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Time Warner Cable Intelligent Home Reviews

Reviews of Time Warner Cable Intelligent Home from real customers
(156 verified)

Our Score
6.9
User Score
2.6

See Top Rated

Our Score
6.9
User Score
2.6
Rank this Company

Ratings Breakdown

Price

Basic monthly payment
$39.99

Up-Front Costs

Activation, Install & Equipment
$99 - $199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
18

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
156

Overall Score

Based on ranking criteria
6.9 /10

Protect America

Compared to industry leader
9.0 /10

This Review is maintained by Chase Sagum

Review Last Updated: January 15, 2019

  • Shorter Contract Lengths: Time Warner Cable’s contract length for home security systems is 18 months, which is considerably shorter than the three to five-year contracts required by many other companies in the industry.
  • Quality Technology/Equipment: Time Warner is very transparent when it comes to providing potential customers with equipment and pricing information. All packages include an in-home touchscreen panel, a motion or glass-break sensor, and two door/window sensors. Then, depending on which package you choose, you’ll get either a smart thermostat or an indoor/outdoor camera. The panel also carries a 24-hour battery backup, built-in cellular backup, wifi connectivity, and access to dozens of apps.
  • Professional Installation: All Time Warner security systems are professionally installed, so customers can be confident that their system will be set up correctly.
  • Time Warner Internet Required: In order to use Time Warner’s home security services, customers must utilize the company’s internet services as well. This can be a difficult, expensive, and inconvenient switch for those who are not currently customers of Time Warner.
  • High Upfront Costs and Monitoring: Time Warner’s equipment is pretty pricey. Upfront costs start at $99.99 for the Basic Security package, $149.99 for the Security & Video package, and $199.99 for the Security, Video & Energy package. If you’d like to purchase additional window/door sensors, you’ll be paying $20 to $40 each. Time Warner’s monthly monitoring rates are on the more expensive side as well. Monitoring prices start $39.99 per month, which is double what some competing home security companies charge for comparable packages.
  • Our Recommendation: Due to internet restrictions, the merger with Spectrum, and monthly costs, we recommend customers look into more affordable home security providers such as Frontpoint and ProtectAmerica.

Most Helpful Reviews From Time Warner Cable Intelligent Home Customers

  1. User Score
    0
    brenda mcduffie-sanders
    October 13th, 2017 Wilmington, NC
    Constantly off broad band for no apparent reason. Emails notifying you the system is off broadband, text messages stating the same. Shouldn't TWC remotely fix the problem? I should have been employed by TWC part time as I was always rebooting the system. Cancelled the service, looking for a better option.Read More
  2. User Score
    0
    Louise
    April 28th, 2017 Monrovia, CA
    My home carried TWC for nearly ten years and offered me a chance to upgrade service by getting security on TWC as well. I wasn't under contract and would get a price break. However, there were $750 in hidden fees for yet another installation, and then TWC changed to Spectrum and would not honor any of the agreements, and the cable speed dropped while my bill that was promised to drop down to $125 for bundle, that tripled at $275 per month, and the speed was not being met. I was told it was the rented modem and router, and after spending several days trying to fix, a cable guy came in and changed the gear, and told me that I had extra boxes I didn't need but am having to pay for, so asked him to take back to reduce my rate. He took the box but did not amend and I end up owing for that as well. This is an unethical company. Most the time my security camera would not work because the system was down or the router was defective, and I'm paying rent on all the gear and having to pay extra to make faster cable speed. So as TWC, now Spectrum, did not honor end to provide service, I brought all the gear back and terminated account, yet IntelligentHome hits my credit rating with false report of me owing an additional $200 for termination fee. Guys, they stole an extra $250 from me each month after stealing $175 in gear and not providing quality service. I ought to sue is what I ought to do. In all, this company has cost me a loss of $1,000 and false sense of security when system was never functional under IntelligentHome. Look elsewhere. You will have more money and better security without IntelligentHome.Read More

