no longer offer Intelligent Home! I paid $300.00 for cameras that are useless!

THE CAMERAS don’t record ANYMORE..USELESS UNLESS YOUR PSYCIC!

Techs smarter than calling 800 numbers to reach snotty reps in retention dept if you want to cancel that’s it don’t try to keep customer now to late!! In addition if your prior Internet customer of theirs at $95 a month alone not worth it to have home security. They require their Internet but any other alarm company is able to use any Internet so use their Internet if you already have it N in contract hire out a different security company cause if you cancel Internet you lose the security and get them coming to your home on a Sunday unannounced to collect equipment. Keep your paperwork contract and know exact what u purchase or they will slap you into credit bureau. Just an outrageous company overcharged illiterate phone reps!! GO AT&T!

The screen just went off by itself

TW/Spectrum’s Intelligent Home is an unreliable system. The entire point is remote access and the ability to monitor from afar. This only works from afar when the broadband is working. If the broadband goes down or otherwise requires “rebooting” and you are unable to reboot the system, your ability to remotely monitor is disabled. My experience has been too frequently required rebooting hence unreliability. I’d rate the system as a 4+. out of 10 possible.

I am a former TWC/Spectrum Employee. When I left the company, I switched over all of my services to AT&T Fiber. The only service I kept was “Intelligent Home.”

When I called Charter to cancel the rest of my services, they told me that my “Intelligent Home” would not work on another ISP. However….when I told them it has been working just fine on AT&T’s fiber for more than 6 months, they begrudgingly told me “Yes, it will work just fine on any other ISP…..”

So, fast-forward about 1 yr. The only service I have from TWC/Charter/Spectrum is their “Intelligent Home” Security Offering…and it has performed flawlessly ever since.

Disclosure: TWC/Charter DID used to require a seperate cable-modem for the system to work properly. However, since about 2012, they no longer have this requirement. Instead of a cable-modem, they provide you with a very “locked-down” Netgear Router. As long as that router can reach the internet, you’re good to go. (Additionally, you’ve got the GSM Cellular back-up as well…)

So….in conclusion, if you can get a good deal on install, like I did, then you only need worry about the $39.99/month monitoring. Because, again, you DO NOT NEED TWC/Charter/Spectrum Internet in order for the system to work, 100%. They may TELL you that you do…..but that is incorrect info. Believe me, I know, I worked for TWC/Charter/Spectrum for over 10yrs.

Spectrum is overcharged monthly rates and I bought $250 value camera and home security system when I cancel the service not able to use it. They are saying only will work their internet modem not other providers and they are charging early termination fees $95 for intelligent home.

If I buy camera from Nest I am able to use any internet providers. Also, Motion detectors and Door sensors not work anymore, too.

When I had the alarm system installed they told me all the equipment was mine when I cancelled including the touch screen, but now are asking for the touch screen back. They need to specifiy that it is not part of the equipment package.

Also, the installation was horrible and the door chimes continued to fall off constantly after installation. I had to reinforce them on my own.

They have tried to fix a problem I have for over a year and now want to charge me to come out and fix it.

My experience with spectrum has been a nightmare.. My home intelligent system never works service techs has been to my home on several occasions to resolve issue however within a few days the system broadband is still down.. I started off with time warner cable over 15 years ago sad to say I am cancelling my services with the company . My bill is well over 200 monthly and I only have the basic cable serviceeshas gone up over monthly since spectrum has taken over. I’m done.

I’ve had the intelligent home for 3 years now, and I love it. never had a issue and when I had a battery go low on one of my sensors, they sent me a new one with all the tools necessary to do it. I didn’t even know that the battery was low. so thanks for that.

They charged our credit card for services we did not agree to. We canceled this service 2 weeks before it was to be installed. They refuse to give us back our 199.00. Every time I talk with someone they assure me the money will be returned, and then they DO NOT!!

Do not use this company!! They stole our money!!

Time Warner sucks, I spent almost $1000 on a system and the cameras work only intermitantly at best. And professional installation? What a joke the jerk who installed my system was rude to my wife and the cables he put in came out in the centers of my walls. A blind man could have done better. When I complained to TWC they totally blew it off.