156 Time Warner Cable Intelligent Home Reviews

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  1. User Score
    4
    November 14th, 2013 Round Rock, TX
    0 people found this review helpful!
    We’ve had nothing but problems with our system. Would NOT recommend. We had issues immediately after install and I couldn’t get anyone to come out. When they finally did come they found the touchscreen was in fact faulty and replaced it. We have connectivity issues regularly; can’t always arm/disarm or check cameras from phone ap. Right now the thermostats are malfunctioning, requiring yet another service call. It’s been a headache.
    Read More
  2. User Score
    10
    October 26th, 2013 Charlotte, NC
    1 people found this review helpful!
    GREAT SYSTEM!! I was with ADT, it was the worst system I have ever had. TWC came out and installed the new system. I have had it a month now and have had no issues with it. The cameras are great and easy to see on your phone. The auto light are great.. The Web site to set you personal settings is easy to work and you can do anything on it as far as setting up times and dates for your alarm system to set or lights to automatically come on and off. This is a great system and would tell anybody to go with TWC.. You will be happy with all its function and personal settings…
    Read More
  3. User Score
    10
    October 20th, 2013
    0 people found this review helpful!
    i love the package i got but i still cant get how to set my alarm from my cell phhone for when im away from my house
    Read More
  4. User Score
    1
    September 24th, 2013 Charlotte, NC
    0 people found this review helpful!
    The service is a scam. In order to get the $33.99 per month, you are required to have TWC internet. The issue is that I have had techs out on multiple occassions and they are unable to get the internet working at my home. Once connected, I am put back to a sign on screen that requires me to go through opening a TWC email account and “accept” a myriad of terms that I do not agree with. TWC will not help. I am more than willing to pay the $33.99 per month, but I refuse to pay a $1 more for an ISP that doesn’t work. There appears to be no amicable solution.
    Read More
  5. User Score
    9
    August 24th, 2013 Ilion, NY
    2 people found this review helpful!
    I had signed a contract with Protect America (see separate review) that was going to cost me over $700 in upfront equipment costs and $53.99/month when I spoke with someone using TWC. His experience and the difference in the monthly cost led me to send back the Protect America equipment package unopened and to cancel that contract. TWC’s installation was free, and the tech(s) spent almost 5 hours here setting things up for the best possible coverage. I really appreciated their on-site evaluation and suggestions for placement of sensors, smoke detectors and cameras. They explained and tested everything before leaving. While the upfront cost for equipment wasn’t cheap, neither was the package from Protect America, and PA didn’t include equipment that was as sophisticated as the TWC gear. I was also able to spread the payment of the equipment out over three months. The fact that the contract for TWC is only 18 months and the monthly fee is a flat $33.99 (if you have any other cable service from them) made this a no-brainer. My system has an iPhone app for complete control and internet access from anywhere.because it is broadband based with cellular backup. PA’s system was going to be just cellular. I’ve been impressed with the monitoring service so far, and their customer support has answered any questions I’ve had. I’m not sure why the raters only gave TWC a 6.1, but I’d rate it a lot higher. (See my review of PA.)
    Read More
  6. User Score
    9
    May 24th, 2013 Buffalo, NY
    2 people found this review helpful!
    18 month contract when I signed up.
    No Charge installation, you just buy the equipment you want or are looking for. various packages include different equipment at a discount. I purchased the lowest then added a few things to it- the sales person even threw in a free lamp controller. So far I’ve had it for over a month and love it! I have camera’s, and can control and view everything through phone app or web while away. and the monthly fee doesn’t go up as you add things (ie remote control or cams) which was the biggest plus for me. Monitoring is via broadband with cellular back-up. I’ve tested both with very good response time from the monitoring center. The ability to monitor all goings on at home has been perfect and better than expected. I always know when anyone comes or goes. Highly recommended and the touch screen is awesome!
    Going to order an additional camera (which they will install at No Charge) in the next few weeks.
    Read More

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Our Score
6.9
User Score
2.6
Rank this Company

Ratings Breakdown

Price

Basic monthly payment
$39.99

Up-Front Costs

Activation, Install & Equipment
$99 - $199

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
18

Cancellation Policy

Can you cancel contract?
Fees May Apply

Moving Policy

Can you move with system?
Fees May Apply

Number of Reviews

User reviews here on BHSC
156

Overall Score

Based on ranking criteria
6.9 /10

Protect America

Compared to industry leader
9.0 /10
Our Score
9.0
User Score
7.8
Rank this Company

Ratings Breakdown

Price

Monthly Price Range
$19.99-$42.99

Up-Front Costs

Activation, Install & Equipment
$0

Technology & Equip.

5/5 = BEST
5/5

Contract Length

Total # of months
36

Cancellation Policy

Can you cancel contract?
Pay Balance

Moving Policy

Can you move with system?
Free

Index

Quality Index (Below 413 is good)
77

Number of Reviews

User reviews here on BHSC
2,314

Overall Score

Based on ranking criteria
9.0 /10