We have had intelligent home for several years and it works just finr!Their service people and their installers were great!!
Thank you!?

We have had Time Warner Intelligent home for over three years and are fortunate enough to have not had but 1 alarm go off. Unfortunately we were out of the country at the time and did not have access to cell phone service. The alarm was set off by the motion sensor. Time Warner called us and left us a message….that we did not receive for 4 days being without cell phone service. When we returned to the states, I got the message and immediately called Time Warner. I was told since I did not respond with instructions, they reset the alarm for me. What is the urpose of having an alarm system and paying to have it monitored if they are only going to reset the system? Shouldn’t they have called the police within a couple of minutes of not hearing back from me? This doesn’t make any sense to me.

I’m having a problem with my system. I was told by customer service just to leave that part of the system unarmed until they can get out to fix it. It’ll take 24 hours for someone to call me back, just to make an appointment.
My motion detector is saying there’s motion in my hallway. I hope not. I’m home alone and I’m in bed. It’s unnerving.
Customer service says to disregard the motion detector. He’s telling me, sometimes when there’s too much motion during the day, the motion detector will continue to sense movement during the night. (Does that make any sense ?)
I live alone and I work all day. How much motion can there be that the sensor continues to tell me there’s movement in the hallway, 30 minutes after I’m in bed.
The customer service agent acted as if I was disturbing him. He didn’t like the fact I asked questions and didn’t accept his lozy answers.
I got this system for peace of mind. To help keep me safe. Now I’m told to ignore the motion sensor. How scary.

Taken from TWC’s policy. Such a waste.

4. You Must Protect TWC® Against Third Party Claims, Including from Your Insurance Company and Including Claims That We Were Negligent
Your Duty to Protect and Indemnify TWC®. The Intelligent Home Service and our Customer Agreements, including the Addendum, are intended only for your benefit and the benefit of the members of your household. If a third party (in other words, someone not subject to this agreement), which could include your insurance company, makes or brings a claim against us related to the Intelligent Home Service, the Equipment or the Software provided to you (for example, claiming that they did not work correctly or that TWC® was negligent in providing them), or based on a breach by you of the Addendum, you will protect and indemnify us against such claim. This means that you will hold TWC® harmless, defend us (at our exclusive election), release us from liability and reimburse us for any losses or damages that we incur, including reasonable attorneys’ fees and costs, as a result of such claim.
Regardless of Basis of Claim. Your responsibilities under this section of the Addendum cover any Dispute brought by any third party, including your insurance company, whether arising under contract, tort (for example, a negligence or product liability claim), violation of law or regulation or any other legal theory. However, your responsibilities do not apply to Disputes based on injuries to third parties or to their property that occur while our employees or agents were on your premises and which were caused solely and directly by those employees or agents.
EVEN IN THE EVENT OF OUR OWN NEGLIGENCE. YOUR DUTY TO PROTECT AND INDEMNIFY TWC® APPLIES EVEN IN THE CASE OF TWC®’S NEGLIGENCE. YOU WAIVE ANY RIGHTS THAT YOUR INSURANCE CARRIER OR OTHERS PURPORTING TO CLAIM THROUGH YOU MAY HAVE AGAINST TWC® (WHICH MAY BE REFERRED TO IN LEGAL DOCUMENTS AS RIGHTS OF”SUBROGATION”).
False Alarm Charges. If we are required to pay any fines, penalties or other costs as a result of a false alarm at your premises, you will reimburse us for such costs, including reasonable attorneys’ fees. If there are repeated false alarms at your premises, we may terminate your Intelligent Home Service “for cause.” If we notify you of a malfunction which results in repeated false alarms, you will disconnect the Equipment until the malfunction is repaired. This may result in an interruption to the Intelligent Home Service.

Constantly off broad band for no apparent reason. Emails notifying you the system is off broadband, text messages stating the same. Shouldn’t TWC remotely fix the problem? I should have been employed by TWC part time as I was always rebooting the system. Cancelled the service, looking for a better option.

TWC/Spectrum has the worst service. I had the security system for 4 years, and it was down more than it was up. Finally, after 3 months of no service, and no help I cancelled. Now I have all the security equipment that is useless. DO NOT BUY